John Francis Ammanford reviews

★★★★★ 5/5

Google

Lucy Vaughan has been absolutely brilliant from start to finish. We first met her when we were viewing houses she was selling, and she stood out straight away. She was friendly, knowledgeable, and clearly knew the properties inside out. When it came time to sell our own home, there was no question about who we wanted to use. Having dealt with a number of estate agents over the years, we can honestly say Lucy is worlds apart. She’s approachable, quick to respond, and keeps everything simple and stress-free. She always seemed one step ahead and had answers to every question we threw at her, which gave us a lot of confidence in the process. We’d actually had an offer accepted on a new home before ours was even on the market, so time was really important. Lucy moved incredibly quickly, arranging measurements, photos and getting everything live within just a few days. On top of that, she secured five viewings almost immediately and our house was sold within a week. We genuinely can’t thank her enough for how smoothly she’s handled everything for us. She’s been supportive, professional and just really easy to deal with throughout. We’d recommend Lucy to anyone without hesitation.

Lewis · 25 February 2026

★★★★★ 5/5

Google

We recently dealt with Lucy at the Ammanford branch of John Francis whilst viewing and purchasing a property. During the viewing Lucy was a complete breath of fresh air! Engaging, sincere and made us feel at ease. She quickly answered any queries we had and we felt really looked after. Whilst our purchase is currently progressing, Lucy has been easy to get hold of at all times, and calls us often to check in on how we’re doing. Thank you for all your help so far Lucy, you are fab!

Arabella · 25 December 2025

★★★★★ 5/5

Google

My wife and I have viewed a couple of properties with Lucy and she has been a delight. She is friendly, keen and very quick to keep us updated with any information we seek. Has gone out of her way to accommodate our needs during our search. I have been nothing but pleased with our interactions and would highly recommend anyone to seek her services during their own search. Thanks Lucy

Nick · 25 November 2025

★★★★★ 5/5

Google

Recently been looking at upsizing our home. Have had the pleasure of dealing with Lucy Vaughan from Ammanford office on 2 occasions, and honestly couldn't rate this young professional higher. Lucy is relatable, friendly, professional and goes above any beyond throughout not only her interactions, but the viewings and follow up questions also. Would highly recommend anyone to work with Lucy towards finding their dream home.

Kayleigh · 25 November 2025

★★★★★ 5/5

Google

I don’t normally write reviews but on this occasion I just have to say a big ‘Thank You’ to Lucy Vaughan for making the process of buying my home a very positive, stress free and happy experience. Lucy was very helpful and always got back to me when I had a question, she went above and beyond. Thank you 😃 …

Justine · 25 December 2025

★★★★★ 5/5

Facebook

I highly recommend John Francis if you are considering buying or selling a property. Rachel in the Pontardawe office has been absolutely outstanding in supporting us and guiding us through the sale of our home. Rachel always strives to go above and beyond her role. Rachel has been my rock throughout the support and advice has been first class.I highly recommend John Francis if you a buying or selling her home.Rachel responds efficiently and effectively to any emails or calls.Rachel is amazing. 🌟 🌟 🌟🌟🌟

Angharad · 14 May 2025

★★★★★ 5/5

Google

We went to view a house and the estate agent Rachel was very informative, very pleasant and helpful. Nothing was to much trouble for her. We also came back for a second visit and Rachel sorted out a few issues we had with the house. Rachel is an asset to John Francis Estate Agents, you need to hold on to this lady.

Elaine · 25 March 2025

★★★★★ 5/5

Google

I recently bought my property through this branch, and both Charles and Joshua were fantastic throughout the process. They were friendly, responsive, and really helpful from start to finish. Couldn’t have asked for better service, highly recommend!

Yaming · 25 October 2025

★★★★★ 5/5

Google

The team at Ammanford were superb at every point, and we completed the purchase within 6 weeks They understood our needs and timescales and kept us updated throughout. If you are looking for a company that will call you, keep you updated and really care, then I recommend them completely. Keep up the great work.

Denise · 25 March 2025

★★★★★ 5/5

Google

Thank you Rachel for your very thorough and unrushed viewing. Many of your suggestions have been noted as we move forward. Your additional research on our behalf is much appreciated.

David · 25 November 2025

★★★★★ 5/5

Google

Lauren was very helpful when she first came to valuate our property and her enthusiasm was infectious. We were in two minds at first as to whether to sell but she gave us the confidence to carry on believing we would have no trouble selling. She was absolutely right, we had viewings and offers in immediately when our property went live. She said she was there to help with the viewings if we required it and followed up and reported back to us with feedback. We couldn’t have asked for a more helpful member of staff. Our sale went through without a hitch and was completed within 6 weeks.

Ros · 25 March 2023

★★★★★ 5/5

Google

Kayley from John Francis Ammanford was absolutely fantastic! After a recent valuation of my property, Her professionalism and reassurance gave me total confidence that I’d chosen the right estate agent. Kayley provided …

Hannah · 22 June 2025

★★★★★ 1/5

Google

Not very good at all I regret to say. A catalogue of failures that repeated over and over despite repeated apologies and assurances. The final straw being an arranged viewing for 21st Dec that never ever existed. This is just the latest in a series of failures on John Francis' part to fulfil their contractual obligations to effectively promote and sell the property. Including but not limited to:- 1. Delays in putting the property on the market and erecting sign board (they'd ran out of signs!!!). 2. Not answering the phone or responding to messages left. 3. Not responding to e mails in a timely manner. 4. Not passing on details of offers made (a verbal offer not followed up in writing). 5. Not forwarding feedback after viewings. 6. Cancelling viewings due to staff availability issues (totally unacceptable). 7. Removing one of the joint vendors from the contacts list (nobody could account for who, why or when this happened).

Mark · 25 March 2025

★★★★★ 5/5

Facebook

Huge thank you to Dan and his team from Haverfordwest for helping to make the process as smooth as possible. Dan kept in regular communication throughout, helping to fix challenges that arose between solicitors/seller/buyer in order to get the property purchase completed faster than it seemed possible. I am particularly thankful to Dan for his help overcoming some frustrating situations with the solicitors. If you’re looking to buy property, I would definitely recommend Dan and the Haverfordwest team and I hope to purchase more property through them in the near future.

Bill · 16 December 2021

★★★★★ 5/5

Google

Fantastic agents we looked at our forever home with John Francis. We had a buyer pull out and consequently our home was put back on the market. Unfortunately ( or more fortunately for us) that buyer had to pull out as their buyer pulled out. I was at home in Kent when Dana called me to advise me that our house was available again. Luckily we had a tentative offer on our property and then is confirmed over the weekend. I contacted Dana to confirm that our offer was confirmed. We all the hassle we had with Brexit then subsequently covid. Dana and all of the team at Ammanford were in contact even though they were working from home. I would recommend them for anyone looking to sell or buy in the area.

Caroline · 25 March 2021

★★★★★ 5/5

Google

Kayley was extremely helpful and very informative I am looking forward to receiving more information regarding other properties. Thank you.

Dawn · 4 June 2025

★★★★★ 5/5

Google

We cannot recommend John Francis in Ammanford enough. Dana, Helen and the team have helped us through what only can be described as a long and difficult purchase. Without Dana we probably would have given up, but with Danas communication and support we kept going and got there in the end. Thank you so much Dana for everything. Thank you to you all. Highly recommend Jane and Jozef

Jane · 25 March 2022

★★★★★ 5/5

Google

An amazing team in Ammanford branch, helped us all the time with different hurdles along the way with the sale of our house. Thank you so much all for your time and support.

Christine · 25 February 2026

★★★★★ 5/5

Google

We’ve been viewing houses for a while now and Liz from John Francis made us feel welcome and comfortable while we were shown around. We were pleasantly surprised by the thoughtful ‘after care’. Thanks Liz

Helen · 25 March 2024

★★★★★ 5/5

Google

I was delighted with the service I received from John Francis during a recent house sale. The communication from start to finish from Kayleigh, Lucy and the rest of the team was first class. Would definitely recommend this estate agent to all my friends and family.

Chris · 4 July 2025

★★★★★ 5/5

Google

After my mother passed we had Kayley from John Francis Estate agents to carry out a present day and retrospective valuation of the property prior to putting it on the market. We found her to be extremely pleasant and empathetic to our situation whilst being very professional and knowledgeable. Kayley gave us good advice in respect to the property which we will take on board prior to her putting the house on the market .

Paul · 25 March 2024

★★★★★ 5/5

Google

Brilliant service from start to finish. The team at John Francis were professional, helpful, and always kept us informed throughout the whole process. Nothing was too much trouble, and they made what could have been a stressful time feel smooth and straightforward. Highly recommend!

Daniel · 4 June 2025

★★★★★ 5/5

Google

I have recently sold my property through John Francis Ammanford. They booked viewings at a time that suited me and sold it for over asking price within a few days. Very pleased with their negotiation skills. Lucy who conducted our viewings …

Emma · 22 June 2025

★★★★★ 5/5

Google

John Francis Ammanford have been so helpful with everything! Lucy has gone above and beyond to make sure everything runs smoothly! She has been so helpful with the process so far, offering us endless viewings to suit us and giving us any …

Rosie · 22 April 2025