Trusted Agent profile · Amesbury
★★★★★
505 reviews across 2 platforms
49 Salisbury Street, Amesbury, Salisbury, SP4 7AW, SP4 7AW
Part of Fox & Sons, see every office.
Fox & Sons's office in Amesbury, at 49 Salisbury Street, is rated 3.4 out of 5 across 505 reviews on two platforms, including 74 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fox & Sons Amesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Amesbury.
Every review we hold for the Amesbury office, from every platform, shown as written. First names only.
1/5
TrustpilotGosport Fox & Son - bad experience
Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.
5/5
GoogleWe can't thank the team at Amesbury enough! Joe, Donna ,Courtney and Helen were amazing, professional and friendly throughout the entire process, even with delays caused along the chain and the stressful situation the process can be, they went above and beyond to assist, chase up solicitors, other estate agents and be available whenever we needed them. Highly recommend!
Thank you Jayne for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleDespite initial uncertainty about getting help from an advisor, we are so very glad we did and grateful to the team for their support in organising everything, from a mortgage to home insurance, will a will writing provider to life insurance. For viewing properties, we ended up seeing a number with the same agent and despite us having a (what became notorious) list of detailed questions, we were never made to feel like any question was too silly or small to ask. It was clear that he had done his research and knew the properties well. From the very first step to getting the keys to our first home together we were made to feel cared for and given excellent, expert help. Thank you!
Thank you for sharing your positive experience! We are so glad we could provide professional support for all your needs, making your home buying process a smooth and stress-free journey. Our team is dedicated to delivering top-notch service every step of the way. Congratulations on your new home! #HappyCustomers #ExpertHelp Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotOur experience with Fox & Sons
Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive. The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free. Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.
1/5
TrustpilotNo show viewing
Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.
1/5
TrustpilotThe brighton branch
The brighton branch, has taken 2 years to get my dad's flat sold after he died. Recommended to sale the flat at auction by Ray Murphy, that fell through after months of trying to get it sold,then went down the normal route. This all starts out fine ,in 2022,then had two more offer ,these were not satisfactory, finally had an offer in August 2024 which has taken 5 months of us chasing to get over the line. Alfie is the person not to take at his word as this was only what he thought we wanted to hear. Never use fox&sons. Sonia collins
5/5
GoogleI have used Fox & Sons twice now, both buying and selling my house. The team are great, they were happy to help and support throughout the entire process, I would recommend them if you are looking to buy or sell.
Thank you so much for trusting us with both the buying and selling of your house. We are thrilled to hear that you had a positive experience with our team and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotSeamless experience
I am absolutely thrilled to share my experience with Abbey Northway at Fox & Sons! From the moment we began working together, Abbey’s extraordinary professionalism and commitment to excellence shone through. What sets Abbey apart is her meticulous attention to detail, she left no stone unturned in ensuring my property was presented flawlessly. Her insight and expertise were invaluable, making the entire process feel effortless.Abbey’s communication is truly unparalleled. She kept me informed at every stage, consistently going above and beyond to ensure I felt supported and confident. Her proactive updates and prompt responses were a breath of fresh air, transforming what can often be a stressful process into an incredibly smooth and transparent journey.But what truly makes Abbey a standout agent is her warm, kind, and compassionate nature. She didn’t just treat me as a client; she treated me with genuine care and respect. Her empathy and understanding are rare qualities that made this experience not just successful but genuinely enjoyable.The results speak for themselves: Abbey sold my property in under three months, an achievement that exceeded all my expectations! Her dedication, expertise, and relentless commitment to achieving the best outcome are nothing short of extraordinary.If you’re looking for an estate agent who will go above and beyond, Abbey Northway is simply the best. She’s a true gem in the industry, and I cannot recommend her highly enough. Thank you, Abbey, for your phenomenal service and for making this process an absolute pleasure!
5/5
GoogleAlthough Joe and his team were our vendor's estate agent, they were always very welcoming and helpful .
Thank you for your kind words! We strive to provide exceptional service to all of our clients, whether they are vendors or buyers. It was a pleasure working with you and we are glad to hear that you felt welcomed and supported by our team. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHarassment!
Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.
5/5
GoogleCannot thank the team at Amesbury enough! Joe, Amy and Courtney were amazing, professional and friendly throughout the entire process, even with delays caused further down the chain and the stressful situation the process can be, they went above and beyond to assist, chase up solicitors, other estate agents and be available whenever we needed them. Highly recommend!
Thank you Chester Walsh for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
1/5
TrustpilotFox and sons are shocking
Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
2/5
TrustpilotNever got back to me in 2 weeks
Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication
5/5
GoogleCouldn’t recommend the team at Fox and Sons Amesbury enough! From start to finish, Amy, Joe and Courtney were fantastic. It wasn’t the easiest process with issues at the bottom of the chain but the extra effort they put in was highly appreciated. Very friendly and professional. So glad we chose them for selling.
Lucy Taylor thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents
5/5
GoogleThankyou to all the team for all there help and advice and most of all your support through this process much appreciated thank you
Thank you, Simon, for your wonderful review. We're thrilled to hear that our team's support and advice made a positive impact during your process. Your appreciation means a lot to us and reinforces our commitment to providing reliable and trustworthy service. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
5/5
TrustpilotA big thanks to Jordan Nicholas
A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her
5/5
TrustpilotI've just completed a complex purchase…
I've just completed a complex purchase through Fox & Sons Rottingdean, and could not be happier with the service. Alex in particular was conscientious about keeping me up-to-date throughout, and reassured the vendors that the finance would come through in time for their own purchase deadline. The other staff, in particular Alison, were warm and very helpful. And when I got the keys yesterday, it was very touching to find the vendors had left me a lovely card wishing me happiness in the flat, and two bottles of wine to celebrate!Thanks, Alex, you were ace!
5/5
GoogleExcellent service, good communication. Good knowledge about houses viewed, found out extra questions if needed. Would definitely use again.
Thank you so much for your positive feedback! We're thrilled to hear that you loved our service, communication, and knowledge. Best wishes, Lucy, Customer Feedback and Support Team
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Tell us what you need and we'll put you in touch. Fox & Sons Amesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Amesbury.
