Fox & Sons Amesbury reviews

★★★★★ 5/5

Google

I couldn’t be happier with the service I received from this estate agent, especially Kerry. From the very beginning, the whole team was professional, friendly, responsive and genuinely committed to making the sale as smooth and stress-free as possible. The communication was excellent throughout, and I always felt kept informed and supported. They were knowledgeable, approachable and went above and beyond to make sure everything was handled efficiently. Nothing ever felt like too much trouble, and their attention to detail really stood out. It’s clear that they genuinely care about their clients and take pride in providing an outstanding service. I would have absolutely no hesitation in recommending them to anyone looking to sell their property. Fox and Sons in Amesbury is a fantastic estate agent and a pleasure to deal with. I would highly recommended!

Debbie · 10 August 2026

★★★★★ 5/5

Google

We had a really positive experience throughout our sale. Joe and Kerry were both fantastic, keeping us informed at every stage and always being available when we had questions or needed an update. What stood out most was that they genuinely seemed to care about getting things moving and helping us through the process, rather than it ever feeling like just another sale. We really appreciated all their help and would happily recommend them.

Steve · 10 September 2026

★★★★★ 5/5

Google

Selling is invariably stressful but I am particularly grateful for Joe and Kerry in finding a buyer and seeing the sale through to completion. Their combined ability and determination as well as their attention to detail to keep the sale on track were key factors in success. Thank you

Kirsty · 10 September 2026

★★★★★ 1/5

Trustpilot

The Ultimate Do-It-Yourself Estate Agency Experience

(Would give zero stars if I could, but one star for actually answering the phone that one time). If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting." Here is a quick breakdown of the premium service I received while selling my property: The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me. The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry, the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing. Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship. The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness. The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling. Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

Ryan · 30 June 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude. Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Mark · 9 June 2026

★★★★★ 5/5

Google

Thank you Joe and the team, especially appreciate your patience and professional help with all the frantic phone calls and many issues that seem to arise with securing a sale for our parents property. You are one of the nicest, approachable agents we have used which we believe is quite relevant when trying to sell on a home that had been a part of our lives for so long. Thank you all again, Janine and Les

Nicki · 7 August 2025

★★★★★ 3/5

Google

Fox & Sons successfully sold my property, and for that I am grateful. However, I was disappointed with the level of service once a buyer had been found. Communication was good initially but became disappointing as the sale progressed. Calls and emails often took several days to be returned, and I regularly found myself chasing for updates rather than being kept informed. An additional £99 + VAT AML/ID fee was also added, which I hadn't expected, and the property video that had been discussed never materialised. The sale did complete successfully, but there was no communication to congratulate us on exchanging or completing, despite these being significant milestones. The invoice, however, arrived very promptly. For a fee of around £3,000 plus VAT, I expected a more proactive and personal service throughout the transaction. Everyone I dealt with was polite, and I genuinely hope this feedback is taken constructively because better communication would make a huge difference to the overall customer experience.

Trevor · 10 August 2026

★★★★★ 5/5

Google

Joe Sanger was so helpful to us during our purchase. It took 8 stressful months of not knowing what was happening. Joe always answered our calls, phoned us with constant updates and gave us positivity when at times we could not see the move happening. Fox and Sons are fortunate to have someone so dedicated. We are now in our new home and it's amazing. Thank you Joe

Jackie · 23 October 2025

★★★★★ 5/5

Google

5 Stars for Courtney ⭐⭐⭐⭐⭐ Courtney was an absolute star throughout the transaction! She was proactive, communicative, and incredibly helpful to all parties involved. The best part was how understanding she was of how stressful the process can be, never putting unnecessary pressure on us, just steady support all the way through. She made a real difference in getting the matter over the line smoothly. Looking forward to working with her again!

Asjaadh · 9 August 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling and disgraceful…

Absolutely appalling and disgraceful service from Fox & Sons Lettings. Morgan Wilde (Crawley branch) and Olivia Rennie (Haywards Heath branch) completely failed in their duties while I was paying full management fee. They left my property vacant for over five months on purpose, ignoring at least two eligible tenants who submitted enquiries - both never received any response. On top of that, they kept presenting me with tenants who were completely unsuitable for the flat, people without jobs. This shows a shocking disregard for my property and finances. I had to constantly chase them to carry out even basic management duties, and their excuses were pathetic. Their negligence, unprofessionalism, and complete lack of accountability cost me thousands in lost rent. I had to constantly chase them to do even the most basic management tasks, and their excuses were pathetic. When I went to another agent, my flat was rented in less than 48 hours - proof of their incompetence and negligence. I strongly advise anyone not to deal with Fox & Sons letting department, especially Morgan Wilde at Crawley and Olivia Rennie at Haywards Heath. They’re disgusting, dishonest, and their behaviour utterly unacceptable. I am taking this further and I will not rest until I get a proper explanation and resolution. Shame on you Morgan Wilde and know that your dishonesty and dirty play will cost you in life.

Gomez · 20 March 2026

★★★★★ 5/5

Google

Kerry Wilders was great showing us around a potential house. She was really honest with us which is something me and my partner really appreciated

Naomi · 10 August 2026

★★★★★ 5/5

Google

I would really recommend Kerry for a viewing! She’s is such a delight and very honest! Really happy with her service

Courtney · 10 August 2026

★★★★★ 5/5

Google

Had a fantastic experience with Joe & Kerry from start to finish. Friendly, approachable and always happy to answer any questions I had. Communication was excellent throughout the entire process with regular updates and prompt responses whenever I needed assistance. I would Highly recommend them to anyone looking for a reliable and communicative estate agent

Lizzy · 19 September 2026

★★★★★ 1/5

Google

Our experience unfortunately was awful. I am a first time buyer and this was my first experience with an estate agency. I phoned and booked to view a property today at 9:30. We travelled from Winchester to see the property, no one from the estate agency arrived. We called the branch three times, no answer. We checked on Rightmove to then see the that property was sold. No one from the agency contacted me to cancel the appointment. A wasted journey.

Hannah · 10 February 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Langley- Disappointing…

Fox and Sons Langley- Disappointing experience. In my experience, my offer was not passed to the vendor for approximately a week after I submitted it. I had to chase them to get a response, to be told two other people were dealing and they would get back to me, they did not I had to chase again and was told they didn’t realise it was my official offer even though I spent thirty minutes in total to them and the reasons why I was submitting that offer! I was subsequently told that the vendor had “chewed their ear” about the level of the offer, and I was left feeling that I was being held responsible for the vendor’s reaction. I was also disappointed that concerns and defects I had raised during the viewing did not appear to be acknowledged in the same way afterwards, being told that vendor said they did not exist, I felt dismissed and gaslighted From my perspective, I would have expected the offer and the information I provided about the property to be communicated promptly and accurately, and for the agent to provide appropriate advice to their client. Unfortunately, based on my experience, I would not choose to use this agent again.

Sarah · 23 September 2026

★★★★★ 5/5

Google

We are due to complete on our first ever house purchase this week and fox and sons have been an absolute pleasure to deal with. Having viewed and attempted to buy a few times over the last few years, we are well versed in the pushy style of other firms and have been nervous of the buying process falling through as it has done on previous properties. From the get go, fox and sons amesbury have been way above any agents we have viewed with in the past. Courtney was relaxed, friendly and informative, allowing a comfortable and unrushed viewing of the property. We took their advice and chose to use the all in services package with sequence/ fox and sons and this has enabled us to step away from a lot of the chasing and allow the different agents to communicate effectively with each other. My husband's working schedule has meant he was unable to visit the property before putting an offer in. HOWEVER: fox and sons have a fantastic video walk round of the property where you can click through the whole building and outside space from different angles. This is accurate and not exaggerated with fish eye lenses etc. This addition enabled my husband to be able to look around the property and discuss it with me and meant we were able to put an offer in without delay. Without this we would not have been able to offer before someone else did. This tool is incredible and such a plus point. It's also meant I can wistfully 'walk around' the property and plan our layouts before completion. Amy has been incredibly informative and reassuring and speaks to you like you're her only client and nothing is a bother. There were issues further up the chain but she explained and reassured us knowing we were nervous as having been burned before with chains failing. Courtney and Amy are an absolute pleasure and I am so happy that we have been fortunate enought to buy through Fox and Sons amesbury. They will be our go to if we ever decide to sell. Customers for life!

Jenny · 26 May 2024

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings. STAY CLEAR

Jemma · 2 September 2026

★★★★★ 1/5

Trustpilot

Terrible service, avoid!

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

Denise · 2 November 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number. When I explained my frustrations, they were far from understanding and got defensive. I will not be using this estate agent nor recommending it to anyone.

Millie · 31 July 2026

★★★★★ 5/5

Trustpilot

Excellent throughout the whole process…

Excellent throughout the whole process from marketing, identifying buyers, communications and securing sale. Excellent offer negotiators. Highly recommend Thomad and Jack

Est · 28 September 2026

★★★★★ 1/5

Trustpilot

Total crap the valuation it was all sunshine…

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD , As soon as the sign went up SILENCE. A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract, Just 15 minutes later A notification appeared ,"You have a viewing" Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest . Bullshit Nothing For another month , A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again . So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman. 10 mins later, That's ok the contract is void no penalties . So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free. Avoid fox's like the bloody plague. Total wankers

Dick · 17 July 2026

★★★★★ 1/5

Trustpilot

Awful service, unprofessional behaviour and lies

Crawley office. Communication 0 Professionalism 0 Honesty 0 It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month. I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients! The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie. I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents. Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight. I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Dazzer · 13 July 2026

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusted at the way this…

Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money. This is warning to anyone who is thinking of using Fox and Sons

Carol · 22 September 2026