Trusted Agent profile · Amesbury
★★★★★
1,811 reviews across 3 platforms
Unit 3, 23 Salisbury Street, Amesbury, SP4 7AW, SP4 7AW
Connells's office in Amesbury, at Unit 3, is rated 2.2 out of 5 across 1,811 reviews on three platforms, including 172 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells Amesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Amesbury.
Every review we hold for the Amesbury office, from every platform, shown as written. First names only.
5/5
GoogleWe have received excellent Service from Ella Flint at Connells in Amesbury. We were having an extremely stressful time and when Ella took control it felt managed and as though our anxieties were understood. This made an awful situation very good and I would recommend this office to anyone who asked. Thank you so much for everything you have done.
5/5
GoogleWhat a fabulous service, on the first day of listing there was viewings and the next day we accepted an offer. Connells did out of area marketing for us to reach those who wouldn’t usually have searched in our area! not all estate agents are the same! Totally recommend!! Thank you Connells!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThey Dont return your deposit
They Dont return your deposit Don't go with connells rotheram they are absolute trash I'll just magic another deposit from my a#÷% when I'm desperate to move due to needing to get away from domestic violence.
1/5
TrustpilotThese guys are horrific
These guys are horrific. Messed us about moving in, messed us about while we lived here and now messing us about to make us leave, only 12 months in. Replied to a repairs request with an eviction notice, lie through their teeth about everything. Absolutely shocked at the level of quality here, expected more from connells.
1/5
TrustpilotPut forward a cash offer (£5,000 over…
Put forward a cash offer (£5,000 over the asking price) on a property with Connells, they told me the vendor rejected it. I’ve now discovered the property was sold just 3 months later for £3,000 less than I put forward). Avoid this estate agency they are not trustworthy
5/5
TrustpilotBest company
Best company! Chloe explained everything clearly and keep us up to date throughout ! Very friendly with customer !
1/5
TrustpilotPart of House had to be demolished
Part of our house had to be demolished. The full building survey from Connells was full of significant errors. They do not follow their complaint procedure- our complaint was passed straight to their legal team- who refuse to answer calls or emails.
1/5
TrustpilotConnells survey - do not use
Connells surveyor conducted a home purchase survey, supposedly.Failed to notice basic structural issues such as the roof being wonky! Main roof timbers clearly deformed by simply looking quickly through the loft hatch.Survey findings comprised of just a few lines basically confirming there was a house, made of brick, at the address.Doubtful that a surveyor actually attended the property - likely used Google Maps.Horrendous quality service.
2/5
TrustpilotOverall disappointment
Although this company provided what was contractually required, I was disappointed with the overall level of service.Following a complaint about an element of the service provided, our contractual relationship hit such a low point that the only remit left was arbitration via Ombudsman Services, via the published ADR scheme.Had I know what would have occurred, I would not have used this company in the first place.
1/5
TrustpilotAwful Customer Service
Rubbish customer service. Maintenance department awfulTook weeks to get anything sorted. Offered no forms of compensation for being without basic things like hot water for over a month. Made life extremely difficult for well over 8 months. was not even informed I had a new landlord until I rang them up and was told as an afterthought. DO NOT RECOMMEND THIS COMPANY GO ELSWHERE
1/5
TrustpilotAwful
This company is just an embarrassment!!!!Absolutely ridiculous and pathetic how they treat people. Just ignoring every single company value. Even the complaint office has no idea how to sort out things and is just pointless. Constantly keep telling an untruth, making errors, breaching the contract and unlawfully holding your money.
5/5
GoogleI had to sell my house due to unfortunate circumstances and it was a very tough time for us. Connells were amazing throughout the whole process, they were friendly helpful and sympathetic throughout this hard time. I would like to thank the whole team, your amazing!
5/5
GoogleWe were selling a retirement flat in a difficult market with some bad luck at times. It did take a long time, but Mike Holland never gave up, and we have finally exchanged contracts.
1/5
TrustpilotPushy salespeople not interested in selling houses
Trying to book a house viewing should be straightforward. They are more interested in selling mortgages and other products. My son has been looking to buy a house and while other agents are easy to deal with, Connell's have added friction and are very pushy. So much so that they are off the list for potential viewings.
1/5
TrustpilotIf I could give minus stars I would
If I could give minus stars I would. When you really need something, you might as well talk to the wall, they never call you back, they give bad advice then hide like the cowards they are. Worst company, DONT DO BUSINESS WITH THEM, UNLESS YOU CAN AFFORD TO LOSE TIME AND MONEY. they need to shut down to be honest.
1/5
TrustpilotRude rude rude
The ‘gentlemen’ who came round to do a survey was one of the rudest and arrogant individuals I’ve ever met. My partner and I were astonished. Luckily they were doing it on behalf of my lender so I’m not paying them a penny. If it wasn’t for that his attitude wouldn’t have even got him through the threshold.
1/5
TrustpilotDon't use Connells
After several years of one mistake after another, we have finally changed from Connells to another letting agent to rent out and manage our property. I don't know how that is going to work out yet, but honestly no- one could possibly be less efficient or less interested than Connells. The front office staff are great, but the back office doesn't appear to exist...
1/5
Trustpilotconnells oldbury
connells oldbury mortgage service paid £600 for a lifetime membership and then they want another £90 to find a mortgage anthony from the oldbury branch absolutely useless dont waste your money should not be allowed to rip first time buyers off
1/5
TrustpilotDidn’t turn up and denied any contact was made
Phoned me up and booked a survey. Told me they would contact me the day before with a 90 minute time slot. Booked the day off work. No contact no one turned up. When they were contacted they denied all knowledge of contact. Even though I’ve got the original call in my phone log. Very unprofessional.
1/5
TrustpilotVery bad experience
We dealt with the Exeter office in particular and it was shockingly bad service, no customer service, no communication, wouldn't take any responsible for their actions even when they were in the wrong which they were on numerous occasions. It was a really stressful and upsetting experience and one which I will never repeat, you have been warned!
1/5
TrustpilotAbsolutely dire
Absolutely dire. These people have zero expertise. They undervalued my home by about 60k after a 10 minute viewing. Didn't ask any questions. The house was 180k. We spent 75k massively revamping and extending, and these fools valued it at 190k, despite a much smaller house 2 doors up selling for 230k. Absolutely preposterous. Avoid at all costs.
1/5
TrustpilotOn behalf of BC Developments
On behalf of BC Developments, the Sleep Apnea Clinic Ltd, myself and Dr Coker, it is impossible to recommend this company in their capacity as estate agents, property management, valuation experts and auctioneers. We have been on the receiving end of their incompetence in all aspects. Please avoid.
1/5
TrustpilotI’v booked with the a view…and they…
I’v booked with the a view…and they didn’t come…I travel 2h for nothing..
5/5
GoogleOur first ever house purchase, connells helped us from start to finish explained everything and took the fear factor out of the whole process, chawley there financial adviser was most helpfull and secured us a good deal for the mortgage and we have recently re mortgaged via chawley again Great work guys thanks for all the hard work and help
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells Amesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Amesbury.
