Connells Amesbury reviews

★★★★★ 1/5

Trustpilot

Residential Lettings service apalling

We used Connells letting service to save us time for a considerably large fee. Not only was the tenant very disappointed with their service but Connells asked us for the names of contractors and in one case asked us to organise the service that we had paid them to provide. We never had the same person dealing with anything and even when we dismissed them we had to resort to their complaints process to partially resolve the issue. Steer well clear is my advice as you will pay for a service that you not receive. Never again.

Graham · 22 April 2024

★★★★★ 5/5

Google

Connells has recently supported me during the transition of tenancies along with a home refurbishment in between. Throughout the process they were highly responsive and kept me informed of progress throughout. Best of all, they have been proactive!

Hugh · 11 October 2024

★★★★★ 1/5

Trustpilot

Dealing with Connells has been an…

Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back.

J · 22 October 2025

★★★★★ 1/5

Trustpilot

Connells North St Bristol

Connells North St Bristol Speaking as a landlord I would not use this particular branch of Connells again. While getting some properties valued recently the agent and I got chatting,I explained I had a difficult tenant and due to my age I was thinking of handing my residential portfolio over to a property management company. He advised me to use his team (only one person at this particular branch) and me being keen for an easy life contacted Beth. While I should stress that the team I spoke to in her absence (kingswood branch) came across as wanting to help me and also very professional as was the sales team at this branch,I can honestly say I don’t feel the same way about Beth. I felt like she was under the impression she was me a favour rather than charging me 11% something she actually did say is I’m dealing with the tenant for free despite me telling her to bill me for it. The whole point of me letting her deal with this particularly tenant was to see if she would be capable of looking after my portfolio. I personally feel this would be something she would not be capable of doing.

Matt · 11 April 2024

★★★★★ 1/5

Trustpilot

Left alone to deal with a tenant who doesn’t want to leave after being served with a notice.

I directed Connells that I needed my property back and they advised the customer of my instructions. They told me the customer has to save the notice period, which is about a month and a half. As I’m writing this review, Almost 6 months later, the tenant still hasn’t left the property. There hasn’t been any updates from Connells regarding the eviction notice. They left me to deal with the tenant (which hasn’t been easy) although THEY ARE STILL COLLECTING MONTHLY FEES from this property. I have now decided to go the legal route…will update in due course

Tins · 9 April 2024

★★★★★ 1/5

Trustpilot

Connells - the most unprofessional estate agent in …

The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to way of communication with me (never come back with the feedback after viewings, never calls you back when you leave a message). Please don't waste your time with Connells

Customer · 27 July 2017

★★★★★ 1/5

Trustpilot

When is an auction not an auction - seller beware

Seller beware of signing up to the Modern Auction method of selling your house. I did and wasn’t given the contract to read before signing up or sent a copy to allow the cooling off period by the Watford branch. Apart from being told this would be easy and bidding was like on EBay. Interested buyers would bid and the idea was that the price would reach the reserve or above. The buyer pays 4.2% above the sale price and the seller pays no commission. All good so far! In reality people who view make an offer and as in The traditional selling method the offer is put to the seller. If the offer is refused the buyer is under no obligation to put that bid on the Iamsold website to generate more bids. So for 6O days my house stayed at its original starting price even though people had made offers moving towards the reserve price. People on the watchlist saw none of this as nothing happened. And it certainly didn’t generate a ‘bidding frenzy’I gave notice on the contract and was told it would cost me nothing. SELLER BEWARE clause 3 of the contract which I had never been given a copy of stated that I would be liable to pay the 4.2% for the next 12 MONTHS if anyone Connells had introduced subsequently bought the house. A list of 60 people. Going to a new agent you are tied to Connells for 12 MONTHS and the new agent is obliged to tell Connells if someone from the list buys the house. You, the seller then incurs the 4.2% commission charge plus the commission charge to the new agent. This does not happen if you stay with Connells and use the traditional method. However as they introduced 60 people and failed to sell the house, which by the way was valued much higher at the start of the process and the again by an independent agent more recently, they are unlikely to be able to sell it at a higher price.For a buyer a £300,000 house will cost around an extra £20,000 on top of the buying price with stamp duty and 4.2%. In my opinion The traditional method where the price starts high and buyers make offers gives a far better deal to both seller and buyer as both are in control of the sale price and end costs and there is no ambiguity.

Jennifer · 5 April 2024

★★★★★ 1/5

Trustpilot

Very bad property management service

Very bad property management service . It has been six months and they are not fixing the house repair .

Eagle · 31 March 2026

★★★★★ 1/5

Trustpilot

Connells Amesbury negative experience

After seeing all the negative reviews of Connells in Amesbury, how are they still in business. They didn't put in offer I made until four days later. They insisted that I spoke to their financial advisor. I was told the property I was interested in was end of chain and it had a shared garden - both of these statement were untrue.I sent an email to the sales manager, the reply was as expected, gaslighting. Anyone selling property, steer clear as you'll only get an offer on your property once a potential buyer has gone through their financial advisor, this is a big money earner for the company.

Paula · 29 March 2024

★★★★★ 1/5

Trustpilot

False advertising, lack of communication and professionalism

Connells MaidstoneWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..

Joe · 28 March 2024

★★★★★ 5/5

Google

Having recently purchased a property managed by Connells, we found Savannah and the team to be most helpful & friendly, despite some of the hiccups that arose. The option to use their financial services team was also very useful.

Brett · 25 October 2023

★★★★★ 5/5

Trustpilot

Green lane Wigan visit

Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with

Julie · 28 March 2026

★★★★★ 1/5

Trustpilot

The poorest evaluation I ever had in my…

The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴

Ako · 4 February 2026

★★★★★ 5/5

Trustpilot

Ellen Gynn

We received excellent advice from Ellen Gynn at the Wellesbourne branch, she made the whole journey pleasant and extremely easy.

Christine · 24 March 2026

★★★★★ 2/5

Trustpilot

Poor Experience

We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!

Shiona · 4 March 2024

★★★★★ 1/5

Trustpilot

I was a prospective tenant for one of…

I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!

Manuela · 26 February 2024

★★★★★ 1/5

Trustpilot

The worst agency I had to deal with…

The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country

Antonios · 11 August 2024

★★★★★ 4/5

Trustpilot

Lilli Cox was very responsive to all…

Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!

Anon · 29 January 2024

★★★★★ 5/5

Google

Mike and his team have been amazing through a complicated but finally successful sale process. We have been very pleased with the service and communication, they have always been available to answer queries and quick to respond.

Robin · 25 October 2023

★★★★★ 1/5

Trustpilot

I do not recommend

This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.

Marta · 15 February 2024

★★★★★ 5/5

Trustpilot

Excellent Lettings Agent

I've used Connells now to.manage my properties for 12 years since 2012.on.a full management basis I've always found them competitive component and offer an excellent service particularly at Branch level.Recently we've been looked after by Sonny Munnerley who has provided us with excellent service on the occasion we've had to call upon his assistance. I would recommend Connells as a Lettings Agent

Malcolm · 19 December 2024

★★★★★ 1/5

Trustpilot

Communication is appalling

Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.

Stuart · 12 August 2016

★★★★★ 5/5

Google

Fantastic mortgage adviser!! After my repeated trips to Halifax which were long, unhelpful, interrogative and resulted in limited options in terms of mortgage products to choose from. It was a miracle to find Chawley, he was so helpful and only willing to keep questions to a minimum and explain all your options and had such a great range of products to hand. The products range covered all the main banks and building society lenders on the high street and less well known ones you would otherwise have to research yourself. I was sceptical of the £99 admin charge at first but actually when you look at the cost savings they can offer it pales in comparison and is well worth the cost in finding a good vslue mortgage. I’ve since recommended to a close friend and family member to pay him a visit as they’re now looking to buy their first home.

Lucy · 26 October 2019

★★★★★ 5/5

Google

Chawley of Connells has been helping us for quite a few years now both as home buyers and landlords and he's been fantastic. Such a fabulous mortgage adviser as well as a great guy. We know we can pop in or ring any time to resolve any issues but it would take pages and pages to list all the help and advice we've received over the years and he makes us feel as through we really do matter, not just as another customer but as a friend. In fact the whole team is lovely and they always make us feel very welcome. They are professional, friendly and we would highly recommend them to anyone who is getting into the property market.

Bev · 26 October 2019