Every review we hold for the Amersham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI sold my parents house a few months back with the team. It had been in the family for 40 years and unsuccessfully marketed by another estate agents who priced it too high.
Mark was excellent discussing its real value and I was reassured that Mark would work well with me, keeping me informed and being sensitive to the fact it had been in the family so long. I was also impressed by Dan and Mi Jung too.
Would not hesitate to recommend them.
Jude · 25 October 2025
Agent replied · 22 November 2025
Thank you for choosing us to help sell your family's home. Our team takes great pride in providing honest and sensitive service to our clients. We appreciate your kind words and recommendations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotExpensive and inadequate
Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else.
Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had.
Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused.
So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially.
We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.
Nick · 13 October 2026
Agent replied · 30 October 2024
Thank you for taking the time to share your feedback.
We are sorry to hear that you remain dissatisfied with your experience and the outcome of your complaint.
We recognise the concerns you raised regarding communication, service delivery and the management of matters during your tenancy. As these issues have recently been reviewed through our formal complaints procedure and have been the subject of a Final Senior Review response, it would not be appropriate for us to comment on the specific details in a public forum.
We appreciate you taking the time to provide your feedback and are sorry that our service did not meet your expectations on this occasion.
★★★★★ 1/5
TrustpilotNever order online
I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.
Nicola · 5 October 2026
Agent replied · 10 October 2026
We're sorry to read about your experience and understand your frustration.
However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services.
We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.
★★★★★ 5/5
GoogleNabeel, Christy and the team at Hamptons have been incredible from the offer process all the way through to completion. We have been so grateful to have them on side making sure we’re happy with the overall purchase process, but also in negotiating the smaller details of furniture / move dates etc. They have been helpful and efficient in getting requests through and we would 100% work with them in the future!
Lucy · 21 November 2025
Agent replied · 22 November 2025
Thank you for the wonderful review! We are thrilled to hear that Nabeel, Christy, and our team at Hamptons were able to make your purchase process smooth and stress-free. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotThank you Hamtptons Balham
I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home.
Thank you, you have made it enjoyable. Maria
Maria · 13 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you.
Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition.
Thank you again for your recommendation, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotExcellent service
Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.
KP · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear about your positive experience with Anca. It's great to know that her professionalism, responsiveness and proactive approach have made such a difference. Providing clear communication and keeping our clients informed are things we place great importance on, so it's fantastic to hear that Anca has delivered this consistently for you.
We'll be sure to pass your kind comments on to Anca, who will be thrilled to receive such lovely feedback.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
TrustpilotPatryk from Hamptons Windsor has been great
Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work
Benn · 30 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback.
Thank you again.
★★★★★ 5/5
TrustpilotPatryk Property Manager
Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.
Miss · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience.
We'll make sure your feedback is passed on to him, as I know he'll really appreciate it.
Thank you again for your continued support and for sharing your experience with us.
★★★★★ 5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Sam · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free.
I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated.
Thank you again for your feedback and for sharing your experience with us.
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotI have been a client of Hamptons in Reigate for many years…
I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.
Graham · 12 March 2026
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
Sandra · 12 March 2026
★★★★★ 1/5
TrustpilotHamptons Kingston upon Thames
Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.
DjD · 25 June 2026
Agent replied · 22 September 2026
Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received.
I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds.
If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk
Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.
★★★★★ 4/5
TrustpilotHamptons International a safe choice
Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.
Noe · 18 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that you have had a positive experience with Hamptons and that our teams have been able to support you throughout your property journey. We appreciate your comments regarding the breadth of resources and expertise available across the business, as well as your recognition of the professional manner in which difficult situations have been managed.
A special thank you for your kind words about Selen. We are pleased to hear that she has been supportive, responsive, and proactive in coordinating with colleagues, contractors, and subcontractors to help ensure your renovation project progresses smoothly. We will be sure to share your feedback with Selen and her managers, as we know she will be delighted to receive your recognition.
Thank you once again for choosing Hamptons. We greatly value your continued trust and look forward to supporting you in the future.
★★★★★ 5/5
TrustpilotMandy Dorta, Hamptons, Marlborough
Mandy Dorta, at Hamptons, Marlborough, does a fantastic job of managing my property for me. She is always attentive, responds virtually immediately to requests, organises remedial work and sub-contractors very efficiently, providing alternative options where relevant, and calls me if there are any immediate problems to discuss. She provides a truly personalised service and gives me confidence that my property is being managed effectively.
Mark · 29 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your positive experience with Mandy and the service she provides.
Mandy takes great pride in looking after her landlords and ensuring they feel informed, supported and confident that their property is in safe hands. It's lovely to hear that her approach have made such a positive difference for you.
Thank you again for your recommendation and for trusting Hamptons with the management of your property.
★★★★★ 5/5
GoogleJust completed on our forever home last week, and the team at Hamptons was amazing to say the least. Special mention to Mark, Nabeel & Dan who were always liaising with the seller, the solicitors and keeping us informed at all times. We had a few hiccups along the way but the team did make everything a lot easier and I cannot fault them. Truly a wonderful team, and I think anyone thinking of listing their property with Hamptons Amersham, you’d be in good hands knowing they are fully invested in selling your property for you.
Shivika · 10 March 2025
Agent replied · 22 July 2025
Thank you for your positive feedback of Hamptons Estate and Letting Agents Amersham. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
TrustpilotGreat support
Mandy is very proactive and helps maitaining my rental a breeze
Kathleen · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Mandy's proactive approach has helped make managing your rental property a breeze. Providing responsive support and staying on top of matters before they become issues is exactly the level of service we strive to deliver.
We'll be sure to pass your kind words on to Mandy, who will be thrilled to know her hard work has made such a positive difference to your experience.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
TrustpilotQuality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
Client · 9 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that we have had the pleasure of managing your properties for many years and that the personal service you have received has given you the confidence to remain with Hamptons throughout that time.
It's especially lovely to hear your kind words about Nicola, Charlotte, Harjeet and Jacqui. Providing knowledgeable, attentive service and building long-term relationships with our landlords is incredibly important to us, so your feedback will mean a great deal to the team.
Thank you again for your continued trust in Hamptons and for sharing your experience. We will be sure to pass your comments on to everyone mentioned.
★★★★★ 5/5
TrustpilotWe've had a really good experience with…
We've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons.
Meghana · 10 March 2026
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotDanish is always supportive to me.
Danish is always supportive to me.
Thank you very much!
Gaku · 6 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a 5 star review.
We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities.
Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish.
Thank you again for your support and for choosing Hamptons.
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