Crest Nicholson Alrewas reviews

★★★★★ 1/5

Trustpilot

Customer Disservice - After sales shocking.

Crest have lost the plot when it comes to taking responsibility for poor building and fixing defects caused by poor workmanship and supervision. Customer Services are there to fob off/lose emails and slide away from responsibility. I echo all the negative comments about Crest, almost 3 years and I am still struggling to get the defects taken seriously. The change in directors has led to cost cutting and focus on shareholders. Customers are there to provide cash flow. Do not buy their properties, sales slick, after completion they just make your life a misery in the hope you will give up.

TC · 11 March 2021

★★★★★ 1/5

Trustpilot

6 water leaks in a year (and counting)

We have lived in our Crest Nicholson home for just over one year and have had NO END of issues from day one. These include everything from an unfinished kitchen which wasn’t completed for six months, to six leaks across two bathrooms. Not to mention the relentless, violent shaking of the house (which no doubt is causing some of these issues) whenever the building site is in operation. Their attempts at customer service and urgency are beyond disappointing and quite frankly this has been the worst new home experience. Stay well clear of buying a home from these people.

Katie · 9 March 2021

★★★★★ 5/5

Trustpilot

Great staff who are responsive

Susie on Harborne Manor Development in Aylesbury demonstrated good customer service throughout. Susie is responsive, honest, warm and honest. The finishing to the house we bought is high quality i.e. tiles, wc/bathroom shower, worktop, breakfast table, baths/screens, Snagging issues are being resolved slowly.P.S contact me if you need a refer a friend voucher of 1k, we both get 1k each when you exchange.

Obiaderi · 9 May 2021

★★★★★ 5/5

Trustpilot

The friendly customer service staff…

The friendly customer service explains in detail the initial house selling instructions and resolves all the customer’s concerns.I believe that it will be smooth and enjoyable from the time transaction completed & we move into the new home.

Y · 23 October 2024

★★★★★ 5/5

Trustpilot

New Build Property

We had a viewing at one of the new builds and Crest Nicholson representative was promptly on site. The information we got from the representative (Becky) helped settle every reservations we had about this property thus speeding up our decision to reserve the property.

Paul · 13 July 2024

★★★★★ 4/5

Trustpilot

Excellent sales representatives

The sales representatives are very professional and welcoming. They were able to accommodate our requests to change plot numbers without hesitation and are able to support in any way possible for reservation. A weekly report is sent to share the progress of build. We found the developers to be honest and reliable during the last 3 weeks we have been dealing with them as they managed to get the things moving quickly towards the direction of exchanging contracts.

Customer · 2 June 2021

★★★★★ 1/5

Trustpilot

Rude

Just called their costumer service line about a really urgent problem and worrying situation. Just trying to get some clarification and help but the lady was actually really rude to me in the way she spoke to me . Came off as aggressive, defensive and patronising.

Cristiana · 29 May 2024

★★★★★ 5/5

Trustpilot

Just starting the process

Just starting the process, very helpful team at Crest, Geneva has been especially accommodating of any information or requests I’ve had so far.

Johal · 1 July 2022

★★★★★ 5/5

Trustpilot

I wish that you made the gardens bigger…

I wish that you made the gardens bigger and not so overlooked

Lucy · 7 June 2026

★★★★★ 1/5

Trustpilot

This is a horrible company that they…

This is a horrible company that they give me the wrong kitchen cabinet handle, I was waiting to change the correct one over a year, every time tell me the different excuse to explain why not receive from supplier.All the site manager resigned and don’t know who to follow up.What a bad management company.

Victoria · 14 December 2023

★★★★★ 5/5

Trustpilot

Great experience from the start of the…

Great experience from the start of the process, efficient, flexible and accommodating.Lauren and Rebecca were extremely knowledgeable and helpful.

Georgia · 30 November 2022

★★★★★ 5/5

Trustpilot

Central Point in Daventry

Becky at Central Point in Daventry was very helpful today. She explained everything, very friendly and professional. Answered all our questions.

Customer · 11 September 2022

★★★★★ 5/5

Trustpilot

High quality and premium houses

High quality and premium houses. I recommend it for quality and aesthetics…

Remigius · 3 June 2026

★★★★★ 5/5

Trustpilot

Great professional experience

Good afternoon,I hope this email finds you well.I wanted to extend my heartfelt gratitude for your assistance throughout my property search process. I deeply appreciate the time and effort you dedicated to showing me around plot 108 and providing valuable insights during our initial visit.However, I must inform you that I have come across another property that better suits my needs, a three-bedroom property at a reasonable price. As a result, I have decided to proceed with purchasing this alternative property.I want to express my sincere thanks for your excellent service and support, especially considering the thoroughness with which you explained everything during our first encounter and ensured that all necessary requirements were met within a short timeframe. Your professionalism and dedication did not go unnoticed.Once again, thank you immensely for your assistance and understanding. I apologize for any inconvenience caused, and I wish you all the best in your future endeavors.Warm regards,Joseph Alappat Alexander

Alex · 8 April 2024

★★★★★ 5/5

Trustpilot

Diane has been very informative and…

Diane has been very informative and friendly from the initial enquiry and throughout my numerous questions! This is much appreciated and has helped me feel confident with the purchase.

Mellanie · 4 June 2021

★★★★★ 5/5

Trustpilot

Very helpful and clear instructions…

Very helpful and clear instructions from the team.Lucy at Sketchley Gardens made my first time buyer experience a lot easier than what I was expecting.

Lucien · 28 January 2022

★★★★★ 4/5

Trustpilot

Our initial visit to St Johns Mead…

Our initial visit to St Johns Mead Elmswell was very positive. Chelsea and Josh took time to answer our questions and show us around the properties.

George · 29 November 2021

★★★★★ 1/5

Trustpilot

The Saga continues part 3

The good people crest are just unbeatable when it comes to exceptional poor service. The sage of the flexing shower plate continues and there’s no end in sight.It’s astonishing how bad they are, had to call again to ask after my call on the 19th of March and supposedly booking the site visit for the 9 May. Again please wait for the notes.. and then you wait.. then you get asked “who did you speak to?” My reply was didn’t you say you were reading the notes ? Surely there’s the name of the person who booked the visit at my property? Erm let me check.. silence again.. eventually we get to the bottom.. and manage to agree that it’s actually a two day visit 9th and 10th of May to do the work, I ask naively can you send me an email confirming all of this? Sure she says, so waiting for this famous email confirming the work over the 9th and 10th of May. Willing to take bets that I will not receive any email from them and after Easter I will need to chase back. Ladies and gents all this started back on the 9th of Jan over 3 months to try to fix a shower plate… I mean draw your own conclusions here.

Alex · 28 March 2024

★★★★★ 5/5

Trustpilot

Lesley and the team have been lovely…

Lesley and the team at Clayborne have been lovely and cannot do enough to make sure you’re involved and happy every step of the way.

Alanna · 21 January 2022

★★★★★ 5/5

Trustpilot

Good Experience

Sales representative Kelly is very helpful

Customer · 15 November 2023

★★★★★ 4/5

Trustpilot

Straightforward with minimal fuss.

I've not moved into my house yet so can't review on that side of things but the sales process has been as straightforward as it could have been, and all the information has been up front, and we have been informed of everything that has been going on. I've always been able to speak to someone and have been looked after very well by Sarah Hill at the site in Ashby.

Angie · 14 April 2022

★★★★★ 5/5

Trustpilot

First Time Buyers - TGV Swindon

I have to say so far I have been more than delighted with our experience buying our first home. Me and beautiful wife are purchasing the Salerno property at Tadpole Garden Village Swindon and have been blessed to of had a wonderful employee (Julie) who has been a fantastic help. She has really been in detail with everything and has shown a genuine compassion and excitement during this customer journey and we cannot thank her enough.

MR · 15 June 2021

★★★★★ 1/5

Trustpilot

Poor customer service

Fantastic when they want you to buy a house…couldn’t care less once you’ve moved in. Have had faulty extractor fans causing damage to property for over two months and being given empty promises regarding repairs. Have also had other issues which eventually get sorted after lots of stomping and shouting - which is poor use of my time! They appear significantly under staffed and poor communication between employees results in shoddy customer service. Proceed with caution!

Charles · 8 June 2021

★★★★★ 1/5

Trustpilot

Stay away!

Surely no one can give these guys 5*?? My house was built in 2017 and it has flooded on several occasion. Having shown photos to various specialists in the field, many have said they’ve never seen anything like it. Crest are taking forever to rectify the issue despite us damp and mould conditions. It’s honestly not worth the hassle so just stay away!

LT · 2 February 2023