Trusted Agent profile · Alrewas
★★★★★
1,345 reviews across 2 platforms
Salters Green Way, Alrewas, DE13 7AW
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Alrewas, at Salters Green Way, is rated 4.0 out of 5 across 1,345 reviews on two platforms, including 15 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alrewas.
Every review we hold for the Alrewas office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good informative
Good afternoon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotAwful
Awful, dont even deserve 1 star. We moved in 3 weeks ago and within one week our bathroom was leaking into the ceiling into our living room. On inspection it seems like its our toilet as its sewage water coming through. Called to complain to then have two builders sent round with a plunger who then scratched their heads and said “block done”All they did was flush the toilet!!!!!!! The. To be told its your fault as you have been flushing items you shouldnt be flushing. Funny that, only lived here a week and couldnt tell me what ive been flushing. It has been 2 weeks!!!!!! And i am constantly calling, emailing, being given falses promisesI want an ANSWER and a actual fix. No we will send a plumber to you which you have been saying since wednesday last week. Yet today find out you dIdnt have my phone number and had the wrong plot number!!!! Please dont bother with your auto response as that email never gets answered. While writing this i have spent the last 26 minutes trying to get through to the 0333 136 0360 number.If it comes to it ill have to go across the road and scream at the builders as the development is still being builtI have filed a complaint with NHBC, environmental health, local council and papers as this is disgusting!!!
We are sorry to hear this, we can put you directly in touch with our customer service team to resolve this. Please email info@crestnicholson.com with your address and we will escalate your issue to the team.
1/5
TrustpilotThis company is awful
This company is awful. The Daventry sales women in Monksmoor Park are terrible. They try to intimidate, twist the truth, provide inaccurate information, fail to take any responsibility and blame everyone else across their own business for promises not being kept. Then they blatantly lie! I'm a touch worried about the quality of house following the service received so far. I will post another update once the quality is clear. Advice to you, is stay away from the liars in the salesoffice.
We are sorry to hear this. Could you please email further details of your experience to us at info@crestnicholson.com with your property address so we can escalate this for you. Kind regards.
5/5
TrustpilotHenley Gate - Sam and Josh
We have spoken to both Sam and Josh at Crest Nicholson Henley gate site and found both of them to be incredibly informative and helpful throughout our whole process so far! Sam has always been super responsive and has been happy to chat to us at any point. It’s great to have found someone easy going and honest about the whole experience and we’ve really appreciated her help! Thank you both!
Thank you for taking the time to share your experience, Sam and Josh will be delighted to hear your comments.
1/5
TrustpilotAwful company
I purchased a help to buy property on the 19th of March and so far, apart from the interior design and size of the house I have nothing good to say about Crest. I was originally meant to complete in February, viewed the house 2 days before supposed completion date and the house was in a state, however was still promised the house would be done on time, less than 24 hours before completion they advised that the house was not complete and they would need an additional 3 weeks to complete. Upon moving in I completed an extensive snag list which with the exemption of 1 thing, nothing has been completed however they have lied to the housing association advising they had completed all outstanding work. I have leaking pipes and as of last night both windows in the bedroom leaked high amounts of water through, soaking multiple towels. How a house could be signed off with this much wrong is beyond me.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotGreat Customer Service
This is a huge step for my wife and myself as we are first time buyers. Katie (Hansford Park - Houlton - Rugby) has been brilliant in every step of the process so far. Always very polite and with great professionalism, quick to return phone calls & emails, which makes a huge difference! She was very patient going through every detail of our choices, leaving no questions unanswered. An outstanding experience so far.The development is excellent with a wide range of options and good quality can be seen throughout every detail. We absolutely recommend!
Thank you for taking the time to share your experience, we will share your comments with our Midlands team.
5/5
TrustpilotPurchase At St John's Mead, Elmswell
i have really appreciated the help and support given to me by Lauren and Joshua. They were very customer focussed and because they listened to what was important to me they were quickly able to provide options and make suggestions. The detailed information about the site and my new home in particular was great and demonstrates the company's ethos of quality and care.I'd say that Lauren and Joshua are great representatives of those high standards Crest Nicholson achieve across their business.
Thank you for taking the time to share your experience, we will share your comments with our Eastern team.
1/5
TrustpilotOnce they have your money it's game over...
Moved in June 2018 and in August 2020 part of our front garden still hadn't been completed, despite many chases. Customer Services Manager attends at the house and agrees to get work completed. Here's a summary of emails since then:9/9 from CN - here's a report on the work we'll do16/9 to CN - Any progress on this work?23/9 from CN - I'll chase up contractors22/11 to CN - Any progress on this work?24/11 from CN - Can you send us pictures24/11 to CN - Your CSM took pictures already30/11 from CN - I'll chase up contractors27/12 to CN - Any progress on this work?4/1 from CN - I'll chase up contractors19/4 to CN - Another 5 months has passed, any progress?30/4 from CN - I've asked the CSM to have a look at this for you.And still it goes on...... round and round!If you value your sanity find another housebuilder!
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotWe are truly satisfied with the way…
We are truly satisfied with the way Estate staff treated us and helped us to understand what we are looking for and we are very much pleased and looking forward to the final process.
5/5
TrustpilotGreat experience Charlie was really…
Great experience Charlie was really amazing explaining everything clearly
Thank you for taking the time to write a review.
1/5
TrustpilotAvoid as if your life depended on it
Save your money, time, your heart, energy and relationship and avoid these builders. Site team lie about spec, build finish is below average, once you complete you are dropped like a stone. The management including directors wash there hands and do not care one bit. Even when you email the MD no response. So please avoid our pain and stay clear of crest
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotSuperb,professional attention by Sam at…
Superb,professional attention by Sam at Monksmoor Park. Everything was very clearly explained and nothing was too much trouble. Looking forward to being a proud owner of our Crest Nicholson house.
Thank you taking the time to share a review. We are pleased to hear your positive feedback and will ensure this is passed on to the team at Monksmoor Park.
5/5
TrustpilotWe bought a house from crest Nicholson…
We bought a house from crest Nicholson at Blythe valley business park , woodlands place ,solihull We have been in this home for few months and as first time buyers have had a really wonderful experience. The sales team were fantastic and helped us get the house we really wanted for what we felt like was a great price.Our site manager Stuart , here at woodlands place,solihull has been so helpful with various snags and other issues.the customer service team have all been very helpful and easy to get hold of! I’ve dealt with several ladies in the team and all of them have been so polite , kind and eager to help .this my phone number text me if you’ve got any further questions 07517571160
Thank you for taking the time to share your experience, we will share your comments with our Midlands team.
5/5
TrustpilotOutstanding Experience
I had a remarkable experience with Siobbhan Shaw of Crest Nicholson (Centenary Quay) whom was extremely helpful with the process of reservation.The ease and convenience of the process is more than enough reason for me to make recommendations to any potential first time buyer as myself.
Thank you for taking the time to share your experience, Siobbhan will be delighted to hear your comments.
1/5
TrustpilotWhere do I begin...
Where do I begin? We moved in and reported snagging problems in April 2019. These have been re-reported, in full half a dozen times, when seemingly lost in the system by Crest over and over and over again. Some are small, some are large, lots are still outstanding.We’ve had leaks, scaffolding up for 9 months, more leaks, no answers to emails, no promised phoncalls, bifold doors literally fall out of the frame, huge metal handrails fall from the first floor to the ground below, a flooded kitchen on 5 occasions...all on a supposed dream house. The broken promises, the “we will fix all snagging within 28 days”, the complete lack of ownership of problems have made the biggest purchase of our lives, a nightmare. I wish I knew how to get the issues sorted in the quickest, simplest way, but Crest have no customer service, no management systems and absolutely don’t give a damn about a buyer once they have paid their money. Avoid!!!
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
1/5
TrustpilotIgnored customer
We have bought our house in August 2020, first few weeks we have been gathering some snagging issues and reporting to Chrest Nicholson, they came to repair snagging issues ( not all of them ). Some with a booking some without and expecting us to be at home 24/7. We have reported our roof tile being broken practically since we have moved in. January 2021 someone came and said that this needs to be repaired ASAP, now we are in April 2021 and I still hear the same excuses, awaiting managers respond or maybe someone needs to self isolate and they will call back, and still nothing. We are a family with small baby, we were so happy to buy this house especially new baby was coming to the world. Now I can’t stop worrying, having sleepless nights wondering why are we being ignored for so long, what if some serious issues will be going on if this will be ignored for much longer and what if my roof over my head will start leaking. To be perfectly honest, I wish we went with competitors as my next door neighbour can’t stop saying how good they are and how promptly they’re responding to their customers. I would not recommend buying from Crest Nicholson, we are only in the house since 2020 August and we already have been too stressed about what is going on with our house. And being ignored that’s only adding to the pot.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotExcellent service, honest and not-pushy
I didn't end up buying with Crest but came to the site at Alconbury Weald after a great conversation with Ryan who talked me through the development, the site and helped with my questions on Shared Ownership. Unfortunately the apartments I was looking at at sold out and I was in the market for Help To Buy so we couldn't go through to making a sale but I felt I had to give a review for Ryan who was excellent, professional and really helpful the whole way through. I felt comfortable to discuss my situation with him and confident that he was being honest with me.I would recommend anyone looking in Alconbury to pop Ryan a call!
Thank you for taking the time to leave a review, we will share your feedback with our team.
5/5
TrustpilotLauren was very helpful and explained…
Lauren was very helpful and explained everything very well
1/5
TrustpilotAtrocious customer service, not existent! Ignored for weeks/ months.
Terrible company!* edit update- I contacted Crest on the below 2 weeks ago and no response?!*I’ve contacted crest customer service 3 times since my review and no response- when are you going to sort this out!?Not only is the property I bought cheaply made, walls like paper etc. For me the biggest issue is the lack of ‘customer service’. I’ve been in my flat since July and still the issues I have, have not been resolved. What I don’t accept is being ignored for 6-8 weeks on end from the customer service team and then months down the line still don’t have anything resolved. I don’t even know how they can call themselves that!Then starts the back and forth ‘well it’s the sales team responsibility to fix it’. I have good patience with them, but now I’m totally done. The workarounds they are trying to offer me after waiting 6-8 months for things to be fixed are now cheap cop outs and not fully fixing issues that needs to be fixed, rather than work arounds. I would never buy from Crest again or ever recommend them. Such a shame as when I bought the property the sales team were fantastic, quick, supportive and would go above and beyond to help. Shame the service once you buy from Crest doesn’t exist anymore!
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotTadpole garden village swindon, great experience
I don’t normally write reviews however reading through the comments I felt I had to express how positive our experience has been from start to finish, and after just speaking with a lovely lady named Karen Cox at the south west customer service team I really wanted to say how great Crest have been.We have been in this home for coming up to 1 year and as first time buyers have had a really wonderful experience. The sales team were fantastic and helped us get the house we really wanted for what we felt like was a great price.Our site manager Josh king, here at tadpole garden village has been so helpful, despite us moving in 2 days before the initial lockdown in March 2020 he has bent over backwards to help us with various snags and other issues.And finally the customer service team have all been very helpful and easy to get hold of! I’ve dealt with several ladies in the team and all of them have been so polite and honest and have really dealt with snags very quickly. I especially want to mention again Karen Cox who’s polite and bubbly personality is such a breath of fresh air.
Thank you for taking the time to provide your feedback, we will share your experience with South West team.
1/5
TrustpilotI am writing to warn other prospective…
I am writing to warn other prospective purchasers to do their research in full and make sure that they have any new property FULLY surveyed before purchase - for any snags - customer service is NOT high on this companies agenda once they have your money. After purchasing a new build you do not expect to have to replace a faulty boiler after four years as parts are no longer available - or deal with leaks that are the result of poor workmanship. Bad enough to have to incur the expense and the disruption of this experience but the manner in which the customer care dealt with the problem was even more upsetting. Staff need to have better training.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
1/5
TrustpilotSt John’s Mead Elmswell Shocking Sales Team
St John’s Mead ElmswellLied to over the phone (all calls are recorded) on prices of properties to no doubt lure us into viewing.Cancelled two appointments to view Plot 16 300k “ready to move in” (flooring all included etc)Arrived to a very bad attitude sales person, who quite frankly should not have a career in sales, stating it was now sold! No phone call advising not to have a wasted journey but advised two other properties of the same style are available for 325k but you will need to purchase flooring etc!Are you seriously having a laugh?or just plain stupid?I walked out in disgust at having my time wasted and in making an unnecessary journey......have Sales forgotten we are still in Lockdown? Save your time and money and go elsewhere as LOTS of other new builds in the area!
Good afternoon, we are sorry to hear this. If you would like to discuss this further, please email us at info@crestnicholson.com so we can escalate this. Kind regards.
5/5
TrustpilotGreat experience
We've had the most positive experience with Crest Nicholson, when purchasing a property this year. Having looked at one of their show homes in Hansford Park, Houlton, we decided to purchase a 4-bed property. Katie Williams took us through the whole process in the most professional way, and always with a smile. We looked forward to every meeting with Katie.When we needed input from the head office, Clare Tedd (Sales Administrator) was really helpful.Based on our experience, we would strongly recommend Crest Nicholson and in particular their Hansford agents Katie Williams and Clare Tedd.
Thank you for your review, we appreciate you taking the time to share your experience and will share your comments with the team. Kind regards.
1/5
TrustpilotSave money, heartache & stress - DONT BUY!
Purchased property almost 4 years ago, spent first 6 months living in a mould invested dump! Had no kitchen and no living room - also had a child with asthma living in these conditions and Crest couldn’t have cared any less! Snag list was 4 A4 pages long...these ranged from trivial things that you’d expect to drains constantly blocking, mould, flooring not fitted right - they even fitted the wrong wardrobes in the master bedroom - but I guess you never know when you might need electric sockets in your wardrobe and not for your bedside tables! Baxi condemned the boiler in front of one the old Customer Service Managers. Don’t even get me started on the alps that they left as a garden and the flooding patio! Spent the last 3.5 years of my life chasing customer services because of dodgy workman, bodge repairs & causing more work! Change of customer service who now literally ignore you. Site team lie...apparently it’s my fault there’s a problem with the drain...I mean I didn’t put the curve in the pipework and even worse the groundworkers are fully aware of the problem! They have told me to go to NHBC which I have. Absolutely shocking way to treat paying customers.... But you’ll be pleased to know that the level of customer service doesn’t just extend to existing suckers it also now applies to new buyers!
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Alrewas.
