Trusted Agent profile · Alnwick
★★★★★
1,206 reviews across 2 platforms
Bondgate Without, Alnwick, NE66 1PR
Pattinson Estate Agents's office in Alnwick, at Bondgate Without, is rated 4.4 out of 5 across 1,206 reviews on two platforms, including 145 Google reviews rated 4.8.
Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
5/5
TrustpilotPattinson Estate Agents
A massive thank you to the team in Washington in particular Olivia who sold our house in 4 days exceptional service all round the staff were 1st class pleasant and very helpful can't thank them enough would highly recommend them
5/5
TrustpilotBest experience we have ever had
Best experience we have ever had, Carly and Kimberly made this so easy, even a few bumps in the way they sorted this out straightaway for us, couldn’t have done it without them. I will be recommending these to everyone.
5/5
TrustpilotVery happy with Forest Hall branch
Everyone at the Forest Hall branch has been helpful and efficient in securing a sale for the property. They have kept us updated throughout the process. What I found particularly good was they gave us a valuation for probate the previous year and didn't push with a hard sell when we decided to hold on to the property. This ensured we were happy to go back to them when we did decide to market the property. Would be happy to recommend this branch.
5/5
TrustpilotExcellent, efficient service and great result
I sold my house recently in Alnwick via Auction and my experience was exemplary. Emily and the team in Alnwick and the auction division was professional, attentive, pro-active and extremely patient and swift in their actions.The result being 6 weeks later my house was sold and I have no hesitation in recommending them to you. A wonderful team and great service, thank you.
5/5
TrustpilotLovely people at Pattinsons
I had a bit of an issue with a property I was due to be renting and everyone in the referencing team and in branch couldn’t have been more helpful. Every time I called for an update they were eager to help and very forthcoming, putting me at ease. Has all been sorted now in time and really happy with my new home and all the lovely people at Pattinsons.
5/5
TrustpilotGood Sales Support
I recently sold my home with the South Shields branch and Rachel Ratcliffe was absolutely amazing. So supportive throughout and always approachable. I would recommend if you're selling.
5/5
GoogleI worked with Charlie at Pattinson on our valuation and property sale, and couldn’t have been happier. The entire process went smoothly, especially for a cottage in the country, fairly out in the sticks. Charlie was progressional and knowledgeable - I’d definitely work with her at Pattinson again.
5/5
GoogleClaire was a real pleasure to deal with - offering advice when needed but at the same time allowing us to have a thorough inspection of the property. She always gave us a number of options regarding viewing times and was both prompt and professional . We never felt rushed or under pressure when viewing and any information requested was provided quickly - thank you!
1/5
TrustpilotI would not recommend this website
I have been searching for properties on this website for so long yet everytime I every time i try to book an appointment the staff is always so rude and they always tell you that the property's not on the market anymore then why do you still have it up on the website? They also seem to be quite prejudiced by prefering white families over asian families. Over all I'm very disappointed.
Hi Mudasra, we are sorry to hear you haven't had the experience that we would expect. We can assure you that our team will never discriminate against any customer. We take these kinds of allegations very seriously. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
5/5
TrustpilotExcellent professional service from the…
Excellent professional service from the Gosforth branch. Helped us through every step of the letting procedure and kept us informed. Many thanks to all the staff especially Keri. keep up the good work
5/5
TrustpilotGreat service at the Alnwick branch
Kelly and the team at the Alnwick branch have been fantastic throughout the whole process of my property sale, would highly recommend
1/5
TrustpilotNot sure how they sell any houses
To summarise my dealings with this estate agent Arranged to view 2 properties. The first house was sold and no longer on the market and the 2nd the owner was not informed, thanks for wasting my Saturday morning. Two month later I tried to view a property. Still waiting on returned phone call. Informed agent I was willing to offer over the guide price for a property. Still waiting for returned call 2 weeks later.
HI Ross, I'm sorry to hear about your experience as this is not our usual standard of service. If you could email socialmedia@pattinson.co.uk with more information that would be great. Many thanks.
1/5
TrustpilotUse if you do NOT want to buy that house...
Awful, once my offer was accepted despite numerous calls to get updates on the sale, promised call backs never mad. They suggested and recommended I use Hedley's solicitors who are equally appalling. I'm a cash buyer purchasing an empty house.. I am aware of delays due to Covid etc but was unaware that one of the side effects is deceit. It's been 10 weeks since I last heard from them, sale still ongoing.
Hi there, I'm sorry that you have found our services to be unsatisfactory. Please could you email socialmedia@pattinson.co.uk with more information so that this can be looked into further. Many thanks.
4/5
TrustpilotI received the email from Alison,, so I’m assuming it was her that showed me the property.
The person who showed me the house was really welcoming and kind. She was very informative about the property. And made my experience extremely comfortable..
1/5
TrustpilotAbsolutely shocking
Absolutely shocking, rude, unhelpful, slow and had the audacity to stand in my house tell me the complete package price then charge £275.00 more than was agreed and completely failed to take any responsibility for it. Together with MSP legal services definitely one to avoid. Why would you quote a price then hide behind small print in the contract and not be honest and upfront with the complete price guide.
Hi Adrian, we are sorry to hear you haven't had the experience that we would expect. Can you supply us with some more information so look into this further? Would you mind emailing as much information such as property address and any contact details you would like to share with us to socialmedia@pattinson.co.uk
5/5
TrustpilotHelpful in Stressful Purchase
Wendy Burbridge was a shining light in the struggle that was purchasing our new house, due to complications outside of their control. She was absolutely fabulous, helpful throughout it all and excellent at helping us through many stressful situations. I would fully recommend Pattinsons, especially Wendy.
5/5
TrustpilotDurham Branch
The support and help I received from Pattinsons throughout the sale of my house was amazing. They went above and beyond what they had to do and ultimately got my sale pushed through before Christmas. This helped me so much financially and also prevented the family buying my house from pretty much becoming homeless.I can not speak highly enough of Katie and Louise from the Durham branch. Their communication was clear and proactive throughout the whole process. I will definitely be recommending them to anyone of my friends and family who sell their house in the future.Thank you.
1/5
TrustpilotThe worst service I have ever received…
The worst service I have ever received from a company. I have never yet been able to ring them, I either abandon trying or e mail them and ask them to call me. Had to have them come back to the house to re-take the pictures. After 4 months the description of the property is still not right, we have given up trying to get it amended. Will exit contract as soon as possible!
Hi Maxine, I'm sorry to hear that your experience has been unsatisfactory so far. Please could you email socialmedia@pattinson.co.uk with more information, including your property address, so this issue can be looked into further. Many thanks.
5/5
TrustpilotDurham Pattinsons. Thankyou
Pattinsons at Durham have done a superb job in finding a tenant for our property under the most difficult circumstances, with COVID 19. I would like to particularly thank Savid Gleason for all of his hard work and his expert knowledge of the market. He was a reassuring presence. Landlord's or tenants out there- you can't want for better.
1/5
TrustpilotSouth Shields Office Abyssmal
If I could give no stars I would . Keith Pattinson South Shields worst estate agents ever . They lost me two properties in the last few months due to incompetence and unprofessionalism ,will be putting a complaint into head office ,please don’t touch them with a barge pole , also very rude .
Hi Deborah. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further. If not, can we check that we have been provided with a copy of our complaints procedure by the south shields office?
5/5
TrustpilotHonestly the staff are amazing…
Honestly the staff are amazing especially Carly and Kimberly they helped us with everything, as we had some problems but they resolved them immediately, got the price we wanted also within 1-2 weeks, could not recommend enough
5/5
TrustpilotI like the customer service from the…
I like the customer service from the Durham branch,and the manager Kathryn well organized and nice team.in general I think Pattinson Auction is good and most of the staff are helpful and try their best for customers.
5/5
TrustpilotWendy was an absolute godsend as…
Wendy was an absolute godsend as communicator between all involved in my sale. She made sure everyone was on the same page and followed up plans meticulously so there was no delay or miscommunication. Brilliant service and will use again if needed in the future.
5/5
TrustpilotProfessional, Thorough, and Timely
I recently worked with Pattinson's South Shields office as a buyer of a property for which they were the selling agents. I could depend on them to get information to my solicitors in a timely manner, to keep me abreast of all developments, and to facilitate interactions between the seller and I in a professional, friendly, and timely fashion. Although I know they legally represent the seller, they engaged me appropriately throughout. I'm so pleased that I've listed my original property with them.
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