Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Customer · 24 May 2024
Agent replied · 19 June 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Jay · 24 May 2024
Agent replied · 22 November 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 1/5
TrustpilotThey refused to return the deposit
They refused to return the rental deposit of £650 which was held in a deposit scheme and never informed me the tenant) that I wasn't getting it returned as it was used for fees to re advertise the property which landlord is responsible for even though I had permission to end the tenancy agreement early due to property becoming unsuitable for my disability needs.
Mr · 24 March 2025
★★★★★ 5/5
TrustpilotGreat team at the Cramlington office…
Great team at the Cramlington office especially Alison and Eve. No complaints about the way our flat was rented out and will definitely use them again to rent out other properties.
Clare · 16 August 2024
★★★★★ 1/5
TrustpilotRubbish
Service from start to finish was dreadful.No communication. A simple no chain sale took over 3 months without any reasoning why. Solicitor appointed by them was the same. No communication. When we did get info it wasn’t consistent. 2 grand fir a simple sale, no advertising, no sale board and took forever
Brian · 14 May 2024
Agent replied · 19 June 2024
Hi Brian. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
★★★★★ 5/5
TrustpilotWhickham Branch 10/10!
Myself and my boyfriend are in the early stages of looking to purchase our first home. We’ve had dealings with Jodi in the Whickham office on the process and told her exactly what we’re looking for. Jodi always goes above and beyond to answer any concerns we might have and reassure us on anything we’re unsure of. Thank you so much Jodi for the help you’ve given and continue to give! X
Rebecca · 21 January 2020
★★★★★ 5/5
TrustpilotI used Keith Pattinson Whickham branch
I used Keith Pattinson Whickham branch. I have always found Keith Pattinson to be the best estate agents. In particular Ian Robson dealt with our property. He always acted in our best interests and secured the best sale price for our house. He was always contactable and kept us up to date with the progress of our sale. I would highly recommend using them and Ian in particular. He was very professional.
Alanna · 21 January 2020
★★★★★ 1/5
TrustpilotNever again !
Called in Pattinson Wallsend to ask if they could help me sell my home. Soon as I walked in the door the girl shouts over have you got a mask, I explained I was exempt and showed my exemption card , she said okay, I walked further to the desk which had a glass screen up and the girl shouted ‘go and stand by the door’. to which I replied ‘It don’t matter’ and I walked out. She made me feel like a Leper and spoke to me in an awful manner. Never in my life have I been spoken to like that. Horrid Horrid woman with long black hair. In these times I’m sure they would benefit from my custom but sorry Pattinsons I won’t be back and I will be passing on my experience to others.
Karen · 13 December 2021
Agent replied · 19 June 2024
Hi Karen, we are sorry to hear you haven't had the experience that we would expect. Our teams in all offices are advised that we can have customers enter the premises as long as government advice is followed. We are sorry that you felt unfairly treated. We can assure you that it was not our teams intention.
★★★★★ 5/5
TrustpilotExcellent friendly service
From the minute I spoke to the girls nothing was a problem. Eryn was my first point of contact and she was very friendly and knowledgeable, she made me feel at ease immediately. Lisa was then my appointed agent and went above and beyond to keep me up to date and make sure the process was seamless
Amanda · 4 November 2022
★★★★★ 5/5
TrustpilotTerri Bell at Pattinson Estate Agents…
Terri Bell at Pattinson Estate Agents Blyth was so friendly and helpful it made buying my new flat an easy and fantastic process. She and her team were highly professional with customer service skills better than anything I’ve ever seen.The world would be a nicer and better place if everyone gave a support service like this!They should be hired out to train some of the often poor service providers.John Milburn
MR · 12 August 2020
★★★★★ 1/5
TrustpilotWaiting over 4 months for a repair....
As a tenant of Pattinson's for several years now, I am continually surprised at their ineptness, time blindness and inability to follow through with some of the most basic and simplest of tasks.For example - I had a leak in my living room ceiling, which required a contractor to cut round a half metre square hole in the ceiling.Although my landlord is always prompt to agree repairs and Pattinson's have an array of effective and experienced contractors on their books, it all seems far too much for them to organise.I have waited 4 months for the hole to be fixed and I'm still waiting. This unfortunately isn't unique. I'm embarrassed to have guests in my home so i have cancelled Christmas as I have no doubt it wont be fixed by then and I do wonder how the hole will increase my gas and electric costs.The worst.EDIT:Pattinsons have responded to this on the same day but have not emailed me the timeline as stated below. The ceiling has been damaged for 4 months. The delay was caused by Pattinsons and not the landlord or the contractor.
Helen · 15 November 2021
Agent replied · 19 June 2024
Dear HelenThank you for your review. We always try and attend to all repairs as quickly as possible, although I understand that it can be frustrating waiting for contractors to attend and provide quotes. As discussed on the phone, the landlord has authorised the quote and the contractor has scheduled to undertake the work next week. I have also emailed you a timeline of this repair, which will hopefully demonstrate that the delays have been outside of our control. Please accept our apologies for any inconvenience.
★★★★★ 5/5
TrustpilotGreat service from Bedlington
I commissioned the Bedlington office deal with a “House to Let” for me. They were fantastic 👏. Jane came out and did the photographs, showing the house to its best advantage and then it was advertised. After 2 viewings a lovely couple from out of the area paid their deposit to secure. Pattinson’s carried out all of the checks to ensure that they were a satisfactory family and my house is now rented with a very happy landlord. Thank you Pattinson’s, you couldn’t have done better.
Linda · 12 July 2024
★★★★★ 1/5
TrustpilotAwful experience
I was reduced to tears by Louise Wilkinson from the Blyth branch , she insinuated that it was my fault that the completion was taking so long. I told her she was driving me to suicide with her nasty remarks on every phone call and she told the solicitor to stop the sale saying I was not of sound mind. The sale of my flat went through. Bitter woman .... Also lied about the fees, was £800 more... I have never dealt with such nasty estate agents
Gillian · 9 October 2021
Agent replied · 19 June 2024
Hi Gillian, we are sorry that you have not had the experience we would expect from our team. We would take this matter incredibly seriously, given the content of your review, we would like to reach out to you as a matter of urgency. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? Please send to socialmedia@pattinson.co.uk
★★★★★ 5/5
TrustpilotDealt with Carly and cannot fault her…
Dealt with Carly and cannot fault her quick and easy offer such was accepted, very genuine person. The office was spot on as well missed a call and happened to be walking passed the Washington branch and they knew exactly what I was there for by a brief description 2 days later. Great service all not could not be faulted.
Steven · 1 May 2022
★★★★★ 5/5
TrustpilotPerfect
Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.
Vicci · 19 October 2023
★★★★★ 5/5
TrustpilotA good start
Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.
Damith · 14 August 2024
★★★★★ 5/5
Trustpilot5* house sale
Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan
Mr · 28 May 2022
★★★★★ 5/5
TrustpilotI Would like to thank Pattiinson estate…
I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know
Mr · 5 April 2024
★★★★★ 1/5
TrustpilotWorst experience of my life
At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.
Elsie · 27 July 2021
Agent replied · 19 June 2024
Thank you for your comments and once again I would like to reaffirm as already previously stated the problems regarding your solicitor must be directed to them initially by raising a complaint and then you will have the opportunity of seeking further resolution with the Law Society. I am aware that Danielle gave you her full support as a sales negotiator and all agreements and contracts that you agreed regarding the buyers moving into the property prior to completion comes under the direction of you yourself and your lawyer.Buying and selling a property can be extremely stressful for individuals and we fully appreciate that. However we are not lawyers and therefore anything contractual has to come via the lawyer and this is where you need to direct your complaint. As you will see from other reviews we at Low Fell pride ourselves on customer service, and I believe as Branch Manager we delivered this. Our role is negotiating of the buying and selling of a property along with sale progression all of which we did to a very high standard.I do wish you well in the future and enjoy your new home.
★★★★★ 5/5
TrustpilotRecommended.
After being badly let down by by our first estate agent, it took Pattinsons of South Shields to get the job done.Thanks to Keith Wallace who is very knowledgeable on the South Shields property market also Emily, Rob, Rachel and Danielle. Your work is much. Leon Slawinski
Leon · 4 July 2023
★★★★★ 5/5
TrustpilotI have just rented a property through…
I have just rented a property through Keith pattisons, Gilesgate, Durham 👍 my experience will all the staff at this office is outstanding, they could not do enough for me. I seen a house at 4.45pm and by 4.50 I had put a holding deposit on it and by the next day we had it just about sorted 👍😀 the staff are very efficient and know what they are doing, and we’re very helpful even with my stupid questions 🤔 nothing was to much bother for them. I just want to say A Big Thank you to you all at the Durham branch 👍👍👍 from me.
Michelle · 18 June 2021
Agent replied · 22 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotRenting Experience
From first contacting Pattinson to finalising the paperwork on a rental the team have been incredibly patient and helpful. They are very friendly and professional in carrying out their roles and made the entire process straightforward. A special shoutout to Lisa in the Morpeth branch for answering all my calls without delay.
Oisin · 19 January 2023
★★★★★ 5/5
TrustpilotThe experience has been smooth and…
The experience has been smooth and stress free,there was no problem in the process.Elosie and the team are superbI will recommend this firm to friends and family.
Toyin · 24 August 2024
★★★★★ 5/5
TrustpilotMy experience with Pattinson Estate Agents
I would like to congratulate the whole team at Pattinsons Estate Agents. I was very impressed by the high degree of professionality shown at all times from the very start of the process of selling our house to completion. I would, and have done, recommend Pattinsons to sell their property, well done.Paul S Hudson
Paul · 28 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
