Every review we hold for the Alnwick office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNot great nor helpful, care more about money than their customers, quite unprofessional too at times. Wouldn't recommend.
Jade · 3 August 2025
Agent replied · 2 September 2025
Hi Jade, we're sorry to read this. If you'd like to call us to discuss your experience in more detail, we'd be more than happy to see how we can resolve any concerns.
★★★★★ 5/5
GoogleLorna and Jennifer were so helpful and made the experience as painless as possible keeping us up to date. I would definitely recommend this company
Elayne · 7 July 2022
Agent replied · 7 July 2023
Thank you Elayne, we very much appreciate the kind review and will ensure your feedback is relayed to both Lorna and Jen.
★★★★★ 5/5
GoogleFirst class service. We dealt with Jennifer who was extremely helpful and efficient - I can't praise her enough.
Pam · 28 August 2022
Agent replied · 27 August 2024
Thank you for the amazing review and we'll pass on your kind words to Jennifer.
★★★★★ 5/5
GoogleFirst class service. We dealt with Jennifer who was extremely helpful and efficient - I can't praise her enough.
Pam · 11 August 2022
Agent replied · 7 July 2023
Thank you for the amazing review and we'll pass on your kind words to Jennifer.
★★★★★ 5/5
GoogleGreat experience from start to finish. Communication was great especially with Jen who was professional, supportive
& friendly throughout every step of the process. Would definitely recommend.
Naomi · 5 August 2024
Agent replied · 27 August 2024
Thank for the amazing review Naomi, glad we were able to help.
★★★★★ 5/5
GoogleVery friendly agent and quick and direct with their responses. Very many thanks for helping throughout the process
Eduards · 3 November 2024
Agent replied · 23 October 2024
Hi Eduards, thank you so much for taking the time to leave us this review. We're so pleased you were happy with the service we provided and we wish you all the best.
★★★★★ 5/5
GoogleWonderful realtor’s rent from. They couldn’t do more to help and make my experience as smooth as possible. Would highly recommend them.
Kelly · 3 December 2023
Agent replied · 2 January 2024
Thank you very much Kelly for the kind words and five star rating, very much appreciated.
★★★★★ 5/5
GoogleBrilliant service from the whole team involved in the sale of our property. Thank you.
Michael · 29 March 2024
Agent replied · 28 April 2024
Thank you Michael for taking the time to provide your very kind feedback, delighted we were able to help you sell your home.
★★★★★ 1/5
GoogleAvoid using this agent! Rental team (based in Newcastle) are not to be trusted with aggressive, rude communication styles that require improvement. Selling team in Barnard Castle do not acknowledge offers made on property or return phonecalls.NegativeResponsiveness, Quality, Professionalism, Value
Zoe · 28 August 2021
Agent replied · 28 April 2024
We are sorry that you feel that we have not lived up to the high standards we set for customer service during your tenancy, your feedback has been passed onto the Head of Agency.
With regard to offers on properties we are regulated by the Royal Institute of Chartered Surveyors and by law we are required to, and do, submit all offers to our clients both verbally and then in writing before acting upon their instructions and confirming the outcome to the prospective purchaser.
If you would like to discuss these issues in more detail we would be happy to talk to you on 0333 920 2220.
★★★★★ 5/5
GooglePrompt polite responses with all calls and emails answering my specific queries directly. Excellent follow-up to my viewing experience. Friendly service with local knowledge.
Margaret · 7 June 2023
Agent replied · 7 July 2023
Thank you Margaret for the kind review, much appreciated.
★★★★★ 1/5
GoogleAvoid using this agent! Rental team (based in Newcastle) are not to be trusted with aggressive, rude communication styles that require improvement. Selling team in Barnard Castle do not acknowledge offers made on property or return phonecalls.
Zoe · 7 July 2021
Agent replied · 7 July 2023
We are sorry that you feel that we have not lived up to the high standards we set for customer service during your tenancy, your feedback has been passed onto the Head of Agency.
With regard to offers on properties we are regulated by the Royal Institute of Chartered Surveyors and by law we are required to, and do, submit all offers to our clients both verbally and then in writing before acting upon their instructions and confirming the outcome to the prospective purchaser.
If you would like to discuss these issues in more detail we would be happy to talk to you on 0333 920 2220.
★★★★★ 1/5
Google"Need to survey your home to look at boilers and log burner, asked to buy your landlord. We don't have either, still have to look. "
Two weeks later rent increase.
I would prefer honesty in any business relationship.
Paul · 8 July 2019
Agent replied · 7 July 2023
We are sorry that you feel that our service did not meet your expectations in this instance, all inspections and rent reviews are carried in accordance with appropriate regulations and guidelines and with full authorisation of our clients - if you would like to discuss this matter please contact our team at the Alnwick office.
★★★★★ 1/5
GoogleStill waiting for a call back after I had phoned them three times . Very poor customer service.
Ian · 10 September 2022
Agent replied · 7 July 2023
Hi Ian, really sorry to hear that if you contact me on 07850 207728 I'll certainly see if I can help, David
★★★★★ 5/5
GoogleGreat service and very helpful.
Eve · 7 June 2023
Agent replied · 7 July 2023
Thank you for the kind review Eve, very much appreciated - glad we were able to help.
★★★★★ 5/5
GoogleCan not fault the service it was fantastic. .all staff in the Alnwick branch very professional, and knowledgeable, rental went without a hitch ,very happy. Well done..
Les · 8 July 2019
Agent replied · 7 July 2023
Hi Les, thank you for your kind comments - will ensure they are passed onto the team.
★★★★★ 4/5
GoogleQuick and efficient.
Joanna · 8 May 2023
Agent replied · 7 July 2023
Thank you for your review.
★★★★★ 5/5
GoogleStaff friendly and helpful.
Trevor · 10 October 2022
Agent replied · 7 July 2023
Thank you for the review and kind words Trevor, much appreciated and will be conveyed to the team.
★★★★★ 5/5
GoogleFriendly, helpful staff who did anything they could to help make my relocation easier!
Kay · 8 July 2019
Agent replied · 7 July 2023
Thanks Kay, glad we could help.
★★★★★ 5/5
GoogleGreat company to work with - experts within their different fields and extremely helpful
Angus · 8 July 2018
★★★★★ 4/5
GoogleRating only, no written review.
Emilie · 4 September 2024
Agent replied · 23 October 2024
Thanks for the review Emilie, it means a lot!
★★★★★ 5/5
GoogleRating only, no written review.
Dolores · 29 March 2024
Agent replied · 28 April 2024
Thank you for the review Delores, much appreciated.
★★★★★ 5/5
GoogleRating only, no written review.
Nick · 28 February 2024
Agent replied · 28 April 2024
Thank you Nick, much appreciated.
★★★★★ 5/5
GoogleRating only, no written review.
Jincy · 29 January 2024
Agent replied · 28 April 2024
Nice way to start the New Year, thanks for taking the time to provide your feedback.
★★★★★ 5/5
GoogleRating only, no written review.
Emma · 30 August 2023
Agent replied · 29 October 2023
Hi Emma, thanks so much for taking the time to submit a review, very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.