Homelet The Letting Centre Ltd Alfreton reviews

★★★★★ 2/5

Google

Had Homelett to manage my rental property and after nearly 10 years my advice for anyone choosing Homelett would be this :- Make sure the tenants are actually someone you want in your rental ie non smoking , no pets etc . Go and inspect your property yourself at least once every 6 months just to make sure the inspection details are accurate. If there is any maintenance work need doing I would get an independent person to look at it rather than someone Homelett sends . Inspect your garden regularly and make sure Homelett take several pictures and not just one that shows the best angle. Homelett office could also benefit from regular customer service training. Just to clarify the landlord (myself) was not aware that Homelett had rented my property to someone that smokes and that had a small dog until informed by my former neighbour. But allowed them to stay as they had already moved in . The majority of maintenance to the house was carried out by Homelett and not directly by myself. The property is a terraced and not a semi detached. There was unlimited access to the property and the garden for the inspection photos.

Virginia · 14 January 2026

★★★★★ 5/5

Google

Collecting rents is one part of the story, managing difficult tenants is a far more complicated issue. Mr Ghai and his team have been invaluable in dealing with a number of complex problems (non-payment of rents, hoarding etc) and have really put themselves out in order to achieve satisfactory solutions. Well done, and thank you.

David · 30 September 2025

★★★★★ 5/5

Google

As a longstanding Landlord client of Homelet, I simply can not recommend this company enough! Mr Ghai and his team are consummately professional in every respect. They have let my properties successfully in very short time periods to ideal tenants, and their marketing is always absolutely first class. Communication is always excellent. With the Homelet team, I have complete peace of mind that my properties are expertly managed. Emily and her colleagues deal with any queries/issues swiftly, courteously and efficiently, and she is always charming and a pleasure to deal with. Mr Ghai himself operates to exceptionally high standards, and has always dealt personally with my rental properties, instilling me with total confidence. His communication, professionalism,marketing strategies, and awareness of client's requirements is outstanding. I greatly value his expert personal input, and his years of experience in the business, and he has always dealt with any issues arising with tact and professionalism.He has done a lot of negotiating on my behalf which I much appreciate. Homelet recently advertised and let one of my properties almost instantly. Emily liaised with me throughout, and their expert marketing ensured that the house was given maximum exposure generating a lot of interest, and it was let immediately following a full day of viewings. Mr Ghai then took the trouble to notify me the same evening. If you are a landlord seeking a rental agency to expertly manage your properties, I have no hesitation in recommending Homelet to you. I could not be more impressed! Thank you to Mr Ghai, Emily and the Team!

L · 12 May 2024

★★★★★ 5/5

Google

As a longstanding Landlord client of Homelet, I simply can not recommend this company enough! Mr Ghai and his team are consummately professional in every respect. They have let my properties successfully in very short time periods to ideal tenants, and their marketing is always absolutely first class. Communication is always excellent. With the Homelet team, I have complete peace of mind that my properties are expertly managed. Emily and her colleagues deal with any queries/issues swiftly, courteously and efficiently, and she is always charming and a pleasure to deal with. Mr Ghai himself operates to exceptionally high standards, and has always dealt personally with my rental properties, instilling me with total confidence. His communication, professionalism,marketing strategies, and awareness of client's requirements is outstanding. I greatly value his expert personal input, and his years of experience in the business, and he has always dealt with any issues arising with tact and professionalism.He has done a lot of negotiating on my behalf which I much appreciate. Homelet recently advertised and let one of my properties almost instantly. Emily liaised with me throughout, and their expert marketing ensured that the house was given maximum exposure generating a lot of interest, and it was let immediately following a full day of viewings. Mr Ghai then took the trouble to notify me the same evening. If you are a landlord seeking a rental agency to expertly manage your properties, I have no hesitation in recommending Homelet to you. I could not be more impressed! Thank you to Mr Ghai, Emily and the Team!

L · 21 April 2024

★★★★★ 5/5

Google

I highly recommend Guy and his team at Homelets for their exceptional service as a letting agent. Their professionalism, attention to detail, and prompt communication have made the entire process of managing my property effortless. From finding reliable tenants to handling maintenance requests efficiently, they have consistently exceeded my expectations. I truly appreciate their dedication and commitment to ensuring a smooth and hassle-free experience for both landlords and tenants. I confidently entrust my property management to them and look forward to continuing our successful partnership in the future.

Sarah · 29 March 2024

★★★★★ 5/5

Google

We’ve just moved into our new home and couldn’t be happier with the experience. Everything was well organized, the process was smooth, and the welcome pack was a really thoughtful touch that made us feel settled right away. A great start in our new place, thank you for such a positive experience!

David · 14 March 2026

★★★★★ 5/5

Google

Homelet was recommended to me by a friend of mine who uses them for her properties. Thank you Hayley for doing that! The standard of service is second to none. There’s no calling an office and hoping your message gets through ‘ sometime soon’. OH NO! You only have to ask and Mr Ghai personally responds in short time. Usually he has seen any potential issue and has dealt with it even before you have ! Have no doubt that Homelet is a company that is totally capable to let your property and give you peace of mind from the onset. Trust me- trust in them!

Rhiannon · 29 March 2023

★★★★★ 5/5

Google

Mr Guy has been super helpful. This is my second time renting a property, first time using homelet. He has been honest,upfront and very helpful and responds quickly. Thank you for all of your help Mr Guy 😃 …

Kate · 22 September 2024

★★★★★ 1/5

Google

Been a private tenant with Homelet as the estate agents and have never been impressed by their service, we have had repairs reported for 2 years and every time I request updates they ask for me to resend the repairs and then don’t contact myself or my partner back so we are stuck in an endless loop of poor management. The landlord is also shocking but for an estate agent they clearly do not care as long as they are getting paid. The one time we were contacted by them was when the rent was put up by another £100 a month in which we tried fighting to get the repairs to which they replied “so you want to leave?” They did not listen to a word we were saying and still to this day ignore us and the state of the house and repairs. We have 2 children living in our home, one being a 3 month old baby but they still carry on with ignorance and state we will let the landlord know, like these people are suppose to help and fight for tenants and safe living conditions but honestly I have never been so disgusted in an agency. If things change I will renew my review but this is highly doubtful!

Kassie · 15 December 2024

★★★★★ 5/5

Google

I decided to use Homlet mainly because of how nice people working there are but also because they have competitive rates I let me home via Homlet and it really feels like they have my best interest at heart when picking up tenants and you really get a personal touch so would highly recommend.

Mariola · 30 September 2025

★★★★★ 5/5

Google

I’ve used Homelet for the past 5 years to manage my 2 rental properties. Always very helpful and attentive, nothing is too much trouble for them. When work is required on them they just take care of everything, they’ve made it very easy to be a landlord. Thanks Mr Ghai 🙏 …

Adam · 30 September 2025

★★★★★ 1/5

Google

Hello Homelets The Letting Agency, I am posting this on the review page as you have blacklisted my email address. Thank you for your statement which I received this afternoon. You deducted Please could you explain the deductions you made especially as it concerns section 17 breach you mentioned? You deducted money without explanation and authority and blocked me! How unprofessional!! I have the email exchanges where you clearly agreed that there was nothing further required from me to leave your agency. Please note that whilst I await your response, I will be seeking legal advice and making a complaint to your ombudsman. Best regards, Voke Aniaku (RN, LLB Hons.) Landlord: 59 High street, Heanor

Voke · 22 September 2024

★★★★★ 5/5

Google

Homelet took over my property portfolio when things were starting to get way over my head, it was the first time I had handed the reigns over to someone else, so I was a bit nervous. Unfortunately, two months into Homelet taking over the portfolio I had a major problem with a tenant refusing to pay rent and causing huge problems, Mr Ghai and his teams dealt with the problem professionally and took away what would have been a hugely stressful situation. Looking back, I was quite foolish to manage my portfolio as long as I did and if I had engaged Homelet much earlier my profits and returns on my investment would have been much greater. Daniel Nelson FMAAT

Daniel · 22 September 2024

★★★★★ 5/5

Google

Great service from Homelet From start to finish. They have let my buy 2 let’s, process with so smooth Mr Guy and his team took the whole stress of dealing with all bills to even checking in my tenants with a welcome Hamper - Great touch

Liman · 21 November 2023

★★★★★ 1/5

Google

Worst company ever dreadful words can't describe how bad company is took years break free finally done it if try leave thats when trouble starts they charge months rent per managed property to leave from mist payments even when Tennant paid …

Dave · 14 November 2025

★★★★★ 5/5

Google

Homelet helped me from Start to finish with my home application all of the staff, Caitlyn, Emily and especially Tia made the process stress free and easy, also they was very polite and friendly while still being professional! Thanks guys :)

Haydn · 2 May 2025

★★★★★ 5/5

Google

Made a call today to enquire about a flat rental for my brother. I was amazed how professional and friendly the service was. Within minutes i had properties offered to view, straight to the point on any questions i asked. I actually did comment over the phone, how impressed i was, to discover i was talking to the company owner. First class service . Thank you

Julie · 15 December 2024

★★★★★ 5/5

Google

Positive Review for Homelet Ltd, Alfreton, Derbyshire From the moment I was introduced to Mr. Guy at Homelet Ltd by a mutual friend, who insisted that I couldn't possibly rent a property without consulting him, my experience has been nothing short of exceptional. Five years and five properties later, I am thoroughly impressed with the level of service I've received. Homelet has consistently managed all aspects of my properties with utmost professionalism, handling everything from tenant issues to legal compliance and payments, making the landlord experience stress-free for me. Their fees are surprisingly affordable, arguably the cheapest in the industry, yet their service quality remains top-notch. Despite managing thousands of properties and having a long-standing reputation of 20 years in the business, Homelet makes me feel valued as a "small" client, providing personalised and attentive service at every turn. I wholeheartedly recommend Homelet Ltd to anyone looking for reliable and efficient property management. They truly take the hassle out of property rentals and are a pleasure to work with.

Andrew · 21 April 2024

★★★★★ 1/5

Google

Worst agency in the country. I am saying not only through my own experience but also many of my friend's experiences as well. This agency is the most unprofessional and is set up only to do fraud and to loot money out of people. They will do all the sweet talks at the start and when the time comes to leave the property they will not give you deposit and instead will charge you for the damages that were there in the property even before you rented it. That's how they run the business and keep the money flowing in the business because they only take money and won't return them. If you need any repair work as simple as you need a plumber, they won't arrange for one and will talk in the most unprofessional way you ever heard in your life. The only reason why I am writing such a long comment is because I don't want any other family to go through what me and my wife went through. As simple as that.

Shridhar · 29 January 2024

★★★★★ 5/5

Google

Just moved into our new apartment in Alferton great service by the team

Nicu · 11 April 2026

★★★★★ 5/5

Google

Fantastic service! Always respond to queries and requests promptly and proactively handle tenancy changes.

Andy · 31 March 2026

★★★★★ 5/5

Google

Great job by the Homelet Alfreton team! The whole process was quick, efficient, and completely hassle-free. From marketing the property to securing a tenant, everything was handled professionally and with excellent communication throughout. Really pleased with the smooth turnaround and the level of service provided. Highly recommended.

Zak · 14 March 2026

★★★★★ 1/5

Google

I ABSOLUTELY DO NOT RECOMMEND THIS COMPANY!!! I was sent to view an apartment that is occupied by a tenant???!! The tenant does not know when he will leave the apartment!!!!!! However, I have not received any response to my three other inquiries. This company wants to decide when and where I will move in????!!!!!!!!!!!!!!!!!!!!. It says that I will have the apartment in 7 days and they are not able to provide an answer within 14 days. WHAT DID THEY RECEIVE THESE AWARDS FOR??????!!!!! Probably only for disregarding the customer.

Robert · 8 April 2025

★★★★★ 2/5

Google

As a managing agent they are competent but we are leaving them after 10 years. Unsurprisingly they want 2 months notice. However, they also want to charge a full months rent which they are demanding up front. Not commission for one month but current rent in its entirety. I have rung around other managing agents. No-one charges this much. New landlords would be stunned to be charged this I'm sure.

Stephen · 28 February 2024