Trusted Agent profile · Aldershot
★★★★★
1,758 reviews across 2 platforms
175 Victoria Road, Aldershot, GU11 1JU
Prospect Estate Agency's office in Aldershot, at 175 Victoria Road, is rated 4.7 out of 5 across 1,758 reviews on two platforms, including 184 Google reviews rated 4.8.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
GoogleGood agents. I've been with them with for over 5 years & they've always been helpful & friendly. Quick response to any maintenance issues. All round good bunch of ladies (I've never spoken to any men, so it seems the girls are running the place well 😅). I'd highly recommend this estate agent ⭐. …
5/5
GoogleNatasha was very helpful, positive and friendly, overall a great experience
1/5
TrustpilotDisgusting state of rental property
When I visited the flat to look around, I was wearing a mask which meant I didn’t realise how dusty it was until I’d moved in. The surfaces were sticky, soft furnishings smelt musty and were covered in dust. The fridge had mould growing in it (not obvious until it was turned on and the smell gave it away) and the inside of the shower unit had mould all over it. Black mould came out of the shower head when turned to one of the other settings. The washing machine also had mould growing in it and I can’t get the mouldy smell out of it. When I complained about it, I was told that it has been ‘domestically cleaned’ and I just needed to leave it in the same state when I moved out (not sure how I’m expected to grow the mould back?!)Numerous things were broken: 2 of the taps on the bathroom had water pouring out of them (they weren’t when I visited the property). The balcony door didn’t open, the shower leaked and one of the cisterns was leaking into the toilet. The hob smoked when I turned it on and the switch for one of the extractor fans was missing.I moved in on a Saturday and tried to contact the Prospect maintenance department immediately to report the issues but no-one picked up. Again on the Monday, I couldn’t get through to anyone until I went into the offices and was given contact details of someone who, yep you guessed it, didn’t pick up. It wasn’t until the Wednesday that someone finally contacted me. When I complained, I was told that I would get a call from someone to discuss who rescheduled it over the course of 3 days and eventually stopped bothering.I’d never rent from Prospect again and am automatically discounting the idea of buying a flat that is marketed by them. AVOID.
5/5
TrustpilotWe used prospect estate agency in…buying a house
We used prospect estate agency in Maidenhead to buy a property that we really loved. It was a pain for us to get hold of the seller, however the agents at their Maidenhead branch were very helpful and thorough in getting hold of the seller throughout the buying process until exchange of contracts. I would want to thank specially Ryan, Jordan and Betsy for all their help, support and professionalism in helping us complete the process and going above and beyond. We would definitely recommend them to our friends and family. Thank you again to all of you!
4/5
TrustpilotAgents have a lot of catching up to do.
The agents do not have a good record with their customers, normally, as the feeling is they charge a lot of money but do not do very much.This has been borne out from their experiences over the years with themThere is thus a built-in resistance towards them, the agents, from the start.But I am pleased to tell you that the normal service levels are not ones doled out by Sasha AllenShe has been both courteous and useful in her replies to queriesSo, well done and thank you for the extra service levels experienced
5/5
TrustpilotAimee smith the co-ordinator was a star…
Aimee smith the co-ordinator was a star , she was really helpful as a go between. Cameron was on the ball from start to finish and was impressed with the all around service.
5/5
GoogleI have had a really great experience with Prospect Aldershot. Grat job from Dexter The property Dexter show us was an excellent its fit to our requirements.From viewings, to communication, negotiations - all were professionally done even the other way we could not complete the purchase for personal reason. im really very happy how he did his job highly recommended
5/5
Trustpilotexcellent service from Sasha Byrne
I need to renew the tenancy agreement as the completion of my new home was delayed. The period is only a couple of months. When I asked for help from Prospect, Sasha helped contact the landlord immediately and gave me constructive suggestion on adding a break clause so as to make it more flexible. When I raised up questions or requests, her reply is always prompt and reliable. She is very professional. Thank you.
5/5
TrustpilotMet with Natasha who was extremely…
Met with Natasha who was extremely helpful. Natasha took the time to answer my questions and queries and was very knowledgable. Natasha demonstrated understanding of my situation and additional time for information on a particular property.and went out of her way to provide me with extra resources and various options i could consider when deciding. Excellent customer service
5/5
TrustpilotAgnese is always very professional
Agnese is always very professional, prompt and polite. I have had 2 issues during my tenancy and they have both been dealt with very quickly and in full. I would recommend the agency.
5/5
TrustpilotGreat service
Great service, extremely good communication throughout the sale & purchase of new house. Friendly, respectful and courteous team at the Bracknell Branch, and their sales director Roberto. Thank you all 😂
Thank you for your 5* review, Elizabeth.
1/5
TrustpilotMost shocking company I've ever engaged with
I genuinely couldn't stress enough to stay away from this business. They ignored the landlady for 6 weeks over a very simple request under her fully managed lettings contract. The only way we eventually managed to get them to contact us was by 3 visits to their offices with complaints letters (during the lockdowns!). They then went through another series of failures with the day to day management responsibilities being inadequately fulfilled and their own policies ignored. Given the dissatisfaction, the landlady provided 3 months notice to terminate her contract and they keep offering discounts for future services suggesting she cannot terminate her contract unless the tenant is served notice to leave. Following this shock that a company would allow someone to be put out of their home in order to end a contract that has clearly been broken, the issue was escalated to head of lettings in Reading. After another 3 weeks of zero response despite multiple attempts to contact, the bullying tactics from Prospect continued. Saying that they could not terminate the contract unless the tenant was served notice, and more recently, out of the blue they said they would allow termination if a very significant fee was paid. There isn't anything in the contract to suggest a fee must be paid to terminate the contract and the loss of trust and faith in Prospect to manage a property has gone way beyond any stage of repair. As a result, the stress, worry and ill health as a result continues and this issue is being raised with the local MP to notify them of the types of organisations they have in their constituency. STAY AWAY FROM THESE BULLIES AND MONEY GRABBERS AT ALL COSTS.
5/5
TrustpilotTenancy Renewal…
Just a note to mention that the Renewal of the tenancy agreement was very smooth. Shasha kept me informed at all stages, informed me of the fees and completed the renewal to my satisfaction.
5/5
TrustpilotAn absolute delight to deal with!
For almost 2 years i have had the pleasure of dealing with Prospect and I couldn't be happier. Always consistent and exceed my expectations every time. I have had some shocking experiences with other Estate Agencies however would recommend Prospect to anyone. I also have the added pleasure of dealing with Agnese Rees who is an absolute superstar! She is polite, professional and always goes the extra mile! Thank you Prospect and Agnese for making every interaction with you a breeze!Storm
5/5
TrustpilotSasha is a breath of fresh air to deal…
Sasha is a breath of fresh air to deal with. I find her to be very enthusiastic, dynamic and competent. I also find that Sasha actions things promptly. Please keep up the good work!
5/5
TrustpilotGrace has been helping us find a…
Grace has been helping us find a property, even though we haven’t found the right one yet she is always keeping us up to date with new properties on the market!
5/5
TrustpilotGREAT TEAM AT PROSPECT WARFIELD
GREAT TEAM AT WARFIELD. Saw our house and Beth arranged a viewing which was lovely and answered a lot of our questions. Once our offer went in Virginia took over. She always kept us informed and chased everyone that she had to and more and very often let me know about things that others should have. Always upbeat and friendly. They made a very stressful experience less so. Thank you everyone
5/5
TrustpilotGreat service and customer focused team
I lived in a Prospects managed property for more than 2 years. The property management team are very friendly and approachable and picked up all my requests on priority. All the maintenance requests registered online and picked up on time ensured they all are fixed. I didn't feel anything different during the pandemic and they were always reachable on phone and email. I wanted to call out Carla Munro and Melissa Fisher who have been of great help throughout this tenancy.
5/5
TrustpilotThanks to my Property Managers
Prospect agency service for my property was excellent. My property managers, both Emily Sulma and Melissa Fisher were extremely cordial and were prompt in addressing any concerns or work orders. Thanks to both of them.
5/5
GoogleWent on a couple of viewings with Natasha, was extremely lovely, punctual and knowledgable, she was really helpful and put myself and my partner in touch with a mortgage adviser. This was very valuable as first time buyers with limited understanding of the what to do. She was incredibly professional, easy to talk to and patient with us! Would happily work with her again!
1/5
TrustpilotPoor service
I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.
Thank you for your review, Don. We pride ourselves on providing excellent customer service and clear, honest communication so are disappointed to hear you don't feel you experienced this. If you'd be willing to share additional information, I will look into everything so we can continue to learn and grow as a company. You can email customerservice@prospect.co.uk FAO Hanna. Thanks
1/5
TrustpilotPoor service
I have had a very poor experience with these people. Extremely poor communications from Prospect at all stages of property rental. Their behaviour and their overall performance has been very disappointing. Avoid.
Thank you for your review, Don. We pride ourselves on providing excellent customer service and clear, honest communication so are disappointed to hear you don't feel you experienced this. If you'd be willing to share additional information, I will look into everything so we can continue to learn and grow as a company. You can email customerservice@prospect.co.uk FAO Hanna. Thanks
5/5
TrustpilotVery impressed with Jordan Wells - Maidenhead
Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at home and he happily obliged! Very kind, helpful and for one printout they will always get my future business and will certainly share this great positive experience with family/friends/business associates. Well done Jordan and Prospect for being there for the community! (I have been with Lloyds Bank for over 30 years a few doors down from Prospect and they would not let me print one sheet) - Lloyds can learn a lot from Prospect! Jordan, you rock sir! Cheers, Gary
5/5
TrustpilotThank you Beth
Thank you Beth, for being so helpful and considerate during my experience. I received fantastic customer service from her and can’t recommend her highly enough!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aldershot.
