Trusted Agent profile · Alderley Edge
★★★★★
518 reviews across 2 platforms
London Road, Alderley Edge, SK9 7JT
Bridgfords Lettings's office in Alderley Edge, at London Road, is rated 2.5 out of 5 across 518 reviews on two platforms, including 74 Google reviews rated 4.7.
Every review we hold for the Alderley Edge office, from every platform, shown as written. First names only.
4/5
GoogleLouise was a great help, very quick to get back to me with any questions and made the process very easy.
Hi Nathan, thank you for sharing your experience with Louise at Bridgfords Alderley Edge. We're delighted to hear that she provided you with great assistance and made the process easy for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
1/5
GoogleShocking! Viewed a couple of apartments a few weeks ago, we said we were interested but the estate agent (Louise) didn’t have the answers we required and said that she would email them to us. A few days passed but this never happened. So I sent a follow up email about a week later only to receive a short blunt reply again stating that she didn’t know!? Several weeks have now passed and I’m still waiting and yes the apartments are both still available on their website! Appalling customer service!
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
GoogleWould highly recommend. Very efficient and friendly staff. Had a fantastic service from begging to end. I had the keys to my new home 6 weeks after my offer was accepted!
Thank you for the kind words and recommendation! We're thrilled to hear you had a fantastic experience with our team. We strive to provide efficient and friendly service from start to finish. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI honestly cannot thank Dan and the team enough for all their help in finding my perfect property. Dan understood my needs and went the extra mile to ensure these were met. His friendly professional manner made the whole experience a very positive one and I would highly recommend Dan and the team.
Thank you for your amazing 5* review, kind words and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
5/5
TrustpilotThankyou Alia Gould at Bridgfords call lane Leeds
Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.
1/5
TrustpilotDo not care
As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.
5/5
GoogleWe were looking for a place to move into ASAP due to new lockdown rules. Dan was amazing; from arranging a viewing for the same day, communicating with the landlord on our behalf and getting us in within a week! All in all, thanks so much Dan!PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMelody was very responsive to our needs. We had a short timeframe to put our property for sale and she worked with us efficiently and thoroughly to get it started. Ultimately, we decided to delay the sale and Melody was gracious and supportive of our decision.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
5/5
TrustpilotBridgfords Estate Agents Wakefield
This is my second year as a tenant using Bridgefords estate agents, Wakefield.I have dealt with Kate, Holly and Nikki and I have received the most kind courteous customer satisfaction each and every time.They have helped me in every situation I have had to deal with and gone above and beyond with all their help and kindness to make moving in and out of properties as stress free as possible.I would highly recommend Bridgfords Wakefield they are really do care about customer satisfaction and are extremely helpful and make everything so smooth and easy.
5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
5/5
GoogleI have bought and sold my last 2 properties using the services of Bridgfords Alderley Edge with great success. The team at Alderley are professional and attentive but with a sense of humour. Louise was the main contact for my last property …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBridgfords and Josie were absolutely fantastic to deal with. With it being my first time buying a house they were incredibly helpful and caring. They listened to my needs and also highlighted things I'd never thought I needed! It was a joy …
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
5/5
GoogleThe team at Bridgfords in Alderley Edge sold my home very quickly and acted in a professional manner at all times. I would strongly recommend them. Louise in particular maintained excellent communications and dealt with ongoing issues well. I am pleased I chose Bridgfords over others agents in the village and would use them again.
Thank you for taking the time to leave us this great 5* review and recommendation Alex. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve recently used Bridgfords to help me with finding my dream home. Josie was so incredibly helpful and professional and made the whole process so easy and stress free. What an asset to the team. Thank you once again Josie!PositiveProfessionalism
Thank you for your great comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSo happy I decided to use Bridgefords!!! Mel & the team are fantastic!! & communication with each member of the team was outstanding, always quick to response to any of your questions. Everything was made easy for me. Highly recommend Bridgefords
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords Lettings's Alderley Edge office has 518 reviews across two platforms: 74 on Google, 444 on Trustpilot (across the whole business).
Bridgfords Lettings Alderley Edge is rated 2.5 out of 5 across all 518 reviews, and 4.7 out of 5 on Google from 74 reviews.
Bridgfords Lettings Alderley Edge, London Road, Alderley Edge, SK9 7JT.
