UK Sotheby's International Realty reviews in Westminster and Kensington and Chelsea

★★★★★ 1/5

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Disappointed with Sotheby’s handling of…

Disappointed with Sotheby’s handling of my complaint in 2026 This review concerns my experience of communicating with Sotheby’s in 2026 about a longstanding complaint. On 14 August 2026, I emailed the company again in an attempt to move the matter forward. As of 14 September 2026, I have not received an email reply to that message. My experience of seeking a resolution this year, including through Sotheby’s legal department, has been deeply disappointing. There has been correspondence, and I acknowledge that Sotheby’s has provided explanations. However, those exchanges have not addressed my concerns to my satisfaction. At times, I have felt that my frustration was being acknowledged rather than the substance of my questions being answered. To me, the process has felt like hitting a wall: polite language, but no satisfactory way forward. The background explains why these recent communications matter to me. In 2009, my husband and I purchased an artwork through Sotheby’s, presented under the name of Alex Katz. We relied on its catalogue description and specialist expertise. Years later, Sotheby’s accepted the same work for another auction. On 11 February 2020, the evening before the scheduled sale, it emailed me explaining that the work was being withdrawn. Sotheby’s said the artist’s studio did not recognise it as a work by the artist and had requested its withdrawal, meaning Sotheby’s could not offer it under its guarantee on that basis. Sotheby’s also explained that relevant catalogue information and its relationship with the studio post-dated our purchase. I understand that new information can emerge. Nevertheless, I had purchased the work through Sotheby’s, and Sotheby’s subsequently told me it could not offer it for resale under the same artist’s name. Are we serious??? why is this happening to me? that a work that today would worth around 200k. I am in total shock. That is why I have continued seeking clarification about the checks undertaken, the information supporting that position and a satisfactory resolution. . I am describing my experience of seeking assistance when questions arose about a work purchased through the same auction house. I was looking for answers and a constructive way forward, not simply acknowledgement that the situation was frustrating. My recent experience has left me disappointed with the communication and follow-through. On 14 August 2026, I emailed the company again in an attempt to move the matter forward. As of 14 September 2026, I have not received an email reply to that message. My experience of seeking a resolution this year, including through Sotheby’s legal department, has been deeply disappointing. There has been correspondence, and I acknowledge that Sotheby’s has provided explanations. However, those exchanges have not addressed my concerns to my satisfaction. At times, I have felt that my frustration was being acknowledged rather than the substance of my questions being answered. To me, the process has felt like hitting a wall: polite language, but no satisfactory way forward.It sounds like were instructed to take me for exhaustion. The background explains why these recent communications matter to me. In 2009, my husband and I purchased an artwork through Sotheby’s, presented under the name of Alex Katz. We relied on its catalogue description and specialist expertise. Years later, Sotheby’s accepted the same work for another auction. On 11 February 2020, the evening before the scheduled sale, it emailed me explaining that the work was being withdrawn. Sotheby’s said the artist’s studio did not recognise it as a work by the artist and had requested its withdrawal, meaning Sotheby’s could not offer it under its guarantee on that basis. Sotheby’s also explained that relevant catalogue information and its relationship with the studio post-dated our purchase. I understand that new information can emerge. Nevertheless, I had purchased the work through Sotheby’s, and Sotheby’s subsequently told me it could not offer it for resale under the same artist’s name. That is why I have continued seeking clarification about the checks undertaken, the information supporting that position and a satisfactory resolution. I am not asking for guaranteed investment returns or complaining about falling art prices. I am describing my experience of seeking assistance when questions arose about a work purchased through the same auction house. I was looking for answers and a constructive way forward, not simply acknowledgement that the situation was frustrating. My recent experience has left me disappointed with the communication and follow-through.

Claudia · 14 September 2026 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

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Stylish and Comfortable Wedge Sandals

The wedge sandals look Stylish and comfortable for daily wear. The design feels lightweight, and the Product images helped me understand the fit before ordering.

Parker · 27 July 2026 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

Google

We have been working with Pritesh for a few months now and he has made managing our rental property incredibly easy. He takes care of everything efficiently and communicates very well. We always feel things are under control, he’s truly a dependable professional.

Mariola · 24 July 2025 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Superb performance and smooth execution of our deal, done by Becky Fatemi and her team!

Ivo · 10 June 2025 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Becky and the Sotherby's team recently helped me to sell my apartment for a good price in a very difficult market. The quality of service was excellent, and I would particularly highlight the high quality communications. There were also times when the solicitors were going head to head that Becky played an invaluable role in guiding all parties to a workable solution. I am normally sceptical of the fee structure that all estate agents use (% of sales value) which seems to penalise those with high quality, well presented and expensive properties. That said, I would say that Becky truly deserved her fee. There are less expensive estate agents than Sotherby's but my overarching view is that I experienced value for money. I would highly recommend.

Denise · 4 June 2025 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Working with Pritesh: Pritesh was our agent for the place we rented. He was always friendly and responsive. Very easy to work with. Easy to contact. He explains things well.

Mark · 28 March 2025 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Incredible experience, thank you to Becky & James who managed to sell our property with such attentiveness and dedication. Their advice and input went above and beyond what I would usually expect. Their knowledge of the market and the sales process was 5*. The result was that they were able to list and close in 3 months at a time when previous agents had failed to get the job done. The property sold at the price we wanted, so we couldn’t be happier.

Daniel · 23 December 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Nice

Joseph · 12 December 2024 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

Google

I had an exceptional experience buying through Shana. She was incredibly responsive, supportive, knowledgeable, empathetic and attentive to my needs, throughout the entire process. It was my first time purchasing a property in the UK and Shana went above and beyond, guiding me through every step of the process, which made what could have been a stressful situation feel smooth and manageable. I could not recommend Shana enough, her professionalism and dedication as an agent was exactly what I needed as a buyer.

Song · 24 October 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

We’ve been very satisfied with the service provided Pritesh over the past year. Every time we’ve had an issue, he has been quick to respond and always ensures that things are taken care of as soon as possible. His professionalism, efficiency, and dedication are much appreciated. Highly recommend!

Joséphine · 24 October 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

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Highly Recommended

Working with Sotheby’s International Realty and Pritesh was a fantastic experience. Pritesh was attentive, knowledgeable, and guided me through every step with ease. He took the time to understand my needs and made the entire process smooth and stress-free. Highly recommend!

Mj · 23 September 2024 · UK Sotheby's International Realty Kensington and Chelsea

★★★★★ 5/5

Google

Olivia McSweeney is very attentive & professional thru out. She bespoke our specification meticulously and selected the properties which matched our requirements to enable us to make a speedy decision. We particularly appreciated her taking care of the entire process from A to Z including negotiations, reaching out to the landlord and smoothing our path until the finish line. We have no hesitation in recommending Olivia to friends and family.

Selina · 26 July 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

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I have been a client of Sotheby's…

I have been a client of Sotheby's International Realty for a number of years now and feel compelled to write a brief review to highlight the fact that my experience of working with them has been a pleasure over this period. The level of professionalism and efficiency they have shown collectively as a team has been second to none in particular that shown by Andy Berthier (Head or Property Management) and James Somers (Lettings Director).

J · 14 June 2024 · UK Sotheby's International Realty Kensington and Chelsea

★★★★★ 5/5

Google

As tenants we got to know Pritesh when he joined Rokstone in 2023. Pritesh is a very educated, professional and reliable person. He is quick to respond to any request and ready to find solutions for any problem at the Property. His way of working is very efficient and straightforward. We very much appreciate Pritesh’s efforts and are happy to have him as our contact at Sotheby’s.

Cri · 27 May 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Rating only, no written review.

Elisabeth · 27 May 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Dean Elgafar at St John’s Wood UK Sotheby‘s found us a tenant almost immediately we put the house onto the rental market. The care and attention that he gave us went over and above what we were expecting. Unfortunately we had issues at the end of the tenancy, which was very unexpected given the high calibre role of the client. Dean‘s personal engagement, often outside of office hours, brought the matter to an amicable resolution. A very personable, self effacing and friendly agent, I would have every confidence in recommending Sotheby‘s St John’s Wood and Dean Elgafar in particular in the future.

Mark · 16 May 2024 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

Google

We’ve been working very closely with Pritesh for quite some time already and it has always been an absolute pleasure to work with him. His work ethic is commendable, always remained professional and on many occasions used his exceptional problem solving skills to deal with challenging situations. Pritesh is someone who can be fully relied on and his excellent communication skills have often been key to resolving matters swiftly and efficiently. He has helped us deal with major issues in several properties and has sorted out promptly various matters that keep arising constantly. I would highly recommend Pritesh to our clients and partners!

Julia · 16 April 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Always a pleasure working with the team at Sotheby's in this office. They know the micro area very well and very professional.

Khaled · 11 April 2024 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

Google

Already cleaning up! These guys are special. Totally on it and focused and easy to deal with. Zach, Lee, Dean, Rebecca all know their stuff and put the client on both sides first. Recommend thoroughly

Daniel · 11 April 2024 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

Google

Whilst navigating London’s property market, I had the fortuitous pleasure to engage the services of Lee. His assistance was nothing short of exemplary, characterised by a profound professionalism and an extensive reservoir of knowledge. Lee’s acumen and meticulous approach render him an indispensable ally in navigating the complexities of the market. I’d highly recommend him.

Mark · 11 April 2024 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

Google

Zach is a highly responsive and professional agent and a pleasure to work with.

Amy · 11 April 2024 · UK Sotheby's International Realty Westminster (62 St John's Wood High St)

★★★★★ 5/5

Google

Rating only, no written review.

Emma · 23 March 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 5/5

Google

Very aggressive and professional. Zach managed to sell the property within 10 days after putting in the market . Keep it up

Ronny · 23 March 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)

★★★★★ 4/5

Google

As tenants we have been working closely with Pritesh since he started his role with Rokstone in 2023. He is professional, efficient, and incredibly knowledgable when it comes to mapping the best resources to whatever challenge presents. He does a nice job of mediating between landlord and tenant to find solutions that work for all parties. We were not having a positive experience with the property management services at Rokstone prior to his arrival given the lack of general maintenance and attention to the property- he has been instrumental in resolving both short and long term issues at the house while maintaining his professionalism at every turn. We are very happy Pritesh has joined the team!

Cleary · 23 March 2024 · UK Sotheby's International Realty Westminster (5 Dorset St)