Thomas Property Group estate agents in Chester and Waverton

★★★★★ 1/5

Google

So when it came to moving out after 6 months I expected to receive my deposit almost immediately due to my experience with other estate agents, this was not the case, it took over a month. I have experience with others such as Passion for Property where I got the FULL refund just 1 week later. Just to move out I got charged a rediculous amount: - £102 to move out of the property ('Paperwork') - £125 for works to be done (2 light bulbs and batteries for a smoke alarm) - £48 for the incovenience to them of picking up the phone to call the contractor - £170 for the cleaning charges (TAKE NOTE: They first said it would cost £250 and I argued to provide the receipt and it was reduced to £170) Total: £445 Absolutely ridiculous and I urge you to stay away.

Lee · 19 June 2018 · Thomas Property Group Chester

★★★★★ 5/5

Google

Rating only, no written review.

Amii · 19 June 2017 · Thomas Property Group Chester

★★★★★ 5/5

Google

Excellent service for local landlords, and from speaking with my tenants, they have all had a really positive experience with the Thomas team as well. Efficient, responsive and a real understanding of the Chester market

James · 19 June 2017 · Thomas Property Group Chester

★★★★★ 5/5

Google

Having recently sold a property via Thomas Property Group and moved managed my lettings over to Paul, Kelly and the team at the City Office, I can highly recommend. Great personal service, highly professional and a pleasure to work with.

Rich · 19 June 2017 · Thomas Property Group Chester

★★★★★ 5/5

Google

Hi Everyone. I would like to point out on really profesional and friendly (at the same time) dealing from Thomas Property agency with me - Thank you. I was really satisfied with their job and i can highly recommend working with them to everyone who is planning to look for a property in Chester or elsewhere. I will definetely use their services in the future again.

Filip · 19 June 2017 · Thomas Property Group Chester

★★★★★ 5/5

Google

Couldn't fault the service received from everyone at Thomas property group in Chester, the rental process was extremely efficient and easy. Would highly recommend this company to anyone moving to Chester, as they didn't just help with my property, but also the social aspect of moving to a new city. Faultless.

SHAUN · 19 June 2017 · Thomas Property Group Chester

★★★★★ 1/5

Google

Should have read the reviews first! Was not aware of the hidden charges, for example the "move out fee" of £85. On top of that, they do not have an emergency line of contact, for example when your 1st floor toilet floods the living room in the middle of the night! But the biggest hassle was when the built in fridge broke down. Only part of it was working and it barely held our products cool. Had to throw lots of stuff away... it was not fixed until the date we moved out. (that was 4 months since we flagged the fridge problem) Each time we called the agency, they told it's either already ordered or they will ask the landlord what he wants to do.. Although, we knew that the landlord had given the green light to replace the fridge! When our tap in the kitchen broke - no one bothered to fix it, we told about the problem several times over a period of 3 months. Overall - very unpleasant experience.

Kristaps · 19 June 2017 · Thomas Property Group Chester

★★★★★ 5/5

Google

Having owned Investment property throughout the UK in my 30 years as a landlord, it is safe to say that Thomas Property Group is far better at letting and managing my Chester properties than any of my other agent around the UK. Their attention to detail, speed of finding new tenants, and general desire of all the staff to help is second to none. I cannot recommend them highly enough.

Frank · 19 June 2017 · Thomas Property Group Chester

★★★★★ 5/5

Google

Have had a really good experience with Thomas - anyone who thinks they have 'hidden' fees hasn't read their tenancy agreements properly! The fees were upfront and laid out clearly - the agents helped me understand everything, and were really patient showing me lots of variety and advising on best location for me. Will use them again and have recommended to friends.

K · 19 June 2017 · Thomas Property Group Chester

★★★★★ 1/5

Google

As the owner of several businesses - one being a property portfolio - I put customer service at the very top of my priority list. Unfortunately Thomas Property Group appear to place it at the bottom of their list. When their representative failed to appear for a viewing and I had the audacity to complain, a very supercilious elderly gentleman put the phone down on me. Unforgivable in any circumstances. I shall now be taking my property searches elsewhere and would suggest others do the same.

Mark · 19 June 2016 · Thomas Property Group Chester

★★★★★ 1/5

Google

A lot of problems with police and former tenants. The estate agency did little to resolve the issue despite it being a managed let. In the end we had to terminate our tenancy and lose money on the rental but it wasn't right having our children getting woken up in the very early hours by the police. I'd not recommend this agency at all. By the way, they threatened to sue me if I placed this review.

Mrs · 19 June 2016 · Thomas Property Group Chester

★★★★★ 1/5

Google

These guys are quite expensive for tenants. They charged me £75 to renew for 6 months and £95 to renew for 12 months and don't actually do anything. They also charge £85 for checking out of a property. Make sure you thoroughly read any agreements before signing them as it is all in there in the small print.

Jon · 20 June 2015 · Thomas Property Group Chester