5/5
GoogleI’ve used Thomas property on a number of occasions and have always been impressed by the level of professionalism from the staff, very responsive and knowledgeable. Great job!PositiveResponsiveness, Professionalism
Trusted Agent profile
Thomas Property Group estate agents in Chester and Waverton
★★★★★
144 reviews across 2 offices and 3 platforms
Thomas Property Group has two offices, in Chester and Waverton. Together they have 144 reviews on three platforms, rated 3.6 out of 5 overall.
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Our offices
Thomas Property Group's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 132 reviews on Google only. Show every review
Google5/5
GoogleI would like to say a big thank you to Thomas sales team. They successfully sold my house very quickly and where all extremely efficient and friendly. Kind regards Michelle.
5/5
GoogleMy experience with Thomas Letting Group has been faultless. Every question and query was answered thoroughly by very friendly and helpful staff. I would recommend them to anyone and wouldn't hesitate to let through them again. Thank you for a great tenancy and experience!
5/5
GoogleA faultless experience with Thomas Property from start to finish! Always there to answer the phone about any queries and dedicated to finding us the best place! They handled all of the ins and outs very professionally and made the move very simple. They even contacted us after to ensure we settled in perfectly and helped us to find extra parking for our visitors! Top experience all round! Thank you!
4/5
GoogleGreat offering for rental properties, very friendly and service oriented. Check-out of the previous tenants could have been done a bit more thoroughly (e.g.things left behind) but overall very happy with our Thomas Group experience thus far. Keep up the good work!
5/5
GoogleRented my house through them and had excellent service from start to finish. Have used other letting companies in the past but Thomas Property are by far the best. Thanks for making our move easy and stress-free.
5/5
GoogleRating only, no written review.
5/5
GoogleA friendly local agency.
5/5
GoogleThank you to all the waverton sales team. My house sold very quickly and your team where extremely friendly and efficient. I would also like to say thank you to your solicitors which you recommend they where also brilliant. Kind regards Michelle.
4/5
GoogleGreat service and polite communication.
5/5
GoogleGood communication, made the process very simple.
1/5
GoogleThis company is the worst I’ve ever come across they charge unbelievable money they never fix anything that’s broke stay away from them
5/5
GoogleFriendly, positive and passionate. Cannot rate them enough. Always willing to go the extra mile
5/5
GoogleEasygoing and professional service, also helped us find a very nice apartment
5/5
GoogleVery professional and friendly service. Would recommend to anyone looking to rent in the Chester area.
4/5
GoogleVery helpful and always willing to give advice at only a short phone call or email away. Would definitely considered letting through them again!
1/5
GoogleAfter viewing with them, I would never put my property on the market with them. They were late, untidy, knew nothing about the property and told me things that should have been private to the vendor.
1/5
GoogleReally very unprofessional and poor service
2/5
Google£390 reference check and £109 contract renewal.
5/5
GoogleGreat service, Really professional on what they do and how they treat customers. I definitely recommend their services.
1/5
GoogleCommunication is poor, leave you upto months before things can be repaired, and wait until you want your security deposit back, they charge you in any way possible so you don’t get it all back, they don’t take wear and tear into consideration, will never ever be using this company again
1/5
GoogleIn 2016 I rent a house with Thomas Property Group, the landlord was coming into my house without notice, break my brand new wardrobe..etc.I contact Thomas to have a conversation with the landlord and they refused , absolutely ignore me even if in the contract was saying the landlord cannot come to your house without you letting know, I wrote a negative feedback on Thomas and at the end of my contract I WAS CONTACTED BY ONE OF THE MANAGERS TO DELETE THE MESSAGE IF I WANT MY DEPOSIT BACK. You, people who want to rent with Thomas judge now.
1/5
GoogleA family friend made the mistake of working with this company. Under no circumstances should you deal with these people. IMHO they are sharks. Do yourself a favour and run a mile. If they present an argument to you demanding money against performance of contract go straight to Trading Standards or get a lawyer to advise you.
1/5
GoogleAd hoc approach to customer service. Please beware of the opaque sales contract this business uses, as the propriter will use it to extract unfair charges at every opportunity. Thankfully there are plenty of alternative sales and letting agents to choose from in the Chester region. Don’t believe the hype on their website the marketing data referencing their “Best in Class” performance is over 3 years old.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Thomas Property Group
Which Thomas Property Group office has the most reviews?
Chester has the most, with 138 reviews rated 3.6 out of 5, followed by Waverton with 13.
