Trusted Agent profile
★★★★★
144 reviews across 2 offices and 3 platforms
Thomas Property Group has two offices, in Chester and Waverton. Together they have 144 reviews on three platforms, rated 3.6 out of 5 overall.
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Thomas Property Group's two offices, most reviewed first. Each has its own page.
Showing 132 reviews on Google only. Show every review
5/5
GoogleCan’t fault our experience with Thomas Property Group from viewing the property through to completion of our rental they made sure everything went smoothly and quickly. A special thank you to Phoebe and Ashley who were incredibly helpful and made us feel as though nothing was to much trouble. They answered all of our questions and trust me there were plenty of them!! Would recommend to anyone looking for a reliable estate agent.
5/5
GoogleAbsolutely stunning letting agency with staff who are helpful every step of the way. No matter what questions me or my partner had about the moving process, the wonderful and helpful staff were more than happy to answer them, even if they might have seemed obvious or were just check up calls to see how far we are in the letting process. Thanks to this agency and its staff, we were able to feel confident in the move into the apartment we were going for and could call at any time within working hours and not feel like we were being talked down to or asking us questions we didn't know the answer to.
5/5
GoogleThanks to Thomas Property Group myself and my partner are about to move into our first ever home together! The entire journey has been made so smooth by themselves, every time I’ve had any worries about anything along the way and I’ve contacted them they’ve always either had an answer ready or already been one step ahead which was extremely relieving. They were very fast at replying to emails and when ringing the office it was always easy to get hold of somebody. Would definitely go with Thomas Property Group again in the future, overall been the best experience I could’ve asked for. Thank you!
5/5
GoogleI found the letting agents nothing but helpful and supportive. Whatever I wanted to know about my intended property they found out for me promptly. Viewing was arranged only a few days after enquiry and communication with the landlord facilitated very well. I was always kept informed on where I was up to when my referencing was being done. Ashley was particularly helpful and got back to me extremely quickly, she and the rest of the staff were always approachable and professional, giving excellent advice and ensuring the process ran smoothly and took hardly any time at all from enquiry to completions. I would highly recommend Thomas Property Group when looking to let in the Chester area.
5/5
GoogleProfessional, fast, reliable. Special mention to Ashley who had the patience to deal with all of our requests 🙂 …
1/5
Google2 bedroom house in Chester and this company is saying it’s for single person or couples? So basically because I have 2 kids they won’t bother with our application. This is what letting agencies are doing right now in the Chester area! We have been told no for every house because of pets (which the are not allow to blanket refuse pets) and now it’s the children they have problem with!
1/5
GoogleAwful experience, booked a viewing for a flat and was told 15 minutes before the tenant was stuck in traffic, understandable. The next day however I was rescheduled for the same day, took time to leave my place of work and was made to wait outside for 40 mins with no answer from their phones and no call back that they could not make the appointment. Did not even reply to my voicemail the following day, awful communication
5/5
GoogleI have been renting with Thomas Property Group for 4 years now and they've been consistently amazing. Always lovely and helpful and quick to respond to any queries or concerns. I rate them so much we chose to rent with them again when it came to moving house.
5/5
GoogleThank you to all the letting agents involved in my move. From viewing to completion, the whole process has been 100% professional and extremely efficient. Excellent customer service.
5/5
GoogleBrilliant service from the team at Thomas property group, got back to me straight away with all enquiries. Real big help with the moving in process as this was my first time, Phoebe has been brilliant with me too answering all questions quickly and being really reassuring with the process. Couldn’t recommend them anymore! Really kean to help you find a perfect home at a good price, not just sell one for a sale like most estate agents.
1/5
GoogleWere a pleasure to deal with until you sign on the dotted line.NegativeProfessionalism
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GooglePolite and professional service.
5/5
GoogleGood at communicating and patient as well..Would recommend to friends
5/5
GoogleGood communication and assistance - the issue was addressed in an efficient way.
5/5
GooglePhoebe and Ashley were really helpful and professional.
Thanks for the feedback Ed, enjoy the apartment and please call our Property Management Team if you need assistance during your tenancy.
4/5
GoogleGreat customer service, all questions answered promptly by their friendly, helpful staff. Thank you for helping our move go so smoothly!
1/5
GoogleDreadful service from monotone estate agent when enquiring about a property, sounded like she couldn’t care less, responded in a very rude and blunt manner, cheer up eh?
5/5
GoogleHave always been pleased with all my dealings with TPG and the management service that they provide.
5/5
GoogleOverall great experience and very friendly & helpful! Me and partner look forward to moving in to our first property together, thank you to all the team at Thomas Property Group - Chester
1/5
GoogleAbsolute disgrace of a letting agent - no interest in maintaining property until you move out and then they try to get you to pay to update the property. We both said we would live in our cars rather than rent another property through Thomas Property Group
5/5
GoogleFantastic service from the property manager Carrie! Fantastic customer service from start to end. Highly recommend using Thomas Property Chester if you want excellent customer service and professional service these are the property experts!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 138 reviews rated 3.6 out of 5, followed by Waverton with 13.
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