Taylor Milburn estate agents in Braintree and Takeley

★★★★★ 1/5

Google

--TLDR-- If you are looking to rent in Colchester, you can probably get at least 10-15% off of their asking rate for rent. Mainly because they are too far away from Colchester to present the property themselves half of the time. We also noticed the rent for our house was reduced while it was on the market before and after we left. Communication is very poor, particularly from Danny claiming incorrect phone numbers for not responding to our calls/messages and especially when chasing for our deposit. We had successfully contacted him previously on these numbers and they were both advertised on his email signature and on Taylor Milburn's website They tried to deduct 30% of our deposit - we conceded about 10% but the DPS sided with us and gave us back 20% plus interest. --Long-read-- We wouldn't have lumped it with Taylor Milburn if we had the choice. We were renting originally with Elms Price and we had a house purchase fall through and were in a bind so stayed on with the change of property managers. We first met Danny from Taylor Milburn prior to the switch in property management and he had gloated that he already sweet-talked the landlord into saying they could earn more by raising rent by 30% (we learnt that we were the first house of this landlord's property portfolio to be moved over and they have now moved all of the properties over since). He also let on that he was a huge fan of Only Fools and Horses starring Del Boy (look up 'foreshadowing' in a dictionary). We weren't provided with a new tenancy agreement for the following 9 months we were there, but we did have to agree with the raise in rent of over 20%. In comparison, it took Elms Price two working days to send someone to check and repair our dishwasher - for Taylor Milburn, the engineer arrived in one day but the advice to ultimately replace the dishwasher was ignored and no action (including repair) was made for the last six weeks of our tenancy. Two days before we were intending to leave the property we got a call from Lee of Taylor Milburn for the following: 1) To have a gas safety test on the same day - frustrating as we were packing, but doable. 2) That someone was coming to view the house at 8am morning the following day, when we were moving out most of our belongings that day but were given the excuse that the viewer was from London so the time could not be rearranged. Also no staff member from Taylor Milburn will be at the viewing as it was the Staff Christmas party that night. However, the engineer had left the gas off, and we were left with an error on the boiler. We had contacted Taylor Milburn when this had happened but it was the staff Christmas do. I received one question on WhatsApp about the error code, which I replied to and then radio-silence. It was below 0 in mid-December, so what was meant to be our last night in the house, we ended up staying at my partner's mother's house instead. We ended up getting back to the house at 8am the following morning to show this potential tenant the freezing house, filled with boxes. At previous viewings (half with Lee, and half with no agent) we were asked whether the place was furnished, something which was seemingly unadvertised/ not communicated well enough by Taylor Milburn which felt like a waste of time for everyone involved. Lee would also ask questions to us about the house when showing prospective tenants around that were either irrelevant (the house's age) or information they should have known beforehand. On leaving, Danny took over a month to confirm the deduction through the Deposit Protection Service website. This was after extensive chasing with Danny and the inventory company. One of the many times we tried to call Taylor Milburn, Lee had said that the problem with DPS in that it makes reimbursing the deposit slower. So I would say make sure they use the DPS or another TDP or they are otherwise breaking the law! We managed to get through to Danny by luck two weeks before he confirmed deductions and then proceeded to feign that he had not received our comms.

Arjun · 18 June 2024 · Taylor Milburn Braintree

★★★★★ 1/5

Google

I enquired about a property they were selling in Hertfordshire. I asked for a second viewing ( they never responded and a few days later the property was marked as sold) I NEVER consented to being on the mailing list. They specialise in Essex properties and by chance had one Hertfordshire one. I have unsubscribed twice (clicking the unsubscribe link in the emails they send me) yet I still continue to get sent properties in Essex where I have no interest in living. Weekly unwanted contact from this firm. Perhaps this review will mean Taylor Milburn finally stop emailing me properties I didn’t get consent to receive and that wouldn’t interest me even if I did want property alerts.

Laura · 18 June 2024 · Taylor Milburn Braintree

★★★★★ 5/5

Google

I first viewed the property with josh and was blown away from his knowledge of the area and the information he provided for the property. My offer got accept back in March which Josh kept in contact with me through the whole proceeds to update me which I completed today. I would highly recommended Josh and will definitely use him when it comes to selling

James · 18 June 2024 · Taylor Milburn Braintree

★★★★★ 1/5

Google

Wish I could not give them this one star either. A couple of days ago I reached out to them to view a property on castle road in Colchester. This property was available for rent. I talked to them and got a viewing booked for 6.30 pm for …

Mohammad · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

I would just like to say a HUGE SHOUTOUT to Jamie and his team Becky especially for doing such an amazing job and great customer service and support as always returns emails and messages very promptly. …

Rebecca · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

Taylor Milburn have been very helpful in the process of us purchasing a property through them. Everyone is very friendly and any enquiries were dealt with very quickly. I would particularly say Sam and Jess went above and beyond to help us.

Abz · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

Rating only, no written review.

Neil · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

Rating only, no written review.

Dawn · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

Excellent photos of the property. very helpful on all communications. Just brilliant.

David · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

Jamie and the team were fantastic from start to finish. I’d have no hesitation in recommending Taylor Milburn to anyone.

Russell · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

A big thank you to Jamie for making the move a more pleasureable process. He kept us updated and could not have been more accommodating when arranging visits and liaising with the seller, a jewel in the crown for Taylor Milburn

Nicki · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 5/5

Google

Jamie at TM at Takeley was absolutely amazing in supporting us through the house selling process. From viewings to receiving offers as well as supporting us with issues with our solicitors. We were kept up to date throughout the selling process as well as proving us with help & guidance on the never ever forms from the solicitors. Cannot recommended them enough! Thank you all at Taylor Milburn Takeley!!

Emma · 17 April 2024 · Taylor Milburn Takeley

★★★★★ 4/5

Google

Rating only, no written review.

Martin · 16 April 2024 · Taylor Milburn Braintree

★★★★★ 5/5

Google

Rating only, no written review.

Damian · 16 April 2024 · Taylor Milburn Braintree

★★★★★ 5/5

Google

Josh and Jess were amazing throughout our mortgage process. Would definitely recommend.

Caleb · 16 April 2024 · Taylor Milburn Braintree

★★★★★ 5/5

Google

I am due to complete on the sale of my house this week. I could not recommend Taylor Millburn enough. Josh and Danny have been fantastic throughout. Josh was always willing to answer any questions (even the stupid ones) we had and was fantastic with my children during viewings - he made the selling experience as stressfree as possible. Danny was also great, his knowlege and experience was truly appreciated. Straight to the point but easy to discuss any concerns or thoughts with, I think this was the perfect balance when trying to negotiate and get a sale through. Could not fault them at all. Would absolutely use them again.

J · 10 February 2024 · Taylor Milburn Braintree

★★★★★ 5/5

Google

Very professional, good communication.

Jakub · 12 December 2023 · Taylor Milburn Takeley

★★★★★ 1/5

Google

Wish I could not give them this one star either. A couple of days ago I reached out to them to view a property on castle road in Colchester. This property was available for rent. I talked to them and got a viewing booked for 6.30 pm for Friday 21st April 2023. I got an e-mail confirmation on Thursday from Danny saying they are delighted to confirm my appointment. I am based in west London. On Friday 21st April, i pushed some important work commitments and meetings to finish work early and travel to Colchester to view the property. I called them at 3.57 pm. I mentioned that I have a viewing for the property at 6.30 pm so just want to confirm we are going ahead with that before I set off from London. The lady on the phone said yes its all good, and that my viewing is going ahead and that they are looking forward to meet me at the property. I hit the road at 4 pm, drove for more than 2 hours through mad rush hour weekend traffic all the way from west london to castle road Colchester. And I found no one there. I called their office. No response. I opened my email. And in there there is an e-mail from Danny received at 5 pm saying ‘Your viewing appointment booked for 21st April 2023 at 06:30PM has been cancelled. If I can be of any further assistance to you please do not hesitate to contact me.’ They cancelled my viewing 1.5 hours before despite me having confirmed with them an hour before over the phone that the viewing is going ahead. They had zero professionalism or decency or shame to even give me a phone call and inform me that viewing has been cancelled. Atleast that way I would’ve turned around half way and saved some time and fuel. I had to drive more than 4 hours return journey for absolutely nothing. Looks like they have zero respect or sympathy for people. Extremely unprofessional attitude and a lack of respect and basic common sense to atleast give someone a phone call if you are cancelling their appointment 1.5 hours before the appointment time when they have just confirmed with you over the phone that the viewing is going ahead.

Mohammad · 11 October 2023 · Taylor Milburn Braintree

★★★★★ 5/5

Google

We would like to thank the team at TM so much for all their hard work selling our property. In particular Josh who firstly impressed us with his enthusiasm and work ethic, then smoothly sold it in under a week. Highly recommended.

David · 11 October 2023 · Taylor Milburn Braintree

★★★★★ 1/5

Google

Rating only, no written review.

Scott · 10 June 2023 · Taylor Milburn Takeley

★★★★★ 1/5

Google

extremely rude on the phone,not a great experience for myself.Rubbish customer service.

Bill · 10 June 2023 · Taylor Milburn Takeley

★★★★★ 5/5

Google

From the beginning Jamie was fantastic and so was Becky They introduced me to Holmes and Mills solicitors who again were amazing I could not fault Taylor Milburn in any way Would highly recommend them to anyone

A customer · 10 June 2023 · Taylor Milburn Takeley

★★★★★ 5/5

Google

We sold and purchased through TM and since the start of the process the staff have been amazing. They do everything they can to help you not just because it's their job, but because they actually care. Any problems we faced (we had a few bumps to say the least) they would always offer their advice and a solution. We would use TM again without question and recommend their services.

Victoria · 10 June 2023 · Taylor Milburn Takeley

★★★★★ 5/5

Google

Taylor Milburn were exceptional. They supported us through what was described by our solicitor as the most difficult sale they had ever dealt with. They were professional and went over and above !!! We would not think twice about referring anyone to them.

Penny · 10 June 2023 · Taylor Milburn Takeley