5/5
TrustpilotClarendon N8
Absolutely fantastic experience buying my penthouse in the Clarendon N8 development. Workmanship was amazing and the sales and after sales communication was amazing. Highly recommended developers
Trusted Agent profile
St William Homes LLP estate agents in London and Sunninghill
★★★★★
461 reviews across 2 offices and 2 platforms
St William Homes LLP has two offices, in London and Sunninghill. Together they have 461 reviews on two platforms, rated 3.9 out of 5 overall.
23
Reviews on Google
All 2 offices
438
Reviews on Trustpilot
All 2 offices
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
St William Homes LLP's two offices, most reviewed first. Each has its own page.
Latest reviews from every St William Homes LLP office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExcellent services and enjoyable…
Excellent services and enjoyable experience. Thank you very much.
5/5
TrustpilotClear instruction about the questions…
Clear instruction about the questions via international phone call. Politeness and right timing control for worldwide customer about the satisfaction survey.
5/5
TrustpilotHighcroft development Wallingford
We have recently moved into our new house built by the Berkeley group. The whole process,to date, including moving in has been straightforward and relatively stress free.
5/5
TrustpilotA very satisfied customer
I have been impressed with the sales process all the way and have been particularly impressed with the way a concern I had has been dealt with promptly and most satisfactorily by the Customer Services Team who have always been most kind, attentive and efficient. There are three blocks in my development and two of those are still being built but landscaping has still been done outside my block with the rest of the site screened off and it just doesn’t feel that one is living on a building site. When building works have necessarily had to interfere with residents the team has gone out of its way to inform us well in advance and to try and minimise the impact eg when work needed to be done to the gate they ensured that someone was there all night to enable the few residents there to gain access. When work needed to be done to the drive and again when the crane was dismantled we were all warned in good time and given the chance to take our cars out of the garage prior if desired. One always gets the impression that the residents are important to St William and everything is done in such a way to minimise the impact and ensure that any disruption to residents is kept to a minimum. All the staff, contractors etc are extremely polite and courteous and the Logistics chaps on the gate are unfailingly cheerful, friendly and helpful and ensure the passage of residents through the gate etc is unfailingly easy. I bought off plan and reserved my apartment over two years ago. The first time I physically saw the apartment was at an open day. I was dismayed to find that some things were different to the plans I had (eg radiator positions and different windows) and when I voiced my concerns to Natasha Harty she promised to pursue this for me. Within a few days she got back to me and arranged for me to meet with Murray King at my apartment. Murray was extremely nice and after discussing my concerns immediately came up with solutions to address these concerns and has also met with me a few times to monitor that I am happy…which I am. It is refreshing to know that the Team (Murray King, Natasha Harty, Rosie Payne, Lyn Isted and Ellie) are genuinely concerned that purchasers’ concerns continue to be resolved even after completion and I wouldn’t hesitate to recommend St William. Communication with the team has also been really easy (either by email or text) and response always prompt. Furthermore when I first moved in the Team made frequent contact to ensure there were no problems). All in all it has been a very pleasant and satisfactory experience and it was especially nice to be given Champagne and flowers on moving in. Although it was all done during the Pandemic I was always kept informed of likely completion dates and Natasha actually met with me in my garden (to be able to socially distance) so that I could chose colour schemes and materials for my apartment.
1/5
Trustpilotthe worst customer care in the business..
We had 5e best experience with the sales team when purchasing our first home, but since moving in and dealing with the customer managers it has been failing after failing. We have been here almost two years and still have issues outstanding that were reported months ago. Having raised a complaint with a Manager who advised things would be sorted, two weeks on and I am still chasing. Total lack of communication and customer care here. Looking to escalate further as the repairs we are waiting for are causing significant damage to our garden, which obviously Berkeley are taking no responsibility for...
5/5
TrustpilotEverything is excellent only the price…
Everything is excellent only the price should be more fair
5/5
TrustpilotLove the flat very much shame about …
Love the flat very much shame about the kitchens cabinets too.high for average person microwave very high and dangerous cupboards in the bath v high too !!! A man thing I feel
4/5
TrustpilotGreat product but felt that a more…
Great product but felt that a more in-depth first time buyer criteria should have been used. As a result I lost invaluable time in exchanging my contracts.
5/5
TrustpilotExcellent sales team and management…
Excellent sales team and management team! Memorable purchase experience! Gorgeous decoration and facilities! Just love it
5/5
TrustpilotGood experience
In the past 7 years, I have purchased properties from the Berkeley Group twice. I’m very satisfied with their products and services. They did pretty good and precessional jobs from Sales to Customer Care. All the building materials and appliances in the house are the best. I enjoy living in Berkeley’ house.
5/5
TrustpilotProfessional helpful and such nice people.
Apart from some inaccuracies by the sales team our experiences in our dealings with St William have been excellent. Those that we had dealings with immediately before we took occupancy of our apartment and immediately afterwards were highly professional but also very helpful and kind. Indeed the whole atmosphere is one of helpfulness and cooperation.
5/5
TrustpilotThe new property was fairly and…
The new property was fairly and professionally marketed. We were kept well informed as construction progressed. And having moved in following completion, the customer service follow up has been excellent.
5/5
TrustpilotGood property quality and services
The property quality and services are good and satisfactory
4/5
TrustpilotNicely built homes
Nicely built homes Except for the rear gardens for the price of the home should be a lot better full of weeds and not even level. Really annoying to look at. House nicely laid out inside good kitchen appliances Built in wardrobe are nice and bathrooms nice.Customer service very friendly and can’t do enough. Constant contact to see if everything is alright.
5/5
TrustpilotThe Berkeley Group.
The Berkeley Group have been great throughout the process of buying our new house.The sales team of Adam and Harry are a real credit to company, they have been superb.The house that we bought has lots of quality fittings that you wouldn’t find elsewhere.If I could find fault, it would be having to pay an extortionate amount to have the patio extended whilst they were already laying the standard one.And not installing a washing machine and tumble dryer in the price.But aside from these two gripes, they have been great.
5/5
TrustpilotVery helpful from start to finish.
Rating only, no written review.
5/5
TrustpilotThe Berkeley team is professional
The Berkeley team is professional, l'm satisfied with my new home.
5/5
TrustpilotBerkeley’s team at Woodhurst park
Berkeley’s team at Woodhurst park, are simply brilliant. As first time buyers we were guided wonderfully and they made a stressful experience of buying a house a joy!
5/5
TrustpilotPersonal Touch
The customer service done well on updating of apartment handover and development progress. Danielle been very meticulous, patience and responsive in assisting me on the progress and handling over of my apartment. It's been a smooth process even I'm not in UK personally. Like the few videos which to keep me updated with the progress. Do keep up the good work!!
5/5
TrustpilotResponsive team and high quality build
The team was really responsive and always answered all our questions comprehensively and kept us up to date with the progress of the build. We were very impressed with the quality of the flat and the customer service we received.
5/5
TrustpilotWas a very smooth experience
Was a very smooth experience. All questions answered within good times frames. Great customer service. Highly recommend.
1/5
TrustpilotDon’t even think about buying a home…
Don’t even think about buying a home with them unless you want them to take your money and then wash their hands of any issues you have and you want to deal with horrific customer service standard!! Quality of the homes on Highwood are an absolute joke and how they have been passed by the NHBC is questionable with the issues being raised.
5/5
TrustpilotReally great service, recommend! 5/5
Really great service, they met and exceeded expectations. Would purchase from them again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about St William Homes LLP
Which St William Homes LLP office has the most reviews?
London has the most, with 455 reviews rated 3.9 out of 5, followed by Sunninghill with 6.
Where are the St William Homes LLP offices?
The two St William Homes LLP offices, by town:
- London: Leven Road, London, E14 0LL
- Sunninghill: Cavendish Meads, Sunninghill, SL5 9NL
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
