4/5
GoogleRachel and Lee were both very helpful, approachable and always kept us informed from the beginning to both selling our house and buying our new home from priory would definitely recommend.
Trusted Agent profile
Priory Property Services estate agents in Stoke-on-Trent and Biddulph
★★★★★
255 reviews across 2 offices and 3 platforms
Priory Property Services has two offices, in Stoke-on-Trent and Biddulph. Together they have 255 reviews on three platforms, rated 4.4 out of 5 overall.
242
Reviews on Google
All 2 offices
6
Reviews on Facebook
Business-wide
7
Reviews on Trustpilot
Business-wide
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Our offices
Priory Property Services's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 242 reviews on Google only. Show every review
Google5/5
GoogleI found Matt and Paula to be very helpful and efficient. There advise was valuable and useful. I would highly recommend The Priory!
1/5
GoogleWebsite needs an update , very bias, has a certain target audience
5/5
GoogleRating only, no written review.
5/5
GoogleI recently had the pleasure of purchasing my first property on my own, and I couldn’t have asked for a better experience than the one I had with Matt, my estate agent. From the very beginning, Matt was incredibly professional, attentive, and supportive throughout the entire process. One of the things I truly appreciated was his flexibility with viewing times. I often had short notice and needed to fit further property viewings around my busy schedule, but Matt was always accommodating. Beyond this, Matt went above and beyond in supporting me during the legal process. He was proactive in keeping me updated and always available to answer questions or clarify any concerns, which made the whole experience much less stressful for me as a first-time buyer. What really stood out was how Matt helped with the practical details, he took the time to measure areas of the home so I could plan for appliances and curtains. His attention to detail and willingness to go the extra mile made a huge difference. Thanks to Matt, my first home purchase was smooth, stress-free, and truly enjoyable. I highly recommend him to anyone looking for an estate agent who genuinely cares about his clients and ensures everything goes as smoothly as possible.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic family ran business, couldn’t wish for a better service, absolutely nothing is too much trouble for these people, can’t thank them enough.
5/5
GoogleMatt & the team have been fantastic from the start. Knowledgable & a pleasure to deal with. Highly recommend.
1/5
GoogleEmailed and telephoned to arrange a viewing on a property I was informed that someone would get back to me as soon as possible and nobody did and the property has since been sold not good customer service 😕 …
5/5
GoogleCan not fault the service provided by the team at Priory. Throughout the process they have been helpful and kept us well informed. Would definitely recommend Priory property services to my friends and colleagues in the future.
5/5
GoogleWe used Priory to buy our first house and we had an excellent service from the team. They looked after us throughout with updates and support throughout each stage. Brilliant all round.
5/5
GoogleI have had an amazing experience with renting my first house from priory properties Tunstall. I had the most helpful estate agent who kept me updated about everything that was happening throughout the process of being accepted for the house and very helpful with knowing the history of the house and being quick to answer any questions I had when I was viewing the house. I felt very welcomed as soon as I met Matt to view the house and he allowed me time to look all around the house and also guided me to different areas of the house. Matt has been an amazing estate agent to myself and my parent and I couldn’t ask for anyone better. Thank you Matt !
1/5
GoogleI have contacted Priory Property Services on more than one occasion to organise viewings on properties they have listed on Zoopla. None of the agents call you back when they say they will, no response to emails and we have been lied to. Over a month ago there was a property listed on Zoopla with Priory, me and my partner contacted Priory and spoke to an agent who said we would be able to book a viewing on Friday as they had not received the keys to the property yet. So, we were planning on waiting until the Friday before we called them again. Within 24 hours after our phone call with Priory the property had been sold as it was marked as SOLD on Zoopla. We are still looking to buy a property and hate to see properties listed with Priory after our experience!
5/5
GoogleThroughout the whole buying process, the team here was excellent! Everyone was extremely friendly and helpful, going out of their ways to answer any queries I had. Highly recommended!
5/5
GoogleI contacted Priory Estate Agents Tunstall for advice on a valuation and potential sale of a property. Paula got in touch, she is a very experienced agent, with a vast knowledge of the local area, and is very successful . She gave me very good advice, and dealt with all aspects over the sale period, providing regular updates.
5/5
GoogleA1 service received when both buying and selling with this excellent and reputable local agent. Paula, Matt and Judi cannot do enough. Always on hand to make the entire process a breeze - emails, phone calls and messages all replied to quickly, queries resolved, reassurance and support provided - our sale was completed in 9 weeks - absolutely fantastic. Highly recommended.
5/5
GoogleVery impressed on how fast it was all done, fastest ive experienced. Recommend
5/5
GoogleSo where to start..... From the moment I reached out to inquire about this property upon till I received my keys Matt gave me advice and assurance along the way (He's also gained a new friend and defiantly a returning customer. Matt took pride in meeting me and showing me around the property. There was no forced conversations just straight up talk in what I was after and if this would be the right property, I believe matt took his time prior when the vendor wanted to list the property to inspection the condition of the property along with its surrounding areas to assure he would give the potential buyer the upmost truth about it. Along the way we had a few hurdles but matt was understanding and relayed the information to the vendor for us, Like wise when we needed additional info matt was a phone call away to chat to and get to the required from the vendor at the earliest possibility. Im so confident in matt I will also be listing my house using his services. Thanks for everything hope to catch up soon.
5/5
GoogleWhere do I start, from the first phone call to to the last one Matt and Paula were always there to help no matter how big or small of a question, very fast service in terms of getting you up on the market and getting your property out there. Would highly recommend and I personally wouldn’t be going anywhere else
5/5
GoogleRecently sold with Priory, superb service with excellent advice and brilliant communications from the Team at Priory in Tunstall. Thank You all so much again for all your help. Steve & Jane K
5/5
Google5 * service received when dealing with Priory Property . Matt was great, he was so easy to deal with on emails and phone calls. Any queries we had ,he answered them and made the whole process so smooth and easy.
5/5
GoogleExcellent service from start to finish. No matter who we spoke to whether it was Mat, Judy or Paula we got clear and quick answers to our questions. Mat was always proactive and clear in his suggestions and advice. Excellent communication all through the process from start to finish. Heartily recommend them to you.
5/5
GoogleWe sold first home through Priory and I can't rate them highly enough. They were helpful from start to finish, and we were kept upto date and supported throughout the process. The house sold really quickly and we will definitely be using them for our next move.
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Questions about Priory Property Services
Which Priory Property Services office has the most reviews?
Stoke-on-Trent has the most, with 144 reviews rated 4.4 out of 5, followed by Biddulph with 124.
Where are the Priory Property Services offices?
The two Priory Property Services offices, by town:
- Biddulph: 61 High Street, Biddulph, Stoke on Trent, ST8 6AD
- Stoke-on-Trent: 66 Roundwell Street, Stoke on Trent, Stoke-on-Trent, ST6 5AN
