Trusted Agent profile
★★★★★
164 reviews across 2 offices and 2 platforms
Pennyfarthing has two offices, in Verwood and Fordingbridge. Together they have 164 reviews on two platforms, rated 4.4 out of 5 overall.
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Pennyfarthing's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPennyfarthing homes - Whitsbury Green
The sales team at Whitsbury Green, Richard in particular, were superb through the whole process and have been even after we moved bought our house there.
Your kind feedback means a lot to us. It was a pleasure supporting you throughout the process.
5/5
TrustpilotFantastic from start to finish!!
My experience with Pennyfarthing has been fantastic from start to finish! I bought a property at their Whistbury Green site in Fordingbridge. The sales guy Richard was brilliant, super friendly, helpful and never felt pushy!
5/5
TrustpilotWould highly recommend!
It was a very positive experience buying from Pennyfarthing homes. Moving in was a slick, professional process and we've been extremely impressed with the quality of the build.
5/5
TrustpilotGreat company to work alongside
Great company to work alongside, we look forwards to working on more developments.
1/5
TrustpilotAVOID!!!!!!!!
Rating only, no written review.
5/5
TrustpilotSnagging response
Called customer service to deal with a couple of snags. The mail was answered the same day and the snags completed within a week. Thank you Taisha and the Team.
Thank you so much for your 5 star review! We are so pleased to hear that you had a great experience with Pennyfarthing Homes.
5/5
TrustpilotRepairs to plasterboard and tiling in bathroom
Matt helped us with the repair and replacement of plasterboard and tiling in our bathroom. Arrived early, acted in very professional manner and the finished work was excellent. Brilliant!
1/5
TrustpilotHOME FROM HELL
HOME FROM HELL, AVOID PENNYFARTHING AT ALL COSTS!!!Here are the significant issues that STILL persist nearly four years later:Pennyfarthing (PF) consistently delays responses, ignores emails, cuts corners at every opportunity and are aggressive in attempting to shut down complaints. Blocked Drains• We reported issues with blocked drains within a week of moving into the home, making half of our toilets unusable. PF initially blamed us for our choice of toilet paper and later claimed that, since only two of us live here, we weren't using all the toilets enough. We even suggested a toilet usage schedule and have had endless excuses for terrible workmanship against building standards. • After persistent communication, PF eventually acknowledged the problem. However, they have attempted to fix it in a half-hearted manner many times, each time with poor execution. Numerous professional assessments have recommended effective solutions over the years, but PF has consistently ignored these suggestions. This led to our garden being dug up multiple times, with broken fences and digging up our neighbours block paved driveway without permission.• Everytime, when the same professional returns to unblock the drains, they find the work was inadequately completed, just last week they stated that if they had performed the work, they would be shut down by trading standards given that the pipework was so poorly laid, the manhole did not use correct size pipes and so was not secured and had never been sealed, this means our house is at significant risk to rodents in our walls and ceilings with pipes left uncapped. Failed Subfloor• When we decided to install hardwood flooring, our flooring company informed us that the subfloor had completely failed. After much effort, PF agreed to let the same company fix the issue and pay for the extra work, then later refused to pay as it was “unfair.”• Following a lengthy dispute and a court case, we eventually recovered our money. PF insists the rest of the subfloor, although all laid at once, is not the reason all the kitchen tiles have come up. And still refuse to sort the problem out 2 years later. The tiles have not bonded. Major Temperature Issues• Our room above the garage is uninhabitable for half the year due to extreme cold. Every winter, PF proposes changes, and we wait to see if any improvements are made.• We have connected with other homeowners facing similar issues, confirming that this is a widespread problem.In addition to these ongoing issues, a professional snagging company identified over 100 problems in our home, and we have had leaking ensuites replaced five times, with expectations that they will leak again.We strongly advise anyone considering a Pennyfarthing home to reconsider, as they are negligent and uncaring. We are open to discussing our experiences in more detail.
5/5
TrustpilotAll very friendly and approachable people
Jackie and the sales team have been really good at helping us throughout the buying process with Pennyfarthing. We have now been living in the house for almost 2 months and couldn't be happier. Matt and Taisha in the customer care team have also been great at sorting out the snags and answering our various questions we had.
5/5
TrustpilotWe moved into a Pennyfarthing Homes…
We moved into a Pennyfarthing Homes newbuild in August 2023. As with any newbuild there were a few snags but thanks to the Customer Care team these were all dealt with quickly and politely. The house has been all we could wish and more.We are moving shortly for family reasons and this will be into another Pennyfarthing newbuild. We are looking forward to a high quality home with the support of caring staff during and after the move.
5/5
TrustpilotWell done Matt!
Matt came round to fix our list of snags. He was very professional, took great care and sorted out all the problems. Thanks Matt for a good job well done!
3/5
GoogleRating only, no written review.
5/5
TrustpilotWe are so in love and so happy with our…
We are so in love and so happy with our new home! I want to say a massive thank you to Jackie for being so amazing! From the moment we met her we both got in the car and said how kind she was and how comfortable she made us feel, she never made us feel like we were asking silly questions or asking too much jackie was always able to answer what we needed or find solutions to help us. So thank you so much to Jackie for making our journey that extra special, very excited for all the memories we are going to make here🤍🏠
5/5
TrustpilotWe are very happy with our new home
We are very happy with our new home. Rich from the sales team at Whitsbury green has been excellent and made our move as smooth as possible.Any issues have been dealt with promptly by the site manager Lewis.
1/5
TrustpilotAbsolutely awful, just avoid!!
Absolutely awful! Where do I start?! I’ve never dealt with a company with such shocking after care as PennyFarthing Homes. Sales lady (Ellen) was brilliant, but we were given a lot of false info. ‘Customer Care’ needs renaming - it’s non existent! Any snags are logged with CC, yet they just forward the emails onto the relevant contractor & don’t follow anything through…. You can chase each issue a few times before anything gets done.- We straight away had cracks in walls, sockets & tiles not fully sealed, wonky taps, grouting not finished, paintwork very slapdash (we have bristles in walls, paint on windows!)….yet we were told it’s down to ‘settlement’, which surprise surprise, they don’t cover. How this passed their ‘inspection’, I’ll never know.- Our extractor fan was incredibly poor, meaning a very damp bathroom. After much chasing, they finally tested it & agreed it wasn’t good enough & replaced it. Every issue takes a LOT of fighting.- The driveway has sunk in various places (not just ours!) which we logged with them, received the incredibly hilarious response of ‘it’s because you’ve parked your car on it’. The allotment spaces which don’t get parked on yet have done exactly the same thing.- Our garden is awful. One side is always wet - The turf was not laid correctly & now we’ve laid a proper patio, you can see how unlevel the lawn is (a good 11cm!). This was originally logged in the 2 years but PF brushed us off, and recently literally ignore emails despite chasing regularly (it’s been 3 weeks since they last replied!). Our builder came round to measure up for the patio, and straight away said the garden looks uneven! He was appalled once he’d finished laying the patio, & advised us to get back onto PF (as we’d originally logged it within the 2 years, but they don’t even reply). Still nothing. EDIT: after MUCH chasing I received a very rude letter saying ‘matter closed’ & that they ‘have no obligation to lay a garden flat’ - so we’re left with a huge slope & a waterlogged garden.- Given the wrong back door keys on completion day. No one thought to check this!- CC were meant to follow up after a few months of us moving in as we didn’t get a handover due to lockdown. Still waiting for this ‘follow up’!- Carpets / underlay are very poor quality… we take our shoes off at the door, don’t wear slippers yet after 12 months it looked awful.- Our house didn’t come with a garage. Was told by Sales that we can’t do anything to build one for 2 years, but once that time is up we can crack on but must ask PF permission first (?!). Exactly 2 years on, I email PF only to be told that they charge a permission fee of £375 + VAT (a copy & paste easy money making exercise!). Then said if I’d asked before completion, there is no charge?! Sales need to stop giving out false info for a quick sale! - Promised by sales that we would be a closed estate & that the rumours of a through road were simply not true. Lo & behold, plans have been granted for the through road despite lot of objections by residents.- Patio door fascia was cracked, and a dead bug inside one of the bedroom window panes!- Boiler leaked after about 15 months, told to use the emergency number in the binder, this goes unanswered.- Gutter joint not clipped together properly, they came out & said they’d done it but it’s happened at another join so clearly not installed correctly.- We have a bath with a shower on the wall. There was no shower screen installed when we went up for a look before completion, & told our spec house didn’t come with a shower screen - how did they expect you to shower?! They eventually installed a screen, which then leaked the first time we used it… emailed CC, told ‘not to use it’ until they’d fixed it, we gave up waiting for them after 3 weeks & sorted it ourselves.- No consideration for residents when building the remaining plots. Contractors parked outside houses at 6:30am in their vehicles, left on tickover for a good half an hour until they started work. Roads were left in a very muddy state, vehicles would speed up & down the estate. Everything was filthy!- We have an estate group, and the general consensus is that PF wash their hands of anything once they’ve sold you the house. There are some absolutely shocking issue that residents have experienced, and it’s a constant battle to even get a response!I cannot explain to you how much stress buying a house from PF will cause you. Sales were lovely (as expected!) and the contractors are brilliant (once they come out!), but PF are simply horrendous.I wouldn’t normally leave a review but after being completely ignored by PF, their AWFUL aftercare, and the fact that they’re building more houses, I felt it’s only fair to let prospective buyers know. (Don’t be fooled by the influx of 5* reviews, we were offered a M&S voucher if we completed a glowing review!)
5/5
GoogleRating only, no written review.
5/5
TrustpilotSuperb :)
We are delighted with our new home from Pennyfarthing Homes. We would like to express our sincere gratitude to Sina, who assisted us throughout the entire process. We are truly thankful for her invaluable help, patience, and professionalism. Our heartfelt thanks go out to Sina and the entire Pennyfarthing Homes team.
Hi there,We are delighted to receive your 5* feedback. It is great to know that Sina was able to assist you throughout your entire moving experience. We will ensure that Sina and the rest of the Pennyfarthing Homes Team is aware of your kind words.We wish you every happiness in your new Pennyfarthing Home at Potters Wood.Regards,The Pennyfarthing Homes Team.
1/5
TrustpilotWe bought our house with great…
We bought our house with great excitement but unfortunately have had several problems number one issue for me is our house was sold as being detached house but is in fact a linked detached. Number 2 issue is that we along with most other people on our site were not informed at any stage that Augusta’s ave is being turned into a thru rd to the A338 with the projection of at least 3,000 cars buses vans and lorry’s going past the front door absolutely shocking way to treat people please be very careful before you buy from this builders
5/5
TrustpilotMore great customer service
Customer care responded to a boiler query within the hour and had Malcolm round that morning to help me get my heating back up and running.
HI JR, We are delighted to receive your 5* review. We are glad that Malcom and the Customer Care Team were able to provide a speedy response. We will make the team aware of your kind comments.Regards, The Pennyfarthing Homes Team.
5/5
TrustpilotGreat aftercare experience
Great aftercare experience, what a difference one person can make to making sure your new home is perfect. Malcolm is Always polite and friendly and very helpful with getting the jobs done on our snag list.Thank you also to tradesmen that have been to the house, were also polite and friendly.Thank you PennyFarthing!!
Hi Sarah,We hope you are enjoying your Pennyfathing home and we thank you for your lovely review and fantastic comments regarding Malcolm and the Customer Care Team. We will make sure your feedback reaches him.Regards,The Pennyfarthing Homes Team
5/5
TrustpilotPotters Wood - Verwood
We love our new home! This whole journey would have been different if it hadn’t been for the friendly, polite and extremely professional sales team namely …Jackie and Sina, who have been on our journey from the very start. Exceptional customer focus, commitment and dedication to ensuring that things happened smoothly at every step on our journey. Sina kept in regular contact with us and updated at every step and dealt with any of our queries, questions so efficiently. Appreciated absolutely everything that Sina, Jackie and PennyFarthing Homes have done for us over the long few months helping to make our dream possible.Thank youSarah and Lucy
Hi Sarah,We are pleased to hear that you love your new home at Potters Wood, Verwood. We are delighted to receive your 5* review and for hearing the great service you recieved whilst purchasing your dream home. We'll make sure Jackie and Sina gets to see your feedback!Thank you for choosing Pennyfarthing Homes for your new home, we wish you many happy years of memories.Regards,The Pennyfarthing Homes Team.
5/5
TrustpilotWell done to Malcolm and the team for…
Well done to Malcolm and the team for picking up all the snags and dealing with them. The trades team working on the snags have been great so well done all.
Hi Steve,Many thanks for taking the time to leave this review. We are really pleased to hear of the service you have received after purchasing a Pennyfarthing Home. We'll make sure the Customer Care Team gets to see your feedback!Regards,The Pennyfarthing Homes Team.
1/5
TrustpilotIf I could give no stars then I would.
If I could give no stars then I would.My apartment is uninhabitable due to continued issues with water ingress and further problems caused by the builder. Pennyfathing are aware of the numerous issues but ignore my emails.
5/5
TrustpilotQuality repair by Matt today
Quality repair by Matt today, great workmanship and attention to detail. Many thanks.
Hi David, We are delighted to receive another 5* review. We wish you every happiness in your new Pennyfarthing Home and we will make Matt aware of your kind comments.Regards, The Pennyfarthing Homes Team.
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Verwood has the most, with 158 reviews rated 4.4 out of 5, followed by Fordingbridge with 151.
The two Pennyfarthing offices, by town:
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