Linden Homes West Midlands estate agents in Northampton

★★★★★ 1/5

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Linden/Vistry Homes

I've held off adding a review to this on Linden, in hope that they may actually sort the issues we have, but no, now 15 months living in our home near Bristol, the awful workmanship, cheap materials are still causing us issues, and not helped at all by their Customer Service team. We have had issues with everything you can think of, the garden not level to plan, drainage, faulty appliances, a lash up kitchen, all of the trade work has been appalling (to a point we had 4 lots of painters in to paint our home, and we still had to do it ourselves!) I accept most snagging, I accept issues that follow with buying a new build, I'm not naïve, however, what I didn't expect was a Customer Service team who literally and trained and paid to take no responsibility whatsoever! Our garden not being level or draining properly, at one point was put at our door, for letting our dogs out into the garden and this was a Service Director, and when we refused to deal with her, we got their Service MD, who closed our complaint as we were being aggressive! Not once did either, high ranking service members, take any responsibility for anything, despite it being made very clear that it was all down to their workmanship. I wouldn't recommend paying for any upgrades, you won't get what you pay for. When you first see someone in the Sales office, they will make a point of saying, not to look on TP, as the issues are not what they seem, so we thought, fair enough, live and let live.......Boy did we get that wrong! If you are considering purchasing a Linden/Vistry home or any of the other properties within their chain, please really think first, do read all of these comments as gospel and make sure you get an independent snagging company in, as Linden will avoid any responsibility or cost. Also make sure you get everything in writing as NHBC will become your friend through the whole experience and Linden do anything to avoid putting things in writing, which you need, to put in a formal complaint.

DJ · 8 March 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 5/5

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Excellent follow-up service

Picked up the key at Church Crookham in Dec 2023. Handed Linden the list from a professional snagger and they addressed in a timely manner. Jonathon, who dealt with the snags of my house has been amazing and very helpful. He is willing to go the extra mile to keep his customers happy.I got a washing machine failed installation from a subcontractor this morning. Texted Jonathon for help, and he just showed up at my front door with his team and sorted it out in the same morning.Thank you to the team over at Albany Park. Efficiency at its finest.

Kelvin · 6 March 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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“Very Poor Quality Houses”

“Very poor Quality houses”We purchased a 4 bed house in this community couple of years back. The build quality is very poor. We reported several issues about cracking noises, shaky plaster walls, leaks, leaking bay window, drainage issues, electrical problems, gas leaks, broken locks and poor paint work to their Yorkshire Customer Service. Their response was very rude and we had to reach to NHBC who finally made some recommendations to the builder to complete the works in the 2 year warranty. After few 10s of emails to the C suite, the regional customer service head sent contractors to investigate the problems. These contractors were unskilled and very unprofessional. For an Example, to make the floorboards even, the contractors shaved the timber😥, to control the noises, a contractor has put few hundreds of nails into the ceiling which even caused more damage to the property. After almost a years of correspondence, some contractor finally attended and did the repairs. Advise not to spend your life savings on a poor quality build. This bad choice has caused lots of disruption to my family and also has taken a toll on my health.

Kris · 27 February 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Still ruining lives of paying customers

Nothing has changed judging by the recent (2024) reviews. For anyone considering buying from this corrupt builder, first Google YVETTE DAVIS LINDEN HOMES Also follow me on 'X' (formerly Twitter) @yvettej07. Linden Homes with its #CorporateThiefGregFitzgerald CEO are #Lifewreckers.Every area of my life has been ripped apart by Linden Homes selling me a contaminated, uninhabitable new build and then ABANDONING me. I continued to pay a mortgage of more than £1200pcm on a house that stood empty and #NotFitForPurpose for 6 years. Linden stopped reimbursing my hotel accommodation bill until my credit card maxed out at £11,000. They also stopped paying the rent to the landlord for my alternative accommodation, after I was left to find somewhere else to live, myself, clearly intending to make me homeless. My credit score is ruined as a result. I've lost my job on health grounds as Linden Homes and Greg Fitzgerald (CEO) caused me to have a breakdown. As a direct result, I've lost my pension, all my employee benefits including my private healthcare as well as my life savings and property. I have never received as much as an apology for ruining my life, let alone compensation. AVOID AVOID AVOID #BuyerBeware I've put a date this month because my 'experience' is still ongoing as Linden Homes needs to compensate me for ALL my consequencial losses, including loss of health and loss of 8 years quality of life. All details of my horror story are out in the public domain.

Yvette · 26 February 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 5/5

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Great All Round Service

Great Customer Service from Sales Office and after moving in the Assistant Site Manager at Western Gate, Northampton. Snags are being dealt with really well. Very happy with the house and the area we moved to!

Mogstar · 24 February 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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I never experience such a poor customer…

I never experience such a poor customer services If I could do zero that will be what they deserveThey don’t care about people is obviously all about money for themI was about talking to them about buying the house needed to check a couple of things and they agreed a price I said I will come back to you over the weekend was working Saturday until 2 pm when to the office it was close run them next morning to make sure someone will be there … only to be told they had sold it to someone else I have never been treated like that

Mrs · 12 February 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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2 years of pages and pages of faults,

2 years of pages and pages of faults,no follow up from customer service to see if everything is OK, they claim to be 5 star builders, which can only be described as false advertising, never ever again.I give one star as its the only choice, should be minus one star.

Malc · 1 February 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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So dissatisfied

So dissatisfied, our garden is a shambles with no drainage and like a lake by our front door when it rains- wont sort out. Our stairs have started to collapse as its past 2 years they wont sort as its “our fault” (stairs dont just collapse) we have had numerous leaks from plumbing, our waste pipe to the bath wasnt fitted. Our outside wall has had the rendering on and off and now just been left unfinished for 8 months. The list goes on…. The after care is shocking, cant speak to anyone and when you do its a false promise. We have spent years to and fro the customer care. We have now contacted the ombudsman. Dont buy from linden the oaks in chudliegh you will not have a good experience once its all starts falling apart and you have to deal with the ‘customer dont care’ department. Just come and look around , knock on some doors. After 4 years they havnt even completed the roads or pavements and the trip hazards are awful.

Laura · 31 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Trying to sell a house purchased 4…

Trying to sell a house purchased 4 years ago with Linden. Even though the house is freehold , there is a clause which states this can be turned into a leasehold if Linden wishes at anytime. To rectify this it has taken 4 months and counting!!, costing me thousand of pounds. Not only are Linden useless but the lawyers they have used in this case are equally atrocious, taking 3 weeks to reply to an email (Wilkin Chapman) If you are buying please read your contract properly, personally I would never buy from these crooks.

Omar · 31 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Worst experience ever!!!

It's just the worst building company ever. Zero quality and Zero Customer service. It's been absolutely disgusting to deal with Linden/Vistry Customer service, so unprofessional and disrespectful. All the care is money coming in and nothing else. If I had an opportunity for a Zero star review, this would definitely be it.

Ed · 27 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 5/5

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Great house, snags handled well

Moved in to my new house in September, the house has been finished to a super high standard, they left a nice box of freebies, and like any house I had a few snags, but they've been handled super quickly and promptly. I can't fault this house or this company they've been great. I suppose the lack of turf is a downside but I already knew it wouldn't have any when I bought it. Definitely recommend!

Harry · 23 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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AVOID AT ALL COST

If I knew then what I know now I would’ve looked more in detail! What a nightmare! The sales woman that is actually a Bovis Home sale woman was the rudest person I came across especially when it comes to an almost £400 000 sale. I have been shouted at, ignored, telling me that my complaint is not an emergency, although I had not Hot water because of a contractor Linden supplied! I moved in March 2023 and only had two rooms in the house to use as Linden contractors went through a pipe and the whole house was full of mould and only did I have my full house the end of November. What did they give me, a £100 voucher for my inconvenience. The kitchen flooded and half the cupboards are ruined and every time I make a complaint I get ignored. This is now almost end of January and till today I did not have a follow up from the Company to see if everything is done. My paint are coming off all over the house and my kitchen is disgraceful! I have 3 cupboards and one drawer. This is 3 floor townhouse! Imagine a family of 4 living in this house with 3 cupboards and one drawer in the kitchen! And I paid extra for the kitchen! Listen if you want to save yourself some agony, avoid Linden Homes at all cost! They promise you the world till they have their money and then you are absolute! The house next to me are still open and if I get a whiff of a potential buyer I will tell them to avoid at all costs! I will make it unbelievably difficult for Linden to sell the remaining properties until I am classified as a proper buyer!

Valerie · 15 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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DON'T buy a property from Linden…

DON'T buy a property from Linden Homes!!!! I was warned about buying from them before purchasing mine. The quality of the house is horrific, the sheer level of noise I can hear from from my neighbours is unbelievable, there is no sound insulation at all I know that from taking a wall down and investigating myself. You can hear neighbours talking, tv, etc it's incredible.

Mat · 14 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Worst nightmare

If I could give them zero I would. The most discusting deceitful company! Drag you through hell then push you down further. House is now lower in value because they installed a dog waste bin outside out home without ever mentioning there was one near our home. They don't want to help and pass the blame continuously you go round in circles. Do not buy thier homes!

Alexandra · 12 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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AVOID!!

I wish so much that I read these reviews before I purchased a property with Linden Homes. I’m not even exaggerating when I say it has partly ruined my life. It has been nothing but issues since the day I moved in. Endless snags that weren’t completed and zero communication from the customer service team. Everything from radiators not working, leaks, my bathroom being ripped out, insane noise issues from the floors above, things been installed incorrectly which cause breaks in the future. They took my money and waited for me to do my survey and then it’s like you don’t even exist anymore. They have also been paying other people in my building £100 to fill in their survey but refuse to offer me compensation for issues I have had! They are money grabbers! They need to be held accountable for ripping their customers off. Please please please avoid this company and save yourself the stress! I wish I did.

Deanna · 10 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Very disappointed with poor standards of building and service

I purchased a 4-bedroom show home in Shinfield Meadows. Despite assurances from the sales team to address the snag list before my move-in, they not only failed to fix the issues but also removed my bath screen to fix in another house they need to urgently sell then replaced with an inconvenient one when I complained. They provided a 4-burner hob instead of the advertised 5-burner, and after cutting and replacing the granite, I discovered a cracked tile. Despite my complaints about the sinking bath, their area manager insisted it was fine, only for it to fall later, causing water damage. A plumber who came was shocked and said bath were never fixed and then he fixed the bath but never returned for grouting. They neglected water damage repairs and ignored other issues like moving tiles, a shaky front door frame, and poorly installed kitchen cupboards. Attempts to address these problems have been met with unfulfilled promises, taking annual leave to be disappointed with no show, leading to a frustrating five-year ordeal without resolution.

Kaumudi · 10 January 2024 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Avoid

Avoid, avoid, avoid. Really shoddy workmanship, eg wiring downstairs heating to the upstairs and vice versa; balcony needing replacing because they didn't fit the seals properly; kitchen wired up incorrectly. The list can go on and on. Plus they have an incorrect email address on their website to contact them. I wonder why? Had to get NHBC to make them do all the work.

Julie · 30 December 2023 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 5/5

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Love our home

We brought a fletcher linden home at falfield grange the site was finished this was the last house pretty much ready to go. Sales team were brilliant always had someone to get in contract with. (Becci was fantastic) We have had a few snags since moving in which is to be expected from a new home. We did have a leak from the hot water tank which we were not impressed with but things happen. The customer service team were brilliant got someone out straight away, Hayley, Shaunagh & April such lovely people friendly on the phone really understand where your coming from, they have made sure someone has booked work in to sort the snags straight away so we can not complain at that. David the site manager who came down from the brockworth site to help sort some snags has been fantastic, always in contact with me checking things have been sorted. We love the small housing estate we live on the views are fantastic. The size of the house we got we paid a very good price for it considering what else is around. The only negative review I would give is the garden not being very level and bumpy, patio slabs very basic only a few put down.

Customer · 23 December 2023 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Selling the negatives

I went to view the Heath Farm properties in Partington. Firstly about 6/7 of the houses all had scaffolding on the fake chimneys on the roofs, when querying this as it doesn’t look good the sales rep said ‘I don’t know I’m here on my own, probably the wind’ - so houses are falling down and you have nothing to say about it. Secondly I wasn’t told any positives at all just that the house will be more expensive than the last phase and you don’t get flooring, white goods or turf, just mud in your back garden and apparently this is normal 🤣 I been to hundreds of new build sites and not one of them didn’t include grass - very bizzare. Show home was freezing and had poor work finishing. The whole thing was strange; no price list at all and no idea what it could be but ready to reserve Feb and asked if I had a deposit? A deposit based off what figure? Also advised people were on a ‘waiting list’ but they did not have to do anything to be on this. All negative and no positive, seems like you can’t give your money away these day. Poor poor experience. Perhaps get sales reps that actually want to sell property.

Anon · 17 December 2023 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Customer Service not good at all

Customer Service not good at all , you can't get in touch on phone and they ignore your emails .

J · 28 November 2023 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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You will realise snag list is so high once you bought the house and they would not rectify them

I bought a 4bed show home in shinfield Medows in 2018. When I first got the keys , I realised bath shower curtain is missing. They have taken it to fix it to different house. There was a big snag list including tiles not fixed properly, bath, door frames, kitchen cupboards wrongly fit. You wouldn’t believe how bad the house was. I was waiting for so long them to rectify it. Time to time someone come and they would say they have brought the wrong door or it is a too much of big job. They have to come again. Still they have not rectified anything in to 5 years from buying the house. They will only be nice till you buy the house.

Kaumudi · 9 November 2023 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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Useless company

Useless company. Changed estate plans after moved in with confirmation or signatures. No one wants to take ownership from Linden

Drew · 8 November 2023 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 3/5

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The worst Developer ever!!!!

The worst Developer ever!!!!Floods, leeks and no remorse off taking responsibility for them action.

Agnieszka · 6 November 2023 · Linden Homes West Midlands Northampton (Sandy Lane)

★★★★★ 1/5

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terrible sales and awful after sale experience

They give no update to you about the sales process and then at the last minute they give you a final completion date and ask you to release the money. They do not think about all the prep work you have to do with bank and moving company etc.The sales people lie to your face, one day they say they would cover the flooring, after you give the offer and start the process they say "no all of these are extra you have to pay separately".After sale services, especially the call center is terrible. They even do not have a system of logging the cases and following them up. You will not be given a case number, just an emailbox where you keep sending mails. Expect an average of 6 to 9 months for any issues to be resolved. I would give them zero stars if that was an option.

NTK · 1 November 2023 · Linden Homes West Midlands Northampton (Sandy Lane)