1/5
No stars if able
No stars if able. An appalling company that lacks any ethical standing. The home we were sold does not meet even the rather low NHBC standards.
Trusted Agent profile
★★★★★
730 reviews across 3 offices and 2 platforms
Linden Homes Thames Valley has three offices, in Sutton Courtenay., Aylesbury and Shinfield. Together they have 730 reviews on two platforms, rated 2.5 out of 5 overall.
Linden Homes Thames Valley's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
No stars if able
No stars if able. An appalling company that lacks any ethical standing. The home we were sold does not meet even the rather low NHBC standards.
5/5
Outstanding Support from Start to Reservation
My husband and I visited Woodland Glade in Telford at the end of February after spotting a property online, and we instantly fell in love with the site. From the moment we arrived, we started exploring other available plots and could really picture ourselves living there.
Hi Sonia, We're happy to hear that you fell in love with Woodland Glade and found the perfect plot. We appreciate your kind words about the team; they aim to provide helpful and supportive service. We're excited for you as you begin this new chapter! Kind Regards, Marcus Linden Homes
5/5
I can only comment on the reservation…
I can only comment on the reservation process so far Ben at finches park is great
Hi EMMA S, We're happy to hear that the reservation process was great. We appreciate you taking the time to leave us this positive feedback. Kind Regards, Marcus Linden Homes
1/5
Ignoring Customers Over Structural Defects
We purchased Plot at the Hatters Chase, Sandymoor development. We were recently informed of structural defects (after 3yrs) in our property, that require us to vacate our home for 6 weeks or more, so remedial works can commence.
Hi Yvonne, Thank you for bringing this matter to our attention. We’re sorry to hear about the distress this situation has caused and understand how concerning it is to be facing uncertainty regarding your home. We note that you have also written to our Executive Office, and you can expect further correspondence within 10 working days. In the meantime, please be assured that your concerns are being reviewed and will be addressed as a priority. Kind Regards, Marcus Linden Homes
5/5
Sensational Sam and Colin - Linden Homes, Quantum Fields
We had an excellent experience with Linden Homes at Quantum Fields thanks to the outstanding service from Sam and Colin. From start to finish, they were professional, approachable, and incredibly helpful, always going the extra mile to make the process smooth and stress-free. Their communication was clear and timely, and nothing ever felt like too much trouble. A real credit to the team, highly recommended. We absolutely love our new home❤️
Hi Denise, We're happy to hear about your excellent experience and that the team provided such outstanding service. It's great to know they made the process smooth and stress-free for you. We appreciate you recommending our team! Kind Regards, Marcus Linden Homes
5/5
Great sale office team
Nicola and Sharn at the sales office have been great at the Foxglove Place, Leighton site.
Hi AH, We're happy to hear that the online reservation process was excellent and that the sales team was helpful. Thank you for the positive feedback, and we look forward to your update on the build quality. Kind Regards, Marcus Linden Homes
5/5
So far the people we are dealing with
So far the people we are dealing with, Dave & Rachel are doing a great job. We are receiving all the relevant information, advice and guidance thus enabling us to make an informed decision about the property we are in the process of purchasing and soon will be calling home.
Hi Dev, We're happy to hear that you've had such a positive experience! It's great to know that the information, advice, and guidance we're providing are enabling you to make informed decisions about your future home. Thank you for your feedback. Kind Regards, Marcus Linden Homes
5/5
Beautiful New Home & outstanding experience!
We had an outstanding experience with our house builder, Linden Homes, from start to finish. The entire process was handled with professionalism, transparency, and genuine care, which made what can often be a stressful journey feel smooth and even enjoyable Danielle in the sales office was very attentive and friendly, helping us navigate the choices of finish and the upgrades we wanted.
Hi Joanne, We're happy to hear that you had an outstanding experience! It's great to know that the process was handled professionally and with genuine care. We appreciate your recognition of the quality of your home and the aftercare provided. Thank you for recommending us; we love that you love your new home! Kind Regards, Marcus Linden Homes
5/5
The customer service is really amazing
The customer service is really amazing. And the guidance clarifying doubts were amazing. The staffs are easily approachable for anytime. Very excited and happy to be a part of Linden Homes.
5/5
We had an absolutely fantastic…
We had an absolutely fantastic experience from Rhodri during our home showing! From start to finish, everything was handled professionally and he even offered us a drink whilst viewing the show home. The agent was knowledgeable, well-prepared, and took the time to answer all of our questions without making us feel rushed.
Hi Emma, We're happy to hear that your home showing experience was fantastic! We appreciate your kind words regarding the professionalism and knowledge displayed during the showing. It's great to know that the attention to detail made the experience enjoyable for you. Thank you for your positive feedback! Kind Regards, Marcus Linden Homes
5/5
Very good Customer Service from Alison and Sam
Alison was very helpful and friendly. We wanted a two bedroom and Alison recomended Humberston Meadows to us, after our visit and tour with Sam, who also was very friendly and helpfu, we like the area and the home, but we are still undecided and have a lot to think about.
Hi Linda, We appreciate your positive feedback regarding your interactions with our team. We're glad you found the area and home appealing and we know such decisions require careful consideration. Kind Regards, Marcus Linden Homes
5/5
Rhodri is so lovely and easy to speak…
Rhodri is so lovely and easy to speak to! He helped make the transaction as smooth as possible!
Hi Shaun, We're so pleased to hear that the transaction went smoothly and that you had a great experience with Rhodri. Thank you for your positive feedback! Kind Regards, Marcus Linden Homes
1/5
We buy your homes
We buy your homes, we don’t get taken on by the council you REFUSE TO KEEP STREET LIGHTS working, especially down here in Cornwall it appears they only have one person to service the UK
5/5
⭐ ⭐⭐️⭐️⭐️
I have had a great experience with Linden Homes so far. The team has been friendly, professional, and very supportive throughout the buying process. Communication has been excellent, and everything has been handled efficiently. I would definitely recommend Linden Homes based on my experience to date.
Hi Christakis, We're happy to hear that you've had a great experience with us. We appreciate your kind words regarding our team's support, professionalism, and efficient communication during your buying process. Thank you for recommending us! Kind Regards, Marcus Linden Homes
5/5
Visiting site found staff very…
Visiting site found staff very welcoming, spent time viewing different properties of intrest , and disscussed options available, returned for another visit and had the same service as before lovely site and good value for money, for people looking to move into a new build this is a nice area and site to consider
Hi Kim, We're happy to hear that you found our staff welcoming and helpful during your visits. It's great to know that you found the site lovely and the value good. Thank you for considering us and for sharing your positive experience! Kind Regards, Marcus Linden Homes
5/5
Rhodri was excellent and answered all…
Rhodri was excellent and answered all of our questions. Very professional
Hi Hasnaan, We're happy to hear that our team member was able to meet your needs and provide you with a professional experience. Thank you for your feedback. Kind Regards, Marcus Linden Homes
5/5
Rhodri was so good and informative when…
Rhodri was so good and informative when I visited the site there was no pressure just an great meeting which made me feel confortable dealing with him
Hi Tracey, We're happy to hear that you had such a positive and informative experience. We appreciate you feeling comfortable and thank you for sharing your feedback with us. Kind Regards, Marcus Linden Homes
5/5
I had a great experience with linden…
I had a great experience with linden homes i got my keys yesterday the quality of the building is very very beautiful and nice i want to say thank you to sonia and Stuart they support me and my husband and they help us too much thank you again but the house looks beautiful every things is high quality thank you for all people who are making. This lovely houses with this quality
Hi Wafae, We're happy you're pleased with your new home's quality. It's great to hear that the team offered such valuable support during the process. We appreciate your positive feedback and thank you for sharing your experience! Kind Regards, Marcus Linden Homes
1/5
Greedy company
Greedy company. Puts money over wildlife and their habitat.
Hi P C, We appreciate your feedback and regret your disappointment. We sent you a request for further information through Trustpilot. However, we unfortunately had no response. Kind Regards, Marcus Linden Homes
5/5
Jan at Castlegate Knaresborough has…
Jan at Castlegate Knaresborough has been great in assisting us with finding and reserving our new home, and so far all communication and information has been clear and effective.
Hi L & R, We're happy to hear that the assistance you received during your home search has been great. We appreciate your positive feedback regarding our clear and effective communication. Kind Regards, Marcus Linden Homes
5/5
West Park Quarter - 5* customer service
The service received from Danielle, Georgie and Steve has been amazing - they've all gone above and beyond and made the whole process really exciting for us!
Hi Molly, We're happy to hear that our team made the process exciting! We appreciate you acknowledging their dedication and going above and beyond. Thanks for your positive feedback! Kind Regards, Marcus Linden Homes
1/5
Street all roof nails not…
Street all roof nails not responsibility, our visitors me and my wife car tyres cost a lot’s money, they refuse to pay, council and highway said they responsible, some reason they don’t believe us,
Good afternoon, Mr Sarica, We have reached out to the customer service team, and they have confirmed they requested photographs from you in order to review this issue further which to date they have not received. Our customer service team also arranged for the site manager to walk the site and assess areas, and no nails were seen. We will ask the customer service team to contact you again to discuss this further. Kind Regards Marcus Linden Homes
5/5
Great customer service
Great customer service. Really enjoyed the view and the support.
Hi Ana, We're glad you enjoyed the view and support! It is wonderful to hear about your great customer service experience. Thank you! Kind Regards, Marcus Linden Homes
5/5
I wish I could rate them higher
I wish I could rate them higher, Hannah is an absolute dream to work with and so so helpful!
Hi Ella, We're happy to hear that you had such a wonderful experience. It's great to know that our team member was so helpful. Thank you for your positive feedback! Kind Regards, Marcus Linden Homes
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Sutton Courtenay. has the most, with 720 reviews rated 2.5 out of 5, followed by Aylesbury with 702.
The three Linden Homes Thames Valley offices, by town: