Trusted Agent profile
★★★★★
731 reviews across 3 offices and 2 platforms
Linden Homes Thames Valley has three offices, in Sutton Courtenay., Aylesbury and Shinfield. Together they have 731 reviews on two platforms, rated 2.5 out of 5 overall.
Linden Homes Thames Valley's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
TrustpilotWorst soundproofing and very slow response from defect co-ordinator
Got this new apartment. Defect co-ordinator is very slow in give us a response and the whole process of dealing with snagging issues is very slow. Need to send them two emails everyday to remind them again and again. Also, they have worst soundproofing in the apartment. Tube underground passes by from our apartment and its a shock to hear tube noise after every 5 mins.
1/5
TrustpilotNo bad. Until there is a real problem..
We bought our home in early 2018. All seemed fine. There were obviously a few snagging issues, but Linden were reasonably good at fixing most of them. There was nothing major, and they had contractors on site building other homes, so I guess sending one over to us for 10 minutes was no trouble. A more significant issue with the front door required us to badger them a lot, but it did (eventually!) get done.Other friends had horror stories of buying new builds and getting terrible customer service problems. I was the one saying 'Oh no, Linden were great! You should go with them next time'. Not any more. One of the things we asked them to look at was a gap between the tiling and the guttering on the roof. We could see the gap from the ground, but obviously could get up there to take a close look at it.A contractor came over and 'fixed' it. But apparently, ignored a far more significant problem.Towards the end of 2020, we noticed a large damp patch was visible coming down the front of the house. Long story short, it turns out part of the roof had been fttted incorrectly. Every time it rained for the last 3-odd years, water had been pouring down the gap between the external and internal stone work!Of course, we got this fixed ASAP, it only cost £180, so hardly the end of the world. By this time, we were over the 2 year limit for 'snagging issues'. However, as previously mentioned, we had told Linden about a problem in exactly this area. It was thier shoddy worksmanship that caused the problem and thier shoddy followup that had resulted in water pouring down the inside of our wall for almost 3 years.So we explained the situation and, considering the fact that we couldn't actually see the problem from the ground, asked them to reimburse the £180. Didn't even ask for them to pay for investigating possible damage or anything. The response we got was: "We will not be reimbursing you the costs for carrying out your own roofing repairs. If you had considered that there was still an issue with the first repair carried out, as per normal process we would have expected you to report this directly to Linden Homes for them to attendance by the roofers, during the first 2 years of your warranty defect period"
1/5
TrustpilotCould their customer service and sales process be managed by broken Robots??
I have been trying for over a week to speak to someone just to get some more information about the homes available etc but so far I've not heard back from anyone yet. Really makes you wonder what their customer service would be like if you choose to buy a home with them... Clearly, all the reviews suggest that they don't have good customer service at all and it seems they're not interested in making that good. I don't get why do they advertise all these properties if they don't want to sell them! Another interesting point to make: one google review suggests that they are discriminatory against foreigners....I am foreign myself and I am really starting to think that it might be true!
1/5
TrustpilotI gave these a negative review a couple…
I gave these a negative review a couple of years ago and thought I’d have a look to see if they’ve improved at all. After reading a few pages of comments I find it very suspicious that in almost every positive or five star review someone is actually named but this doesn’t seem to happen with negative reviews. Surely they can’t be leaving their own reviews!!!!!
5/5
TrustpilotMoved into a Linden Home on Sherford
Moved into a Linden Home on Sherford, Plymouth in Dec 2020. Very lucky to get the plot and house that we wanted and thank you to Karen Dove for sorting out a very easy sale and introducing us to their resident IFA. We've been here nearly 3 months and have to say that Linden have been excellent from start to finish. Love the house but there will always be snagging issues in a new build. Matt O'Connor has been excellent in sorting these issues for us in a timely and professional manner. He's a credit to Linden Homes and can't recommend him highly enough.
2/5
TrustpilotDon’t buy
If you are looking at the Harper’s Heath estate in Hatfield doncaster. Don’t buy. It’s like living on a council estate. Violent neighbours. Drugs. Etc. We wish we had never moved here. Sadly there are a minority which are ruining the community for the majority.
1/5
TrustpilotThe homes they build are NOT SAFE
The homes they build are NOT SAFE. They used highly flammable building materials and have refused to take responsibility. Due to this it's not possible to get a mortgage company to lend for a mortgage on one of their (illegal) properties but even if it was.. AVOID AT ALL COSTS.
1/5
TrustpilotNot impressed so far ........
I have rung and emailed numerous times over the past two months to book an appointment to view a new local development. I have heard nothing. Yes, I know we are in a lockdown but the houses are being advertised and their own website is saying they are open for viewings. Even a quick courtesy call would be better than nothing but it seems they don’t want the business. It is certainly making me think twice about buying one of their homes.
1/5
TrustpilotExtreme Building Safety Issue
Built my high rise flats with NO FIRE SAFETY - missing cavity barriers, missing fire breaks. FLAMMABLE cladding! I’m now stuck in limbo waiting to find out how much this is all going to cost me (25 years old) as the government fund doesn’t cover half of it! We now also have to pay for someone to walk around 24/7 in case there is a fire due to their awful safety corners that they cut. DO NOT BUY!!!
1/5
TrustpilotA nightmare from the get go
A nightmare from the get go - cut corners at every chance, very poor/no insulation in some walls, contracted into an extortionate heating system, carboard used instead of actual filler, uneven floors and the cheapest finishes possible
1/5
TrustpilotBuy a house if you don’t care about your safety
Up until 18 months ago, I would have given more stars. Since then there has been various issues with the drainage system which has meant that the road cannot be surfaced. Finally in the Autumn of 2020 the iron works were raised which suggested the road would be surfaced. However, as of February 2021 this still has taken place. This is causing issues for pram and wheelchair users as the curbs are too high. It’s affecting our cars as you can’t avoid going over the raised iron works. It’s meant that the council can’t adopt the road, so we can’t have a grit bin. We had a letter to say it would be surfaced w/c 1st Feb. Then on the 5th Feb we were told that due to adverse weather it couldn’t take place. However, that week our town had no adverse weather. We were told it would be surfaced the following week, but we knew this wouldn’t take place as we had been forecast snow. Yesterday we got told that due to health and safety of the workers, another meeting is needed on the 1st March. Seems Lindens don’t care about our health and safety....they have our money and now couldn’t care less
5/5
TrustpilotThe Taylor Linden Journey
We as a family started our journey with linden homes in February 2020 at the brockworth Perrybrook Site , we had been looking for a new home for a while and I called in on my way home from London and met Dan for the first time , he was very courteous and attentive during that first meeting and made me feel at ease and very welcome. We met again the next day this time with my wife and the decision was made to purchase plot number 13. The process went very smoothly until cv19 and the lockdown however I have to say Dan and the team kept us updated at all times during a very frustrating period for us all, we finally moved in to our new house in October and I have been very happy with our treatment right the way through the process a very professional organisation all the people we have dealt with have been a credit to Linden and Dan has been exemplary from start to finish a true professional , I am a Sales Director myself working in the fenestration industry so I really do know what exemplary looks like and Dan personifies this.Well done to all at Perrybrook Linden and I was a little apprehensive as this is my first New build purchase but I would happily recommend Linden and the team . ThankyouThe Taylor Family.
1/5
TrustpilotDon't care once you've moved in
Linden are great service wise, until you have moved into your house and then they are absolutely useless.We moved into the Manor Park site in December and so far have had 8 different visits to fix issues that should have been dealt with before we moved in. The site team make all the promises in the world but then the trades people don't care and just cause more damage when they come to fix anything.If I could give 0 stars I would
5/5
TrustpilotPleased home buyer!
The reviews about Linden homes on this page almost made us think twice about buying from Linden, I’m glad they didn’t.We had a fantastic experience with Locksley place , Enfield team.Aaron Cansdale , project sales manager is extremely good with his job. He was extremely helpful,thorough in Pre and immediate post sale period.He was always availbale on the phone , even on weekends, and in the evenings .I think this is best quality for any sales person.Other sales team Sarah and Gill were good in their roles and kept me updates all the time.Emmanual, site manager is superb when it comes to get things done promptly. Always accesible.Good to talk to and always comes across as helpful, knowledgeable and enthusiastic.I met highly efficient team at Locksley place and they all made our journey very smooth, from first viewing to completion.I highley recommend Linden homes , Locksley place Enfield.
4/5
TrustpilotWe have been in our new Linden Home in…
We have been in our new Linden Home in Sherford Plymouth now for just over 7 weeks. The sales team in particular Karen Dove with the help of Debbie really did all they could to help us secure our dream home and we cannot thank them enough. Since moving in we have been in the hands of the site team for our snags and outstanding works. Matt O'Connor has been very good and advised of works and helped organise trades to return to clear issues we have had, we can't fault him. We are now operating on the clixifix site and hope that the same level of service is received with this, as we have logged further snags for remedy.
1/5
Trustpilotshould not buy from Lindon Homes
should not buy
1/5
TrustpilotAppalling service
If I could give no stars I would. Such a bad service. Just emailed a complaint but don't suppose I'll get a response from that either. Had to jump through hoops for affordability check even when you know you can afford it. Declined and cancelled our viewing because I cant get Aprils tax return before 5th, even when bank statements and service contracts can be provided and if it take 6-9 weeks to complete I'll have the return by then. Mortgage team were rude and made me feel like I wasn't worth anything and would never own my own home. Lady I just spoke to from Linden after days of trying to speak to someone was rude, arrogant, condescending, patronised me and didnt like it when she got it back from me and raised her voice at a customer! Absolutely appalling way to deal and treat with customers.
5/5
TrustpilotThank you to Linden Homes!
I have recently purchased a property (at Perrybrook) from Linden Homes, and I would like to express my thanks to both the sales team and the on site building team (that really have gone above and beyond to promptly address snagging issues, as I reported them). The Linden Homes team at Perrybrook and Vistry Western have all done a superb job, I have been pleasantly surprised by the high level of service, and I'm very pleased with my purchase and buying experience.
4/5
TrustpilotKingfisher Green
We bought our first home at the Kingfisher Green development in Exeter and the entire buying process was so easy and straightforward. Karrie the sales executive was very helpful, friendly and made sure the process was smooth even in the middle of a pandemic. On moving in, there were a few cosmetic issues as you would expect, but we were very impressed with the degree of honesty from the sales team and the site manager about these issues and they set out to fix each and every one in record time. Amber and her team were amazing at sorting the issues and keeping us updated every step of the way.We highly recommend the team here at Kingfisher Green if you're looking to buy in Exeter.
1/5
TrustpilotTo even know where to begin with this…
To even know where to begin with this review is filling me with dread and anxiety and if someone had given me the foresight to avoid using linden homes i would’ve avoided a whole year of heart ache.The houses look beautiful on their website and the face to face customer service is second to none! They’ll become your best friend..... but please don’t be fooled....once you’ve handed over your life savings for your dream home you’re forgotten.... we’ve been here a year now and have had endless problems..... the customer service has been probably the worst I’ve ever experienced in my whole life from everyone I’ve had to deal with.... even the “highest” person in charge.... they really honestly DO NOT GIVE A ****They do not return your calls..... speak to you like dirt and if you do get an appointment for someone to come and repair the ENDLESS problems you’ll face... they just don’t turn up.I can’t tell you the saga that started when we came to collect the keys because I’ve written about it so many times to complain and nothing has even been acknowledged never mind dealt with.... and reading all the reviews on here .... lots of people have all had very different stories but with the same outcome ..... nothing is done to make you glad you bought your house with these people ..... spend your hard earned money elsewhere and save yourself an emotional breakdown
1/5
TrustpilotLemon Home
Well!!!!! Where should I start. Bought this property a year ago after one of the other properties on this site fell through, which I found hard to believe as they said it was not affordable to me... absolutely crap linden homes.Had the mortgage in place, so they offered me a 3 bedroom across the road. Talk about not finished, snagging order went in after 2 weeks and to this date absolutely nothing has been done. No attention to detail, they sub contract out to cowboys absolutely terrible. If other houses were missing things this must of been the house I purchased to come in and take what they want. I have a fridge with no shelving only a wine rack where I’m balancing my eggs on, and still not got them.I’m fuming with this company, sales team promising this and that... what a load of crap... all lies.To anybody thinking of purchasing a property from this shower think again... they promise the world, but actually doing it is another thing.Regarding the landscaping... to be honest I’m not even going to go their, again cowboy landscapers.Don’t buy from Kingsgate Development !!!!!!!!
1/5
TrustpilotLeaks & Poor Workmanship
We've lived in our Linden home for 2.5 years and during that period had the usual snagging stuff which Linden generally took care of. They were excellent in the first 2 weeks and then asked for a review which we gave happily & positively. Unfortunately, since then we're had 2 leaks which have caused damage to both the flooring and ceilings below. We are still waiting on the main bathroom floor to be replaced.Our latest issue is faulty grouting in the en-suite which has led to water getting behind the tiles causing mould and again water damage to the ceiling below.I started to remove the silicone around the shower tray to replace it but the tiles were lose and literally fell out which was due to the grout failing. At this point we spoke to Linden who's response was:"In terms of your shower, I have spoken to my manager, our NHBC inspector and the NHBC directly who have advised, it is believed that the reason the tiles have fallen off from the bottom row is due to mastic or grout failure in which the area has turned black from water damage.The reason for this belief is there is no pipework present around this area meaning, this damage has not been caused by a pipework leak. I have queried with the NHBC whether the mastic and grout would be deemed a latent defect to which they advised, mastic and grout falls under homeowner maintenance outside of the warranty period. Noting you reported this issue outside of your warranty, I regret to advise I cannot assist any further.Should you wish, please do feel free to contact the NHBC for further advice and support."So they basically said, the grout has failed (in less than 3 years!!) but it's our problem and not theirs.We've owned houses for decades and other than cleaning - grout doesn't need maintenance.So, Linden not interested. NHBC not interested. Insurance company not interested (they only cover leaks and not water ingress due to faulty workmanship).Now, we are left picking up a £2-£3K bill for the repairs.We nearly sold this house and bought a larger one on the same development (Beaumont Park in Ringwood) but Covid put a stop to that - potentially a good thing and we dodged a bullet - more bathrooms = more leaks.As soon as this is sorted out we'll be selling this clown house which just keeps falling apart.
3/5
Trustpilotawful finish
Currently a tenant at the Linden Homes Graylingwell estate in Chichester.... I live in a flat... The finish on these flats is awful. Gaps in the sealant around the bath, in the kitchen and in the bedroom. Linden Homes didn't replace the old roof tiles on this building so we are always having leaks and damp patches in bad weather (not good for flats only build 5 years a go).They also didn't replace the old wooden windows, which are a nice feature, but unfortunately they are not air tight like modern windows and therefore make the flat incredibly poor at keeping heat insulated and also for keeping the sound out. Furthermore, the windows on my flat have split at the frame as wood tends to do over time, this now causes moisture to get into the walls leading to damp patches.The problem isn't completely Linden Home, most new builds aren't finished great and you often have to get the finishing team round to do some snagging etc. It's blatant my landlord didn't, so all these issues might have been solved when these properties were initially build had my landlord bothered to ask Linden Homes to come back.However, of course, if Linden Homes had built these places to a higher standard intially than these issues that are coming out now might not have ever existed. I'm a little upset I can't lie when I first looked at this flat I thought it had great potential and the surrounding area is lovely. Unfortunately over the last year all these issues have come to light and I now see how poor the build quality was from Linden Homes.In conclusion, if you buy a Linden Homes property make sure you give it a proper inspection before move in and get Linden Homes back to finish off all the odd jobs if it's a looking a bit bodged!
5/5
TrustpilotVery nice job
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Sutton Courtenay. has the most, with 721 reviews rated 2.5 out of 5, followed by Aylesbury with 703.
The three Linden Homes Thames Valley offices, by town:
