1/5
TrustpilotTerrible brickwork
Terrible brickwork. Way out of spec according to HSBC but its all covered by looking not obtrusive at the distance of over 10 meters in broad daylight!
Trusted Agent profile
Linden Homes Thames Valley estate agents in Sutton Courtenay., Aylesbury and Shinfield
★★★★★
732 reviews across 3 offices and 2 platforms
Linden Homes Thames Valley has three offices, in Sutton Courtenay., Aylesbury and Shinfield. Together they have 732 reviews on two platforms, rated 2.5 out of 5 overall.
Our offices
Linden Homes Thames Valley's three offices, most reviewed first. Each has its own page.
- Linden Homes Thames Valley Sutton Courtenay.Appleford Road, OX14 4PP722 reviews · 9 on Google (4.4)61 in the last 90 days
- Linden Homes Thames Valley AylesburyLinden at Orchard Green, Kingsbrook, HP22 7BX703 reviews · 4 on Google (3.0)66 in the last 90 days
- Linden Homes Thames Valley ShinfieldAppleton Way, RG2 9RN0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Linden Homes Thames Valley office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotPromise the earth, deliver nothing of value.
Purchased a 4-bedroom home at Kingfisher Green, Cranbrook. I have now been in the property for four months.Prior to and just after reservation, the sales staff were outstanding, nothing was too much trouble and they wanted to ensure I got all the additional options I required.However, once they had the money for the reservation and options, things changed. Upon handover, the house had not been cleaned and they admitted so. There was a significant issue with the carpet, but rather than delaying the handover to have it fixed, they decided to hand over a house which wasn't finished, hadn't been cleaned, and with problems with the flooring in all but one room.Their contractors are evidently appointed on a cost basis, as the quality is appalling. The paint on the walls in the kitchen, stairwell and landing was so thin you could still see the plasterboard. They made a big point about not using a brush to touch in any paintwork, but evidently their own people had done precisely that.It took three attempts to get all the carpets fitted properly, including having to have the landing carpet replaced twice as their contractor cut it too short on one attempt and attempted to disguise it by brushing the pile under the carpet grippers across the doorways.The toilets do not flush properly, yet the site management say it's normal to have to hold the flush button for as long as needed. It's not.The garage had the dustiest floor I've ever come across, evidently from poorly mixed and badly finished concrete. In the utility area, the washing machine space was too narrow to fit the washing machine in. It took over five weeks to get this fixed.There are chunks taken out of the render on the outside of the house. These were contractually supposed to be fixed within 28 days, but now four months in and still waiting - supposedly they can now only do this in the Spring.The front door has warped. The banister has come loose. Drains and slabs have had to be replaced already. None of the walls downstairs are square to each other, and some of the walls are clearly bowed.Avoid Linden Homes at all costs!
2/5
TrustpilotTerrible customer service.
Lovely house, but circa 250 snags including 5+ serious leaks that took more than 2 years to resolve. Same story from all of the neighbours. Linden were slow, an inefficient in resolving the issues. They handed the house over basically unfinished, some walls not painted, some plumbing not working - for example they didn't connect the dishwasher so it leaked on first use and ruined multiple kitchen cupboards.
1/5
TrustpilotTRY MICKEY MOUSE FIRST!! - DISGUSTING SERVICE!!
Linden Homes owned by Vistry Homes are a disgrace to both the Customer Service industry and Construction Industry. Our home was handed to us with a host of issues, some of them extremely minor and not worth discussing, some of them not so minor and still ongoing 2 years later. Even down to silly things like every single door stop in the house had three holes in to screw it to the skirting board and yet all were held in with one screw! The fixtures and fittings are all of poor quality and constantly drop out or become loose as a result. We have huge gaps in our windows letting a draft in and yet we have complained about drafts since we first moved in and this has gone unnoticed. We even have concrete lumps under our floor which they have been to creed twice in an attempt to repair and they still haven't managed to fix it. We were offered a cash settlement to deal with it ourselves which was no where near what its going to cost to put it right. Our Driveway is now sinking, we agreed Turf in the Garden which was laid on top of debris and sand and is all clumpy and doesn't grow. And yet, I could live with all of these issues if the customer service was good....which it certainly is not.I have contacted Linden Homes on numerous occasions and am constantly made to feel like were the ones at fault. We have never even had an apology with exception of a standard "Sorry you felt that you had to get in touch" The home is a disgrace and Linden do not care. Sadly, I have no option but to take legal action which I really don't have the time or patience for but have been left with no choice. Having read the other reviews on here today, I now feel at ease that it isn't just me and they really are just terrible.If you're buying you first home, take it from someone who rented previously - I wish we still were! Linden/Vistry do not deserve peoples hard earned cash.
1/5
TrustpilotCustomer service is awful
Customer service is awful. The time it takes to resolve issues would be better spent working over time so you can buy a better house so you don't have to settle for Linden Homes. Months for a toilet seat. It's a joke. This is one of many many issues
1/5
TrustpilotPLEASE READ THIS BEFORE BUYING
PLEASE READ THISLinden Homes are a terrible organisation. I really, really, really wish I had read the reviews before going through part-exchange with them. I am going to go into more detail in the future but I am sorting legal action first and I have been advised not to give details. But basically they kept asking for money from us, we sold our house to them, they sold it to a buyer and then they delayed our new house build. The buyer then pulled out as she needed a house quicker but with the delay from Linden they couldn't wait.Linden continued to ask for money, including getting daily house views whilst we dealt with a new born baby. After the market went quiet they started to withdraw without telling us and our solicitors nothing. They said they needed new paperwork (We and the solicitors provided everything they asked in the first 3 months). After our solicitors proved legally we didn't need the paperwork that was over 20 years old and sorted generations before us, they pulled out without telling us a thing. Our estate agency told us and apologised for how terrible Linden had been, and said that we had been pulled from the market. One month later and they still have not acknowledged us or paid us a penny back to which they said they owe. ABSOLUTE JOKE. Please on your life, don't use LINDEN. Read the reviews here, believe the stories of the people. There are many good alternatives, don't be drawn in.
1/5
TrustpilotThe customer service is non existent
The customer service is non existent. If you lodge a complaint then they will not speak to you - just send you emails . They ‘forgot’ to put a radiator in 2 of our bedrooms - making the rooms really cold . 18 months in and still waiting - now we’ve been given a date for mid January. Not good enough Linden and your ‘Customer service ‘ team want sacking .
1/5
TrustpilotUncaring vile
Rating only, no written review.
1/5
TrustpilotAVOID freeholders trapped with managements fees
Do not buy a new linden home property or anyThey trap you and sign you up to first port the worst company imaginable to manage cutting the grass They said it was no charge until they completed the whole estate. They then changed that and split the estate in to phases. First port and linden then made up fees one example is the £15000 management fees then another £7000 for the actual cutting of the grass. Totalling £24000 for phase 1 for cutting the grass They do not finish works the estate is a tip, so much mix matched tarmac from shoddy workmanship having to be done then redone Lights don’t work and haven’t since instal Lies lies lies when chasing them blaming anyone they can but not doing the work AVOID at all costs were selling and will never use linden vistry or whatever their name currently is
1/5
TrustpilotWe purchased two homes as investment…
We purchased two homes as investment properties off Linden Homes. They are like chalk and cheese, one house is fine the other is riddled with latent defects latest ones is an unsealed concrete base allowing damp through. The customer service is the very very worst in the house building industry time and time again issues are fibbed off and excuses made. Do not expect any kind of customer care from what is a bunch of cowboy builders and believe me I can justify this bold statement. From rats getting through uncapped mains water pipe runs to damp concrete to at least fours water pipeLeaks and poor electrics. Only cconsistantancy is the woeful customer care team who really should be ashamed of thier replies
5/5
TrustpilotAs a first time buyers we had no idea…
As a first time buyers we had no idea how to go about buying a house. Linden Homes guided us through the whole process. From start to moving in help was always on hand. With the challenges of relocation and school children they made it all less stressful. Now we are in our new house and loving it. We are the first family to move into the development and have met our new neighbours who are lovely. Thank you Linden Homes and a very special thank you to Debbie you truly are a gem.
1/5
TrustpilotLiars!
Customer service awful. Site managers keep lying to us saying the defects are our fault, despite having paid for surveys which show there’s a build defect.Don’t buy from Linden, choose a different house builder.
1/5
TrustpilotFire safety defects - 6 figure bills!!
Linden homes built my development with completely missing fire breaks, with flammable materials on our balconies, with flammable cladding and flammable insulation - in BREACH of regulations! It was also signed off by NHBC despite all this & now the innocent leaseholders who were MISSOLD their properties are facing bills of £150k- £200k EACH!!! Linden Homes have not offered a single penny to fix THEIR mistakes that THEY hid from us!!! AVOID AVOID AVOID!!!!
1/5
TrustpilotDeceitful, lack of ethics and incompetent. Linden have cost me £2500. AVOID AVOID AVOID
Where do you start with this deceitful company. We reserved a property on their Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with Linden on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale. We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that Linden could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Linden to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Linden house being finished! After a formal complaint to Linden they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Linden would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far. Both purchases fell through solely as a result of Linden's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Linden. AVOID AVOID AVOID.
5/5
TrustpilotWe were under offer and looking for a…
We were under offer and looking for a brand new house. Joseph the area sales manager was excellent. Nothing was too much trouble for him. I love the fact that if you need to move quickly you can buy a smaller property and use their exchange program when a larger house becomes available .
5/5
TrustpilotChudleigh purchase
We have purchased a home in Chudleigh with lots of help from Hayley and Beth. The whole process was very smooth and we were kept informed at event stage. Every email was answered within an hour , all snagging was completed with a couple of days and the house is lovely. Absolutely superb all round
5/5
TrustpilotLove my new home and thank you to the site team!
Only been in my home for 2 months or so at bracken grange but can’t fault the build and the after sales team. Some minor cosmetic snags but to be expected and these issues were dealt with quickly. Garry and Anth the site manager and assistant manager are always friendly and checking in to make sure no more issues have arisen and the same for the sales girls Danielle and Charlotte that have went above and beyond helping out with unrelated issues that they didn’t have to.
1/5
TrustpilotExcellent Promises - Atrocious Delivery - Finches Park
Purchased a 5 bed house on the Finches Park, Kirby Cross development. Sales office really made the effort too make sure we purchased, in others words we got a good deal.Completion was delayed to Augusta 2020, due to Covid and since then we have unsuccessfully tried to get the house finished to as satisfactory standard.,On moving in day, the house was filthy and the paint on the walls was so thin you could still see the plaster. So at our expense we had it painted even though we knew the advice was don’t paint it for two years.The site office was where you had to lodge your problems and some of these were sorted. Of course we found more problems and we sent a revised list to site. Once again some, not all, were done.We were then told to contact after sales. That has been the biggest waste of time yet, despite a senior director praising their customer service improvement - there is zero customer service. Site denied knowledge of some of the problems so we supplied after sales with the paperwork.We have had lists from managers of what needs to be done. - guess what - still not done and now they cannot even be bothered responding to us. Even the area sales manager cannot get them to reply.It has got to point we have had no option but pass our complaints to a solicitor.My advice to anybody looking at Linden is do not touch them unless you want a house rather than a home. If trustpilot gave a zero option, I can assure you that if a zero score was possible, I would have given that to Linden Homes.
1/5
TrustpilotLinden homes is racist they Treat…
Linden homes is racist they Treat people with ethnic minority backgrounds and disability is differently they pulled out of a contract for no reason when we were just about to exchange they have been ignoring calls and treat people like they are worthless they made people cry suicidal and hospitalised because of the stress and the bullying that Linden homes have put people through Do not buy with them you will not be happy Linden homes or a curse you will never be happy in a home of London because it feels like it is cursed with a bad luck
1/5
TrustpilotSTILL WAITING
My integrated dishwasher was not installed correctly. After chasing they sent someone out to fix it. He came with no tools or materials and just said yep - it needs fixing but I have nothing with me🤦♀️After pursuing linden for a year they sent another guy out - he had 50 percent of what he needed. He came with the tools and materials to fix the left hand side of the dishwasher!! Strangely enough that destabilised the dishwasher and now it’s collapsed into the unit. Nearly 1.5 years later I’m still waiting for repair refund and compensation. This is after another repair job had to be done twice as wasn’t done properly the first time. Still waiting Linden....
1/5
TrustpilotYOU HAVE TO COMPLAIN EVERYDAY TO GET RESPONSE
We are really disappointed with the management of the issues of our new build house. When we moved in, we had a faulty fridge, a leaking shower and (what we think are) plumbing faults which have been ignored (and other "smaller" issues which we have basically had to ignore as the bigger issues haven't been dealt with!!!). We simply do not have time to chase up everything everyday 2-3 times a day, these should be managed by the company itself. We knew companies were adjusting to the lockdown period when we moved in, but now we have been told our warranty ran out is very disappointing and we are considering lawyers! Buying a brand new house should surely be easier than this.Our issues included: faulty fridge, leakage- shower and radiator, blocked toilet and flushing reduces water in other toilets in the house, heating- too cold in some and too hot in other rooms, carpet not fitted properly to carpet bars at doors, fire alarm keeps going off very loud, shower had part missing, flooring damaged... After 1,5 years only the leakage has been fixed and we are waiting for heating to be changed! Not forgetting that we will now need to buy our own fridge as the warranty ran out and hoping the plumbing is checked soon!NB- When they do fix, they did a very good and professional job but we had to wait 1,5 years for this!
5/5
TrustpilotNo complaints - and some really helpful staff
We have owned a Linden home for nearly five years in Devon. I have to say they have always been very fair and good. The reported snags were dealt with and our customer service contact, Barry, was truly excellent. We later had some paperwork issues in conveyancing and I cannot praise the Exeter office staff enough, especially a brilliant lady called Karen. They understood our difficulties and helped us sort them out really quickly. So I have no complaints- and the people we dealt with were always really helpful.
1/5
TrustpilotBought a new build in Washington 5…
Bought a new build in Washington 5 weeks ago put us under great pressure to get the completion completed threatened us with taking the deposit contribution when it was out of control. Completed the exchange on the 15th of July had problems from day one with carpets, snagging issues that have still yet to be completed, the quality of the finish is very poor. Once they get the money off you they are not bothered and don’t care afterwards. I would avoid buying from this company if you can.
5/5
TrustpilotFantastic experience - trust your seller and builder more than the bad reviews
We’ve had an amazing experience with Linden homes. Ignore the reviews if you’re worried, reviews will be hugely conditional on which site you choose as with all building companies. Lynne who sold us the home has really gone above and beyond the entire time and we’ve felt really supported. She didn’t pressure us to buy but was really responsive to our haggling, and she’s been just as angry at the problem as us when we’ve had any issues so has been very quick to solve things! Really feels like they are all on our side and not just bothered about money alone. We had a snagging surveyor come round and he was impressed there were around half the usual snags in a new build - and we’ve had builders/painters/cleaners come by left right and centre to try and fix the tiny snags as soon as possible. Linden even helped us out with a dongle when we had no WiFi at first, and offered to pay for our pizza takeaway when we didn’t have the oven in time for move in. Our house is also way bigger and better laid out than the Barrett homes ones up the road that we looked at (and the sales pitch there didn’t really appeal to who we are, the sales associate seemed quite elitist about the sort of people who lived there. she definitely didn’t read the room as we were after a much more down-to-earth and friendly development) and the site is much nicer. I also felt like linden were much more transparent about what was included in the house than Barrett, who got annoyed when we mentioned upgrades (even ones they said they were giving out on the site!) We almost didn’t go with linden because of their reviews but tbh trust your sales associate and building manager more - at the end of the day they are who you will be interacting with. To be fair I’m quite a hands on and pushy person when it comes to getting responses and clear answers, but honestly I have no doubt in my mind that they will continue to support us as they have done over the past 6 months.Also, believe it or not their recommended solicitor and brokers were absolutely fantastic - I know everyone warns you not to go with the recommended ones but as first time buyers we weren’t sure … thank god because they were literally both SO fast and at doing their jobs.
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Questions about Linden Homes Thames Valley
Which Linden Homes Thames Valley office has the most reviews?
Sutton Courtenay. has the most, with 722 reviews rated 2.5 out of 5, followed by Aylesbury with 703.
Where are the Linden Homes Thames Valley offices?
The three Linden Homes Thames Valley offices, by town:
- Aylesbury: Linden at Orchard Green, Kingsbrook, Aylesbury, HP22 7BX
- Shinfield: Appleton Way, Shinfield, RG2 9RN
- Sutton Courtenay.: Appleford Road, Sutton Courtenay., OX14 4PP
