Linden Homes Kent estate agents in Margate and Hailsham

★★★★★ 1/5

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Bought a Linden Home back in 1999 and…

Bought a Linden Home back in 1999 and with no exaggeration had a snag list of 321 items. First they were building without looking at plans and front of house did not include the bay window. Concrete roof ridge tiles fell of and they just re cemented, after checking with NHBC was advised all roof tiles fitted with too short nails so complete roof had to be taken off and re nailed. There was terrible banding of the brickwork so they had to be cosmetically painted to conform. Kitchen thrown together (a 10 year old could have made a better job) Many other issues too many to mention. Bottom line avoid Linden Homes unless you like a massive challenge to get some sense of value for money.

Steve · 18 January 2020 · Linden Homes Kent Margate

★★★★★ 1/5

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The perils of Part Ex

Be aware if you are going down the part ex route. You can waste 3 months and approx. £2k before they decide they have changed their minds. The ladies in the show room were very helpful, alas the people behind them are more than happy to mess you around (and let you waste your money). Bitterly disappointed with this company. If they do not want to offer Part ex, they should not advertise it (or if they only want to deal with houses less than 10 years old, they should say so)

Rich · 17 January 2020 · Linden Homes Kent Margate

★★★★★ 1/5

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6 months into our new home at Ensleigh

6 months into our new home at Ensleigh. So far no serious problems but trying to get site manager or anyone to deal with small annoying issues, forget it. You must go through customer care i am told, so we wait a week to put right something that could be dealt with in an hour max. Try to speak to site manager on mobile ( his phone does not work ). Multi million pound company?Steve Sherlock

Steve · 16 January 2020 · Linden Homes Kent Margate

★★★★★ 5/5

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My experience with Linden in Bishops…

My experience with Linden in Bishops Cleeve , Cheltenham has been fantastic, initial point of contact was Gemma and the team who dealt with all swiftly and then AJ , a top man , top of his game, any queries or doubt he’s on it, always there to assist. Thank you all at Linded.

Jay · 12 January 2020 · Linden Homes Kent Margate

★★★★★ 1/5

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Set opening times don’t mean they’re actually open...

Wanted to talk to someone in the marketing suite today @ Brampton Park. Went there 3 times during their opening hours and no one was there.Annoying. Won’t be going back.

Megan · 11 January 2020 · Linden Homes Kent Margate

★★★★★ 4/5

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Brought my new home at Bitton mill near…

Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.

Miss · 9 January 2020 · Linden Homes Kent Margate

★★★★★ 1/5

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Avoid at all cost

Love the design of my house and love the location unfortunately that’s where it ends, from start to finish and now a year after moving in we have been let down with false promises, lied to and had to battle to get things put right. Linden are a fantastic company UNTIL you exchange then they are the worst company I have ever dealt with. I would strongly recommend looking at any other builder other than Linden, you have been warned read all these reviews and steer well clear.

Phil · 8 January 2020 · Linden Homes Kent Margate

★★★★★ 1/5

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It won't do much but I guess if enough…

It won't do much but I guess if enough people put the boot in on Linden Homes and their parent ownership - which as I write i understand to be Galliford Try.My daughter is in a flat on a development in Colchester. The external landscaping to the whole estate of houses is unfinished. Street lighting after four, five, six years still does not work. Specifications on the plans were altered repeatedly. This builder is the worst of a bad lot i fear.

Stephen · 8 January 2020 · Linden Homes Kent Margate

★★★★★ 1/5

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Don’t buy. Cheaply thrown together homes.

I’ve been in my linden home for 3 years. In that time I have had to change the handles on the internal doors. They were so badly and cheaply put together my son got locked in his room unable to get out. I’ve had to change the locks on the front door and garage. The Wi-fi doesn’t work as the internal wiring is all wrong. The kitchen is so cheap that is looking tired and all my toilets leak heavily from the cistern into the pan causing a huge water bill. I certainly won’t be buying again from them.

Paul · 29 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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Not happy at all poor after sale service

Not happy at all, I've owned my home just about 2 years now (base in Harlow Essex) , problem I've faced? Wooden beam hanging, pip leaks and poor customer service. As am writing this review my leaks problem hasn't been fixed yet and it has been more then 4 month now, they ignored my emails. Common we have hard earned and pay huge amount for these homes ! I need someone to get back to me urgently please. I will have no choice now but to start legal action. Really? Do we have time for this?

Yash · 22 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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Unhappy neighbours to new development

been left with mesh fence and linden home paper at bottom of garden as unable to keep to promises 😡😂

Lorraine · 19 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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Disaster waiting to happen

I moved into a new Linden flat 4 month ago and the multitude of snags that were opened then are still open, despite the repairs being relatively easy to complete (replace a boiler part, correctly plumb the shower etc). The major one is a faulty fridge/freezer but despite mentions of the Grenfell disaster nothing is taken seriously by the Customer Services team, all complaints fall on deaf ears.

Freya · 17 December 2019 · Linden Homes Kent Margate

★★★★★ 4/5

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Great service at Blue Mountain.

We have very recently moved into a brand new Linden home at the Blue Mountain site. We have found Linden to be very helpful and friendly from start to finish. The sales team where realistic with move in date and went over and above to help us. Especially big shout out to Rachel who has been with us from the start of our journey. At our 14 day review the site manager attended the snagging exercise and had work men round almost immediately after our meeting to sort out a few errors with the house. We where very impressed and hope this level of service continues. However the only downside was the Mortgage broker they recommended we go with. I would strongly advise that you don't use use The New Homes Group. They messed up and delayed our mortgage application massively which was a big shame considering how smooth everything else in the process went.

Jess · 17 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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Terrible customer service and…

Terrible customer service and management. Will say one thing and do something else. If buying a flat from them directly then get everything agreed in writing with as much detail as possible. They have delayed delivery and will also cut corners where possible unless you catch them.Finally, they have knowingly deviated from their agreed planning permissions and won't engage with owners before making arbitrary site changes.

P · 15 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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From bad to worse

Sales people set unrealistic deadlines, applied unreasonable pressure to me and my buyer, nearly scaring him off by asking for documents he was advised not to share with them by his solicitors.Been in house for nearly 6 months and still not connected to mains drainage. Downstairs loo completely unusable, water level looks like it could overflow at any moment and constantly makes gurgling noises. Smell is unbearable throughout the house. No support from Linden Customer Service at all, not even useful updates.Think very carefully before buying from Linden - I certainly never would again

Sam · 14 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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Shambolic

If there was a way of having - stars I would. We have been waiting for our house since May, we did part exchange and were told that our house will be ready in June/July, which came and went then told July/August, end. End of July we are told the windows they ordered were wrong and they will get replacements end of August so new moving dates to October/November which also came and went. Finally get a moving date 20th December but now with one weel to go, they are again not sure if it will be ready, they have booked CML for the 20th December the day we have been told we will be moving in. Our buyers should have our house on that day which means if they fail we will be made homeless, not to mention that with one week to go we have been a bit more organised than Lindens and booked movers, got BT and utilities moved. Every single conveyance plans they sent had to be resent as they were wrong. Our meet the builder got cancelled twice both on the day it was due, the second while we were there we were told that the site was too dangerous for us to go in. Thank you Linden Homes for the additional stress to our house move that is one of the most stressful things to do, I am not looking forward to potentially be homeless at Christmas with my 4 year old in tow. Utter Shambles..... Disappointed does not begin to explain the feeling.

Brad · 13 December 2019 · Linden Homes Kent Margate

★★★★★ 2/5

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Totally disappointed with Linden homes

Totally disappointed with Linden homes, the only good thing about them is Maureen, one of the sales representatives.I believe we were mislead from the start and I was so excited to be having a new home but quite relieved we pulled out now.

Beanie · 13 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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So we put a deposit on a new home

So we put a deposit on a new home, Which was on a part buy ownership.But was never told from the beginning that actually a NIGHTMARE of a company called HAYLO HOUSING actually owned the house not linden..So that was firstly never made transparent to us.then months down the line we were told we owe them £100 admin, again we were never told this.When questioned one of the sales staff pulled out a sign from behind her computer at the other end of the office which tell you about the fee.But up until then you wouldn't know.We were guaranteed a move in date documented x2, of 29.9.19by the middle of November we still were nowhere near moving in. And ended up pulling out of the sale.Both Haylo and Linden have offered nothing in the way of apology or anything towards a big bill off our solicitors for £100s of pounds, for the stress and heartache of pulling out of the sale.Maureen at linden was helpful but she could only do so much in this sham of a sale.We are left devastated and upset at the lack of sympathy caused by these two companies.Beware because all they do is bat you between Lindens solicitors and Haylo solicitors.. And none know what they are doing.

The · 13 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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Once you buy, they say bye bye

Avoid Linden Homes, once you sign you will never be able to reach them. I think they turned all their phones off but they keep sending texts for 'new house offers'.28 year old first time buyer who bought using help to buy in 2016. Move in date was delayed until 2017. Building process was a mess. Multiple site managers who kept leaving. Never any clarity, my neighbours and myself had a nightmare. Huge delays.Sneaky discount offer where they offer to give you so much towards legal fees but then charge it back through admin fees at the lawyers (said it was for the other company) they are the developers!! Avoid their solictors and go independent!! Mislabelling of the numbers and site numbers on the pipes meant it took the National Grid/British Gas/Western Power years to figure why my gas meters were not on the register and made payments to Bristish Gas almost impossible as they could not find my property! Entrance/back and flat doors installed by Linden Homes according to FirstPort are not fire safety standard. Causing FirstPort to threaten to take legal action if I did not pay to replace them. Linden homes claim no knowledge and claim no responsibility. No calls back when raised. They never answer the phone. No repairs done as the responsibility is pushed to site managers/management companies. They forgot to register me on the land register, their solictors forgot key paperwork, was hit by huge additional costs on day of move to complete! Was recommended to use Bright Solicitors was signed into a leasehold contract with Pentland Estates Management (they no longer exist and are now Firstport). HomeGround, FirstPort and Pentland Management at all costs.Missold leasehold agreement clause! Never sign a leasehold agreement without reading the TP-1 stipulating service charges and do not buy a property which has any doubling ground rent clauses.In dispute with both the management company and ground rent company for overcharging and poor customer service due to the above being written into the contract meaning service charge and ground rent can be sold off by the freeholder whenever and fees will keep rising. DisgracefulOnly option is to sell as are all my neighbours to get out of this hell of increasing debt. Property developers need to be investigated and under deep scrutiny.

Zazzles · 6 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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Once you buy, they say bye bye

Avoid Linden Homes, once you sign you will never be able to reach them. I think they turned all their phones off but they keep sending texts for 'new house offers'.28 year old first time buyer who bought using help to buy in 2016. Move in date was delayed until 2017.Building process was a mess.Multiple site managers who kept leaving. Never any clarity, my neighbours and myself had a nightmare. Huge delays.Sneaky discount offer where they offer to give you so much towards legal fees but then charge it back through admin fees at the lawyers (said it was for the other company) they are the developers!! Avoid their solictors and go independent!!Mislabelling of the numbers and site numbers on the pipes meant it took the National Grid/British Gas/Western Power years to figure why my gas meters were not on the register and made payments to British Gas almost impossible as they could not find my property!Entrance/back and flat doors installed by Linden Homes were according to FirstPort not fire safety standard. This was not discovered until a year after I moved in. Due to this FirstPort threatened to take legal action if I did not pay to replace them. Linden homes claim no knowledge of the issue and claim no responsibility. No calls back when raised. Was given a number where they never answer the phone. No repairs done to the building etc as the responsibility was pushed to site managers and or management companies. Despite supposedly being a 10 year building guarantee on all new build properties. Management company counter argue that Linden Homes are responsible. Linden Homes forgot to register me on the land register. Was recommended to use their solictor. They forgot key paperwork, which meant I was hit by huge additional cost on the day of completion. Despite chasers in the weeks and days before. Completely incompetent.I and millions of others were missold leaseholds. I signed into a leasehold contract for service charges with Pentland Estates Management (they no longer exist and are now Firstport). Never sign a leasehold agreement without reading the service charges (mine seemed reasonable but no idea this could be sold off and uncapped) and do not buy a property which has any doubling ground rent clauses.I am now in dispute with both the management company and ground rent company for overcharging and poor customer service. However due to signing a leasehold clause in the mortgage I have no rights and property developers can sell the freehold as soon as possible (after 1 year) to different management companies who are allowed to raise fees and deliver nothing as they see fit. Disgraceful.Only option is to sell, just like my neighbours, in order to get out of this hell of increasing fees.Property developers & convayaners need to be investigated and under much deeper regulatory scrutiny.

Zazzles · 5 December 2019 · Linden Homes Kent Hailsham

★★★★★ 5/5

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if you love stress and being fobbed off…

if you love stress and being fobbed off at all levels then this is the housebuilder for you as an experienced newbuild buyer with homes from two previous builders this is a shocking experience. I could give you details but I don't like to give people nightmaresupdate site manager has now addressed all problems and I am content once more.p.s I love my new home and location.

PaulHodgson · 4 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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A fraudulent, unethical company

Linden Homes continued to market my property after I'd reserved it; I believe, because they wanted to circumvent paying the property agents fees. With one week to go until completion, they pulled out and immediately replaced me with someone they'd found themselves. I found out that they'd pulled out from my solicitor with no communication from Linden Homes. I escalated this to the regional Managing Director, who was rude and unhelpful. I will now escalate it to the ombudsman.

E · 3 December 2019 · Linden Homes Kent Margate

★★★★★ 1/5

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From start to finish it has been such a…

From start to finish it has been such a bad experience and to this day 2yrs on I still have snagging issues that haven't been resolved Nhbc are no better as I believe strongly they they are working together.

Amrik · 27 November 2019 · Linden Homes Kent Margate

★★★★★ 5/5

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Bishops Cleeve - New Home

We brought our Linden house in Bishops Cleeve in June 2018, we were helped from day 1 with regards to exchanging our current home, we were given a set move in date and we move in on that date. There were a few snags as to be expected these were quickly rectified and the after sales team has been helpful with the one issue we had. AJ has been helpful throughout the entire process and we have been in the home circa 15 months and have no complaints. Very happy customers.Jack

Jack · 19 November 2019 · Linden Homes Kent Margate