Linden Homes Kent estate agents in Margate and Hailsham

★★★★★ 1/5

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Shocking after sales service

Once Linden Homes have your money, they seem to wash their hands of youThe day we moved in we reported five windows scratched and 10 months later, they still haven’t been replaced and we’ve had numerous excuses every time we have chased. They have not taken the lead on this at all. We have had to chase themThe gas hob wasn’t working properly, and we were told we had to report it to the manufacturers. Their assessment was it was how it was fitted. Linden Homes disagreed with this?As expected, we have had settlement cracks however these cracks are, in our opinion, are excessive in quantity and size. However, Linden Homes will not do anything about them unless they are the width of a pound coin. We even have large cracks on the stairs which third-party builders that have been in our home have stated it’s poor workmanshipIf I was able to put pictures up, I would attach them for everyone to see the quality We even had a built-in oven that we couldn’t use, because it was meant to be for a undercounter not eyelevel. Again, we had to fight to get that changed. We’ve had issues with the dishwasher turning itself on and off. We’ve had issues with the washing machine despite the high cost of their homes, they provide low-cost appliances, unless you upgrade and pay. Linden Homes customer service after care, not proactive you have to chase them and they never get back to you when they say they will. Even after speaking with shaunagh in customer service and copying Sarah Speerings in on emails they still don’t seem to care that we are not happy after spending £635,000 on our home. To say we are disappointed is an understatement think twice before buying a Linden Homes property.

Marie · 16 March 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Poor craftsmanship and customer…

Poor craftsmanship and customer service. I have now been living in my home for two years and finally have the funds to repair the botched jobs done from the builders.To start when we moved in we chose to install our own flooring and we had plastic and dirt left all over the floor despite being told they had a ‘professional cleaner’ in. We had several snags such as:Poor painting almost everywhere - skirting boards looked as though the brush was dipped in sand. Dents all over the walls.Toilet seats were broken - someone came to fix them then they broke again. Leaking shower screen - this was repaired multiple times and still leaked and has now ruined my flooringBroken electrical sockets.Poor grout in shower - never fixedEven though we had tradesmen come out to fix some of these issue they weren’t to a good standard and I have ended up having to fix things myself.Overall I would not buy again with the poor finish. A new build home has no excuse to be done poorly so please sort this out!

Miss · 15 March 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Disgusting customer service

Disgusting customer service, the basics of human decency have been long forgotten with thisMoney grabbing bunch. Avoid them if at all possible there are better house builders and for sure you will get better customer service from rats although I feel that may be insulting to rats - avoid if you want to be treated like a human being or kept informed - I mean it’s only the biggest purchase you ever make after all - if slap dash service with linden homes always winning then go for it - if not avoid at all costs - totally disgusted with this company.

Tina · 27 February 2023 · Linden Homes Kent Margate

★★★★★ 4/5

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Helpful staff from start to end of…

Helpful staff from start to end of buying/moving in process. Good support once moved in as well. We didn't have a perfect buying process but I don't think any house purchase goes without a few bumps. This was mainly due to a new member of staff who didn't seem to know the process so we missed out on selecting some extras and I assume Linden missed out on extra income. The replacement sales staff were excellent. Regardless, the property was built and completed on time. The site team aftercare has been good, despite a number of minor snags to be resolved. You have to expect snags on any new build and equally have to expect disruption when they are fixed.

Vicci · 25 February 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Beware

Beware. If you have issues then customer services do not want to help. I had to top my boiler up for the past year or so, and I thought nothing of it as there was no visible leaks, until I noticed that the pipework in the tank cupboard was leaking. Phoned customer services up and it was agreed with one woman that although I was out of warranty by 6 weeks they would send a plumber round. Rang back next day as I hadn't heard anything, to be told they're doing nothing as its out of warranty. Another problem is that my front door has been hitting the frame since we moved in, and they have been out to it 3 times to try and fix it, which works temporarily then it goes back to hitting the frame again, you can see in the photos that the door isn't square in the frame. But as I'm outside of the two year warranty now no one wants to know. I have fixed the leaking pipe myself, because Linden are too rubbish to help a customer over the sake of 6 weeks outside of warranty. The door, I guess I'll have to pay for someone to come and fit one properly so it doesn't hit the door frame.

S.pawneygmail.com · 21 February 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Arranged for a viewing at Linden Homes…

Arranged for a viewing at Linden Homes Site at Retford for 12noon Sunday 5th February 2023.We arrived at 1130am and waited for a representative to arrive. No one turned up. We left at 1245pm. How unprofessional of this Company. 60 mile round trip for nothing.

Alan · 5 February 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Awful. Be aware Linden homes Vistry Group

Awful.We bought a new build because we wanted an easy life having spent 10 years renovating a very old house. We should have known when we were not permitted to see the house (in the three months they knocked it up in) that things weren’t great, but we were excited about the new build experience. Laughable. It’s cost us multiples of hundreds of pounds to rectify issues in the home.We are nearly two years in and we are still waiting for painting, glossing to be done. Everything is poor. Report it to customer service you say? Good luck with that. Linden homes (Vistry) send cowboys that make it worse rather than fixing it. Linden homes send them for two hours at a time weeks apart. So by the time you’ve cleaned up after them (sanding dust everywhere, they don’t close doors, sealant wiped all over furniture, up kitchen units etc) your back at again. Issues were on the snag list, multiple issues have occurred since, repeatedly reported to customer service. Still no resolve. When my other half rang this week and suggested they use cowboys in their social media the customer service lady laughed! She proceeded to say it would be another 2 weeks before somebody would come to assess.

Nikki · 3 February 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Appalling! Avoid from every angle!!!

Nothing but problems since day one! Even a site manager told us he wouldn't live in this house!!! Been here over a year now and still having works and repairs done. It's an absolute shambles! Over 2 page list of problems with it! No one takes responsibility or liability for anything what so ever ... Absolutely shocking. Hated living here since day one!

J.s · 1 February 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Ruined our New build experience. Please avoid!

The houses are built so poor and cheap! We have had no end of problems with Linden homes who is owned by Vistry group. Eastern area.We have listed 30 problems since moving into our home less than a year ago.I wish I had never bought our new home with them, their customer service is awful and so impersonal, you're just another number to them and they always blame the tenant for problems. We speak with Nicola and Victoria from Vistry Groups and have had so many issues with no communication. You're constantly chasing. Please do not buy with them.

Miss · 1 February 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Be warned

Be warned, STAY WELL AWAY. The worst New Home I have every purchased. Shocking build quality with endless snagging list and with Linden Homes in no particular hurry to rectify. Do yourself a favour and leave well alone. Bunch of Cowboys.

Mr · 25 January 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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DO YOUR RESEARCH - DONT MAKE THE SAME MISTAKE!!

The Build quality is atrocious, customer services team are even worse. I can’t believe that in this day and age, companies like this are allowed to trade. They lie, overpromise and don’t deliver and don’t return calls. This has been ongoing for two years plus. Our home is currently on the market and two of the three toilets are blocked yet again due to inadequate drainage. Google this before you buy and you will see the truth about Vistry Homes/Linden Homes.

Richard · 19 January 2023 · Linden Homes Kent Margate

★★★★★ 5/5

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Amazing team at Kirkleatham Green!

A great experience from start to finish! Ben, Jack and Karl have been amazing throughout and made the whole experience really enjoyable. Really friendly and helpful people who put me at ease from the start and went above and beyond to make sure everything went right.Really happy with the house and the estate is lovely as well. You can tell Ben, Jack and Karl are really customer focussed and want the estate and the homes to be great for the customers, and its shown in the build quality and the success of the estate. Thanks a lot for everything! So glad I decided buy my first home with you!

Josh · 16 January 2023 · Linden Homes Kent Margate

★★★★★ 5/5

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Fantastic team on kirkletham…

In buying a linden home on kirkletham green, I have found the whole experience great, Ben jack, Karl and kev have been helpful from start to finish, yes we have had snags to get completed but that was to be expected, but working together we have solved most, we had no internet for 6 weeks (due to open reach) but Ben and Jack let us use there dongle for the whole time. Nothing is too much trouble.If I was to put a suggestion forward for the company it would be to have a team of work people who can do your snags when your home but when you work Monday to Friday this is not the case at the moment. Ben jack Karl and kev keep doing what your doing and thank you for making our move into our forever home a good decision.

Claire · 15 January 2023 · Linden Homes Kent Margate

★★★★★ 5/5

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Kirkleatham green

We moved onto Kirkleatham Green in November our experience has been great don't get me wrong we had a good list of snags to get completed but most are complete now and that's because of the great staff that work for Linden homes to mention a few,Ben and Jack from sales are very professional and nothing is to much trouble they go above and beyond to sort any issues out for you also Karl and Kevin site managers are very customer focused and you can call on them at anytime and they will sort any issues out for you.The people I have mentioned have become like our second family and I feel like we have known each other for years please carry on doing what use are doing and hopefully everyone who moves on this site will have a great experience like we did.

Michael · 15 January 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Uncontrollable leak in our new build

After logging a leak coming through our bay window in our new build on 2nd November, we’re still waiting for a repair.No contractor has been sent out to attend the leak and we now have water pooling in through our ceiling, pulling off the plaster and damaging our floor. What can I say - their team are helpful when they’re on site and want you to rate them highly in their customer satisfaction surveys. But when there’s a real issue, their customer service team aren’t exactly responsive. I sat on hold for over an hour to the out of hours emergency line and no answer.

S · 14 January 2023 · Linden Homes Kent Margate

★★★★★ 4/5

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Willow Woods, Ely

Just moved into the new Willow Woods development in Ely. Very happy with our home. Damien & the sales team have been great and the Site Manager Mike is super helpful, considerate and professional. Couple of small snags but nothing major and house looks great. Knocked off a star for how Head Office handled an issue with our part exchange. I thought that was cheap of them and we nearly pulled out but glad we didn’t as love the house and the area. Fingers crossed the love continues, will update if it doesn’t but for now, we would definitely recommend.

Nones · 6 January 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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I moved in my first home at the end of September

I moved in my first home at the end of September and even since there has been nothing but problems. The first day I moved in, my fob to get into the communal entrance was broken so I had to ask a neighbour to let me in which is very frustrating. When I walked into my home there was a massive hole in the wall and dirt all over the floor which the builders left, Linden Homes acted confused and said they ‘didn’t know it was there’ I then had to wait over a week for this to be rectified. The lock on my front room window was broken so I wasn’t able to open it let alone close it, in the freezing cold months it was causing my property to be extremely cold throughout. The estate agent asked a builder to come and fix this, they never showed up the first time, when they eventually did it was even managed to be fixed - the window is still broken 4 months later. The lift was out of service for around 3 weeks after I moved in, surely this is what I am paying my service charge for? Linden homes never informed me on the bin shed code, so I have had to ask around and eventually find out from an on site builder what the code is, this is basic information which I should have found out on the day I moved in. I was given the incorrect water supplier so I have been awaiting a letter from them which obviously never arrived as it was the incorrect company. The entire process has been a nightmare, the communication and professionalism is awful. I would not recommend at all!

Ella · 6 January 2023 · Linden Homes Kent Margate

★★★★★ 5/5

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Manor View East Grinstead 4-bed

Manor View East Grinstead 4-bedOverall we are very happy with the new home.The quality of the build is very good. We had it inspected by a 3rd party and though there are some minor snags, there are no major issues. We've been in for 3 weeks now. Linden have been in touch and proactive on any issues so far.We love the house and compared to what we viewed prior to this it is about 10% cheaper than others we looked at in the same area and much better with an incredible view.Customer service initially was not good at all. Mainly that e-mails and phone calls never got answered, Donna would not answer my calls and never answered my e-mails. I would have to go into the sales office on site on most occasions.However, since Alex arrived in the office, she always comes back to me and has been very helpful. Clive, the Site Manager is also great - both are a pleasuer to deal with.We are first-time buyers, being a new build under construction when we exchanged was unusual but we got to chose all our own features and extras and are really happy with the result.

Daniel · 4 January 2023 · Linden Homes Kent Margate

★★★★★ 1/5

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Worst property and service

The quality of the property I bought from LH is awful, worst one I’ve ever seen. Never buy from them, customer service was good in the beginning, once you changed your contract, no anyone replies you anymore. Site manager is just a liar who can do nothing for thousands snagging issues.Don’t buy from them, don’t trust them, they just wants your money.

Mark · 28 December 2022 · Linden Homes Kent Margate

★★★★★ 1/5

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AVOID

We have been a sold a poor home. Please avoid.

Rebecca · 21 December 2022 · Linden Homes Kent Margate

★★★★★ 1/5

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DO NOT USE PCR AGENCY FOR HIRING…

DO NOT USE PCR AGENCY FOR HIRING LABOURS COZ THEY DONT PAY THE WORKERS! YOU WANNA BUILD YOUR HOUSES FOR FREE ?

DZ · 29 November 2022 · Linden Homes Kent Margate

★★★★★ 2/5

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Absolutely terrible company

Absolutely terrible company. The work is average at best. The customer services are awful. We have had approximately 35 days of work completed on our house with snags, all of which are bodges and usually fail multiple times. Do not use this home builder.

Paul · 22 November 2022 · Linden Homes Kent Margate

★★★★★ 2/5

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Very Poor Communication/Service - Don't waste your time.

One of the worst companies I've dealt with for general communication - You go through the motions for share-to-buy but when it comes to signing up and paying a deposit, can you get hold of them? Three times, with three (phone) eligibility interviews, numerous personal data sent and then they are impossible to contact and just don't return calls, voicemails & e-mails. They then call out of the blue asking if I am still searching for a property. I said yes I am, just not with them anymore because of the above. This lot are ranked joint bottom with Bromford (New Homes) for basic communication/courtesy. Just not worth the time as they appear to not be interested and/or any good.

SP · 10 November 2022 · Linden Homes Kent Margate

★★★★★ 5/5

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Heath Farm Estate, Greater Manchester

Heath Farm Estate, Greater Manchester. Only a couple of snags so far- moved in end of May 2022 so 5 months ago. 8 year site development- about 6 years left.Very good.

Shaun · 6 November 2022 · Linden Homes Kent Margate