Linden Homes Eastern reviews in Royston, Kirby Cross and St. Albans

★★★★★ 1/5

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DO NOT BUY FROM LINDEN HOMES COWBOYS!!!!!

I would not recommend buying a home from linden homes!! We have had so many issues with the house and the customer service is appalling!! We have had serious mould issues all around the house, bathroom floors coming up, waste water not draining away properly since we moved in causing blockages in our downstairs toilet which is still ongoing and not being resolved, this leads to waste water coming out of sinks and no use of downstairs toilets!!!! Bedroom doors dont shut, cracks in ceilings, bedroom carpets coming up along the sides, kitchen units not being stuck on the walls properly... the list goes on!!! Its disgusting how they leave you with all these issues, I have to take days off work to wait for them to resolve these and sometimes they dont even turn up!!! Customer service team always fob you off or say they cant book you in for 4 weeks. Even took the issues to the MD who send a 1 lined email back saying he would take to customer services. Our whole estate is having the same issues not only us. I would never buy a house from linden homes!!!!!!

Jade · 2 May 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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LIARS AND CHEATS - DO NOT BUY FROM LINDEN

I feel sorry for the poor woman below. What a horrendous story. I am putting this on here to support my friends who are currently living in a hellish situation in their new home.Check out the Daily Mail article 'surrey homeowners furious with Linden Homes over sewage smell'..... it's all self-explanatory. But it rings very true with the story below. The lying and deception - the passing the buck, and the sheer callousness of this company.They also have some very dodgy dealings behind the scenes - directors with conflicts of interests; shell company set ups (so there's no money in the bank if they're sued). Corporate thieves really.......

Ruth · 29 April 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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People are promised their dream home…

People are promised their dream home only to be faced with a house of nightmares!!! Avoid Linden Homes at all costs!!!

Nikki · 29 April 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Disgusting after sales

Rating only, no written review.

Howard · 28 April 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Consistent with everyone else's review, customer service is awful.

Consistent with everyone else's review, the flat looks good and seems to be fairly well done (except for the plumbing; almost everything has leaked). But the problem comes in getting the snagging fixed. Customer services are shocking. In 9 months of living here, I haven't had a single response to emails. If you phone them you get told the relevant person is busy and will call you back - never happens. They will come round with a paint brush - anything else and you are left frustrated. We aren't a special case - all of our neighbours are also struggling to get anything done. Linden homes couldn't care less about post-sales customer service.

Nathan · 22 April 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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They are liars!!

Rating only, no written review.

Emre · 22 April 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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If I could give zero stars I would

If I could give zero stars I would. I emailed 6 weeks ago and got completely ignored (even though I received an automated email saying they would reply within 7 days). My chase up email also was ignored. When I called I had some woman telling me I had called the wrong team even though I had not, and was then dealt with by another incredibly rude woman. The customer service is appalling, and would certainly put me off buying any house with Linden Homes in the future - as soon as they have your money they don't want to know, apparently.

Dorothy · 17 April 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Living with Linden Homes 2 year nightmare construction site

HiRegarding Linden Homes: We have not bought from them but have had to put up with living in front of a huge development (flats/houses up to £Million +) nothing but noise, vibration, dust, swearing from workers, lorries delivering before 7.30am. Constant beep beep reversing tones from site vehicles before 8am. this we stopped after all complaining to noise dept at council. Broken rear fence when they just scraped their digger up and down it to clear undergrowth behind (jan '17). Still not fixed. Cut avenue of lovely trees down with TPO's on to widen access route. Workers parking in our car park spaces, lobbing lunch etc out of car windows when finished. witnessed one worker assaulting what looked like his ex wife? hit her in face, swearing, going mental over who had their kid over weekend, nice people they employ. Alarms going off over bank holiday weekends, no one bothered to come out, it was their site office alarm. They have a mix of Housing assoc, rent to buy on plans but obviously not told buyers of houses they are on a part council estate. We enquired as to what these houses were but they refused to answer.Had a lovely outlook of trees, bats, animals, birds but now covered in flats, tarmac, houses, soon to be filled with cars, noise, probably will end up moving. Linden could not care less about any complaints

Laurence · 13 April 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Aborhent builder

Though the property looks nice and some superior materials and parts have been used, the standard of workmanship, quantity of snagging issues and professionalism of their after sales department is shockingly bad.We love the area and the development but every house in our new estate has had issues with Linden. Internally - we have had severe problems, sometime they can take 3/4 visits to rectify. External issues far outweigh any problems we've had within the house. The leadership team deflect and ignore the issues, blame everything and anyone else.My advise would be to tread carefully. We were mis-sold plenty of things and given assurances that were broken. Snag your house and keep on top of them. They strike me as a loathsome company, morally corrupt without any procedures to support consumers.

Hammers77 · 26 March 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Do not buy a Linden Home, you'll live to regret it

Bought a house at Linden Home’s Longacre development in Basingstoke. Absolutely shocking standards of finishing inside the house. Been chasing them for a whole year now to fix snags, they've done hardly any of them. Chasing Linden Homes to come and fix their poor workmanship is a full-time job. Once they've got your money they don't want to know. If you're lucky enough to actually have someone show up to do some work, good luck being able to get them to understand what they need to do, they're mostly Eastern European and don't speak much English! Linden have clearly started using cheap, unskilled labour to try and increase profits. Some of the materials that they use are obviously of very low quality too, If they can save 20p on light switch, which is so cheap and flimsy that the fitting bends off the wall, they’ll do it. Spotlights that hang down from the ceiling by a few mm, gaps in the paint around them, 3-5mm wide cracks everywhere, collapsing floors, front doors that are not painted by the manufacturer, but rather are painted on-site by what looks like a five-year old judging from the paint on the glass and the gaps in the paint around the edges and fittings and letterbox, plumbing leaks, I’ve been waiting for them to send around the promised plumber for 4 months now, the leaks are still there! Windows of dubious quality, with 2mm gaps in their fitting where they meet the sill which are apparently ‘normal’.I know people who work in the industry and they tell me Linden used to have a good reputation, but a short while ago they were taken over by Bovis, who have clearly implemented a new strategy of grab the money and run, maximise profit and don’t deliver fair value or good after-sales service to the customer. They’re clearly still trading on their pre-Bovis reputation, but boy, oh, boy is that reputation taking a big hit now. All of my neighbours report the same experience, we’re at our wit’s end! Someone needs to bring them to book, they’re a deceptive company, who are not delivering the high quality homes that people pay a premium price for, they’re not even providing a basic level of decent finishing. It’s starting to feel like a ‘class-action lawsuit’ is going to be the only way to get them to lift their finger. My neighbours and I are in discussions on how to proceed in this regard.DO NOT BY A LINDEN HOME, YOU’LL LIVE TO REGRET IT (unless it collapses on you during the night, which is quite likely, but at least then you'll be put out of your misery).

David · 21 March 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Buy a Linden home and expect RATS!!

Buy a Linden home and expect RATS in your loft due to poor build and badly laid drains. You can also look forward to poor wood workmanship, stupid layouts of electrics, a lawn full of rubbish just under the surface, toilets that dont flush and the thinnest lick of paint on all walls as standard. NHBC refer you back to Linden for any issues and after 2 years they couldnt care less.

Melissa · 16 March 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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The Linden homes does not deserve even…

The Linden homes does not deserve even for 1 star!!DO NOT BUY YOUR HOUSE FROM THE LINDEN. I have recently bought my house from them. Now, it becomes my nightmare. 1. The actual bedroom size is MUCH smaller (more then 7 cm) than the size in the brochure. 2. I have more than 100 list of defections (just for 3 months) but they did not try to resolve them. 3. They put a street light inside of my front yard without my permission. 4. They hided the uncompleted garage footing to visually see by putting a wooden panel. Therefore, it has 1.2 m depth of dig (25 cm width) between the garage wall and the garden wall of next property. And it is VERY VERY unsafe for small children. MOREOVER, I reported all of these to their customer centre (Guildford), but they did not response AT ALL. All I have is 'we will call you back'. Literally, I called them more than 100 times, but I NEVER received their PRIMISED call-back.

Minkwan · 12 March 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Shinfield Meadows -7 months work incomplete

It has been 7 months since we have moved into shinfield meadows but not a single snag done. They haven't finished with the basic mastic, paintings etc.

Ann · 3 March 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Good homes / execrable customer service!

Linden probably build good homes, but their social responsibility and ethics stink!. I stayed in a new Linden development last year and damaged my classic car at night on an unmarked, unlit metal barrier which they had left sticking out into an unlit and narrow car parking access road. I wrote to them politely to invite them to pay for the repair (at £250), and supplied photographs of the damage, and they strung me along for four months before saying they 'can't' defray my expense. This could have been a much worse accident. Clearly, they couldn't care less unless I could assemble a viable case for the Crown Court!

G · 18 February 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Worst ever experience, avoid

Worst ever experience,1- first they let us move in once even the building mot ready.2-from first day lift is not working till now.3- flooring is came off .4- appliances was not given what we agree.5- boiler start making noise.6- paint start to came off.7- main door alighment problem.8- my car damaged due to thier building work.9- doesn't care of health and safty.10- water start leak under the flooring .In first month we start facing this problem not sure how this will go later .

Shahzad · 3 February 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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THINK TWICE BEFORE BUYING A PROPERTY FROM LINDEN HOMES.

THINK TWICE BEFORE BUYING A PROPERTY FROM LINDEN HOMES.I feel compelled to share my experience after buying 2 properties from Linden Homes. The sales pitch is fantastic, locations are great and the property developments have a lovely home setting.Unfortunately the quality of the plumbing in the properties is very poor considering I experienced 4 leaks in new properties, one of which caused flooding. The construction contractor appointed by Linden Homes had plumbers that supposedly met the highly acclaimed Linden Homes standards.Linden Homes customer services are responsive to issues arising during the 2 year warranty period but I was refused a thorough survey of the piping after the recurring leaks. I also asked them to consider extending the warranty period after the troubles I had. Unfortunately they refused despite advising Linden Homes customer service management that I will share my experience on review sites if I have another leak soon. Lo and behold, I experienced another leak days after the 2 year warranty period expired. The plumber I sent out showed me the loose pipe fitting, confirming my thoughts of sub-standard plumbing in the properties.Sadly I expected a more responsible response from Linden Homes. What impression does it give you about a company that is proud of the homes it develops? I hope this review finds its way to the management team as well as potential buyers.Be wary of Linden Homes glossy brochures and polished website especially the ‘Hear From Our Customers’ link. I would have given a similar account shortly after completion and moving into lovely new homes.Also note Pentland Estate manage the properties after handover. They are part of Galliford Group that owns Linden Homes. I was pleased the management was taken over by First Port, as it took Pentland Estate Management over 4 months to repair and resolve the flooding problems to the dismay of my tenants.

Hassan · 3 February 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 2/5

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Customer service

Linden Homes nice houses staff are quite good and are quite helpful until you are in then you have any issues it’s referred to customer service.I would not hold your breathe for two long as the service is poor always chasing up after them .must say service before issues is excellent as they just want your money .Once in your new home however it’s a diffferent matter not everyone will have issues but if you have you will know I am telling the truth about customer service

Ian · 6 January 2018 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Bought a house on Bishops Grange in …

Bought a house on Bishops Grange in Higham Ferrers. Along with most people here it was a bad experience. They completed outside of the timeframe we were given, calling us on the first day of our weeks holiday in Spain that we would be moving in 2 weeks. Nothing was packed at all! No snagging inspection, they say they fix afterwards. So, we had to have the driveway corrected as the water didnt go down the drain and fell all over the grass, lino in kitchen stretched as not glued down. House was rendered and looked so uneven a monkey could have done it. Most of the houses on this estate, including ours, needed the render done twice. Customer service is a joke. No service. They are just there to faff you off. It gets to the point where you have to fix things yourself - including the toilet that had been drip drip dripping water under the lino downstairs until we noticed that water was creeping up the door frames from 4 months of wee and excrement leaking out. Even the showhome was sold as substandard - they were trying to convince the buyer of that house that bigh breeze block sized cracks under the windows were normal. It was only when the buyer saw scaffolding up our house for 3 weeks that they realised leverage could be had to get Linden to actually put it right. When you spend £360k on a home you expect some decent service. From the on site sales office, to aftersales, Linden are just rubbish.

Steve · 19 December 2017 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Customer Service a joke

Customer Service a joke, they don't listen to you, they don't believe you and.you have to fight to get anything done. Two years in our house, 7 A4 pages of snagging, tradesmen in the house 11 months out of 12 in 2016 and 11 months out of 12 months this year, 2017. The only reason it wasn't 12 months in both years was because of a health scare in 2016 and telling them I needed a break in 2017. In 2018 they are ripping up the Master bedroom and small bedroom floor because the metal frame in the wall in between the bedroom moves when you walk on the floor. They are pulling up the top landing floor and the lounge floor because it has the lifted. All 3 of these jobs were supposed to have been done and completed on the 7th & 8th December, they turned up at 10am on the 7th and were gone by 10.45am, there excuse it was too late to go and get materials! I had taken a day off work for nothing. The Customer Service department then lied and said I had agreed for them to come back in January! I had a surveyor round the house on Friday, due to the fact that the there is such a draught in the lounge, which sits above the garage they have to take part of the garage ceiling down to see if insulation has been put in, if it hasn't the whole ceiling will have to come down! I wish I had never purchased this house from Linden Homes South West. They have no customer care, all they cause two years of stress!

Mrs · 18 December 2017 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Terrible customer service

Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.

Laura · 17 December 2017 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Once you buy house...they never gonna …

Once you buy house...they never gonna complete snagging issues. They will blame you for everything. Good tip: After completion, keep condition to complete everything up to standard and then do exchange. Special emphasis on flooring and carpets, as poor quality. Don’t accept their karndean flooring.

Aarti · 13 November 2017 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Disgusting company that takes your money and turns its back on you

Customer Service and management are extremely difficult to get hold of and treat you like a piece of dirt.Roof leaked - took Linden 6 months to fix it after many threats from me to sue them and have them investigated by NHBC.Boiler incorrectly installed and deemed unsafe - Not in anyway interested in rectifying it and blaming it on me! as if I'd touch the boiler in any way! - GSR are now investigating them and they may have to audit every boiler they have ever installed!!! (fingers crossed)Went to sell the property - Ended up having to go to the managing director and threaten a financial ombudsman complaint as they refused to answer my solicitors simple questions to enable me to complete - they literally put the sale and purchase in jeopardy for weeks causing me huge amounts of stress!General don't care attitude - Whenever there was a snagging issue they were clueless and generally didn't care Confusion of responsibility - between Linden and the management company first port, each would blame issues on each other and refuse to do anything blaming it on each other, I ended up being in the middle of a blame game every time I had questions or issues with the propertyHead of customer services - when I raised a complaint about how I was being treated I managed to get hold of the HOCS who literally couldn't care any less and said it's not their issue (how do you get to be a Head of Customer Service and have the audacity to speak to a customer like that?) Most of the staff are like this.The apartment - They finish the apartment with some really nice high quality units in the bathroom and kitchen and it does feel premium however lots of unfinished grout and cracks around floor/wall/bathroom joining's - they use good quality products but poor quality contractor's/builders.Smoke detectors - All the smoke detectors in the building went off one day and would not turn off, they sent some lemon contractor round who removed all of the batteries, I called to say what happens if there is a fire in the building now and none of the smoke detectors are on?! it took them weeks to fix them and trust me they didn't care and weren't happy they had to do it. I've lost count of the amount of times I've had to threaten to send them a solicitors letter or go to the FOS/FCA.Put simply if you are considering buying a Linden home, don't let the higher quality of products in the home cloud your judgement just don't buy a home from them ever, especially if you plan on selling it as they will not comply with your solicitor to sell it!!!!

J7gti · 10 November 2017 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Worst customer service ever …

Worst customer service ever experienced. The flats are unfinished after completion. Shoddy standards. Poor workman. No hot water on the whole site. Never follow up complaints or taken seriously. Not a single happy tennant on a 300 home site. Shocking don’t waste your money.

Max · 2 November 2017 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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very unprofessional company

very unprofessional company. After one of their agency employees sped out of the construction site, hit my car and drove away without stoping to give me their details, my car is now a write off and i am left with the outstanding finance on it. Linden homes did not even have this employee registered on site. No one on site knew his name, address or telephone number. I imagine this is a breach of health & safety as the employee did not sign in on site. They were however aware he was working there, as they noticed his car was facing the wrong way around on site. I do not understand why linden homes allowed this employee on site.

Susieb · 23 October 2017 · Linden Homes Eastern Kirby Cross