5/5
GoogleVery professional, helpful, friendly and successful service from Holly and Catherine.
Agent replied · 24 August 2024
Thank you for taking the time to leave us this lovely review Lou. ⭐⭐⭐⭐⭐
Trusted Agent profile
Lang Town & Country estate agents in Plymouth
★★★★★
660 reviews across 2 offices and 3 platforms
Lang Town & Country has two offices, all in Plymouth. Together they have 660 reviews on three platforms, rated 4.8 out of 5 overall.
505
Reviews on Google
All 2 offices
55
Reviews on Facebook
All 2 offices
100
Reviews on Trustpilot
Business-wide
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Our offices
Lang Town & Country's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Lang Town & Country, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 503 reviews on Google only. Show every review
Google5/5
GoogleLang Town and Country were the agents on both our sale and purchase and we couldn’t recommend Emily and the team more. They were fantastic from start to finish, got our house on the market within days and sold very quickly. They kept us updated and communicated with us almost daily and continually chased the whole chain to get it pushed through. If we ever sell in the future we will not hesitate to instruct them again they provided an exceptional service.
Agent replied · 23 October 2024
Thank you so much for this lovely review.
4/5
GoogleCommunicative, knowledgeable and generally very helpful. For our first rental property this has been exactly what we needed.
Agent replied · 23 October 2024
Thank you Noah for your review
5/5
GoogleShawnie was very friendly and professional to deal with. The whole process has been very easy and communication has been on point which really helps. Thank you Shawnie @ Lang Town & Country!
Agent replied · 23 October 2024
Thank you for your review, we really appreciate it! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleGreat and professional service from the Lang Town and Country Team. Their customer service and approach to property letting is top notch. I can recommend them any day to anybody. Thank you
Agent replied · 23 October 2024
Thank you so much for your 5 star review! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleEveryone at Lang Town and Country were exceptionally helpful and made buying the house as easy as they could. They arranged viewings so that we could meet builders and check dimensions which really assisted us as we thought through our purchase.
Agent replied · 10 November 2024
Thank you for a lovely review Jane, it really means a lot to us ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleFantastic Estate Agents. I have used Lang Town and Country since the early 90s, for both lettings and selling multiple houses. They are by far the best estate agent in Plymouth, and every part of the business is professional, caring, and kind. Could not recommend enough!
Agent replied · 23 October 2024
Thank you Jeanette for the lovely review
1/5
GoogleTerrible customer service, they ask you to provide a lot of information only to actively ignore attempts to communicate. I've heard that, allegedly, they have a strong dislike of children and don't want tenants with families
Agent replied · 24 August 2024
Dear Guy, We are disappointed to receive and read this review & we are sorry to hear of your dissatisfaction. However, all applications are put forward to the owners who decide who they would like to view their property. Your position and situation were put forward to the landlord and they felt that you weren't best suited to their property. We are inundated daily with applications and unfortunately cannot go back to everyone. We do have an automatic response which does say this when you apply. We do hope that you and your family can find suitable accommodation, and should you require assistance in the future we would be delighted to help.
5/5
GoogleWe have had a fantastic service from all at Lang Town & Country Plymstock on our recent purchase. Holly went above and beyond to chase for updates and with help from Kat, we were kept updated throughout the whole process which has a been a bit of a roller-coaster. Both were very friendly and professional and we would highly recommend Lang Town and Country following the service we have received. Thank you :)
Agent replied · 24 August 2024
Glad we got there and hope you enjoy your new home. Thanks for taking the time to leave this lovely review as well Georgina. ⭐⭐⭐⭐⭐
5/5
GoogleWe’ve used Langs to manage our rental property for the past four years and they have always been incredibly professional and helpful. We would highly recommend them if you’re looking for an agent to manage your rental property 😊 …
Agent replied · 23 October 2024
Thank you so much for the fantastic review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleLang town and country rocks, they have just help me and my family move house, and the process was smooth from beginning to end… Shawnie made everything so easy.. very friendly and smart lady, . 5 star to lang town and country Plymouth
Agent replied · 23 October 2024
Thank you so much for your review. We hope you are happy in your home! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleReally impressive service from Lang Town & Country Lettings team. They were brilliant throughout my move to Cornwall and have always answered my queries straight away. It made the process really straightforward and relaxed. This service has continued during my rental with any issues/concerns addressed promptly with a high quality maintenance team too. Highly recommend. Special thanks to Rebecca, Claire and Shawnie.
Agent replied · 23 October 2024
Hi Tom thank you so much for your positive review. We really appreciate it!
5/5
GoogleThe Langs Team (Shawnee, Rebecca, Claire & Sarah) are fantastic, helpful and professional every step of the way! We have used them before - this time, the circumstances were a little different and Langs gave spot on advice, with nothing being too much trouble, all the way through to the property being let. Fantastic!
Agent replied · 23 October 2024
Thank you Mark for the 5 star review ⭐️⭐️⭐️⭐️⭐️
1/5
GoogleLang town and country interfered into situations which they had no right to and when I told them not to I was ignored . I would not use them again
Agent replied · 24 August 2024
Dear Deborah, Thank you for taking the time to share your experience with us. We're truly sorry to hear that you were dissatisfied with the service we provided. While we strive to provide excellent service, it seems that we fell short of your expectations on this occasion. We understand your frustration, and we want to assure you that we take your feedback seriously. We'd like to clarify that our aim is to make any sale or purchase as stress free as possible, and appreciate moving home can be an extremely stressful experience. Your circumstances were complicated and at all times the entire team provided you with a service where we weren't just your estate agents, we offered you help and guidance on matters that you have not dealt with before and at times even a shoulder to cry on and offer you support over a 9-month period, which is why I am stunned to receive this review. Despite this, we acknowledge your disappointment and apologize for any inconvenience it may have caused. Your feedback is invaluable to us, and we will use it to improve our services and prevent similar situations in the future. We appreciate your understanding and patience in this matter. If there's anything further we can do to address your concerns or if you'd like to discuss this matter in more detail, please feel free to reach out to me directly at paul@langtownandcountry.com or by calling me on 01752 456000. Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Paul Preen Managing Director
5/5
GoogleHuge thanks to the team, you have been efficient, knowledgable, quick to respond and supportive through out the process of buying and selling our properties. This is the second time I’ve used you last time 15 years ago and the quality of your service has not changed. Well done and thank you.
Agent replied · 24 August 2024
Glad we got there in the end Linda. Thank you for your kind words and for trusting us yet again to be your agent of choice again ⭐⭐⭐⭐⭐
5/5
GoogleHolly valued our house for us recently. Not only was she professional, and personable but she was realistic. She was not the type of agent that would promise the world to gain your business, which was a breath of fresh air! I couldn’t recommended Holly enough, she really is fantastic at what she does.
Agent replied · 24 August 2024
Thanks for taking the time to write this fantastic review Daisy ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleExcellent attention to detail and care. The after sale has been seen less. Thank you so much team!
Agent replied · 23 October 2024
Thank you so much Aimee for the ⭐️⭐️⭐️⭐️⭐️ review and trusting us to sell your lovely house.
5/5
GoogleWe have had a great experience with Lang Town & Country Estate Agents. They've been very helpful and efficient and always easy to communicate with.
Agent replied · 23 October 2024
Thank you for your 5 star review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe bought a property recently through Lang, Phil and the team went over an above to help us secure the property. They worked really hard as the go between and everyone we dealt with was friendly and professional, I would 100% recommend them
Agent replied · 10 November 2024
Thanks for the fantastic review and kind words ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleAndy Genge and Phil worked tirelessly on our behalf through a protracted and at times, difficult sale process. I can wholeheartedly recommend them and all of the staff at Lang Town and Country for their professionalism, persistence and their determination to get things right for all parties. Their service is typified by their cheerful and dilligent approach and my family are extremely grateful to them for going above and beyond.
Agent replied · 23 October 2024
Thank you so much Andrew for the ⭐️⭐️⭐️⭐️⭐️, Andy and Phil are so happy to get the apartment sale over the line for you.
5/5
GoogleLang town and country is the best letting agency I know , their staff are so professional, the agent that attended to me from start till I moved in, Shawnie was so lovely and accommodating, the referencing process was the quickest ever with constant communication in between, she’s always there to answer your question. Thank you Shawnie, I hope you see this , keep up the good job . Thank you Lang town and country, I’ll recommend them 100 percent This review would be incomplete if I forget to mention their office is so clean and attractive I thought I was in a spa :)
Agent replied · 23 October 2024
Thank you for the fantastic review!⭐️⭐️⭐️⭐️⭐️
5/5
GoogleFantastic experience selling my home through Lang at Plymstock. Holly was absolutely fantastic throughout, keeping us updated on all matters and providing reassurance when needed to both ourselves and our buyers. I would highly recommend the team at the Plymstock branch!
Agent replied · 24 August 2024
Glad to help Cleopatra & thanks for the fantastic review and kind words ⭐⭐⭐⭐⭐
5/5
GoogleRating only, no written review.
Agent replied · 23 October 2024
Thank you Marcin for your 5 star review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleI am impressed with the level of professionalism and expertise. I would gladly recommend Lang Town & Country Agents anytime!
Agent replied · 23 October 2024
Thank you Helen for your 5 star review. The lettings team hope you and your family will be happy in your new home ⭐️⭐️⭐️⭐️⭐️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lang Town & Country
Which Lang Town & Country office has the most reviews?
Land & New Homes has the most, with 380 reviews rated 4.8 out of 5, followed by Plymstock with 351.
Where are the Lang Town & Country offices?
The two Lang Town & Country offices, by town:
- Land & New Homes: 6 Mannamead Road, Plymouth, PL4 7AA, PL4 7AA
- Plymstock: 6 The Broadway, Plymouth, PL9 7AU
Has Lang Town & Country won any awards?
Yes. In The Trusted Agent 2026 awards, Plymouth won Trusted Agent.
