Trusted Agent profile
★★★★★
660 reviews across 2 offices and 3 platforms
Lang Town & Country has two offices, all in Plymouth. Together they have 660 reviews on three platforms, rated 4.8 out of 5 overall.
505
Reviews on Google
All 2 offices
55
Reviews on Facebook
All 2 offices
100
Reviews on Trustpilot
Business-wide
Lang Town & Country's two offices, most reviewed first. Each has its own page.
Showing 503 reviews on Google only. Show every review
5/5
GoogleWe moved into a property within 3 weeks. The lettings team in Plymouth were amazing, quick reply to emails and made ammendments within minutes. Really cannot thank them enough. Christine and Claire thank you you made it so easy and stress free.
Thank you Simon for this lovely review. The team work very hard to try to look after all of our clients so 5 star reviews like this make it all worth it.
1/5
GoogleMy experience with Lang Town & Country has been both stressful & traumatic. Considering I entered into a tenancy contract which had been advertised as a long term let, only to be told 4 months in that the Landlord was selling the property. I was given 8 weeks to move out. Understandably this is out of Langtown & Country's hands. However, they chose to make the end-of-tenancy process extremely difficult. I spent an entire weekend cleaning the property only to be told a few weeks later that they intended on deducting £390 from my deposit for various different things. I contested the charges & they agreed these were unfair (Interesting that they would have happily deducted even more money had I not disputed this). However, they still attempted to deduct £180 on a cleaning fee with the main point of contention being "dust". After many emails back & forth, I concluded that we would not find a solution and I took my dispute to the Tenancy Deposit Scheme and won the case. Below is a direct quote from the impartial TDS officer. "A landlord is not entitled to betterment and must allow for fair wear and tear, although the latter does not apply to cleaning. The check-out report has been completed on the 3 June 2024; The information that I have been provided with states that the tenancy ended on the 9 May 2024. As the check-out report was completed almost a month after the tenancy ended and the invoice forwarded shows a clean done a few weeks after that, I no longer find them to be a reliable report of the standard of cleanliness of the property at the end of the tenancy. Based on the evidence, I am unable to make an award to the landlord." Be cautious if you decide to rent through Lang Town & Country. In a rental market where honest tenants, who pay their rent on time, are already burdened with high costs, it’s expected that letting agents provide fair service and support. Unfortunately, this was not my experience. Lang Town & Country attempted to unfairly charge additional fees, even after asking me to leave just four months into what was marketed as a long-term let. Instead of offering protection and transparency, they seemed more focused on extracting as much money as possible.
Dear Jessica, Thank you for tour review. When the property was taken on the owner informed us that the property was for long term rental. Unfortunately, during your tenancy the owner's circumstances changed and they had to place the property on the sales market. I am sorry to hear that you found the end of tenancy process extremely difficult this was certainly not our intention. We had correspondence on an occasion, and I did advise you that had you bought this to my attention I would have looked into this for you. Since the end of your tenancy, we have implemented further training with our team to ensure that tenants are advised clearly about the move out process. We really appreciate your feedback and take all what you have said on board. We wish you all the best in your new home. Kind regards Claire
5/5
GoogleSome years ago I had a chance to buy a house through Lang Town and our experience was very good. So, this year, we decided to sell the house through them and their job was simply outstanding in all aspects. We are particularly impressed by the quality of the support that Gemma McCormick gave us. She was amazing, she went above and beyond to help us. If you are looking for a state agency to sell your home I cannot recommend them enough!
What a lovely review. Thanks Monica I know Gemma worked so hard to make this happen and good look with your relocation
5/5
GoogleGreat team, very professional and supportive throughout the (lengthy) process. Highly recommended
Thank you for the great review Iain.
5/5
GoogleI asked several people which estate agent was best and they all said Lang Town and Country. Phil and James were amazing and it was pretty smooth really. Thanks so much 😃
Thank you so much Philip for the great review. Good luck with your move.
5/5
GoogleRating only, no written review.
Thanks for the 5 stars Robert ⭐️⭐️⭐️⭐️⭐️
5/5
GooglePaul and his team provided an excellent service with a ale secured in quick time and keeping us regulalrly updated.
Thank you Kevin, firstly for trusting us to sell the property for you and for taking the time to leave this review. ⭐⭐⭐⭐⭐
5/5
GoogleThis letting agency has streamed digital processes which facilitate the virtual closing of agreements on properties.
Thank you for your great review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleExtremely helpful, it has taken over 3 months to exchange contracts and everyone we've spoken to in the office has been more than helpful.
Thank you Karen for the great review we do appreciate it.
5/5
GoogleThis is my second time renting from Lang Town and Country and I must acknowledge that their services are truly top-notch. They exhibit both compassion and professionalism in their exceptional service delivery.
Thank you so much Abiola for your great review. We hope you and your family are settling into your new home. ⭐⭐⭐⭐⭐
5/5
GoogleLangs provided a thoroughly professional approach to guiding us through the letting process including recommendations on property improvements and setting realistic rental targets. Our property was let within a few weeks of marketing - would highly recommend.
Thank you Paul for your wonderful review. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRecently completed the sale of my flat through Lang Town & Country. Andy has been excellent and communicated well throughout. I'll definitely contact Andy in the future with new sales/purchases
Thank you Billy for the fantastic review.
5/5
GoogleLang managed the letting and later sale of a flat I owned on Plymouth Barbican. All went well and would recommend. Photos of flat.
Glad to help Tim on both counts. Thanks for taking the time to leave this review ⭐⭐⭐⭐⭐
5/5
GoogleExcellent service, very helpful, highly recommend. A*****
Thank you Paul ⭐⭐⭐⭐⭐
5/5
GoogleI would highly recommend Langs, they have been very professional, diligent, approachable and friendly to deal with, a credit to their industry. The whole team deserves praise.
Thank you Keith, reviews like this are what we are all about!!! ⭐⭐⭐⭐⭐
5/5
GoogleI recently sold my property with Lang Town and County. I can confidently give 5 stars. There communication was excellent, Kat and Holly kept me well informed throughout the process.
Glad to help Cherie and thanks for taking the time to leave this lovely review. ⭐⭐⭐⭐⭐
5/5
GoogleThe whole team at Langs have been amazing from start to finish very professional, extremely efficient and made the transaction go as smoothly as possible. Special thanks to Holly, Josh and Katherine who are a real asset to the company. We finally have our dream home ! Thank you !
Glad we managed to get there for you both Nikki, I'm sure it will be a beautiful property when you've done what you want to do to it, and thank you for taking the time to leave this lovely review ⭐⭐⭐⭐⭐
5/5
GoogleLang town and Country helped me sell my parents home after the death of my dad. The service was excellent and house was sold quickly. We had a protracted chain which caused lots of delays but Holly in particular is a credit to your business. Nothing was too Much trouble, I was updated regularly and when I wanted a call back this was prompt. Holly is professional, polite and was very considerate to our particular difficult situation. Thanks Langs to all of the staff who were equally lovely, but in particular thank you Holly. Would have no hesitation but to recommend them.
Thank you Jackie, it took a while but we got there in the end. Thanks for taking the time to leave this lovely review ⭐⭐⭐⭐⭐
5/5
GoogleI recently sold my bungalow and was very pleased with the great service I received from the friendly team at the Plymstock office of Lang Town and Country estate agents. I found them very professional throughout the sale with great communication skills keeping me well informed throughout the sale process. They made me feel comfortable and at ease all the way through what can be an unnerving experience. I would like to thank Paul, Josh, Holly, Natalie for guiding me the whole way through and especially Katherine for keeping me informed right up to moving day.
Glad to help Denise and thank you for taking the time to leave this lovely review. ⭐⭐⭐⭐⭐
5/5
GoogleRating only, no written review.
Thanks for the ⭐⭐⭐⭐⭐ review Gavin
5/5
GoogleProfessional service with good patient on customer enquiry, really appreciate the help from Shawnie and Claire !
Thank you Liang. We are so happy we found you the right tenant ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleGreat agents, we have been dealing with them for many years. Very professional team we would definitely recommend.
Thank you so much for the lovely review.
5/5
GoogleHad a viewing for a property with Tracey Viola, she was brilliant, knowledgeable about the property and accommodated us viewing on the weekend which is great as getting time off work is so difficult! She was really reassuring and lovely!
Thank you Sofia, hope the purchase goes well.
5/5
GoogleI just wanted to Thank Emily for coming to our house to value it, and for showing us around a viewing today. Emily is warm, down to earth and approachable, she knows her stuff, listens and does her best to answer questions, or finds the answers. Communication was great. I feel really confident in her hands
Thank you Mandie for the fantastic review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lang Town & Country, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Land & New Homes has the most, with 380 reviews rated 4.8 out of 5, followed by Plymstock with 351.
The two Lang Town & Country offices, by town:
Yes. In The Trusted Agent 2026 awards, Plymouth won Trusted Agent.
