5/5
GoogleRating only, no written review.
Agent replied · 21 May 2025
Thanks for the 5 star review Katie ⭐⭐⭐⭐⭐
Trusted Agent profile
Lang Town & Country estate agents in Plymouth
★★★★★
660 reviews across 2 offices and 3 platforms
Lang Town & Country has two offices, all in Plymouth. Together they have 660 reviews on three platforms, rated 4.8 out of 5 overall.
505
Reviews on Google
All 2 offices
55
Reviews on Facebook
All 2 offices
100
Reviews on Trustpilot
Business-wide
Our offices
Lang Town & Country's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 503 reviews on Google only. Show every review
Google5/5
GoogleWe had a fantastic experience working with Shawnie as our letting agent. From start to finish, Shawnie was a delight to deal with. Professional, friendly, and attentive, she made the entire process smooth and stress-free. Highly recommend their services.
Agent replied · 10 October 2026
Thank you so much for your review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe had excellent service from the team at Langs on the Broadway at Plymstock. Kat, Holly, Josh and Paul all helped to secure the sale of our family home and purchase of our dream house with professionalism, quickly and proactively responding to issues as they arose.
Agent replied · 9 January 2025
Glad to help you and your family find your dream home Vanessa and thank you for taking the time to write this lovely review, it really is appreciated. ⭐⭐⭐⭐⭐
5/5
GoogleKathryn & Josh were super helpful throughout the process of our purchase! Thank you 😊 …
Agent replied · 22 December 2024
Thank you for taking the time to leave us a 5-star review Kirsty, it's greatly appreciated ⭐⭐⭐⭐⭐
5/5
GoogleRecently used Lang Town & Country Plymstock to sell my property. Couldn’t recommend them highly enough and would like to thank Holly especially for her hard work on our sale. Also Josh, Kat & Natalie & Paul were fantastic at all times with any enquiries we had. Thanks all at the Plymstock team for their professional service during our sale.
Agent replied · 22 December 2024
Thanks Shaun, we got there in the end!! Thanks for taking the time to write this lovely review. ⭐⭐⭐⭐⭐
5/5
GoogleSold my house through Lang Town & Co working with Holly and Josh. Both exceptional from the moment I asked them to value my house. They were professional and guided me through my first house sale with ease and clarified info that I was unsure of. As key decision needed to be made, they supported me and constantly kept me updated. They replied to emails unbelievably fast, always answered the phone and whenever they needed to find out info they did so in an extremely quick manner. I couldn’t recommend them enough. Thank you for be a shining light in what was a tricky, stressful period.
Agent replied · 22 December 2024
What a lovely review and thanks for taking the time to write it Euan, and for trusting us to sell your property. ⭐⭐⭐⭐⭐
5/5
GoogleKathryn and team were brilliant in helping us manoeuvre our way through a difficult buying and selling chain. Although they were only responsible for our purchase I was impressed on how all the estate agents worked together and used their contacts to help ensure we could exchange and complete on the same day. It was touch and go and very stressful but Kathryn was always there to listen and offer advice.
Agent replied · 22 December 2024
Glad to help Lesley and thank you for taking the time to write this lovely review ⭐⭐⭐⭐⭐
5/5
GoogleFantastic service from the team at the Plymstock office. A real contrast to the unfortunate experience I had with the main branch of Lang in Mutely when selling my property with them earlier in the year. The team there could learn a thing or two about service from the team here in Plymstock, a big thank you to Holly, Natalie and Paul in particular for their joint efforts to get the purchase completed before Xmas!
Agent replied · 22 December 2024
Glad to get it all sorted for you Lewis and thank you for the 5 star review. I appreciate all transactions have their own challenges but as a company we always try to provide a service that warrants ⭐⭐⭐⭐⭐
5/5
GoogleExcellent service from start to finish thank u for finding me a lovely home
5/5
GoogleFrom start to finish absolute professional, timely and knowledgable expierience.
5/5
GoogleRating only, no written review.
Agent replied · 10 November 2024
Thanks for the 5 star review MDK2310 ⭐⭐⭐⭐⭐
5/5
GoogleCannot thank josh cousin for all his help when buying our forever home . Josh is a credit too the company and his parents . All the team were amazing luz aswell . The staff are polite helpful . Woukd highly say to eople who were selling a house to go to langs . Cannot thank josh for everything he did for us . I am verygrateful for everything
Agent replied · 23 November 2024
Thank you for the lovely review Louise and the kind words. We hope you enjoy your new home. ⭐⭐⭐⭐⭐
4/5
GoogleGemma has been great to work with from the first viewing, which proved to be the only one we needed to convince us this was the property we wanted to retire to! Appreciate the professional and friendly approach, assessing when to be pro-active & liasing and when to give space Able to translate our context and needs to each other, Gemma and the team were supportive for a sale that was transacted over a distance. Thanks very much.
Agent replied · 23 November 2024
Thanks for taking the time to write such a lovely review, is there any particular reason we didn’t get 5 stars as that the service we expect to deliver ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe all know that moving home is one of life's stressors. I found the team at Lang selling my house very helpful and communication was great. I also viewed some properties with Lang and received the same service. Questions and queries answered promptly and calls returned without fault. This all made for considerably less stress on my part knowing that Lang were chasing things on my behalf when dates with solicitors started to be discussed. I would recommend the team at Lang and would use them in the future. Thank you very much Plymstock team *****
Agent replied · 11 November 2024
Glad to help Kerri and thanks for taking the time to write such a lovely review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe’ve had the pleasure of working with Lang Town and Country Lettings team as a maintenance provider, and they truly make the process seamless. Their team is organized, responsive, and always professional, which makes coordinating maintenance work efficient and straightforward. They consistently go above and beyond for both property owners and tenants, offering a high standard of service. It’s been fantastic to work alongside such a dedicated agency, and we highly recommend them to anyone looking for reliable property management and letting services!
Agent replied · 10 November 2024
Thanks for taking the time to write a review Ryan ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleLang Town and Country were a fantastic estate agent to deal with from start to finish, and far out shone all other agents I interacted with throughout my long and drawn out sale and purchase process. Every member of their staff were professional, friendly and respectful. Their processes were swift, efficient and proactive. I never had to chase them once, for anything. They got my purchase transaction over the line very promptly, a very different experience than I'd had with another agent on a property purchase that fell through (and that I lost money on). Overall a much better experience than I'd had with multiple other agents during my 12 month journey. I wish I'd also sold with them and absolutely would go to them if I ever decide to sell in future. They even gave me a welcome gift and house warming card which was the icing on the cake of a great experience. Thank you to all at Lang Town and Country. 😊
Agent replied · 11 November 2024
What a lovely review and thank you for taking the time to write it Gemma. Hope you settle in to your new home. ⭐⭐⭐⭐⭐
5/5
GoogleWe were very pleased with the service from Lang Town & Country, particular mention of Josh, who was always very good with our queries and showing prospective buyers around
Agent replied · 6 July 2023
Thanks for the 5* review John ⭐⭐⭐⭐⭐
5/5
GoogleVery easy to work with this business, amazing team, allways there to offer support. We love working with the team and provide them with high cleaning standards. Also their properties are stunning! 👀 …
Agent replied · 23 October 2024
Hi Andrea thank you so much for your 5 star review we really appreciate it ! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleShawnie and the rest of the lettings team were great! Its my first time renting out an apartment and everyone was great at walking me through the process, answering my silly questions and making it effortless from start to finish - couldn’t recommend enough
Agent replied · 23 October 2024
Thank you so much James for your review! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe highly recommend Lang who sold our property for us. Natalie is very personable and friendly and really listened to us. We had an excellent service from start to finish from all of the staff, who always listened and answered our queries. We have no hesitation in recommending them. Thank you to all the team.
Agent replied · 25 October 2024
Thank you for the lovely review and kind words Karen. We will pass on your thanks to Natalie as well. ⭐⭐⭐⭐⭐
1/5
GoogleOur experience with Lang Town & Country (Plymouth) has been extremely challenging. After moving out of one of their managed properties, we were presented with an unjustified list of deposit deductions, including a £180 charge for a "finish clean," despite having left the property in good condition after a thorough two-day clean. It became evident that they had no intention of being fair and reasonable in their approach. They even tried to charge us for carpet cleaning that hadn’t been done prior to our tenancy and for curtain stains caused by a leaky radiator, a maintenance issue we had reported and that was never properly addressed during our tenancy. Even after we raised valid concerns, we were met with dismissive responses and veiled threats about renegotiating other costs if we dared to dispute. It was only after taking the case to the Tenancy Deposit Scheme (TDS) that our entire deposit was returned. This outcome clearly shows that their claims were unreasonable from the start. If you're considering renting through Lang Town & Country, be prepared for a stressful end-of-tenancy process, inflated charges, and poor maintenance service. They will happily make you pay for their shortcomings. I cannot recommend this agency and would advise others to be cautious when dealing with them.
Agent replied · 23 October 2024
Dear Owen, Thank you for your review. Following on from your partner, Jessica Blackwell's review a couple of weeks ago, I am sorry to hear that you found the end of tenancy process extremely difficult this was certainly not our intention. We had correspondence on an occasion, and I did advise you that had you bought this to my attention I would have looked into this for you. Since the end of your tenancy, we have implemented further training with our team to ensure that tenants are advised clearly about the move out process. We really appreciate your feedback and take all what you have said on board. We wish you all the best in your new home. Kind regards Claire
5/5
GoogleClaire was extremely helpful and informative in helping me navigate the letting process from a landlord's perspective. Many thanks Claire
Agent replied · 10 November 2024
Thanks for taking the time to write such a lovely review Julie, we really appreciate it ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleMy experience so far has been very good. Good approach to customers and am satisfied with the service rendered. The house location is on point.
Agent replied · 10 November 2024
Thanks for the review Monday ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWhether buying or acting as a lettings agent, my experiences with Lang have always been good. A top team for Plymouth.
Agent replied · 23 October 2024
Thank you James for your positive review. We really appreciate it ! ⭐️⭐️⭐️⭐️⭐️
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Awards
The Trusted Agent 2026 results for Lang Town & Country, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Lang Town & Country
Which Lang Town & Country office has the most reviews?
Land & New Homes has the most, with 380 reviews rated 4.8 out of 5, followed by Plymstock with 351.
Where are the Lang Town & Country offices?
The two Lang Town & Country offices, by town:
- Land & New Homes: 6 Mannamead Road, Plymouth, PL4 7AA, PL4 7AA
- Plymstock: 6 The Broadway, Plymouth, PL9 7AU
Has Lang Town & Country won any awards?
Yes. In The Trusted Agent 2026 awards, Plymouth won Trusted Agent.
