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5/5
GoogleThe team have been amazing from our purchase on our new house and from the letting side of our house we are letting out. Every single member of the team that answered the phone was lovely to deal with. In a cynical world we love in, its such a refreshing change to find a company that are so professional at every corner. Thank you all so much. Regards. Lloyd & Louise.
Lloyd Β· 24 October 2020 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Dear Lloyd and Louise thank you for your review, we appreciate the kind words. Wishing you both all the best in your lovely new home. Regards Lang Town & Country
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5/5
GoogleBought my first property this year through the Mannamead Rd branch of Lang Town & Country and really couldn't have been happier with the whole process. My offers were responded to promptly and once we'd agreed a price, the sale process was handled very well. There were multiple bumps in the road but none of these were the fault of the estate agent and Debbie, the Sales Progressor, was extremely helpful throughout acting as a go-between with myself and the seller's legal team, I doubt we would have completed on time without her attentiveness and hard work.
Thomas Β· 24 October 2020 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Dear Thomas, Thank you for taking the time to leave a great review. We wish you all the best in your new home. Kind Regards The Lang Town & Country Team
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5/5
GoogleWe have just purchased our lovely house from Lang Town and Country Plymstock and could not fault them one bit, they provided the backbone to the chain working extremal hard through a very difficult sale. We naively sold our property using an online property agent which clearly didnβt provide the services of a traditional estate agent, once the sold sign was put up they were nowhere to be seen, didnβt even give the keys to the new purchaser. Without Holly, Natalie and Pauls hard work and support the sale would have never gone ahead, we thank them sooo much, Lang Town and Country will be the only estate agent I will use from now on!PositiveResponsiveness, Quality, Professionalism
Andy Β· 25 August 2020 Β· Lang Town & Country Plymstock
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5/5
GooglePaul Preen and his team were excellent. Very good advice on setting price. Professional brochure and particulars. Attracted many viewings over a short period of time despite the lock-down. Constant feedback and maintained contact with interested parties, culminating in sale which has since progressed to exchange and completion. No hesitation in recommending Lang Town & Country.PositiveResponsiveness, Quality, Professionalism, Value
Iain Β· 25 August 2020 Β· Lang Town & Country Plymstock
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5/5
GoogleThey could have not been more helpful. None of issues I have found with other estate agents. Great job, would highly recommend.
Richard Β· 6 July 2020 Β· Lang Town & Country Plymstock
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GoogleFirst class service from the whole team at Lang - if you want to sell a house in Elburton or surrounding areas I can certainly recommend them.
Andrew Β· 6 July 2020 Β· Lang Town & Country Plymstock
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5/5
GoogleA big thank you to Paul, Natalie, Holly and the Plymstock team for a successful sale of our Ivybridge house. Thank you also to Debbie for the final chasing down to completion. You have provided great service and advice throughout the sale and kept us informed of progress. What a team π β¦
Cathy Β· 6 July 2020 Β· Lang Town & Country Plymstock
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5/5
GoogleEveryone at Lang Town and County has been extremely efficient in dealing with our recent sale.
Nothing was too much trouble, feed back with viewings was fist class.
At no time were we made to feel we were being difficult or demanding.
We would not hestate to recommend them to anyone.
Terry & Lynne West
Lynne Β· 6 July 2020 Β· Lang Town & Country Plymstock
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5/5
GoogleFriendly and professional service offered by Paul and his team. Though our circumstances have now changed and we have decided not to sell, the experience with the team at LT&Country and the photos taken to advertise the property were great. Should we decide to sell in the future we would use them again.
Hannah Β· 6 July 2020 Β· Lang Town & Country Plymstock
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5/5
GoogleI would like to thank Natalie, Holly and the team, who went above and beyond in order to secure us our house. I can honestly say they have provided the best service and kept me informed on everything from start to finish. I highly recommend them for any buyers or vendors looking to sell there property.
Thanks so much for all of your hard work!
Bonnie & Dan
Bonnie Β· 6 July 2020 Β· Lang Town & Country Plymstock
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GoogleFantastic Service from start to finish.
Highly recommend Paul and the team at Lang Town and country Plymstock. Very professional team and really passionate about finding and selling a property you want/have. In particular Paul, Natalie and Holly were outstanding in getting us the property we dreamt of and kept us update to date and were completely transparent about all inputs during the process.
Keep up the great work.
Thank you All
Ben Β· 6 July 2020 Β· Lang Town & Country Plymstock
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5/5
GoogleI have always found the staff here very helpful and polite, especially Claire who was fantastic when I had some queries, she dealt with me promptly and professionally. Iβll be using Lang Town and Country if I move again. Great staff and great properties!
Sam Β· 13 January 2020 Β· Lang Town & Country Land & New Homes
Agent replied Β· 11 January 2025
Thank you for your five-star rating.
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1/5
GoogleThe worst property management company I've come across in the UK. When we applied for a property, they pushed us to pay the safety holding deposit on the same day. We did pay it as we were desperate to make our move from London to Plymouth although it was obvious we were not getting it back according to their "smartly gathered" terms and conditions paper. We were sure to proceed it though as we had excellent credit and work history. What a bunch of incompetent people who couldn't understand we did not have work in Plymouth when we lived in London?! Then they agreed to proceed after we explained the obvious. Then there was silence, delayed replies and it came the day we had to move out from our old property and only when I checked the progress by emailing, the manager Bryony replied saying she was on annual leave (an excuse for the delay) and that the guarantor's income needs to be 3X the rent. We could have arranged any amount of guaranters had they informed us on time. They also accused us of lying regarding employment which we did not. We worked at the time of application and my wife gave resignation relying on this particular property. The last email was that they were going to put the property back in market because we did not reply. Why would we?! If you are using this agency be aware of what to expect!!!
A Β· 13 January 2020 Β· Lang Town & Country Land & New Homes
Agent replied Β· 11 January 2025
We understand that relocating is a stressful time, however it is very important for our Landlords that we ensure that all applicants are thoroughly referenced to check identity and affordability. All applicants are provided with our lettings procedure ( also available on our website) which outlines the referencing criteria before any holding deposit is taken. We also advise from the outset that no move in date can be confirmed until all referencing has been approved by our external referencing company. Having looked at your complaint it is noted that information that you provided to our company and the referencing agent was incorrect and due to this, the criteria wasn't met and the application was declined. As no contact had been received from you, we were unable to offer alternative options to proceed with the property.
The property was therefore re-marketed on the Landlord's instruction.
On behalf of our Landlords we strive to ensure that our referencing process is meet before any tenancy can be offered.
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5/5
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Wylde7 Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you for your 5 star review.
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5/5
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Sharlotte Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Dear Sharlotte, Thank you for your 5 star review.
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5/5
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Joanna Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you for your five-star rating.
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5/5
GoogleWould highly recommend speaking to Bryony Green should you need any advice on letting your property or are looking for a property in the Plymouth area.
Pam Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thanks for the five-star review.
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5/5
GoogleWe were extremely pleased with the help and advice we received from Bryony Green when we needed advice on letting our properties. Would highly recommend Bryony and Lang Town & Country Lettings.
Kerri Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thanks for the five-star review.
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1/5
GoogleLiterally no words. Just avoid.
This is an edit to respond to what the owner has said.
I didnβt want to go into full details of the so called βcleaningβ charges but with that response I had to.
The cleaning they are talking about are mostly non-existent marks that they can only see on pictures. They took those move out pictures in a different lighting than the move in ones but Iβm so woke. I took my own pictures as well at move in and move out with the exact same lighting which I will most definitely be submitting to TDS. Iβm mostly appalled by the carpet cleaning because itβs exactly how it was when I moved in but they wanted to use my deposit money to have it professionally cleaned. Itβs not happening.
And also if you canβt determine what cleaning services charge where are the post cleaning receipts that show that the amount you deducted is whatβs meant to be deducted? For all we know you are using peopleβs deposit money to do standard enhancement for the next tenant which is so not on.
Tinotenda Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you for your review.
We have looked through your file to investigate your unhappiness on vacating the property.
Due to cleaning that was picked up on the final inspection, photographs of which were sent to you. We then obtained the quotes from various cleaning companies. Unfortunately we are unable to dictate what companies charge for cleaning services.
You have been provided with the details of the TDS to raise a dispute with regards to deductions from your deposit.
At Lang Town and Country we strive to provide the best service possible to both our tenants and landlords.
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5/5
GoogleI have used Lang Town and Country several times and have never had a bad moment using them
Gareth, Becky and Chloe always work hard to solve any problems that might occur and that includes liaising with particularly obstructive Solicitors. I cretainly would recommend them for any property sale or purchase.
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Quentin Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
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5/5
GoogleWhen looking to sell our house in Plymstock there really was only one choice especially having bought it through LTC. Ours sold within 2 days and Paul, Andy and the whole team kept patient with us whilst we found our new home which they also found for us. The service on both our sale and purchase was second to none and they kept us informed every step of the way even calling when there was no update. Having registered with other agents in the area some were not even really interested in finding us a house, sending us details of anything even if it did not fit our criteria. If you are looking for an agent which is pro-active do not look elsewhere with very competitive fees. Do not fall for the low fee agents patter they really do not provide the same level of service and will drive you insane at a hugely stressful time.
Gary Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you for your five-star rating.
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5/5
GoogleCan't thank Andy Sharlotte Debbie and Kayleigh enough for all their hard work in selling our house. Thanks to them we sold it in 2weeks which was amazing. They all made the process very easy and kept us updated all the time. To say they were amazing is an understatement. Thank you so very much guys. A********
Susan Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Dear Susan thank you for taking the time to leave a great review, much appreciated.
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5/5
GoogleGreat Service from Lang Town and Country. On the Lettings side Bryony Green and her team provided an excellent service and would not hesitate to use Bryony and her team again. On the sales side Gareth Forest and Beck Ford went over an above to ensure our sale went through. A great combination.
Steven Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thanks Steven, glad we could help. Regards Gareth
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5/5
GoogleI was very impressed with Becky, Gareth and Chloe pre and after sale support in selling my mother's flat. We switched to Lang Town & Country after 6 months, because we where not getting many viewings with the previous estate agent and their solution was to reduce the price further. Gareth advised us not to reduce the price and viewings picked up followed by an offer after 2 months. I would happily recommend this professional, friendly and helpful team to anyone.
Nigel Β· 25 October 2019 Β· Lang Town & Country Land & New Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.