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5/5
GoogleHonestly, from start to finish, I found everyone so friendly and helpful, very professional indeed, nothing was too much trouble, as a first time buyer I called with so many questions and was always advised accordingly, I was kept in The loop and copied in on e mails constantly with The searches.
Cannot say enough about this fabulous team.
I now have my keys without any problems.
THANK YOU πππ
Francine Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you Francine for this fantastic review. We hope you enjoy your lovely new apartment.
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5/5
GoogleI used Lang's office in Notte Street. I found their service to be very professional. They were honest in their appraisal of my property and communication was excellent. Once my property was sold STC their aftersales care was brilliant. I wouldn't hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Edward Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
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1/5
GooglePlease note, yes the review will stay as I believe your estate agency is very unprofessional. As I am very busy with other things, like yourself. I will not let you keep talking over me whilst I was trying to explain. This has now happened on 2 occasions previously already, with other properties.
Your remark about sour grapes, if you actually look at your comment again very unprofessional. This is a transaction between a seller and buyer. You are an estate agency????? The service and telephone manner is terrible.
If you wish to discuss any further and you would like to listen. Give me a call.
Adrian Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Dear Mr Shakespeare, I have just called you to find out why you have left us a 1-star review as we take customer feedback very seriously & you clearly weren't prepared to talk in a civil manner. As I was about to explain to you, unfortunately in the current market there is strong demand for property and generally more than one buyer as is the case with the property you expressed an interest in. The fact that someone else has agreed to buy the property when you were given the same opportunity isn't really a reflection on the service we have provided. You advised me that you will not retract your review and neither did I ask you to do so. We believe in being up front and honest and if someone isn't happy, we like to know why they aren't happy. In this case it clearly isn't about the service you've received your clearly upset you didnβt secure the property. We would like to wish you luck in trying to secure a property and if we can help at any point in the future, please feel free to contact us.
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5/5
GoogleI would highly recommend Langtown and Co for anybody looking for a good agency to rent through. At the beginning and throughout the tenancy they have been very helpful, easily contactable and quick to reply to any queries/questions.
Some advice I have for people renting, in order to have the most positive experience is communication with the agency, so that whatever issues there may be, they can be sorted promptly. Another is, anything relating to agreements or plans should be done via email. As with any tenancy, you should make sure you and the agency both have the pics/videos of the property as soon as you move in, so that you know what state the property should be in for when you move out. I would highly suggest liaising with Langtown prior to exiting the tenancy in order to be explicitly aware of what will be expected upon moving out. The standards for cleanliness are extremely high, which is a double edged sword, but no issue as long as you are aware. Also, make sure you find out where all the Elec/gas/water meters are right at the beginning of the tenancy. Saves time and effort down the line.
Some suggestions for you guys at Langtown: Everything from the beginning of the tenancy and throughout was amazing. For end of tenancies though, based on my own experience, I would highly recommend sending a checklist as soon as someone sends in their notice so that they have something to work with in terms of cleaning and what they need to focus on or report before leaving, and suggest to the tenants that they use professional cleaning services and provide the invoice. Essentially, to manage expectations and make the leaving process amicable and quick and also as seamless as possible.
Other than this, all the agents at Langtown that I have had contact with in the tenancy were extremely professional in their email correspondence and were truly cooperative.
I happened to be evicted due to the landlady wanting to sell the house, which made everything a little bit more stressful, however this is not a reflection on the agency.
All in all, my experience has been rather positive. Massive thanks to Claire and Christine!
Harry Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Dear Harry,
Thank you so much for your positive review.
We pride ourselves on providing a professional service to landlords and tenants.
Your points with regards to the move out process have been taken on board and we feel that informing tenants prior to their moveout date is a really good idea and we will be implementing this into our process.
As mentioned by yourself we would always recommend that when tenants move in to a property they record any findings including photographs on the inventory at the start of the term. By doing this it will help eliminate any discrepancies at the end of the tenancy.
We would like to wish you all the best in your new home and thank you for using Lang Town and Country Lettings.
Kind Regards
Claire Oliveira MARLA
Branch Manager
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5/5
GoogleSpecial Mention to Andy who was very supportive throughout the purchase process. Becky was very helpful in the final stages with chasing and keeping to the deadline set. She was very understanding and professional throughout. I would highly recommend great team
Dan Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
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5/5
GoogleI recently purchased a flat from Lang Town and Country and can't recommend them highly enough. Becky the sales progresser was so helpful and always available to answer any of my questions and alao to keep me informed of the progress of my purchase.
I would not hesitate to use them again whether as a purchaser or vendor.
Carol Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
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5/5
GoogleBryony, Becky, Kayley and all the staff at Lang Town and Country were extremely helpful throughout the sales process. They were at hand to answer all my questions, liaising with all concerned parties to ensure we completed the sale as quickly as possible. Highly recommended.
Greg Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
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5/5
GoogleThis is the second time I have used Lang Waterside for a property sale in Plymouth, and once again they did a fantastic job. Always professional, excellent communication and very persistent in ensuring that the details of the sale went through. Highly recommended.
Simon Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you Simon the Waterside team are delighted with the kind review
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5/5
GoogleWe were so appreciative and impressed by the hard work, professionalism and patience on our behalf of the staff at LT&C which have been exemplary. At every stage, Becky especially, kept us in the picture and ensured excellent communication despite a challenging buyer, which required a high level of patience.
In addition, their pricing was competitive.
Many thanks,PositiveResponsiveness, Quality, Professionalism, Value
Hugh Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank for taking the time Hugh. We hope the move went well.
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5/5
GoogleLangβs went above and beyond to secure a sale of my property in 31 days after the first buyer pulled out. The team especially James, Emily, Gemma and Nicki kept me updated all through the process. I would highly recommend for buying and selling for a great service, very professional and friendly at a reasonable price. Thank you Langβs
James Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
James thank you so much for the review itβs really kind of you.
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5/5
GoogleGreat service showing us around our new home , so impressed we sold our home through LTC too. Plymstock office sold the house to the first people to view it. The ongoing communication for 4 months was excellent and they regularly obtained updates from the solicitors and liaised with our purchasers. The new homes team were patient allowing us to revisit our new home and measure up as often as we needed.weβve moved home a lot and they were the most professional team who have worked with us.PositiveResponsiveness, Quality, Professionalism, Value
Victoria Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you Victoria for the feedback, we hope you enjoy your new fabulous apartment.
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5/5
GoogleIn August 2021, we sold our detached property in Plymouth using Lang Town & Country. From start to finish of the sale process, each member of the team was fantastic. They had our best interests at heart, kept us updated each step of the way, held out to get us the best possible price for our property and were very professional and friendly. Thank you very much to such a team of dedicated professionals.PositiveResponsiveness, Quality, Professionalism, Value
Akoh Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you Akoh for your feedback really appreciated. Hope the move went well
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5/5
GoogleI recently purchased a flat from Lang Town & Country waterside and I highly recommend them to anyone who is willing to purchase a property in Plymouth area. They have a plenty of property options and great team to support the whole process. Specially I am impressed with Becky, she is always available to answer any of my questions and coordinating with solicitors to made the process smooth. Thanks
Gopikrishna Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
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5/5
GoogleLang Town & Country dealt with two property sales for our family, as part of a wider property transaction. From start to finish nothing was too much trouble and our properties were on the market very soon after we had asked LT&C to sell the properties for us. The viewings were arranged promptly after prospective buyers had shown interest and once the sale of each property had been agreed the progress of the sales was managed expertly and efficiently. Highly recommended estate agents!
MIKE Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you Mike, we pride ourselves on repeat business and We are delighted to read your review.
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5/5
GoogleMy Wife and I started looking for our future home in Plymouth earlier this year, being from outside of the area it was somewhat difficult to schedule appointments to view properties with the many Estate Agents that we were registered with to ensure the best prospect of making our journeys to Plymouth worthwhile and having more that one property to view.
En route to view properties with other agents our Son (who lives locally) contacted us to advise that Lang Town and Country had just taken a property on that we might wish to view. We contacted Lang Town and Country (who we had not registered with) and asked if there was any chance of viewing the property at a time that suited our other viewings. Lang Town and Country were happy to schedule an appointment for us withing a matter of a few hours that same day.
We arrived as agreed mid afternoon to view the property to be met by Sam. She was very helpful, knew the area and answered all of our questions. A great ambassador for the Company.
Subsequently we offered on the property and finally reached an acceptable figure to purchase.
At all stages of the process we were kept fully informed by Nikki and the other members of the Team who we spoke too over the weeks leading up to completion.
At all times we were met with courtesy and politeness and even when I asked for another viewing just before exchange in order to check something that was concerning me Lang Town and Country obliged.
All in all Judith (my Wife) and I have been delighted in our dealings with all members of the Team and the way they conduct business.
Buying and selling properties as we know can be fraught with frustration and worries, our view is that this has been by far the best experience we have had with an Estate Agent, and trust me we have had a few with buying and selling here in the UK as well as in Bulgaria and more recently France.
Save yourselves the bother and based on our experience we have been delighted to use Lang Town and Country, we will certainly have further dealings as the need demands without hesitation.
As the old advert for Carlsberg used to imply "if Carlsberg did Estate Agents it'd be Lang Town and Country".
Massive thanks to all of the Team for getting us sorted and to the previous owners Family who very kindly left the Garden neat and tidy, please convey our many thanks.
You have been brilliant and a pleasure to deal with.
Nigel Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Nigel thank you so much for your review and we do hope you and Judith enjoy your new property.
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5/5
GoogleSuch a great team working at Lang Town & Country Waterside. They supported me through the whole process. Becky gave me great advice & guided me when I needed it. I would not consider using any other Estate Agents in the future - these guys really care & are passionate about good service & attention to detail.
Clare Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
thank you for taking the time to leave us a review Clare and for the kind words.
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5/5
GoogleI was really impressed at how helpful LTC have been right from the start of the process. Tracey was lovely and friendly when she showed me round the property twice and gave me some great information. Becky the sales progressor has been really tenacious and thorough all the way along which has been really useful, as we were having to push the βless-than-speedyβ solicitors continually. Not your usual estate agent experience and if I ever sell my property I will definitely use them. Would recommend highly!
Glynis Β· 24 October 2022 Β· Lang Town & Country Land & New Homes
Agent replied Β· 23 October 2024
Thank you so much for the review. Tracey and Becky really appreciate your comments and hope you enjoy the apartment.
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5/5
GoogleFrom the initial visit right through to completion everyone worked incredibly hard to make our sale as stress free and speedy as possible. The sales and the sales progression teams communicated with us regularly and nothing was too much trouble. An excellent service and good value for money.
Angela Β· 9 October 2022 Β· Lang Town & Country Plymstock
Agent replied Β· 6 July 2023
Thank you for taking the time to leave us a review Angela and more importantly so glad that we were able to help and thank you for trusting us with selling your property.
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5/5
GoogleHelpful friendly staff who responded to queries promptly and efficiently.
Karen Β· 9 September 2022 Β· Lang Town & Country Plymstock
Agent replied Β· 6 July 2023
Glad to be of assistance Karen and thank you for trusting us to sell your home.
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5/5
GoogleWorked with Paul & the team many times.
Very professional .
Keep up the good work.PositiveQuality, Professionalism, Value
Robbie Β· 25 August 2022 Β· Lang Town & Country Plymstock
Agent replied Β· 6 July 2023
Thank you yet again for trusting us again Robbie and thank you for the review
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5/5
GoogleCannot fault any aspect of their service and help in selling our property .we highly recommend Paul and all his teamPositiveResponsiveness, Quality, Professionalism, Value
Angela Β· 25 August 2022 Β· Lang Town & Country Plymstock
Agent replied Β· 6 July 2023
We got there in the end Angela!! Thank you for your kind words and your review.
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5/5
GoogleSo pleased that I chose Lang Town and Country to sell my house. Excellent communications and had a buyer within one day of listing the sale. Highly recommendedPositiveResponsiveness, Professionalism
Rob Β· 25 August 2022 Β· Lang Town & Country Plymstock
Agent replied Β· 6 July 2023
Thanks for choosing us Rob and thank you for taking the time to leave us a review.
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5/5
GoogleI moved my elderly sick parents from Somerset to Plymstock, and it wasn't a straight forward move! Everything that could of gone wrong did go wrong, at times Mum and Dad wanted to pull out, but I have to say that Paul and his AMAZING team at Land Town & Country, held our hand through every step. They knew when to put the pressure on the right people at the right time, they knew when to chase or to sit tight, they knew how to handle very awkward situation that we did not want to be in, and took the reigns for us. I can not recommend this company highly enough, they know their stuff, they are professional, they understand that this process is highly stressful and take away that stress where they can, and they deliver exactly what they are supposed to. Well done team, keep up the great work you do, and thank you so much from my parents : )PositiveResponsiveness, Quality, Professionalism, Value
Michelle Β· 25 August 2022 Β· Lang Town & Country Plymstock
Agent replied Β· 6 July 2023
We got there in the end!!!! Thank you for the kind words Michelle, we're all just so glad that you've got mum and dad down here with you now.
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5/5
GoogleWe used Lang as our Estate Agent and they were superb, we really can't rate them highly enough! From putting our house on the market through to a very fraught last minute completion everyone was so attentive and professional, with great communication and continual updates. Becky especially was amazing pulling together all the parties in the chain to make it happen and I don't think it would have without her efforts! Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
Dodgeyspurs Β· 25 August 2022 Β· Lang Town & Country Plymstock
Agent replied Β· 6 July 2023
You're welcome!! We're delighted to have been able to help you, thank you for choosing us to sell your home and thanks for taking the time to write this review.
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