Trusted Agent profile
★★★★★
227 reviews across 2 offices and 2 platforms
Keys Estate Agents has two offices, in Glasgow and Romford. Together they have 227 reviews on two platforms, rated 4.7 out of 5 overall.
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Keys Estate Agents's two offices, most reviewed first. Each has its own page.
Keys Estate Agents branches are among EA Masters 2026 winners.
EA Masters 2026: 1 Gold and 1 Silver across one branch.
EA Masters winners in three years, the group and its branches: 2026, 2022, 2020.
2022 1 Gold EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Keys Estate Agents and its branches won awards at The British Property Awards in one year, most recently 2019.
British Property Awards winners in one year, the group and its branches: 2019.
2019 1 Gold and 1 Bronze The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 221 reviews on Google only. Show every review
5/5
GoogleMichelle, Huge thanks for all your support in selling our flat! It wasn’t without its hitches, but we got there in the end
Thank you so much for your review! Yes nothing is ever straightforward at the moment but glad that you got there in the end!
1/5
GoogleThe most unprofessional service ever. First of all, the agent would barely communicate and every time to get a response I had to email & call several times, often waiting up to a week for a response. Moreover, I was misinformed regarding the progress of the sale (i.e. told that the application was filed, while it in fact wasn't) But the worst part is that after the sale was agreed and about to be finalised, the estate agent found out that the property has an age limit. How can an estate agent not know such basic details about the property as an age limit and still proceed with the sale? They wasted 2 months and caused a lot of upset.NegativeResponsiveness, Professionalism
5/5
GooglePam and Michelle provided excellent service and always available to offer advice and guidance when I needed it. Thank youPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe could not have asked for a better Estate Agent! The whole process- albeit stressful- was helped massively by the support from Michelle and her team. Thank you so very much for all your help and patience!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GooglePamela, Natalie, Michelle and the team at Keys were brilliant from start to finish and got me a great price and a quick sale for my property. Would wholeheartedly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jack, thank you for taking the time to post a review and for the recommendation!
5/5
GoogleBrilliant service from start to finish, made selling my flat a very smooth process. Rates also very competitive. Would not hesitate to use Keys again in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GooglePam, Michelle and the team were superb in helping to sell my property in Dennistoun. Very prompt at handling any requests, good communication throughout and an overall smooth process. I would highly recommend the team and thanks again for your help!PositiveResponsiveness, Professionalism, Value
5/5
GoogleMichelle and the team made me feel like their only customer from the start. The personal approach and the time they spent with me really gave me the confidence that I had chosen the right agent to sell my home. The communication and suggestions were welcomed as this was my first time selling a property. I will use the team at Keys Estate Agents again and I am happy to recommend what was a personal and very professional service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your review and so pleased that the team were able to help you so much!
5/5
GoogleI’d been searching for a new house for a while and had dealt with a lot of estate agents along the way. I found the staff at Keys Estate Agents were by far and away the easiest, most professional and most pleasant to deal with. No matter who I spoke to on the team, I was met with the same excellent customer service. I ended up buying my new home through Keys and everything ran smoothly. I’d definitely recommend Keys Estate Agents for top class service and for a team that are a pleasure to deal with! Thank you!PositiveProfessionalism
5/5
GoogleOver the moon by the fantastic service received from Pamela and the team at Keys estate agents. A very professional, first class experience from start to finish. They provided great advice regarding some issues highlighted on my homereport and got my property on the market in no time. Lots of viewers lined up in the first week as they contacted prospective purchasers in advance. I received a fabulous offer within a week. Highly recommended the team at KEYS if you want a professional, friendly, hassle free experience with updates provided at each step of the sales process. Thank you so muchPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleFantastic estate agents, highly recommended.
Thank you for taking the time to leave a review! We really appreciate it! Thanks for recommending us!
5/5
GoogleGreat advice from Pam hope to be back in touch with her soon BillyTrench
Hi William, thank you for your kind comments and hope to see you again soon
5/5
GoogleMichelle, Huge thanks for all your support in selling our flat! It wasn’t without its hitches, but we got there in the end
Thank you so much for your review! Yes nothing is ever straightforward at the moment but glad that you got there in the end!
5/5
GoogleCan't recommend Michelle and the team enough. They went above and beyond to ensure our sale went through smoothly, despite a lot of challenges.
Thank you for taking your time to leave a review, we really appreciate it!
5/5
GoogleOutstanding staff, highly professional and give great advice. Handle the whole process smoothly. Would highly recommend. Thank you Michelle and David plus all the other amazing staff.
5/5
GoogleI would definitely recommend Keys Estate agents. They really know the Dennistoun area in particular, what’s popular, what the market is doing. Pamela and Michelle run a tight ship and keep clients up to date with developments. Very reasonably priced for a professional and friendly all round service.
Thank you so much for your review, glad our team could help you with your move!
5/5
GooglePamela and Michelle handled both my sale and purchase. Both transactions went smoothly, with professionalism and friendliness. Nothing was too much trouble and they were always at the end of phone to assist. Highly recommend this agency.
Thank you very much for taking the time to post a review! We are so pleased that you had such a great experience at Keys!
5/5
GooglePam, Michelle and the team were superb in helping to sell my property in Dennistoun. Very prompt at handling any requests, good communication throughout and an overall smooth process. I would highly recommend the team and thanks again for your help!
5/5
GoogleWe bought our first flat in Glasgow through Keys Estate Agents. Michelle and the group were very good at handling a very challenging transaction in very challenging times. They kept us up to date throughout the process and we can't speak highly enough of the service we received.
Thank you for taking the time to leave a review! We really appreciate it! Hope you are enjoying your new flat!
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow has the most, with 116 reviews rated 4.7 out of 5, followed by Romford with 111.
Yes. At EA Masters 2026 its branches won 1 Gold and 1 Silver award. The group and its branches have also won 4 other industry awards since 2019.
