Keys Estate Agents in Romford and Glasgow

★★★★★ 5/5

Google

Phoned about an enquiry, and I'm more than pleased with the service. The staff were friendly and professional.

Jordan · 22 June 2019 · Keys and Lee

★★★★★ 5/5

Google

As as first time landlord the staff exceeded my expectations. Knowlegeable, proactive, pleasant - excellent customer service. My thanks to Duncan, Will, Charlotte & Anne.

Lorraine · 22 June 2019 · Keys and Lee

★★★★★ 2/5

Google

Had our house on the market with this company from October - January. Whenever you call them they are unable to answer your question or able to put you to someone who can answer your call- to be told they will call you back....... to never call you back. I have since read reviews from other people to say the staff are rude- but I have to DISAGREE, they are just incompetent. I have asked to have the house removed from there portfolio...... hopefully to a company that are a little more organised.

Daniel · 22 June 2019 · Keys and Lee

★★★★★ 5/5

Google

Very happy with the service provided in the lettings department of keys and lee. I was well informed and given great support throughout my move into a property. Charlotte and will are so helpful and made my life so much easier! Thank you so much!!

Joanna · 22 June 2019 · Keys and Lee

★★★★★ 1/5

Google

Do not don’t use these agents they are very unprofessional. I had my flat on the market for and I did not have one single viewing from these guys. I then asked Charlotte Bates(Sales Negotiator)if one of the other agents can use their photo to advertise my property and she stated that director was away on holiday when thou I made this request to the five days prior and then had to call her and refused to give my even the directors email address. She had a cocky attitude and made every excuse under the sun to use delay tactics to give her more time to advertise my property so she could sell it. I did not even get one viewing ( how can I with Charlottes as a sales negotiator.I don’t think she is even capable of selling a can of coke never mind a house or a flat. I found rude and unhelpful. I would love to ask the director what made him hire her? Anyway don’t waste your time with this agent loads more in Collier Row. I am a very calm and placid person but Charlotte rubbed me up the wrong way and after 5 minutes on the phone to her I took my property off the market with Keys and Lees. Thanks Charlotte not much commission in your wages this month.

Shaz · 22 June 2019 · Keys and Lee

★★★★★ 5/5

Google

We have been using Keys & Lee for the past 20 years, it is a family run business that has always offered a perfect service and goes that extra mile to help, we have been very happy always with the wonderful service we receive. Staff are polite and helpful and attend to all our sales and rental needs. Highly recommend them to handle all business.

Alan · 22 June 2019 · Keys and Lee

★★★★★ 5/5

Google

We are very pleased with Keys&Lees, Will, Charlotte and Duncan! They have been quick and amazing with helping us get into our rented flat as quick as we did. I would recommend these guys to everyone, the 3 named above really are amazing! Directors and management!!!! They deserve a BIG FAT bonus at the end of this month!!!

Ruhena · 22 June 2019 · Keys and Lee

★★★★★ 5/5

Google

Keys and Lee were helpful throughout the whole process of buying my first home. They were happy for us to bring all documents in to help us fill them out to quicken the process, being a first time buyer I had so many questions, however now once did they make me feel like a pain for asking. Can’t thank them enough for how smooth the process was!

Lilli · 22 June 2019 · Keys and Lee

★★★★★ 5/5

Google

First class estate office

John · 7 July 2018 · Keys Estate Agents Glasgow

★★★★★ 2/5

Google

Excellent staff and wonderful in_house service. Sadly the website needs a good overhauling. The time wasted on seeing properties that are sold or STC is woeful. Surely someone is responsible for this sorry state of affairs! Page after page of properties that are sold or under STC is frustrating to say the least. It got so bad I decided to use countrywide website as they have the facility to filter out such nonsense .

Raymona1d · 7 July 2018 · Keys Estate Agents Glasgow

★★★★★ 1/5

Google

Message to all Landlords. Do not use Keys & Lee to manage your property under any circumstances. Keys & Lee failed to renew the gas certificate on expiry despite having received 4 reminder letters from British Gas; Keys & Lee failed to report the fact that the property had deteriorated under their management which required repair works costing £10000; Keys & Lee failed to pay rent received to me on time; Keys & Lee allowed rental arrears to build up without taking any action; Keys & Lee failed to find a suitable replacement tenant in 4 months ( the new letting agent found a suitable tenant within 3 days of being instructed). I sincerely regret having to make these comments but I would not want other Landlords to be treated in this way.

Allan · 22 June 2018 · Keys and Lee

★★★★★ 5/5

Google

Rented all my properties of these guys

Daw · 22 June 2017 · Keys and Lee