Trusted Agent profile
★★★★★
234 reviews across 2 offices and 2 platforms
Keys Estate Agents has two offices, in Romford and Glasgow. Together they have 234 reviews on two platforms, rated 4.6 out of 5 overall.
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Keys Estate Agents's two offices, most reviewed first. Each has its own page.
Keys Estate Agents branches are among EA Masters 2026 winners.
EA Masters 2026: 1 Gold and 1 Silver across one branch.
EA Masters winners in three years, the group and its branches: 2026, 2022, 2020.
2022 1 Gold EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Keys Estate Agents and its branches won awards at The British Property Awards in one year, most recently 2019.
British Property Awards winners in one year, the group and its branches: 2019.
2019 1 Gold and 1 Bronze The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 228 reviews on Google only. Show every review
5/5
GoogleCan't recommend Michelle and the team enough. They went above and beyond to ensure our sale went through smoothly, despite a lot of challenges.
Thank you for taking your time to leave a review, we really appreciate it!
5/5
GoogleOutstanding staff, highly professional and give great advice. Handle the whole process smoothly. Would highly recommend. Thank you Michelle and David plus all the other amazing staff.
5/5
GoogleI would definitely recommend Keys Estate agents. They really know the Dennistoun area in particular, what’s popular, what the market is doing. Pamela and Michelle run a tight ship and keep clients up to date with developments. Very reasonably priced for a professional and friendly all round service.
Thank you so much for your review, glad our team could help you with your move!
5/5
GooglePamela and Michelle handled both my sale and purchase. Both transactions went smoothly, with professionalism and friendliness. Nothing was too much trouble and they were always at the end of phone to assist. Highly recommend this agency.
Thank you very much for taking the time to post a review! We are so pleased that you had such a great experience at Keys!
5/5
GooglePam, Michelle and the team were superb in helping to sell my property in Dennistoun. Very prompt at handling any requests, good communication throughout and an overall smooth process. I would highly recommend the team and thanks again for your help!
5/5
GoogleWe bought our first flat in Glasgow through Keys Estate Agents. Michelle and the group were very good at handling a very challenging transaction in very challenging times. They kept us up to date throughout the process and we can't speak highly enough of the service we received.
Thank you for taking the time to leave a review! We really appreciate it! Hope you are enjoying your new flat!
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service
4/5
GoogleLoads of properties in area l want to buy.
5/5
GoogleThe food was excellent and you couldn't fault the service
5/5
GoogleWould like to thank the whole team for their excellent service in selling our house. They did more than any other estate agent and we had been with others. I would recommend them to anyone. A special thanks to Ann who put herself out so much for us. Once again thank you keys and lee. Carole williams.PositiveProfessionalism
5/5
GoogleGreat team looked after me so much nothing was a problem such nice people to do business with aspesley the girls. A big thumbs up to key&lee 10.10👍👍👍👍👍👍👍👍👍PositiveProfessionalism
1/5
GoogleThe manager Michelle MacDonald at this company is totally inept and incompetent. I emailed her on 22nd June and asked her a simple question pertaining to a property I was interested in, and also about when I could view the property, but she failed to get back to me. I emailed Michelle again 3 weeks later, and despite informing her I would write an honest negative review on google if she still failed to respond, nearly a week later she has never bothered to get back to me! I would advise people to go elsewhere if they wish to sell or buy a property, since the manager Michelle MacDonald at Keys Estate Agents is obviously quite happy to sit back and take money from clients without doing any work! What a way to "mis" manage a company!!NegativeResponsiveness
3/5
GoogleRating only, no written review.
5/5
GoogleVery good estate agents - I sold my flat through them, and they were professional and pleasant to deal with from start to finish. My property was well-marketed online, with excellent photographs, I sold quickly and easily and I was kept up to date via phone and email every step of the way. Recommended!
5/5
GoogleKeys Sold my flat within weeks . First class service ! Pamela the manager gave a first class service . And whenever I needed anything other staff members Susan & David where always there to help too . Nothing was a problem ! I would go with these guys again if selling . Definitely recommend! First class service 5 stars
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you to Nicholas, Charlotte & Duncan..all have really well to sell my property. Always at the end of phone if I needed anything, no matter how ridiculous my question. Thanks so much guys.
5/5
GoogleKeys & Lee provided an excellent service. They let my property incredible quickly (it was on the market less than a day when the found tenants who wanted to move in straight away). They were responsive to my questions (of which there were many as I was a first time landlord), and made everything easy. Would highly recommend.
5/5
GoogleExcellent Local Estate Agent Knowledgeable diligent proffesional staff who know their business well.
4/5
GoogleExcellent little property agent with a fantastic local knowledge and speciality to the East End . Friendly approachable staff with a good local knowledge .
1/5
GoogleI spoke with them twice asked to organise viewing and twice they booked me in on wrong property and sent me wrong home report. When I called them I was transfered between 3 different person . Finally I had a viewing for right property . Agent that came to show it dosn`t have idea about the property. At the end I asked agent to check with owner informatioan about issue that I found in the property and he told me that will check it and will get back to me next day but...never called me back. Also I had a call from some one else from the agency asked just for feedback...not interested in selling at all. In general.... they are not interested in selling and absolutely lack of communications and professional approach to customer
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Romford has the most, with 118 reviews rated 4.6 out of 5, followed by Glasgow with 116.
Yes. At EA Masters 2026 its branches won 1 Gold and 1 Silver award. The group and its branches have also won 4 other industry awards since 2019.
