5/5
GoogleHad a great experience with Hart & Co. Zuzanna introduced us to the perfect house and helped us throughout the whole process, always quick to get back to us. Would really recommend this estate agents
Trusted Agent profile
Hart & Co estate agents in Brent and Ealing
★★★★★
48 reviews across 2 offices and 1 platform
Hart & Co has two offices, in Brent and Ealing. Together they have 48 reviews on 1 platform, rated 4.5 out of 5 overall.
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Our offices
Hart & Co's two offices, most reviewed first. Each has its own page.
Latest reviews from every Hart & Co office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSuzzana is brilliant - she is especially responsive and professional, and has been particularly great during the pandemic. SHe was friendly, attentive and efficient and SHE went out of his way to help us. SHE is a real asset to Hart&co Estate Agents. Highly recommend.
5/5
GoogleMy experience with Hart & Co was very good. The estate agent, Adrien and his manager Darren were both very professional and responsive. At the tail end of the sale process, they kept pushing things forward and were of great help ensuring the sale went through. As a result, I have a new home. Thank you.
5/5
GoogleStuff here are nice and kind. When I have problems, they often helped me patiently.
5/5
GoogleFabulous service from Hart management team. Big thank you to Zuzanna, Sharon & everyone who helped find me the perfect tenants. 5* service very happy indeed! ⭐️⭐️⭐️⭐️⭐️ Louise Dalligan
5/5
GoogleMy move to my new flat before Christmas was made easy by Zuzanna at hart & co, her professionalism was exceptional, I’m very happy with service given to me during this process.
5/5
GoogleAlthough we did not succeed on negotiating the price for the monthly rental on an apartment we viewed (and liked). I just wanted to say i was very pleased with the professional and friendly team, in particular Zuzanna!
5/5
GoogleZusanna was so professional and understanding. She was very approachable and really helped during my move. She made my transition very quick and smoothly. She was also very friendly and kept me up to date on things, best estate agent I've met
5/5
GoogleExcellent customer service and helping out to find a perfect house. Special thanks to Zuzanna and Anne and highly recommended agency :)
1/5
GoogleStay away from this estate agency ,they all will try to f...you as simple as that,never mind when you are foreigner so guys ...this hart and Co and the other one from Acton has the same owner and I swear the owner is rubbish so the stuff,they all make fortune cheating and fouling people.
4/5
GoogleDeal has been made in a short time! Thanks for Mr Charlie R and all staff. H. & co E A is highly advised.
5/5
GoogleEvery company is about the people who work for it, I personally thank Hart & Co for having people like Charlie Rowe, a very professional man who provides a very good and fast service. He got me the best deal in a very brief time, I strongly suggest Hart & Co.
5/5
GoogleZuzzana has gone above and beyond the call of duty. Zuzzana made our move quick and easy and should be commended for her efforts.
5/5
GoogleZuzanna ensured that our move in process what slick and effortless. Shewent above and beyond for us and I would fully recommend anyone to use this company to find a new home.
1/5
GoogleIt was agreed to rent a fully furnished house and made a list with the furniture to be provided. The rental contract should have commenced on 21.09.2018 and the rent was paid by the tenants (myself and two others) since that day. On 21.09.2018 the agent Sharon who negotiated the entire rental agreement with us forbade us to move in, with the excuse that the part of the rent and deposit transferred by the other 2 tenants had not yet been received by Hart & Co. I, who had been on vacation in my country for almost 2 months and so my belongings were in a storage, was forced to pay another 4 days to keep my belongings in the storage since I returned to London on 21.09.2018 thinking that I would already have a house to move in. I also had to spend money on the hotel for those days and clothes, since at the end of September it was already cold in London and all my winter clothes were in the storage. Hart & Co was hired to deliver the house furnished with refrigerator and vacuum cleaner inclusive, but on 25.09.2018, when finally Sharon handed us the keys, upon arriving at the house, I noticed that the house did not have refrigerator and vacuum cleaner. Sharon guaranteed the house was completely furniture in the day she finally gave us the keys, which after all was a big lie!!! The vacuum cleaner was delivered 5 days later and the refrigerator almost 10 days after we moved in. Food was wasted because there was no refrigerator and I still had to have lunch and dinner outside during these days. The agency has forbidden us to move in to the house with the excuse that there was no received the full values yet, but in fact Hart & Co simply could not even have rented the house before the day 03.10.2018 when the refrigerator was delivered, since the agreement was to rent the house with these devices. Worse, the estate agency lied to us by making sure the house was furnished with the furniture since we rent a house with these devices, but it was not true and Hart & Co delivered the house to us without them. And as a consequence of the lack of professionalism of Hart & Co, I and the other tenants paid 4 days more rent to the estate agency, apart from all the other inconveniences already reported above. I also have emails exchanged with Simon, the director of Hart & Co. Surprisingly, he also did not care about fix the mistake of the estate agency and ignored my request of the financial compensation to which I would have been entitled. He just accepted change the initial rent date, but ignored it again when I left the house. During the contract, it was always difficult to fix the problems of the house. Sharon only responds to emails that she wants, ignoring those she does not find relevant for her. Before the end of the contract, I had a family problem. It was agreed that the new tenant would transfer the value of my part of the deposit to me and I would sign an addendum contract giving up from my deposit so that the agency would change my name to the new tenant in the DPS. It so happens that the new tenant did not transfer the entire amount to me. Although the new tenant started to pay the rent from 21.04.2019, Hart & Co insisted that I sign an addendum to the rent contract accepting to be responsible by the house until 04.05.2019, since the new tenant would only move physically to the house on 05.05.2019. I've never seen anything like this!! The Hart & Co solution (including director Simon) to my email informing these thing to them was to ignore my email, remove my name from the DPS (according to DPS email informing me) and apparently deliver the value of the my deposit to the new tenant, even though she had not deposited the full amount in my account. Hart & Co does not only have a horrendous service, but also does not act with zeal in their acts, respect, responsibility, honor and good faith with the clients!!!
5/5
GoogleAfter having my flat on for several weeks with another agent, with no joy, I instructed Hart to let my flat. They found me a great tenant within a week of getting the keys. All the staff were helpful and friendly. Charlie was really proactive and communication was great. I now have a lovely tenant, and I can relax.
5/5
GoogleRating only, no written review.
5/5
GoogleVery pleased with the hart and co agent for lettings department Luis mendes he worked really hard on helping us with our lovely flat really please and on behalf of my family we would like to say thank you.
5/5
GoogleLuis Mendes and the lettings team really pulled through to help us move in on short notice with minimal fuss. Rapid service.
5/5
GoogleVery impressed with this agency. The staff are friendly and professional. They have a wealth of expeince which makes them a pleasure to work with for all property matters.
5/5
GoogleAbout six months ago my partner and I rented a one bedroom flat. Luis Mendes managed everything as a true professional, and we couldn't be happier! Therefore I would really recommend him, he is such a nice and trustworthy guy. Thank you, Luis!
5/5
GoogleI have had a very positive experience with HartCo, Harlesden. I felt that Kenny especially took an ownership of the sale and that solicitors work at a pace. I know for fact that he was very helpful for the seller and sorted out the documents for him. I think that I would have lost the property if it was not for Kenny’s engagement. All in all I am happy with the service and I would definitively recommend their services.
Agent replied · 24 October 2024
Joanna, It was a pleasure in helping you and Pawel find your new home. Thank you for taking the time to leave a fantastic review, we love hearing about positive feedback and are pleased to hear that you found Hart & Co to be so helpful. Thank you for letting us know about your great experience. Many Thanks Kenny
5/5
GoogleThe Estate agency is about the people working in it, so I congratulate Hart & Co for its high calibre staff. Anyone knows how stressful buying/selling a property can be, but when you have the right agent looking after you, it can be so much easier. Thanks to everyone in Hart & CO for supporting us. Mainly, Kenny Peters for helping my brother and I through this very difficult deal. We could not have done it without your proficiency and patience. A massive thanks to you Kenny!
5/5
GoogleKenny and Hart have been superb. The excellent care and customer service made the whole process of carrying out a valuation on our property less stressful. Thank you Kenny.
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Questions about Hart & Co
Which Hart & Co office has the most reviews?
Brent has the most, with 48 reviews rated 4.5 out of 5, followed by Ealing with 0.
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