Trusted Agent profile
★★★★★
944 reviews across 2 offices and 2 platforms
Countryside Homes Home Counties South has two offices, in Paddock Wood and Dartford. Together they have 944 reviews on two platforms, rated 3.3 out of 5 overall.
31
Reviews on Google
All 2 offices
913
Reviews on Trustpilot
All 2 offices
Countryside Homes Home Counties South's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotNice houses
**update**
Hi Kayleigh, We are glad that Alfie and Martin were able to resolve the issues. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement in our processes and communication. We are committed to ensuring such situations are avoided in the future. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe Gateway, Bexhill
**UPDATED REVIEW 6/8/26**
**Update** : Hi John, We're really pleased to hear that Alfie and Martin were able to resolve the outstanding items for you and provide the support you needed. It's encouraging to know that, once communication channels were clarified, the bath panel, HIU cover and kitchen kickboards could all be completed in one visit. We're especially grateful for your kind words about Alfie. He takes great pride in helping our customers and will be delighted to hear that his professionalism, communication and understanding helped ease the stress and uncertainty you had been experiencing. Thank you again for sharing your experience. We wish you all the very best in your new home and hope you enjoy it for many years to come. Hi John, Thank you for taking the time to share your experience. We're concerned to read about the issues you've highlighted, particularly where outstanding items which had been discussed prior to completion were still unresolved when you moved into your new home. We appreciate how frustrating it must have been to feel that you were having to chase for updates, and we recognise the disappointment this can cause at what should be an exciting time. It's also concerning to hear about the specific defects you've mentioned, especially those that you feel present a safety risk within your home. We've shared the details of your feedback with our Regional Customer Service team and the build team for review. This will allow the relevant teams to look into the matters you've raised and ensure they have a clear understanding of your experience. Thank you again for bringing these matters to our attention. Customer feedback plays an important role in helping us improve both our homes and the service we provide. Kind Regards Sarah Countryside Homes
4/5
TrustpilotNice houses
**update** Alfie and Martin came round today and were so helpful, all issues have been resolved!! We’ve put every penny into buying this house, we are not fussy people but really have been looking for a family home for years and finally found one. The house would be lovely if it was finished. It took ages to get keys for us to even be able to look at the house. I spent a lot of time and energy trying to find out when the keys would be with the estate agents which was met with uncertainty. We finally got the opportunity to look round about 2 months the after the sale process begun. We noticed several snags when looking around and was assured by the estate agent the would be completed. Again I spent a lot of time calling to ask about the progress on the snags with unsure responses. We had given notice on our current property and when I called around 3 weeks before our set completion date I was told rather flippantly they weren’t sure again. I contact my solicitor and asked then to contact the sellers solicitor who came back saying the work would be completed before we completed. We got the keys. The work was not done, we are now living in an incomplete house. Some of the issues actual quite dangerous with a toddler running around. For example bath panel missing leaving exposed plumbing and dangerous crawl space for little one to try and get into also the worry of the wood getting wet and rotting because it’s exposed. Kickboards not attached little feet are at risk of having heavy wood fall on them not ideal. Bath handle not properly attached my child actually slipped because of this and nearly crack his head on the bathtub. Very worrying. It’s been a total slog and in a time that should have been happy for us it has been stressful. Finding a new home and moving in is supposed to be exciting but it has been tainted with the total lack of care and concern regarding these issues. It feels like now this company has the money they don’t want to help. Constantly being passed and told to contact other people it really should not be down to us to chase for these issues to be resolved. It should be the companies. It’s simply not okay. I am sure I will get a generic response to this review. Instead of some half baked response about speaking to customer service I would prefer dates of when they can come out and finish the work on my property. Let is get on with our lives and come and fix these issues please!!
Hi Kayleigh, We are glad that Alfie and Martin were able to resolve the issues. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement in our processes and communication. We are committed to ensuring such situations are avoided in the future. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotMisuse of Data
Countryside Homes have obtained my data without my knowledge [ mobile phone number] and are using it without my consent.
Hi Lee, Thank you for raising your concerns. We take the handling of personal information seriously and appreciate the importance of having reliable access to your phone, particularly given the circumstances you have described. As we are unable to review or discuss personal data through a public Trustpilot review, we would encourage you to contact our Data Protection team directly at data.protection@vistrygroup.co.uk if you wish to raise a query about how your information has been obtained, used or stored, or if you would like to make a request regarding your personal data. You can also find further information about how we collect, use and retain personal information in our Privacy Notice (https://www.countrysidehomes.com/privacy-policy). Should you contact the Data Protection team, they will be able to review your concerns and respond directly to you. Thank you for bringing this matter to our attention. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe Gateway, Bexhill
**UPDATED REVIEW 6/8/26** Today i was contacted by Alfie at the bexhill site, He came round with his handy man Martin and installed the bath panel, They also supplied a HIU cover and attached the kick boards to the kitchen floor. It turns out it was the estate agents causing all this aggro with mis-communication etc but once they got in touch the work was completed today. I just want to thank alfie because he has taken a-load of our minds and relieved a load of stress and worry, He was apologetic and great to speak to, thank you so much. **ORIGINAL REVIEW 28/6/26** We had to do all the chasing when it came to updates, No-one contacted us, The house we were moving into Has some issues and we were assured they would be done by completion and someone was on site that week to sort them and come completion nothing has been done. The estate agents tell us to contact Their after care team who will take care of any issues but when you ring you are told to contact the developer and when you do they make a report and nothing still happens, So basically there is no aftercare team. The issues we have had is Our bath had a bath panel and now it is missing with all the plumbing and piping exposed, We have a 4 year old who could easily climb under their so this is a major hazard. The bath handles are also not attached properly on one side and our son slipped on it last week and if not for us would have smashed his head on the bath. Our air source heat pump is missing a cover which when you open the cupboard shows a load of exposed wiring and tubes etc. The kick boards in the kitchen are not attached at all, The main bedroom’s wardrobe doors are not aligned so the doors do not close and swing open with a gust of wind. Who have they got making these house? Because this is totally unacceptable selling incomplete houses, If we missed a payment i would guarantee you they would be straight on the phone to us. Honestly, AVOID for your own sanity.
**Update** : Hi John, We're really pleased to hear that Alfie and Martin were able to resolve the outstanding items for you and provide the support you needed. It's encouraging to know that, once communication channels were clarified, the bath panel, HIU cover and kitchen kickboards could all be completed in one visit. We're especially grateful for your kind words about Alfie. He takes great pride in helping our customers and will be delighted to hear that his professionalism, communication and understanding helped ease the stress and uncertainty you had been experiencing. Thank you again for sharing your experience. We wish you all the very best in your new home and hope you enjoy it for many years to come. Hi John, Thank you for taking the time to share your experience. We're concerned to read about the issues you've highlighted, particularly where outstanding items which had been discussed prior to completion were still unresolved when you moved into your new home. We appreciate how frustrating it must have been to feel that you were having to chase for updates, and we recognise the disappointment this can cause at what should be an exciting time. It's also concerning to hear about the specific defects you've mentioned, especially those that you feel present a safety risk within your home. We've shared the details of your feedback with our Regional Customer Service team and the build team for review. This will allow the relevant teams to look into the matters you've raised and ensure they have a clear understanding of your experience. Thank you again for bringing these matters to our attention. Customer feedback plays an important role in helping us improve both our homes and the service we provide. Kind Regards Sarah Countryside Homes
5/5
Trustpilot2nd home
Sam was really friendly and informative.
Hi Alice, We're so glad to hear our team member was friendly and informative, taking the time to explain everything clearly. We appreciate your kind words! Kind Regards, Sarah Countryside Homes
5/5
Trustpilot2nd home
Sam was really friendly and informative. Willing to take the time to explain how things like smoother sale works and what we need to to next.
Hi Alice, We're so glad to hear our team member was friendly and informative, taking the time to explain everything clearly. We appreciate your kind words! Kind Regards, Sarah Countryside Homes
1/5
TrustpilotWe moved in to a countryside property…
We moved in to a countryside property in June 2025 in Warrington. The roads are still unfinished as are the pavements outside. You cannot get through to anyone, multiple calls and emails completely unanswered. It is an utter disgrace that you pay high prices and receive this level of service. We still have outstanding snags too but trying to get this sorted is completely impossible. Avoid this company at all costs!
Hi Izzy, Thank you for sharing your feedback. It's clear that your experience since moving into your home has fallen short of the standards you expected, particularly with the unfinished roads and pavements, ongoing snagging issues, and the difficulty you've encountered when trying to get updates. We recognise how disappointing it must be to still be waiting for progress on these matters more than a year after moving in. Communication is an important part of the customer experience, and it's concerning to hear that your calls and emails have gone unanswered. Your comments have been noted and will be shared with the relevant teams so that the concerns you've raised around both the outstanding works and customer communication can be reviewed. Feedback such as yours is important in highlighting where improvements are needed, and we appreciate you taking the time to bring these issues to our attention. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotMisuse of Data
Countryside Homes have obtained my data without my knowledge [ mobile phone number] and are using it without my consent. I am 74 yrs old, disabled, live alone and have seizures. I need 24/7 access to my phone in case I need help. My phone was blocked for 11 minutes by repeated ads from Countrywide Homes this morning, 3rd August 2026. L T Moore 5th August 2026. I appreciate your reply Sarah. It seems I will now need to contact your Data Protection Dept, which will entail more loss of time and effort on my part. When I was working time was money!
Hi Lee, Thank you for raising your concerns. We take the handling of personal information seriously and appreciate the importance of having reliable access to your phone, particularly given the circumstances you have described. As we are unable to review or discuss personal data through a public Trustpilot review, we would encourage you to contact our Data Protection team directly at data.protection@vistrygroup.co.uk if you wish to raise a query about how your information has been obtained, used or stored, or if you would like to make a request regarding your personal data. You can also find further information about how we collect, use and retain personal information in our Privacy Notice (https://www.countrysidehomes.com/privacy-policy). Should you contact the Data Protection team, they will be able to review your concerns and respond directly to you. Thank you for bringing this matter to our attention. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotA company that goes above and beyond the expectations
This is the third new build property I’ve purchased and the level of service has been unbelievable. Sophie at Newsam Green helped get us a fantastic deal on our new home. Tara our Sales Negotiator was amazing - she really went above and beyond to help get us in, due to issues with the sale of our property. And the house itself - I love it, we really couldn’t be happier! And a great after sales service.
Hi KMB, We are absolutely thrilled to hear about your wonderful experience! It's fantastic to know that our team provided exceptional service and helped you secure your dream home. We're delighted that you love your new house and that our after-sales support has met your expectations. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAppreciation for Outstanding Services
Hi Arwan, Sam,
Hi L C, We sincerely appreciate you taking the time to share your wonderful feedback regarding your property-buying experience. We are incredibly pleased to learn that our team provided such exceptional support throughout the process. It is truly rewarding to hear that the professionalism, clear explanations, and thoughtful recommendations were instrumental in helping you make informed decisions. We are also delighted that the attentive, proactive, and consistent customer service made the entire journey smoother and more comfortable for you. Your kind words are a testament to our dedication, and we will certainly convey your gratitude to our team members for their outstanding work. We are glad we could make a positive difference. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAppreciation for Outstanding Services
Hi Arwan, Sam, I would like to express my sincere appreciation for the exceptional support I received throughout my property‑buying experience. Arwan demonstrated a high level of professionalism during every viewing. She provided clear explanations, thoughtful recommendations, and helpful background information that made it easier for me to make informed decisions. Her approach was both knowledgeable and reassuring. Sam delivered excellent customer service from start to finish. He was consistently attentive, thoughtful, and proactive in providing the information I needed. His support made the entire process smoother and more comfortable. Please extend my gratitude to both Arwan and Sam for their outstanding work. Their dedication truly made a positive difference. Kind regards, Flora
Hi L C, We sincerely appreciate you taking the time to share your wonderful feedback regarding your property-buying experience. We are incredibly pleased to learn that our team provided such exceptional support throughout the process. It is truly rewarding to hear that the professionalism, clear explanations, and thoughtful recommendations were instrumental in helping you make informed decisions. We are also delighted that the attentive, proactive, and consistent customer service made the entire journey smoother and more comfortable for you. Your kind words are a testament to our dedication, and we will certainly convey your gratitude to our team members for their outstanding work. We are glad we could make a positive difference. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotReally good service by Hannah & Mark.
Hi Dusiyanthy, We are so glad to hear that our team provided you with such good service. We appreciate you sharing your positive experience with us. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotVery poor build and customer service
Well where do I start Bought my house 4th August 2025 the day I moved in I wonted to move straight back out The workman ship is shocking had a snagged in 140 odd found some minor some very bad Since moving in I’ve had 2 snags sorted to decent satisfaction Still no carpets on stairs or ground floor still waiting on ceiling and walls be levelled and house repainted so 12 months in virtually living in a empty house and countryside homes don’t care once they have your money Customer service is appalling I haven’t a clue how they have 5 stars they ignore emails even complaints even senior management ignore emails I won’t to pack up and sell but unable to due to the amount of work that needs doing I would loose a small fortune Lessons learnt do not buy a new build from countryside homes you will regret it and nhbc is not worth the paper it’s written on Just a add on as from the 4/09/26 after putting a complaint in about my snagging they have emailed myself and stated I have to go thru nhbc and no longer going to sort my snags until nhbc have looked into it avoid countryside homes they take yr money and not botherd
Hi Billy, Thank you for taking the time to share your experience with us. We are very sorry to learn of the number and severity of the outstanding snagging issues you have encountered, as well as the continued delays relating to flooring, decoration works and other remedial items. We fully appreciate the frustration and inconvenience this has caused. This is not the standard of service or homebuying experience we aim to provide to our homeowners, and we sincerely apologise for falling short of those expectations. We understand that you have raised a formal complaint, which is currently being reviewed. A full response will be provided in accordance with our complaint’s procedure. Thank you for bringing these matters to our attention, and for your patience while we work to address your concerns. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat experience
The sales team were amazing especially our sales consultant Alan at the Nuneaton branch. We had a few issues with our sales progressor putting unnecessary pressure onto us as buyers which were dealt with quickly.
Hi Chloe, We are so pleased to hear how much you love your new home and that our team provided such a welcoming and supportive experience. It's wonderful to know that our sales consultant was amazing and continued to check in with you after your move. We appreciate you highlighting the quick resolution of the pressure you experienced from the sales progressor. Your positive feedback about our snagging checks and ongoing support means a great deal to us. Kind Regards, Sarah Countryside Homes
4/5
TrustpilotThank you Juliette & Charlotte!
Massive thank you to Juliette and Charlotte at Fletton Folly for your support through our very stressful moving journey!! They really were the most empathetic and supportive duo we could have asked for and our experience was definitely made better by them.
Hi Paige, We are so happy to hear that our team provided such empathetic and supportive assistance during your moving journey. We understand how stressful moving can be, and we are delighted that our colleagues made your experience better. Thank you for your kind words. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThank you Allison Melia
I visited Humberston Meadows and was greeted by Allison who was professional and very helpful when listening to my personal circumstances and requirements. From the minute i sat down she was very knowledgeable and although I have decided to take more time to consider my options I would 100% trust Allison to help me with proceeding in the future.
Hi Darren, We are so pleased to hear about your positive experience with our team. It is wonderful to know that our colleague provided such helpful and knowledgeable support. We appreciate you taking the time to share your feedback and look forward to assisting you further when you are ready. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSite visit to Humberston Meadows …
We received friendly and knowledgeable guidence from the Countryside Homes representative Allison Melia during our visit on today, making us feel welcome and guiding around the new builds on site.
Hi Robert, We are so pleased to hear that our team provided such a welcoming and informative experience during your visit to our new builds. We appreciate your kind words! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe sales team Charlotte and Juliette…
The sales team Charlotte and Juliette are truly AMAZING 🤩 they have been here for us from the moment we said we wanted the house all the way through
Hi clare, We are absolutely delighted to hear about your wonderful experience with our sales team and the smooth process leading up to your move! It brings us immense joy to know that we could provide such dedicated support from your initial interest all the way to exchanging contracts. We truly appreciate your kind words and are thrilled that our head office team was also able to assist with any questions you had. We wish you all the very best in your new home and thank you for sharing such positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe sales team Charlotte and Juliette…
The sales team Charlotte and Juliette are truly AMAZING 🤩 they have been here for us from the moment we said we wanted the house all the way through We move on Friday and can’t wait to see everything come together We won’t be buying another house but if we did we would visit the sales team again We truly can’t express how greatly impressed with have been with the services from sales all the way to exchanging contracts We also had calls with head office if we had questions we were never made to feel like it was to much for anyone to support us
Hi clare, We are absolutely delighted to hear about your wonderful experience with our sales team and the smooth process leading up to your move! It brings us immense joy to know that we could provide such dedicated support from your initial interest all the way to exchanging contracts. We truly appreciate your kind words and are thrilled that our head office team was also able to assist with any questions you had. We wish you all the very best in your new home and thank you for sharing such positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotDanielle Blackett ( Redcar office) was…
Danielle Blackett ( Redcar office) was absolutely amazing throughout the whole process of buying our new home. From start to finish, she was professional, friendly, approachable, and always happy to answer any questions we had. She kept us updated every step of the way and made what can be a very stressful process feel so much easier and smoother. Her communication was excellent, and nothing ever felt like too much trouble. Danielle genuinely cared about helping us find the right home and made us feel supported throughout the entire journey. We’re so grateful for all of her hard work, dedication, and patience.
Hi courtney, We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their professionalism, friendliness, and dedication made your home-buying journey smoother and less stressful. We truly appreciate your kind words and are grateful for your recognition of their hard work. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotBrilliant - What a team!
We have just bought a house with Countryside Homes and the experience has been and continues to be fantastic. John and Jenny in the sales office are knowledgeable, helpful, approachable and responsive. They are on hand to help with any questions or issues and we have felt well supported throughout the whole process. Thank you both so much.
Hi Kate, We are so pleased to hear about your fantastic experience with us and that you love your new home! It's wonderful to know that our sales team provided knowledgeable and helpful support throughout your home-buying journey. We are also delighted that our on-site liaison ensured a smooth move-in with minimal snags. Your kind words mean a great deal to our entire team. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotA calm and pleasant environment
A calm and pleasant environment. The staff, both Alex and Diana are excellent.
Hi Libin, We are so pleased to hear you enjoyed our serene atmosphere and found our team members excellent. Thank you for your kind words. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAlex Fairall is amazing
We couldn't be happier with the service we received when purchasing our new home. From the first moment we got in touch with Alex Fairall, who guided us through our purchase, the experience was outstanding.
Hi Alex, We are absolutely thrilled to hear about your outstanding experience with us during your home purchase. It's wonderful to know that our team's dedication made such a significant difference compared to other experiences you've had. We are so pleased that the process was seamless and that you are happy with your new home. Thank you for sharing your kind words. Kind Regards, Sarah Countryside Homes
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Paddock Wood has the most, with 916 reviews rated 3.3 out of 5, followed by Dartford with 107.
The two Countryside Homes Home Counties South offices, by town:
