Trusted Agent profile
★★★★★
173 reviews across 2 offices and 2 platforms
Countryside Homes Home Counties East has two offices, in London and Runwell. Together they have 173 reviews on two platforms, rated 4.3 out of 5 overall.
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Countryside Homes Home Counties East's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery Helpful Staff
Very Helpful Staff, courteous, polite and friendly.
Hi Alan, We are happy to hear that our staff was helpful, courteous, and friendly! We appreciate you taking the time to leave us this great feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSo far very effective and efficient…
So far very effective and efficient friendly service
Hi Kelly , We're happy to hear that you had a friendly and efficient experience. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotI have to say this ,our sales…
I have to say this ,our sales consultant Corinne Hunt was very approachable and she had immense patience to listen to what exactly we needed and clarified all the doubts .It was a great service .
Hi Meera, We're happy to hear that our consultant was approachable and patient, clarifying your needs. It is great to know you had a positive experience. Thank you for your feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat service
Katie made this experiance of reserving a plot 5*. Her service and knowledge elevated the experiance.
Hi Happy customer, We're happy to hear that the plot reservation experience was a 5-star one. We appreciate your highlighting the service and knowledge provided. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotCountryside home is the very best 👌very…
Countryside home is the very best 👌very professional and a great developer
Hi Fayokemi, We're happy you had such a positive experience with our countryside homes. We appreciate your recognition of our professionalism. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotThe Sales person Karen was absolutely…
The Sales person Karen was absolutely brilliant and helped me decide on going with the home I truly wanted.
Hi customer, We're happy to hear that our team member was so helpful during your decision-making process, and we appreciate your positive feedback so much! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGood size of house
Good size of house, affordable price, very helpful and hard working sales man Alex and house features
Hi VIJAYARAGAVAN,KALIAPERUMAL, We're happy to hear that you found a good-sized house at an affordable price. We appreciate your recognition of our team's hard work and the house features. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotOutstanding service from the first…
Outstanding service from the first enquiry through to reserving the plot. A special mention to the sales team, who consistently go the extra mile and make you feel genuinely welcome.
Hi Christopher, We appreciate you taking the time to share your wonderful experience. We're happy to hear that our sales team made you feel welcome and provided outstanding service. Kind Regards, Sarah Countryside Homes
4/5
GoogleIt's just a newish estate
5/5
TrustpilotIt’s a very nice development
It’s a very nice development, and the sales team is attentive and responsive, always ready to answer questions and support you throughout the buying process. I’d especially like to thank Kennedy Myers for her customer-focused and solution-oriented approach.
Hi Burcin, We're happy to hear that you had a positive experience with our attentive sales team. We appreciate your recognition of their dedication to providing support during the buying process. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotNew Build property at Eastbrook Village
We recently bought a new build property from Countryside Homes at Eastbrook Village in Maghull. The house is beautiful and the sales and site staff were really friendly and on hand to deal with everything that cropped up.
Hi Charles, We're happy you had a seamless experience with your new home at Eastbrook Village. It's great to hear that our sales and site staff were helpful and accommodating. We appreciate your recommendation and thank you for your positive feedback on the quality of our homes. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotWe have a great experience
We have a great experience. Craig, the Sales Consultant, is very helpful and patient in answering our questions as first-time buyers.
Hi Josie, We're glad you enjoyed your experience. It's wonderful to know that our sales consultant was helpful and patient with you as first-time buyers. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHas anyone moved into the homes in…
Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?
Hi sarah miller, We appreciate you seeking honest feedback. We encourage residents to share their experiences, as it's valuable for future buyers. Thank you. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotLinda was very helpful and not at all…
Linda was very helpful and not at all pushy so our visit was pleasant.
Hi Katrina, We're happy to hear that our team member was helpful and made your visit pleasant. Thank you for your positive feedback; we appreciate it. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotDeveloper who disregard the safety of their residents
I would like to express my dissatisfaction to developer Countryside Homes UK, which is the part of Vistry Group, as the company has delayed the promised construction for over six months, we can’t use our garden over half an year, and cause us feel dangerous and anxious. If arrangements cannot be made for me shortly, I will publish the property address and hope that investors will reconsider this company.
Hi Wai, Thank you for taking the time to share your concerns with us. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes
1/5
TrustpilotVery Disappointed - subsidence occurred, caused damages but not managed
I seldom make comments on Trustpilot. Subsidence occurred at the car parking space adjacent to my garden, caused cracks and damages to almost all the gravel boards of the fence. They bended inward and the fence posts are inclined. This impose immediate danger to me and my family members especially to my child. Countryside has admit that there is an design issue there which has caused the issue - gravel boards have failed. There is approx 450mm of ground which needs additional support. Their customer service department has spent more than 7 months to communicate but no remediation works have been done to address this. If the fence posts fall down and hurt someone, who will bear the responsibility? They just neglect or ignore the danger. Customer Service just keep saying it has been escalated to the management and they will contact me but so far, I have not heard anything from their management. I feel totally helpless. My garden cannot be used for the whole summer. My living room is messed with stuff originally put in the shed. This is really annoying and we feel unsafe whenever going through / into the garden.
Hi Tommy, We appreciate you bringing this to our attention. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes
3/5
TrustpilotThe information we received was not…
The information we received was not accurate. We were bit disappointed.
Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotAmazing experience!
We’ve just reserved our brand new home at Kingmakers View, and honestly, the whole experience has been incredible. From our very first call to view the show home, to the help we received with the assisted move scheme (our place sold in just two weeks!), all the way through to being ready to reserve, Kim has been amazing. She’s made every step feel effortless and stress free. We’re really excited for the rest of the journey. Thank you Kim!
Hi Maisie, We're happy to hear that your experience reserving your new home was incredible. It's great to know that the assisted move scheme helped sell your place quickly and that every step felt effortless. We appreciate your positive feedback and are excited for the rest of your journey! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotDealing with countryside was one of my…
Dealing with countryside was one of my best experiences ever.
5/5
GoogleRating only, no written review.
5/5
TrustpilotA Seamless, Supportive Experience with Steve & Clare!
We’ve had such a fantastic experience with both Steve and Clare, they’ve been absolutely brilliant every step of the way. From our very first enquiry to reserving our new home, they’ve made the whole process smooth, stress-free and genuinely enjoyable. Nothing has ever felt like too much trouble, and their communication, honesty and kindness have made a real difference throughout. We feel in very safe hands and are so grateful for all their help so far, thank you both!
1/5
TrustpilotDo not even bother buy a house from…
Do not even bother buy a house from this company.You are better off buying a house and renovating it.They are have terrible customer service,their are very prejudice when you approach their showrooms too
5/5
TrustpilotPleasant experience and gained some…
Pleasant experience and gained some useful information on the benefits of new homes.
1/5
TrustpilotWe purchased a new build property last…
We purchased a new build property last May day. 2 The house was flooded because the shower trap in the en suite was not connected properly. The ceilings lights smoke alarms were all full of water. It took them months to do the job properly. They wanted to send a laborer I’m not a painter to patch you up. The back garden is like a Bog the soffit boards on the back of the house and not fitted to the brick properly and have a large gap. We have reported this for months and still not got any anyway the properties in Goshawk drive Maghull I’m not very good build to continuing to build new properties. I would seriously think twice before purchasing one of them as they have to sale is appalling did the cracks in the ceilings what is still ongoing being fixed they give you a two year warranty, which is not worth the paper it’s written on. We have wagons from 7 AM of the morning in and out covering the cars with just the driveway is a disgrace because of the mud coming off the road as you drive onto the path you carry in the mud into the house so if you’re thinking of buying it asked someone who lives there first
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 98 reviews rated 4.2 out of 5, followed by Runwell with 75.
