Trusted Agent profile
★★★★★
130 reviews across 3 offices and 2 platforms
Charles Derby Estates has 130 reviews across three offices (Leicester, Rochdale and London) and two platforms, rated 4.6 out of 5 overall. Charles Derby Estates has the most, 130. Checked 9 October 2026.
116
Reviews on Google
All 3 offices
14
Reviews on Facebook
Business-wide
Charles Derby Estates's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recently purchased my new home and had a great experience with Priyanka. She provided excellent service throughout the whole process, was very helpful, professional, and always available to answer my questions. I really appreciate her support and guidance, which made the home-buying process much easier and smoother. Highly recommend Priyanka for her outstanding service!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleBeen renting from this estate agency since 2001 - now they have helped me purchase my first property. 10/10 service
5/5
GoogleThe experience of renting the house went really smoothly, I had almost no issues during the rent of the house. Seeing the house, it was clean and proper when I first saw it.
5/5
GoogleReally great experience with the lettings team. The team was friendly, professional, and very helpful throughout the process of finding my rental property. They were also really flexible with my move-in dates, which made everything much less stressful. Communication was excellent throughout, will be recommending to all my friends and family
5/5
GoogleThe team of this agency has always been professional, responsive, and helpful whenever I’ve needed assistance. Communication has been clear, maintenance issues were handled quickly, and the whole renting process felt smooth and stress-free.
5/5
Google“I’ve had a really positive experience with this letting agency since moving into the property. The move-in process was smooth and well organised. Communication has been excellent throughout my tenancy, emails and queries are always answered promptly and professionally. I’ve also been impressed with how quickly maintenance issues have been dealt with, with repairs arranged efficiently and updates provided along the way. Overall, the service has been reliable, friendly and stress-free, and I’d happily recommend them to other tenants.”
5/5
GoogleWe had a very positive experience with Charles Derby Estate Agency. Their customer service was professional, responsive, and genuinely helpful throughout the entire process. A special thank you to Priyanka, who was exceptional from start to finish. Her communication was excellent, she kept us informed at every stage, answered all our queries promptly, and went above and beyond to ensure everything was handled smoothly. Her professionalism, patience, and dedication to customer satisfaction truly stood out. We would highly recommend Charles Derby Estate Agency to anyone looking for a reliable, attentive, and trustworthy estate agency service.
5/5
GoogleA reliable and trustworthy agency who helped me to find tenants promptly. They showed diligence and professionalism throughout the process and communicated everything with me clearly. Great service! I highly recommend them!!!
1/5
Google0-Star Review I had a very poor experience with Charles Derby Estates and would strongly advise others to think twice before using them. I rented a property through this agency where serious damp and mould issues were reported as early as April 2025. Despite repeated emails, photos, and constant chasing over nearly a year, the problem was never properly resolved. The condition of the property deteriorated to the point where essential areas like the kitchen and living room became unsafe to use. What made the situation worse was the complete lack of accountability. Instead of taking responsibility, I was incorrectly advised to deal directly with the block management company, even though I had no contract or legal relationship with them. This caused unnecessary delays and confusion while the condition of the property continued to worsen. Throughout the process, communication was slow and often required multiple follow-ups just to get basic responses. Promises to investigate or resolve issues were not followed through in a timely manner. As a result of this negligence, I was left living in poor conditions for an extended period, suffered damage to personal belongings, and experienced significant stress and disruption to daily life. The property ultimately became uninhabitable. Overall, this experience showed a serious lack of responsibility, professionalism, and urgency when dealing with tenant welfare and property maintenance. I would not recommend this agency based on my experience.
5/5
GoogleExcellent and prompt customer service as always, the staff very helpful too, I would give them 10/10
5/5
GoogleGreat people doing great job
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGood
5/5
GoogleI had a great experience renting through this agency. Special thanks to Priyanka, who was extremely helpful from the very beginning, from arranging the tenancy and handing over the house to assisting with the end‑of‑tenancy process and returning my deposit. She made everything smooth and stress‑free. I truly appreciate her professionalism and support throughout my tenancy. Highly recommended!
1/5
GoogleRating only, no written review.
5/5
GoogleAn excellent team. Priyanka is an asset to the team. Very helpful and professional. Deals with queries immediately and keeps you upto date. Best service ever.
1/5
GoogleIn fact, I must say, don't waste your time with this agency, because they take the documents from you and keep you, and then they are rude to you for a while, and their words do not match, and they are racists from my experience. The documents that were asked of me and I handed them over, but they did not hand over the house and gave it to someone else.
5/5
GoogleRating only, no written review.
5/5
GoogleCharles Derby's services are highly efficient, reliable, and it would be appreciated..
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Charles Derby Estates has 130 reviews across its three offices, rated 4.6 out of 5 overall: 116 on Google, 14 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Charles Derby Estates has the most, with 130 reviews rated 4.6 out of 5, followed by Charles Derby Estates with 14.
Charles Derby Estates, 212 Melton Road, Belgrave LE4 7PG; Charles Derby Estates, 101 Dale Street, Milnrow OL16 3NW; Charles Derby Estates, 47 Mary Place W11 4PL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.