Trusted Agent profile
★★★★★
89 reviews across 3 offices and 3 platforms
Brown and Co has three offices, in Retford, Holt and Wyboston. Together they have 89 reviews on three platforms, rated 4.3 out of 5 overall.
Brown and Co's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookJust completed on a property in Watlington Norfolk with the help of Alicia Kingstone from the King's Lynn office. She was incredibly helpful, polite & professional. Always quick to reply to calls & emails with any information I needed. Made the whole process quick and hassle free! Many thanks Alicia.
5/5
GoogleReally helpful and got us into a property very quickly, with no issues.
Thanks for your fantastic 5* review Vicki!
5/5
GoogleI can't praise Tasca Kruse, one of the Residential Lettings Managers at the Retford branch, enough for her outstanding service. Tasca's friendly and approachable nature made the rental process feel like a chat with an old friend. Her expertise in the lettings industry, and her people exemplary skills are immediately apparent from the moment you talk to her. She provided invaluable advice and guidance throughout the entire first half of the rental process, and continues to do so even now that I have moved into the property. Her attention to detail ensures a smooth house move from start to finish, and she promptly addresses any concerns with friendly professionalism and efficiency. Tasca's personable approach creates a comfortable environment where clients can confidently rely on her expertise. Given her exceptional performance, I strongly believe she deserves a promotion. Her dedication to her work, professionalism, and ability to establish meaningful rapport with clients make her an invaluable asset to the company. - Liam and Brian
1/5
GoogleRating only, no written review.
1/5
GoogleEmailed and rung several times about a couple of commercial properties but not one call or email back.
Good afternoon Lee, I have looked into this for you and our Head of Agency in St Neots called and emailed you on 20th July 2022, explaining that at the time we had offers on the units you were enquiring about (these are now under offer). We received acknowledgement of this email from yourself on 21st July 2022. Our St Neots Commercial team are happy to discuss this further. Please call the office on 01480 432220. Thanks
5/5
GoogleWonderful service , really pleased , Vicki was so helpful and professional it was a pleasure …
Thank you for the 5* review Marie-Claire!
5/5
GoogleRating only, no written review.
3/5
GoogleWrong neighbourhood
5/5
GoogleGood firm to deal with
5/5
GoogleVery helpful and knowledgeable staff
Thank you for your kind feedback David!
5/5
GoogleSo helpful when i went to pick up my lots. .brilliant keep it up
Thank you for the fantastic review Kevin!
5/5
GoogleExcellent reception and service, very helpful in every way.
5/5
GoogleGood estate agent, nice people, friendly, plus they get the job done!! ie sold :-) equals happy face
Thank you for your positive feedback!
1/5
GoogleWe used Brown & Co for planning and initially they were excellent. Unfortunately as time went on and staff changed we realised that everything wasn't quite as it should be. …
5/5
GoogleVery helpful & good service.
5/5
GoogleVicki and Brown & Co have been amazing. Communication is key when buying or selling your home and Vicki has been faultless. Thank you so very much!
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleAbsolutely top drawer. Assisted immeasurably with our conveyancing, and helped speed matters up wonderfully. Thank You LotsPositiveResponsiveness, Quality, Professionalism
5/5
GoogleHave dealt with the Lettings department of Brown & Co for several years now. Their service is exceptional and nothing is too much trouble. Charly is capable and efficient, as well as being happy to help with all matters.
1/5
GoogleWish it was possible to give 0 stars. Contacted to arrange a viewing on property 1, "we will contact the owner and get back to you" never did. Viewed property 2, put an offer in, made sure it wasn't best and final offers, called twice to see what was happening, both times been told we will update you as soon as we hear anything, just over a week later property goes to sold STC, contacted them again, "oh did no one ring you to say they'd accepted an offer" If you're thinking about buying through them, don't waste your time, if you're thinking of selling though them, don't waste your money.
Dear Luke, Firstly, thank you for taking the time to leave your feedback and we’re sorry to hear you had a poor experience with us. This doesn't sound like the service we try to provide and we'd like to look into this for you. We phoned you at 9:30am on 9th February 2022 to inform you that your offer had not been successful and we also emailed, although sadly this bounced back. If you would like to discuss further, please call us on 01777 709112. We hope we can restore your faith in Brown&Co.
4/5
GoogleRating only, no written review.
1/5
GoogleDespite 2 telephone calls and being told that someone would ring me back on both occasions (which they didn't) I was unable to make an appointment to view a property listed on Rightmove
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Retford has the most, with 49 reviews rated 4.4 out of 5, followed by Holt with 31.
