Trusted Agent profile
★★★★★
599 reviews across 5 offices and 2 platforms
Bovis Homes West Midlands has five offices, in Northampton, Stratford-upon-Avon, Long Marston, Kenilworth and Nuneaton. Together they have 599 reviews on two platforms, rated 2.5 out of 5 overall.
69
Reviews on Google
All 5 offices
530
Reviews on Trustpilot
Business-wide
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Bovis Homes West Midlands's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotGood to have one…
We bought one property and really happy with the customer service, moving in process, after moving in services.New houses do have few issues which all got resolved on priority without much delay.Property given to us in good standards.
5/5
TrustpilotGreat house
Great house ! Lamentable decision making over telecom provider restriction. We are in the 21st century Come on Bovis let people make there own choices and get the restriction lifted, This is my one and only complaint in 12 months!I d be more than happy to discuss this with the CEO! especially when Bovis sold two 4 bed homes from my review during the last 6 months.
1/5
TrustpilotDevils from hell
Devils from hell, money lust company, sell you rubbish houses and take lots of money. absolutely not worth buying from Bovis you will regret it, become mental patient.
1/5
TrustpilotNo No No
Been in for almost a year. Two weeks ago snagging started and now they are arguing about what is to be done. Site Manager full of it. What he wasn't going to do! Bovis have now referred us to the NHBC to get things rectified - they have no shame. Never sign it off until everything done.Do not buy from them ever. We still don't even have a correct street sign and just to cap it all the field that we overlook is now going to be developed with 100 houses.
4/5
TrustpilotOur build was good
Our build was good. Great house with stylish fixtures and fittings. Wincanton is where the site is. All it needs is a good Site Manager and Jamie was just that. I would recommend Bovis.
1/5
Trustpilotextremely worst and fraud company
extremely worst and fraud company cowboy buildersI have ended up doing all plumbing work and garden levellinglost 25000 in legal fees and 10000 in repairs greedy builderi am not the one loads of others
2/5
TrustpilotStarted so well but now you get no response
The selling piece was positive - much better than other builders and when I first moved in they were great. As I was moving in on my own they even put up the curtain poles for me and helped me carry heavy furniture that I couldn't manage on my own. Unfortunately a year later though the snags aren't done including missing tiles off the roof. Despite ringing and emailing several times they ignore you. Such a shame as it started so impressively.
1/5
TrustpilotHouse Builders from Hell
I am reluctant to even give them 1 star. I purchased a house from them 2 years ago and it has been the worst experience. They are rude, lazy, nothing is even completed to a high enough or even good standard. It's a real bodge job with these homes. The houses are so tightly packed in you can hear people sneeze 4 houses away which helps even less because the poor quality windows. The gardens are terrible with turf that never grows and the floorboards aren't even down properly. Aside from all of that you can't even attempt to enjoy your house because they haven't cleared off site yet even 2 years on. They do 2 hours of work then go home.
1/5
TrustpilotPoor customer care
Poor customer care, Been waiting 2 years for the snags to be still done on my property. Repeated phone calls/Emails to no avail. They just dont care after you sign on the dotted line after a well rehearsed pitch to sell the property. When you escalate to the 'Regional Director' he just fobs it straight back to the infamous Customer Care Team.I really wouldnt recommend buying a Bovis Home. Disgusting.
1/5
TrustpilotZero Star Builder
Horrendous - please don’t be conned by the well rehearsed sales pitch. Purchased 4 bedroom home at Semele Park in December 2016 and still waiting for snags to be repaired. Bovis simply do not care for their customers following exchange of contracts. I have repeatedly emailed Chief Executive Greg Fitzgerald only to get the same response of a delegated authority for members of his team to resolve my issues - to no avail! I have been repeatedly ignored, fobbed off and even threatened by Bovis employees - utterly deplorable!
1/5
TrustpilotPoor experience. Never again.
Works done to a poor quality. A lot of things done in breach of contract. When trying to get issues resolved we have had to go to managing directors to get any form of response and they are not always useful.Overall not a good experience.
4/5
TrustpilotGood value, but be warned on telecomms situation.
Overall my new Bovis home is built to a good spec. There are minor niggles, as one would expect, but they've been excellent in dealing with issues promptly once reported. I suppose the main concerns are the troubles that goes with living on a building site - they could do a lot more to improve access, condition of the roads, and dust - and the illegal monopoly on telecomms access. There are better builders perhaps, but I feel like I've got good value for money.
1/5
TrustpilotNever buy a house from Bovis
Even they don't deserve one star.poor quality houses, unfinished jobs, absolutely appalling Customer care
1/5
TrustpilotCon artists never buy from bovis
I would give bovis no stars if I could, they sold the house I put a deposit on to someone else and did not let me know or my solicitor know with no refund of deposit and flooring money, we where ready to exchange and my solicitor only found out 3 months later causing me to lose the house my buyer to be homeless looks like I had a lucky escape reading the reviews from other buyers. DO NOT BUY FROM BOVIS.
1/5
TrustpilotBovis bodgers
Terrible quality finishes. Poor customer service. Underhand tactics to try to get you to give up on chasing up work that needs doing. Inability to offer compensation when you clearly are due it. Some of the slimiest humans at the end of the phone and email to contest with. Avoid this builder.
1/5
TrustpilotUtterly despicable
Utterly despicable. They sell leases on once they have your money. To e and j estates. So my nice new house now has a nasty new MONETISING lease landlord. Thank you bovis: for making contact with you virtually impossible, and for ignoring my emails. PLEASE POLITICIANS deal with this massive injustice in the law.
5/5
TrustpilotWe were lucky and had a good build…
We were lucky and had a good build manager.Like any new build there lots of minor defects.They fixed them all in the end.Took a couple of years to get everything sorted, but the overall quality of the build was very good.
1/5
TrustpilotAnother honest and truthful BAD review
We agree with every bad review on here. Bovis are not loyal to their customers but are disrespectful and solely look after their rich investors and CEO. We have been at the Moreteyne site for two years. For two winters the front of the house internally has been around 5 degrees Celsius and we had to bath our 7 month old baby in her bedroom at the back of the house due to the house bathroom being so cold. Bovis have washed their hands of the insulation issue even though thermal imaging shows clear cold spots due to the insufficient gaps in the insulation. Customer service is terrible, the manager and CEO are spineless the whole company requires a Government investigation by a select committee. Why is it fair to pay for a house not fit for purpose and company not fit to build Lego. By the way three major water leaks two of which we had to live in without flooring and plastering and painting work being done as Bovis refused to pay for alternative accommodation.
1/5
TrustpilotBuild Quality
We bought our home in June 2015 and have had numerous issues with the build quality. We had to move out for three weeks whilst Bovis employed a contractor to reinforce our floors to rectify deflection issues (wobbly joists). Bovis build on the cheap and cut corners, and hope that customers will roll over and take it. I wouldn’t buy from Bovis again and wouldn’t recommend them to anyone that I know.
1/5
TrustpilotBeen in a Bovis 5 bed home nearly 5…
Been in a Bovis 5 bed home nearly 5 years. I have too many problems to list. They deserve a zero rating. Customer service is completely lousy once they have your money. They are a disgrace for an excuse of a company!!
1/5
TrustpilotTerrible
My experience with Bovis has been terrible. I can only advise others avoid the company. This will avoid stress fo years to come- customer service is horrendous - house build quality is cheap with poor workmanship (thin floors, leaks, snags, creeking stairs and floorboards, poor insulation/soundproofing)- maintenance of surrounding estate is awful (maintenance, broken objects, potholes)Your 2 years warrantee will be spent trying to get Bovis to finish off the houseAvoid
1/5
TrustpilotTerrible aftercare service
The Bovis experience actually didn't start too badly for us, however a year after moving in to our property we have discovered issues with the quality of the workmanship on the roof, leading to water flowing down every wall. The customer care team are very good at apologizing, but unfortunately not at rectifying the problem, responding to voicemails or calling us back whenever they promise that they'll get on it straight away. 3 months after reporting the issue we have received a roofers report that falsifies the issue (having had an independent third party look at the problem) in order to avoid conducting a proper repair. Still fighting to resolve the problem before it causes further damage.Terrible aftercare service - suggest you avoid or brace yourself for a bumpy ride!
1/5
TrustpilotPoor quality workmanship
Poor quality workmanship. Appear Bovis have no incentive to provide an acceptable level of house build once they have your money. Almost a year after purchase and still so many unresolved problems. The nightmare never ends! Based on my own experience I would strongly advise against buying a new build with this company.
1/5
TrustpilotAwful company
Awful company, poor build work, terrible customer service and a huge lack of empathy or care. Our house is only 8 months old but we already need all our floors ‘fixing’ properly despite being ‘fixed’ three times already. They don’t care at all once you have moved in and get handed over to customer ‘care’. This is a second Bovis Home and we bought this one because we were reassured that it was better, they had learned their lessons etc. All total rubbish of course as nothing has changed and never will. Please do not buy one of these dreadful, poorly made Homes.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Northampton has the most, with 512 reviews rated 2.3 out of 5, followed by Stratford-upon-Avon with 508.
The five Bovis Homes West Midlands offices, by town:
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