Trusted Agent profile

Berkeley Homes Oxford and Chiltern Ltd estate agents in Slough and Sunningdale

3.8

★★★★★ Good

549 reviews across 3 offices and 2 platforms

Berkeley Homes Oxford and Chiltern Ltd has three offices, in Slough (two offices) and Sunningdale. Together they have 549 reviews on two platforms, rated 3.8 out of 5 overall.

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3.9 / 5

53

Reviews on Google

All 3 offices

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496

Reviews on Trustpilot

All 3 offices

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Our offices

Berkeley Homes Oxford and Chiltern Ltd's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 53 reviews on Google only. Show every review

1/5

Google

Here you buy a one bedroom apartment, trusting that there won't be a family with children above you, so all the apartments above yours are one bedroom. Then to your surprise, there is a family with children! You complain about the overcrowded flat and nuisance to the concierge and they say can't hear any noise from there. The apartments have no windows or sound insulation walls. Some people try to steal your car and the alarm goes off often. So the concierge does nothing. No security. Also if something unusual happens in the building they chase you and your neighbours calling you asking if you were responsible for it! If you try to ask or report something to concierge staff some of them are completely unhelpful, rude even with bad attitude so you escalate to the staffs manager so he starts raising his voice at you, interrupting you then you escalate again and what happens? You are ignored, besides you are compulsory paying a lot for the service charge. This is what happens if you buy an apartment in Horlicks Quarter. Avoid.

Deepest · 28 October 2024 · Berkeley Homes Oxford and Chiltern Ltd Slough (Stoke Gardens)

1/5

Google

I have split the review by numbered lists, but is incomplete. I will finish it in due course as I can edit it later. 1) The corner flat is the coldest part of my home because it's more exposed to the wind during the winter. The living room struggles to stay warm due to large windows and a balcony. To make matters worse, the radiator is positioned at least 3 meters away from the windows, making it insufficient to maintain a comfortable temperature during the coldest months. As a result, I have to use at least two additional heaters in the living space to stay warm, which isn't energy-efficient. If we do the math, the largest radiator consumes around 2000W, and with the current average energy price of 0.245p per unit, running it for 12 hours could cost up to £5.88. If I factor in all the heaters in the house, the costs add up quickly. To compensate for the heat loss through the windows, I have to set the temperature higher, which forces the heater to work harder to try heat the space evenly. Unfortunately, the smart radiator doesn’t help much. I get annoyed with the error message saying it "detects window open". The bathroom heater is also frustrating because it takes ages to heat up, and you can't even set a timer for when you want it to warm the room. I’ve raised multiple complaints about this issue with the Berkeley Group. The most recent complaint was with Melanie last January, who told me that someone would look into it. However, a month later, I discovered through customer service that the complaint hadn’t even been logged. While I understand that Melanie works in sales, I don’t know why she offered to have someone to look into it despite it not being her responsibility. In March, another salesperson came to inspect my property, but by then, I didn't see the point coming because the environment is so different during the winter. After that, I had to chase customer service for an outcome, and their response was disappointingly generic, stating that the EPC rating is C. So what? The heating is inadequate, and they don’t live here to experience it. Overall, that woman gives me that vibe I don’t like. Additionally, the floor is colder if you live beneath a water tank or near the bin storage, as these rooms have doors with open slits, allowing cold air to seep through. This means you don’t benefit from heat rising to your floor. My floor was around 13/14 degrees at that time when I last measured it. If you want the most sunlight, your best bet is a south-facing unit, but then you have the problem of it getting too hot during the summer, especially since you can’t open the windows wide enough. 2) I don't understand why the Berkeley Group is acting like a police patrol, going behind RMG's (our concierge) back to send me emails demanding that I remove my privacy screen. If they have an issue with me, why not address it directly? I installed the privacy screen to reduce the wind coming through the windows and to prevent people from looking into my home. Every now and then there is always something going outside during the night. The RMG Manager, who told me I should have known about this because it's in the contract, which contains over 30 rules. I discovered this information when I had to pay a solicitor during the sales process. It’s frustrating to spend money on a solicitor just to find out these details. They should make the regulations available on their website, so I would have made a better informed decision without paying for a solicitor. The worst case I’ve heard was when someone was asked to take down a plastic windmill they had hanging on their balcony for their child. It's hard to believe that someone from Berkeley would be so petty and low to make an issue out of something so harmless.

Tan · 29 August 2024 · Berkeley Homes Oxford and Chiltern Ltd Slough (Stoke Gardens)

1/5

Google

Unfortunatley we purchased a flat in Reading (Kennet Island) it seems there are multiple issues with residents who bought their properties in good faith having to purchase deed's of variation to be in a position to sell their property. We have been chasing the Berkeley homes legal team for weeks and we risk losing the sale. We have had no response - there are at least 7 other residents who have complained about this.

Katie · 16 April 2024 · Berkeley Homes Oxford and Chiltern Ltd Slough (Farnham Lane)

1/5

Google

Bad site to deliver to badly organised. make you wait outside blocking up the road and the gate man is rude and won’t let you sort things out on your OWN truck. Left on site waiting around for an hour with no supervision and no direction. Hopefully they sort themselves it I ever come back

Emily · 27 March 2024 · Berkeley Homes Oxford and Chiltern Ltd Slough (Stoke Gardens)

1/5

Google

No thought for disabled people yes good to be as green and good for environment but some people can’t walk or cycle how plans were pass with no thought of how disabled people would manage in these flats

Anthony · 13 June 2023 · Berkeley Homes Oxford and Chiltern Ltd Slough (Stoke Gardens)

5/5

Google

Visited berkeley head office site as I have interest in a new property, ample parking, very welcoming receptionists, spoke to susanna who helped me with as much info as possible on a new property development area in Slough. She was very welcoming and showed me plans with as much info as possible Inc plans and diagrams. I hope I get what I want. Comms between sales team and head office is exceptional as neha shingadia sales consultant emailed me to acknowledge visit

Barkaat · 15 April 2020 · Berkeley Homes Oxford and Chiltern Ltd Slough (Farnham Lane)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Berkeley Homes Oxford and Chiltern Ltd

Which Berkeley Homes Oxford and Chiltern Ltd office has the most reviews?

Slough (Farnham Lane) has the most, with 507 reviews rated 3.8 out of 5, followed by Slough (Stoke Gardens) with 37.

Where are the Berkeley Homes Oxford and Chiltern Ltd offices?

The three Berkeley Homes Oxford and Chiltern Ltd offices, by town:

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