Avant Homes Scotland East estate agents in Midlothian, Penicuik, Dundee and 1 more

★★★★★ 5/5

Trustpilot

Very polite and knowledgeable

Rating only, no written review.

Martyn · 21 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Avent and Joanna Taylor

We have reciently gone through the process of reserving an Avent home and have found the house style, design and build quality to be excellent. We have also recieved exceptional service from their Sales Advisor Joanna Taylor, whose care and attention has been exceptional. Joanna has gone above and beyond what we would expect to ensure that we have felt well informed, updated and supported in every element of the new home and company. Many thanks Joanna and Avent.

Julie · 19 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. I wouldn't have purchased my home had I known beforehand how poor they really were. Sales team were 'okay' - nothing special, but nothing really bad, but the aftersales and customer care team are truely terrible. You're lucky to get a call or reply at all. Been in months now, missed appointments to have snaglist items resolved on multiple occasions. Refusal to arrange workmen outside of work hours so it's more time off from work each time. I've never known a company so disorganised. It's worth noting that compared to some of the stories I've heard I think I've faired fairly well on what has gone wrong with my property, but I still have a much longer list than I expected honestly. I'm from Waterside quarter, lovely estate, great looking homes, terrible customer service, you won't get anything broken fixed, simple as that. Nothing so far as been resolved on my property. Be warned, if you purchase assume zero warranty or support or be left frustrated and disappointed.

Ethan · 19 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Shelton’s Village and Patricia are fab!

We bought our home from Sheltone Village with Patricia Anderson. Everyone was amazing! Keeping us up to date and Patricia is so helpful and friendly. Definitely recommend using them, couldn’t fault the service at all!

Francesca · 18 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Great experience

Melanie made us feel very welcome and valued. Although busy she had time for us and answered all our questions with efficient aplomb. Would highly recommend a visit to this site

Kim · 18 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

The worst level of customer service I…

The worst level of customer service I have ever received. Once they have your money any level of customer care is completely gone. Damage to every door front in kitchen which was highlighted the day before keys were exchanged and still chasing to have this rectified over 6 months later. 7 failed appointments and days of annual leave later and nobody bothers to turn up to appointments. Emails go completely ignored, there’s no escalation process and I’ve been swapped between customer care reps at least 4 times in as many months. Nobody takes any accountability for anything. I’m having to chase the subcontractor for the kitchen myself who are just as useless and downright rude. Front door does not lock, gap in gable, cracked tiles in bathroom, draining issues in garden, drive is falling to bits. AVOID THESE COWBOYS.

Kirsty · 16 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Friendly and informative

Friendly and informative, your sales advisor explained all the steps I needed to follow for the scheme I was interested in and provided me with all the relevant information and contact details for the development I’m interested in.

Matt · 14 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Sell team very friendly and available

Sell team very friendly and available, give us a lot of information.

Roberto · 14 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Amazing service and detail from Chloe

Amazing service and detail from Chloe! Made us feel so relaxed and comfortable from the off. Got us really engaged and answered all questions in an exceptional manner. The show room was fantastic and blew our expectations.

Joseph · 13 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

My experience: The buying experience was smooth

The buying experience was smooth. Both Carla, the Sales Executive and Chris, the Site Manager were a delight to deal with. The attributes displayed included, but limited to, the following; professional, knowledgeable, cooperative and a notable pleasure to deal with. The standard of the new home was impressive and the route from reserving to completion was seamless. I also benefited from engagements with the Head Office, and again, the level of expertise was second to none. I would recommend Avant Homes to all. Crack on, and buy one!! RM

07803758095 · 8 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Almost 2 Yesrs on and still have…

Almost 2 Yesrs on and still have unresolved issues. Poor workmanship, terrible after sales being passed from pillar to post, dealing contractors ourselves, no shows,more poor workmanship and what seems like a complete lack of interest in customer satisfaction. This company is all about the flash and the sales then drops you from a great height.

Bryn · 8 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

So far - so good!

Kathryn has been really helpful so far in the process. I feel well informed - but not pressured. So far, a friendly and comfortable experience.

Sarah · 8 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Friendly and informative.

Rating only, no written review.

Mr · 7 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

SIMPLY A DISGRACE!!!

Yet again we have another “sink hole” issue upon the entry to our development which is now 5yrs old. We still have no roads, the East Riding Council will not sign the development off because we are quite literally “the forgotten development”. Godwin Vale Stamford Bridge York. An exclusive area, high cost housing but cheap experiences and poor customer service. To say that we are deflated, demoralised and now defeated is an understatement Avant, you win! If by some miracle we could ever secure a sale here we would be out in a heartbeat. But why subject another family to the four years we have endured. DISGRACEFUL COMPANY!!!!!By all means contact me, again for another report. We have enough images over the years and are taking this to the York Press as well as the Council. You should be banned from operating any further developments until you rectify the ones you have left behind unfinished.

Jamie · 4 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Disgraceful! Not even worth the one star!!!

Deposit paid March 2021, exchange July 2021, at this point my move in date was January 2022 after already being put back by 5 months. I am still not in my house May 2023. Tony Clarke the construction Director just does not ring or give me any time scale for anything. Richard Hosie The Managing Director feels they are doing a good job. This company is an embarrassment. Customer Service is not in their vocabulary!!!!! I am at my wits end!!! Something needs to be done with this company, it is immoral!!

Michelle · 4 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Customer service is shocking

Customer service is shocking, 3 months to get issues resolved.We have had a smell from our bathroom for 7 months, Thomas Conelly their plumbing contractors can't fix it and never turn up with the correct equipment.Avant Customer Services Sunderland keep passing the issue to different people, ground workers then the plumbers.Not good enough

Craig · 4 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 2/5

Trustpilot

Didn’t feel we were really given much…

Didn’t feel we were really given much information, other than keep calling back in and checking to see if the plot we are interested in has had its prices released. But with it been further in the development you can’t promise anything! Feel it was a wasted journey.

Kirsty · 3 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Brilliant help

Rating only, no written review.

The · 2 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Great experience

Great experience looking through some show homes.

Scott · 2 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Dont fill out your nhbc survey until…

Dont fill out your nhbc survey until all the work in your avant home ha been done. Because i can almost certainly assure it the work (snags) will not get completely by avant homes. no customer service what so ever!!its not surprising to see avant home with only 2.7 star rating on here.IF YOU LOOK AT THE FIVE STAR REVIEWS FOR AVANT YOU WILL SEE THERE JUST MADE UP TO COUNTER BALANCE THE STAR RATING FROM BEING 0.THE FIVE STAR REVIEWS MOSTLY STATE THEY ONLY ASKED SOMEONE A QUESTION AND AVANT ANSWERED IN THEM WITH LOADS OF INFORMATION.THEN APPARENTLY TAHT PERSON LEAVES A FIVE STAR REVIEW.ITS LAUGHABLE.THERE ONLY THERE TO HIDE THE FACT IF THEY DIDNT HAV SOME FIVE STAR REVIEWS AVANT HOMES WOULD BE A BIG FAT 0 STAR COMPANY.

Kimmy · 2 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

why wont avant help or fix my house??

why wont avant help or fix my house??buying the house with great deal of remorse now.from the outside looks fine buts its not.everything is a shambles top to bottom with avant home builders. Feel like i have been deserted, so disappointed.originally paid £1400 for extras which i am still waiting on. i have been in my home just over one year??? avant seems to have disregarded these extras to me and i paid cash for these extras.no answer from avant after a manifold of email and phone calls asking when my extras will be fitted. im looking at 60 days for any email response which is not progressive in any way shape or form.my Velux windows are not installed correctly which already i have water staining marks around the Velux window gyproc sheets this gets worse after few days of rain each time.avant are not answering me and when they do it is a short email reply thanking me for my email live in hope that the situation will progress and is being processed by the company but then when i call avant its a disappointing conversation saying i will be emailed about the problem. which never comes.i have tonnes more problems than my extras and Velux window the house as a whole is untidy with problems here there and everywhere.my garden is a mess unfinished grass areas which is left as muck and grass is thin mucky and soggy all the time .my beige stone slabs are wonky. my side gate doesn't open any more as post has fallen away from wall.my house is cold and draughty, my garage door doesn't close unless shoved in at corner then locked its a nightmare i don't use because of this.i have had to fill and sand many screw holes all over the gyproc from ceiling lights being installed in wrong place then avant moved them so left the holes.my white doors have small damages on them,my bathroom have wonky tiles, plus one sink basin is not siliconed to the wall.still waiting on my 1.8 meter fence being fitted and its into second summer season now with no fence between me and neighbours garden. my problems with my home go on and on with no response from avant homes.i could of bought another house with less work needing dine to it but i entrusted avant building me my home it looked great at first but now i remorse myself for buying with avant. so many bad reviews about this company i wish i had only seen them before buying now im stuck with this shambles. i will be back with a updated review in a while to see if avant change change their mind with this disorder.

Kevin · 2 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 5/5

Trustpilot

Lovely visit

Lovely visit, answered all our questions and was very patient when we wanted to see a house again. Would recommend

Customer · 1 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

Don't expect any customer service.

Don't expect any customer service once you move in as it's non-existent. Almost in our house 2 years & still chasing them via phone & email with no response to our snagging list items they've yet to rectify, some highlighted during move in. Only care about selling you the house, once they have that money they wash their hands of you regardless of how poorly built the house is. Disgraceful company. Best advice I can give is don't purchase from them. They totally ruin what should be a happy experience with all the stress & time involved trying to fix all the problems they don't want to acknowledge.

Brian · 1 May 2023 · Avant Homes Scotland East Midlothian

★★★★★ 1/5

Trustpilot

if your looking for a premium house DO…

if your looking for a premium house DO NOT BUY with AVANT HOMES.if you looking for good customer service DO NOT BUY with AVANT HOMES.if your looking to spend hundreds of thousands of pounds & get a faulty second rate partially finished throw together house in addition with no customer service support then jump in BUY with Avant HOMES.AVANT HOMES break all the rules in the customer agreement from building work noise early hours over weekends to unfinished roads, drains & communal garden areas. Numerous avant homes sites left unfinished scattered all over the uk to date. A high volume of customers across the uk filing documented complaints directed at their own homes in regards to AVANT HOMES avoiding to provide proper build quality control & escaping their duty to put right or settle any claims to home buyers as initially agreed in the Avant 24 month buyers guarantee.

HouseBuildMagazine · 1 May 2023 · Avant Homes Scotland East Midlothian