Trusted Agent profile
★★★★★
1,851 reviews across 4 offices and 2 platforms
Avant Homes Scotland East has four offices, in Midlothian, Penicuik, Dundee and Larbert. Together they have 1,851 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Scotland East's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Trustpilot5 years Iv been In my home
5 years Iv been In my home, countless faults, threatening behaviour from site managers and still 5 years in the roads aren’t finished. 5 years!!!! I’d like to bill avant for my popped tyres but they can’t fix what they’re legally meant to.
5/5
TrustpilotJulie from Ruddington in Nottingham
Julie was very helpful and answered all of our questions. We were very happy with the service from Julie (Avant Homes).
5/5
TrustpilotNever considered a townhouse before!
The townhouse we viewed has definitely given us food for thought and we really appreciated the reception given by your representative, Holly, who was professional, friendly, courteous and informative.
5/5
TrustpilotVery pleasant and helpful
Matt was very helpful and answered all of our questions. Very happy with the service from Avant so far
5/5
TrustpilotWe have recently moved on to the…
We have recently moved on to the Monkswood site in Telford. We absolutely love it here. All the staff through the process have been fantastic and always happy to go above and beyond. The quality of the house is brilliant beyond our expectations of new builds!! Thank you to Ian, Dave, Keana and Zara you have all been brilliant!
5/5
TrustpilotMel was absolutely great from start to…
Mel was absolutely great from start to finish as she has been every time I’ve visited the site
5/5
TrustpilotReservation stage
The communications from the company are excellent. Georgia, the sales agent at Croftside Quarter has been absolutely brilliant and most helpful.As a company,you don't need to change anything regarding the initial reservation of a property.
5/5
TrustpilotExcellent experience
It has been a pleasure dealing with Callum Chapman over the last few months over at Ambretone Park. Callum has been more than accommodating whilst we have been organising the purchase of our new house. Even though difficult conversations Callum’s customer service focus has shone through. This was also represented in additional discussions I have had with Avant employees. In general the whole process has been very accommodating and appreciated.
5/5
TrustpilotJulie has been great
Julie has been great. She definitely goes the extra mile even when she is busy. Mary was also lovely. We are looking forward to our new home
1/5
TrustpilotAvoid Avant - A Nightmare Experience
I would strongly advise anyone considering purchasing a property from Avant Homes to think twice and carefully consider the countless difficulties I have faced with this company. My experience has been nothing short of a nightmare, filled with lies, deception, and broken promises.From the moment I embarked on this journey with Avant, I encountered a series of issues that have left me physically and emotionally drained. Here are some of the key reasons why I would never recommend Avant Homes to anyone:1. **Lack of Transparency**: Avant Homes consistently failed to provide clear and honest information about the property I purchased. From the condition of the house to the promised repairs, they kept me in the dark, leaving me to discover the truth the hard way.2. **Deceptive Practices**: I have been subjected to deceptive practices by Avant Homes. Promises were made and then conveniently forgotten. I was told repairs had been completed, only to find out that the work was shoddy, incomplete, or never started in the first place.3. **Ignored Disability**: As a disabled veteran with physical injuries, I had expected a certain level of understanding and accommodation from Avant Homes. Unfortunately, my disability was largely ignored, making my living situation even more challenging.4. **Endless Delays**: The issues I raised with Avant Homes dragged on for over a year. Instead of addressing them promptly, they consistently delayed resolution, leaving me in limbo and causing unnecessary stress and suffering.5. **Inconsistent Communication**: Avant Homes' communication has been inconsistent at best. I received conflicting information from different representatives within the company, leaving me confused and frustrated.6. **Legal Action**: The fact that I had to resort to legal action to seek a resolution speaks volumes about Avant Homes' approach to customer satisfaction. It's disheartening that it came to this point.7. **Media Campaign**: Due to the lack of a fair and timely resolution, I have been compelled to launch a media campaign to share my experiences and warn potential buyers of the difficulties they may face. This is not a step I took lightly, but it's necessary to bring attention to the issues at hand.In conclusion, my experience with Avant Homes has been nothing short of a nightmare. I would strongly advise prospective buyers to explore other options and thoroughly research the company's track record before committing their hard-earned money. The lack of transparency, deception, and the arduous journey I've endured should serve as a cautionary tale for anyone considering Avant Homes as their property developer.
2/5
TrustpilotSaloon closed
Very sad to find the saloon closed when Google states they were open. To add the frustration whoever reply to my unsatisfactory enquire didn't reply with nothing but a sorry. It was an emergency and no solution was given or a let me see what I can do. Had previous unsatisfied experiences before but enough is enough.
5/5
TrustpilotAvant - Customer Service Experience
It has been a great experience buying home from Avant. The process was straightforward, transparent and simple. Fantastic customer service after buying home, very cooperative and supportive, immediate attention on the snag lists and quick action. I have been in contact with Chris Locke and he is very responsive, accommodative, and approachable.
5/5
TrustpilotWilbur Chase in Ruddington
We moved in at the end of June and have been very happy with both the house the service from the team at the development. The communication and organisation have been very good both during the sales process, around the time of moving in and since!
5/5
Trustpilot5 Stars for Hawthornden
Before proceeding with the sale we were slightly anxious due to the amount of bad reviews they have received. I can honestly say, at Hawthornden, Rosewell, it’s been 5 stars from start to finish. Now we’re in the property there has been minimal snagging, and any issues have been dealt with promptly with excellent communication throughout. Special mention must go out to one of the site managers, Owen, who has gone above and beyond several times since we moved in.
1/5
TrustpilotThe avant experience is awful!!!
The avant experience is awful!!!! I would like to say be careful when buying with avant homes but what really should be said is once you buy with avant you will most likely face disappointment with your purchase on your NEW HOME.Just about everyone i have spoke to in our new development is unhappy with avant homes. Theres one person who has purchased a new home which is so bad he hasnt managed to move in with his family yet for over a year,the house is covered in mold and damp.Hes having to go through court proceedings to get avant to fix it as avant are not willing to spend the money to fix the house. Its ment to be a new house with warranty???Promised so much and didn't get half of it.im stuck with a house that has problems from top to bottom.some snags have been fixed but only the smallest ones and even at that they have been fixed to a bad standard,some of the repairs have caused more damage to the situation and then i have been left with that.for example my kitchen had dent in it and the guy who came to fix it scored chipped my worktop replacing a panel and now im left with defected chipped worktop instead.avant promised my family a high standard build throughout and its so far from that i feel conned.House was filthy on hand over plus garden was swamped,staff at avant home Scotland are ignorant and not helpful and take ages to reply to messages,phone calls are a waste of time as most things require emailing.some emails taking 60 days to be replied to by avant with no moving forward action,its all very frustrating.i see avant has a terrible rating score on here which doesnt surprise me in the slightest. i have read a lot of the 5 star reviews and they seem made up to me??? the other pages on avant homes are the same flooded with bad reviews and frustrated buyers. How is avant getting away with this....Definitely the worst house builder i have experienced out of the three i have used from my last house and my daughters house. avant has been a shock experience compared to the other builders we used who communicated well and fixed the problems with the previous houses. so many house up for sale already and i am thinking of selling my avant home as well.
5/5
TrustpilotInformative
Friendly lady who answered all our questions
5/5
TrustpilotJulie at Wilbur Chase Ruddington was…
Julie at Wilbur Chase Ruddington was absolutely fabulous, fantastic advice, very patient and very professional the best member of staff at any new build house site we have come across. 5 stara.
4/5
TrustpilotVery pleasant
Very pleasant, friendly and knowledgeable without giving false impression of future development.
5/5
TrustpilotI'm happy with the purchase: Greensward Point
I'm happy with the purchase in Greensward Point, Easingwold. From the very first call to keys provision, Melanie supported us and made the whole process feel like a breeze. She was on top of everything, keeping me in the loop and answering all my questions faster than I could blink. It's not every day you come across someone so dedicated and knowledgeable. The Site Manager addressed the minor issues that were detected during the home demo, and they were fixed in less than 24 hours. I hope the warranty period will also go smoothly. Another kudos goes to Clare, the regional home coordinator, for her guidance and unwavering support.Highly recommend the Avant team, thank you for building our new home! VL
1/5
TrustpilotWasted journey
We phoned last week to make an appointment to see about a house but wasn't told that this particular one was only available to first time buyers which we are not. Whoever we spoke to knew that we weren't as she asked if we had a property to sell. We travelled from Sheffield to sherburn in Elmet and were very disappointed.
5/5
TrustpilotLovely and informative sales people
We're are at the early stage of house buying with Avant and so far our experience has been great - the Regional Sales Advisor, Jane, at the Brecks Lane Park development has been really wonderful with us. She's given us a lot of her time - as first time buyers we've had so many questions - and followed up with us via email and check in phone calls which have been really nice. She has been nothing but patient and informative and sent us all the information we've asked for and more as well as helping us consider what extras we might want in our potential new home.Looking forward to the next steps and finding out what deals she has been able to negotiate for us before hopefully moving forward! Will update this review with details on the rest of the experience with Avant Homes as we move through the process.
5/5
TrustpilotDelighted with the Avant experience.
We've recently moved into our Avant home at Draffen Park in Stewarton and we've had an excellent experience from the get go. Ashley Lee has been incredible throughout the 6 month journey leading up to our move in date & really went the extra mile for us during this time. Since moving in, we are absolutely delighted with the quality and workmanship of all aspects of the house, we've has a few snagging issues which are to be expected but since moving in at the end of June, Del and the onsite team have made us feel very well looked after and are always keen to help. Compared to new build properties I've owned in the past I can honestly say the quality of service, workmanship, fixtures and fittings are far superior, we're really happy with our decision to purchase an Avant home.
5/5
TrustpilotAbby Pinky was amazing.
Abby Pinky was amazing.Polite, knowlegable accomadating and professional. Nothing was to much trouble. Promote this young lady.
5/5
TrustpilotSummerville Villiage
I bought my house 8 weeks ago on Summerville Village I absolutely love this house. Yes there may be few snagging problems which I would expect for a new build however this service responding to these problems it's out of this world. Bill was the first site manager was polite courteous friendly always there to help Mark and Matthew taking over and again address every problem I have. The problems are only small and they are addressed quickly. Customer Services especially Natalie always respond to my emails within 24 hours if not sooner and always friendly and helpful. Lindsay is always there to look after me and advise me nothing is a problem for her Angela in sales was excellent when I was buying my house as I was unsure whether to buy or not. She helped me all the way from buying to moving in and gave excellent support.I would say to anyone looking at houses in Summerville Villiage they are excellent company all workers down to tradesmen builders especially dezzy and site managers are professional friendly and really do give an excellent service. I love this site the house is spacious bright and has a good feel. The garden is really big and everything is built to a high standard. I would advise anyone to consider buying a house on this new build estate well worth the money.
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Midlothian has the most, with 1,812 reviews rated 3.7 out of 5, followed by Penicuik with 1,811.
The four Avant Homes Scotland East offices, by town:
