Avant Homes Central estate agents in Holmewood, Retford, Chesterfield and 2 more

★★★★★ 1/5

Trustpilot

Absolute a joke

Absolute joke, customer service is appalling. Front door has never been right, not flush or aligned, can't open or lock the door half the time.Kept fobbing us off saying its past the 2 year snagging blah blah, but seem to forget covid lockdowns.The warranty lapsed by a few months and instead of good will gesture etc.. no House to be fair is good, customer care zeroWould I buy I recommend Avant...no

Raymond · 23 February 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Very underhand

Very underhand company. Reserved plot before Christmas, the directors have now reviewed it and are not willing to wait for our sale (which feels like a lie) we have a big deposit and are not in a chain. But they said that’s the decision and before they even told us the plot was back up for Sale for over £10k more!! The reality is the housing market has increased and they wanted more money from the sale!! Greedy company. Be careful!!

Kristen · 18 February 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

The service of Avant homes is…appalling.

The service of Avant homes is disgusting. I made the mistake of reserving a house in Leamington Spa early December, even though i had not seen the house internally because Avant homes "couldn't find the keys"! It was reserved under the proviso that i can have a full refund within seven days if i changed my mind - which I did. I even persuaded them to put it in an email. I called and emailed and filled out the necessary forms within three days. I have been chasing them ever since for my refund with no luck. i will be taking legal advice. They were quick enough to take my money. Their lack of communication is shocking.I am only giving a one star as it doesn't give the option to give no stars.

Pamela · 18 February 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Update after nearly 18 months please read this could save you some heartache

I though I would hold off from writing this review to give Avant a fair chance to rectify reported issues.I have lived in my new build Bar lane development knaresborough for just over 6 months now.I have lived in new builds before, so I expect the odd bit of cracking bulges in paint etc, Though nearly 50 items were reported from water leaks to creases in carpets, dented sink,cracked bath panel, extremely poor paint work ( I have used 1 kg of filler so far and probably need another) paving slabs subsiding outside my front door, front door not sealing correct, patio doors not locking correct and seals hanging off, nails sticking out of the fence, parts of the fence hanging off not fixed correctly.Out of these jobs patio door fixed not correctlyFront door oversized seal put in to stop drafts Floor in downstairs toilet fitted but not sealed, spent months with just a concrete floor.Kitchen cupboards realigned but already dropped they just knocked the hinges up with a hammer.Stairs carpet creases been out to it twice now says it needs replacing still waiting.Spoke to Jill on customer services when I was explaining outstanding work interrupted me and said I will have to stop you there you will have to report these as there is no record and was very rude with it.Just wish I could post photos up, you would think twice about your purchase if I could.Now I have wrote my review maybe Avant will get there finger out and try a rectify there poor workmanship and customer service.Now 12 months on finally got the carpet done month 11.Avant replaced some brickwork cannot explain why did not have my consent.All the paving at the front cracked, still not rectified 12 months on.Got a letter saying Avant will not fix any cracks less than the thickness of a pound coin (lucky I don’t have any but be prepared a pound coin is not thin)Having to chase everything again.Hallway carpet took 5 visits before it was fixed Kitchen tiles 3 visits and a cancelled appointment still ongoing.Kitchen cupboards 4 visits ongoing having to sort out myself with kitchen company.Weep vents falling out of brickwork (saying out of guarantee less than a year old)Gable end wood work covered in cement and gaps in the apex ( reported on snagging before handover still not completed or any arrangement to do so Internal door finish so bad, sent the contractors around to decide if it was good enough even so one of there technicians said it was appalling.I will keep posting updates until all my work is put rightUpdate after 18 monthsKitchen still not finished Paving slabs at the front of the house still broken Aco drain smashed deemed not fit for purposeDustbin wagon went through the drain cover on the road replaced again with plastic oneRoad been dug up again as all the drains are wrong People have had enough and already selling there houses.I think it’s time the government revoke all there planning permission until all outstanding works are completed

Kevin · 18 February 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

DO NOT BUY

Honestly where to start.. we bought our Avant home nearly 2 years ago and we have had endless issues! We bought a house on Chevin Park originally sold to its residents as a self contained village which would have its own amenities however, Avant are greedy and decided to fill it to the brim with houses instead which has put immense pressure on the local facilities due to the amount of people now living here. As per other reviews you will spend years after moving in chasing issues going round in circles, blaming others and promising call backs you never receive. Lauren head of customer services doesn’t reply to emails either even for serious issues! The Clock Tower building we live in has endless issues the ballroom roof is leaking the doors are broken leaving it open to security issues! The area behind the building ‘Highroyds Court’ has no street lighting and uneven tarmac the road sign has blow down numerous times. One of the main issues with the Clock Tower as a whole is the roofs and window sealants falling out due to cheap materials which Avant promised to follow up which they never have, the tiles on the roofs are falling off people have leaks in their homes! The list is endless! Avant are now trying to pass the site to a management company asap to wipe their hands of it all! Disgusting

Clock · 17 February 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Avoid at all costs

Please do not go near this company. The only reason I'm writing this review is to warn others. It seems after Avant was bought by Persimmons last year the company has completely gone to shambles - all the old Avant Directors have left due to the terrible customer ethics that are in place.We reserved our plot back in February 2021 and from the start, communication was terrible. We were initially told our home would be ready September-November 2021. This then got pushed back to December, then January then February. Each time we were only told at the last minute. I understand COVID and Brexit caused serious delays so I cannot blame Avant completely for this however the lack of communication and the constant lies and mis-information from the sales office and site was mind blowing. We were finally supposed to complete on 11 February and after doing our home demo there was one minor snag which we were fine for them to fix once we were in. They again fobbed us off and said it needed to be fixed before we completed. We had already drawn down our mortgage and we pleaded with them to let us complete as they had delayed us so much already, the funds would need to be sent back to the bank. They refused.After radio silence over the next couple of days as we tried to contact them to see what was happening, our solicitor contacted us to say Avant had emailed him to say they were cancelling our reservation. This came completely out of the blue and we are now homeless.We know of at least two other families this has happened to (both with young children) and their houses are now back on the market but 20K more expensive! It seems Avant management have no regard for people's lives and just want to make a quick buck. I genuinely feel sick thinking about the stress they have put us under for the past 6 months. Please don't go near this company with a barge pole - if this is how they treat people then I feel we may have dodged a bullet buying a house with them.

Customer · 17 February 2022 · Avant Homes Central Holmewood

★★★★★ 5/5

Trustpilot

Our Avant home is open space and welcoming.

We reserved our new Avant home in Warwick. The sales consultant Kathryn Berman gave us a Sterling Service. Kathryn made the process of buying our new home smooth and pleasurable! No question is too small, we are crossing the T’s and dotting the I’s as we go along. Kathryn is meticulous in delivering a first class service!Our experience with Avant is enriching and we recommend choosing Avant homes!Mr and Mrs Phuller

Kulvinder · 16 February 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Exciting Avant new build

After 40 wonderful years in our previous house it was with a certain amount of apprehension that we decided to slightly downsize and move into a new build with Avant. We needn’t have worried, the options of design were varied and exciting, the sales staff were friendly and knowledgeable and the whole event to moving in seamless. The quality of the house is excellent and with our own personal after sales service manager Laura to talk to regarding any problems we couldn’t be happier.Ian & Jan Robinson

Jan · 13 February 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

New home @Jackton Green.

Just reserved a new home at Jackton Green. Jaqueline McPhee, the regional sales manager was so helpful, knowledgable and fun to work with. We are so excited to be moving there with her help and guidance along the way. Totally recommend!

Gilly · 12 February 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

My Move New Build

We have just moved into our new Avant home in Stockton. It was a lengthy process due to our buying side but Avant have been fantastic. We were buying through the My Move scheme and were appointed a co-ordinator - Vicky. From the very beginning she was fantastic and I honestly believe we couldn’t have got here without her help, advice, guidance and support. Even when our first buyer pulled out, Vicky was there to advise on what would happen next and guided us on re-marketing our house and offers etc. The sales coordinator in the office has also been brilliant. Really knowledgable about the builds, process and kept us informed the whole way. The build was completed on time and unfortunately the only delay has been on our side due to us finding a new buyer and a slow completion process. Vicky worked tirelessly to get us to the end goal. We’ve been our new home a fortnight and absolutely love it. Only a couple of minor snags noted so far which are in the process of being sorted out. Everything is of a good quality finish and we are really happy with this whole process and Avant right from start to finish.

Miss · 10 February 2022 · Avant Homes Central Retford

★★★★★ 1/5

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Absolute cowboys builders!

I don’t think I can even fully put into words how terrible Avant homes are. We bought a house Greenhall village plot 212 April 2021. We have had nothing but problems since the day we moved in. We have had barely any our snagging fixed. They gave us old rusty windows who this is even possible in a new build I do not know. Never seen a sink so badly scratched, kitchen drawer broke, all kitchen cupboards misaligned. Plumbing issues in all each of the toilets. Need to flush twice always. Drainage sounds like thunder. Ticking in en-suite told they would need to rip up tiles to fix it then never came back. Every floor is squeaky. We did have someone come fix the creak in the stairs and he said they had been build wrong. My mental health is deteriorating as I now genuinely fear for the structure of the rest of my house. Door bell doesn’t work. Struggled to open windows. WC flooded.The list is endless and new problems keep arising. Externally our back path was never completed we actually ended up paying someone to come pave it ourselves as the builders have now packed up and left the site. Site manager is incompetent we complained about him and Avant sent him to resolve our complaint. He told us none of our issues were able to get fixed as they didn’t any contractors to do it. We have complained to every contact in Avant we could find yet no response. When we do get hold of someone they just fob us off saying they have the list someone willbe in touch. I just don’t understand how they can get away with this. So many people in our estate all have the same issues it’s a disgrace how the site manager etc has overseen these homes been built to this standard.

Hayley · 6 February 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Thank you Avant Homes!!!

The whole process of buying my new home with Avant has been brilliant and I cannot recommend them highly enough. I was in touch with members of the sales team before they'd even started to build The Melton. I explained that I had a very poorly son and I knew that there was a house and plot that would be perfect for him. From that point onwards they supported me through the process of buying and moving into said house. Everyone I spoke to was kind, sensitive and patient. I believe they went above and beyond throughout. Since moving in, the after sales team and the building team working on the development have been most helpful. They even rebuilt a brick column that I reversed the car into on the same day!!I would absolutely, definitely, 100% recommend buying a new house from Avant. Everyone involved helped to make my new house a home... so thank you Avant Homes.

Sally · 4 February 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

This is our second Avant home in 4…

This is our second Avant home in 4 years and we deliberately went for them as a builder because of the quality of build and the excellent customer service we received first time. We have not been disappointed in any way. From reservation through to completion and the usual problems of house sales along the way, the sales team were brilliant. Once we were in, the site staff have been fantastic and friendly and highly aware that while we are still on a building site, we are also in our new home. Additionally, the customer service team and the follow up to the buying and moving process have been great. Yes we have had some snagging issues but they have been dealt with in a professional manner and to a high standard. Very happy with all aspects of Avant.

Anne · 4 February 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Great experience from beginning to end

Great experience from beginning to end. This is the first new build house I have bought, having renovated all previous homes to my own exacting standards. I had not expected the quality of build and particularly ‘the finish’ to be so good; this was matched by the service received before, during and after the move in was completed. A couple of minor snags were sorted within 6 hours- really quite exceptional all round.

Frances · 4 February 2022 · Avant Homes Central Retford

★★★★★ 5/5

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Any problems are dealt with quickly and…

Any problems are dealt with quickly and satisfactorily. The staff are professional and extremely polite and friendly.

Customer · 3 February 2022 · Avant Homes Central Holmewood

★★★★★ 1/5

Trustpilot

We bought a house from avant around 6…

We bought a house from avant around 6 months ago and I am shocked at the service we have received. Our roof starting falling to bits and they have blamed high winds and say they will not fix the issue. I definitely didn’t expect a brand new house to start crumbling with a bit of high wind especially when high winds are common in the north of England.Would no recommend to anyone.

Chris · 31 January 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Service is appalling

Service is appallingWe have been calling Avant for weeks, you are lucky if they pick up and when they do... they promise to call back and that's it. You will not receive the callback. It's exhausting, unprofessional, and annoying which is a shame because we really did like their properties.

Tafadzwa · 27 January 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Great service under challenging conditions

We bought the house during a covid lockdown and understood the build would be challenging, given the supply chain, covid and restricted access/working conditions the builders were dealing with. The house progressed very slow to start with and the communication to us could have been better, in the beginning, explaining the delay in detail - without that you just assume nothing is being done. However, in the end, we did end up moving in within the agreed timescales (just!) - which was a brilliant achievement. We have also had some teething problems since moving in but what I would say is that the site manager and assistant have been magnificent thus far and we are in progress to resolving everything. The site management team; Wayne & Oliver instil you with confidence and have explained everything to me in terms that I understand at all stages of the build they are a credit to Avant. Of course, we have had to make a few compromises with regards to options due to availability/supply but again, I can't really mark the developer down on these points as it's outside their control. The alternative options were high quality if not exactly what we wanted. Overall given the circumstances and assuming all the snagging issues are resolved! I would struggle to mark Avant down at all but clearly, the main plus points for me were the site management team who were friendly, honest and performed mini-miracles to get us in on time. Great effort Wayne & Oliver - thank you.

Stuart · 18 January 2022 · Avant Homes Central Retford

★★★★★ 3/5

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Seems like avant have downgraded…

Seems like avant have downgraded everywhere possible but still have the very expensive prices. What used to be standard is now included as extras at again crazy prices. Similar standard as persimmon now.

Sean · 16 January 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Brilliant experience with Avant Homes

Our move to our new home was a straightforward process with great support and help from Avant throughout.After moving into our home, we encountered a few minor snags that were handled quickly and efficiently by all the teams involved.We have had a few issues since then and the team has been excellent, prompt in providing information about products and suppliers.As a whole, we have had an excellent experience with Avant Homes, and we would recommend them to anyone looking to buy a new home.

Abby · 13 January 2022 · Avant Homes Central Retford

★★★★★ 5/5

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Top quality houses.We are absolutely over the moon with…

We are absolutely over the moon with our Avant home at the Hawthornden development in Rosewell. This is our fifth new build over the years (3 taylor wimpey, 1 Cala and now the Avant). The Avant home has been the best quality, built to a very high standard with a good finish inside. In our experience this is hugely down to the site manager here (Mike), we feel that a good/bad site manager can make or break a development . Avant are lucky to have a man of his calibre working for them. Snagging wise we have only had silly little bits and pieces and are happy with any repairs that were needed. All of our friends and family that have been to see our new home have been bowled over with it. We would highly recommend buying an Avant home.

Kevin · 12 January 2022 · Avant Homes Central Retford

★★★★★ 5/5

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Huddersfield Site team have been great

Moved into our new house in Huddersfield, the site manager has been top class. We had a couple of issues that have been rectified straight away. Build quality has been good and no major issues or delays with completion . The sales team gave us updates here and there sometimes hard to get hold of but overall it’s been a good experience

Ol · 11 January 2022 · Avant Homes Central Retford

★★★★★ 1/5

Trustpilot

Oh dear

Oh dear avant homes . Where do I start ? Maybe from our first visit to the show home in Mansfield where we were told by the sales rep whilst she was eating her salad and (maybe selling the houses but still not sure🤔) that if we could all win the lottery we could afford an avant home 😳. It got better. Many unreturned phone calls. Valuations on our house that showed we could afford to buy our dream house and erm …. nothing. Not quite sure what to think. Anyway have since got a house with a very professional company that actually return your calls and treat you like a valued customer.

Heather · 10 January 2022 · Avant Homes Central Retford

★★★★★ 5/5

Trustpilot

Today we went to reserve a plot at…

Today we went to reserve a plot at Cotchett Village Mickleover and was very well assisted by Shomala Indleep. She made us feel very comfortable all throughout and was very open and understanding with all my queries. She was just a cover for someone who was really meant to be with and despite having other clients around, she didn't make us feel intimidated or pressured. She made the reservation process very smooth. Looking forward to a more pleasurable experience with Avant and also looking forward to working with Claire Hodges for the next few steps of the process!

Denise · 7 January 2022 · Avant Homes Central Retford