Trusted Agent profile
★★★★★
1,868 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,868 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotDO NOT BUY FROM AVANT HOMES
DO NOT BUY FROM AVANT HOMES! 18 months later and my property is still not built! Updates on build are few and far between, customer services still can't tell me if the roof is on. I'm out of pocket as my mortgage rate has increased as well as my monthly payments. AVOID AT ALL COSTS!
5/5
TrustpilotDelighted with our home and the customer service
We recently bought an Avant home at the highstonehall development.We’ve both been extremely impressed by the level of customer service from Colina, who has been a massive help with the process of the purchase and following up to get us settled in.We are delighted with our new home, the space, storage and design is exactly what we had been looking for.
1/5
TrustpilotAvant the cowboy builders
Do not be fooled by the banners outside the marketing suites, customers are not satisfied. Actually, customers are very unsatisfied. If I could give less stars, I would! Homes are very poorly built and will not only come with snags but they will come with incompetent, unsafe 'finishings'. Then when you do meet to detail your 'snags' you will be fobbed off. Fobbed off to the point that you have to file a complaint. Customer services do not give any regard to complaint procedures and do not care about responding to you or providing any updates. I am currently 5.5 months into a complaint process and I have no indication about any progress. The issue I have most recently complained about is my garden which I paid extra to be laid with turf. Turf was laid down, but onto rubble so it doesn't grow. The grass is split and there are holes to the neighbouring gardens. The land is too high to open the bi-folds correctly which means the grass gets ripped when you do and this can in turn lead to damage to the bi-folds. I recently submitted a concern about a security issue, which you think would be very important to Avant. Think again. When you see those banners at the marketing suite about customer satisfaction, I advise you to RUN away. You will be left with anxiety, stress and absolutely gutted to have parted with your hard earned savings with such a shambolic company. I was one of the unlucky ones when I first moved in, I was battling with a 2 week old newborn baby whilst argumentative site managers tried to fob me off. Including an issue with drains where when discussing with other residents, it transpired that the builders put their rubble and tools down the drains. If you walk around the site, you can see that they have tarmacked over the drains as well. They don't give any notice to this though, of course wipes are the problem. Do not be fooled by their hypocrisy. Otherwise, once you complete you will be left with apathy, no consideration and they won't answer your correspondence. It is a huge contrast to the nagging Avant calls you receive prior to exchange / completion. They literally do not care.
5/5
TrustpilotThe sales assistant was very pleasant…
The sales assistant was very pleasant and helpful
1/5
TrustpilotLove the house and layout BUT it’s been…
Love the house and layout BUT it’s been built terribly bad. The windows are shocking the house is freezing and there’s a system in what they don’t know how it operates leaving us with no extraction in any bathrooms or kitchen since last February. The wall will end up going mouldy. Terrible builder who do not care about customers.
2/5
TrustpilotVery poor experience post purchase
Avant is extremely quick at rushing through the completion, which is also true for the quality of their builds. Poor finishing, from what we all assume, is apprentice-level workers and zero checks. They just ignore you to wind down your snagging period, even quoting there's no one to do the work......They need investigating. Since the takeover the standards have fallen across the board. The amount of disgruntled customers is staggering.
2/5
TrustpilotAllenson view plot 19
External Build quality and location of property is very good but for the price the internal quality is very poor, doors are like cardboard, cheap materials used all over, small details missed, the premium price doesn’t bring premium finishes! You need to send email after email before anything gets done and we are still waiting for work to be done 6 month on - customer service is terrible. Personally I would not recommend avant since the takeover.
1/5
TrustpilotBerry Hill Mansfield
Berry Hill Mansfield Reserved a house in March 2022. The quality of workmanship is horrible. There are plastering defects everywhere! Our laminate floor sinks, broken bricks outside. The list is endless. We were told that all the remedial works would be completed on December the 16th. Not one person turned up. I chased this up and they told me no one was coming, something had been messed up on the system and would book me in for Jan 12th 2023. Today is that day, and no one has turned up - AGAIN. Never EVER buy from this company. They are fraudulent and the worst company I've ever dealt with.
1/5
TrustpilotPoor customer service from start to finish. - Collingsgate, Coalville
Several months late moving in with little to no contact to let me know what was happening. Once i was in all customer service went out the window. 7 months now since i moved in and next to no effort to rectify issues. Still no sign of several extras I have paid for with yet again no contact.Customer services has gone to voicemail the past 30-40 times of calling over the last few months.Would not recommend at all.
5/5
TrustpilotGood quality of build and finish with…
Good quality of build and finish with good support from site manager and his team
5/5
TrustpilotHighstonehall Hamilton
We bought at Highstonehall in Hamilton and moved in at the start of December. Colina our sales agent was attentive, helpful and friendly throughout the process. The house is lovely and the initial round of snagging attended to quickly. Stevie and William the site manager and assistant have been excellent. Well done Avant.
1/5
TrustpilotHorrific company no customer service
Horrific company no customer service, do not stick to timelines and all they want is your money! They did not conduct there own snag list prior to us moving in which resulted in over 250 snags of which maybe 50 have been completed in 8 months. The en-suit shower has leaked through to the living room three times and therefore we have had a hole in the ceiling every time. The lounge still is not painted, we still require two metres of our garden. Nobody replies to emails or phone calls. The company and its fundamentals are an absolute joke. DO NOT BUY WITH AVANT!!!
1/5
Trustpilot4 yrs still major snagging unresolved!
4 yrs of ongoing still unresolved major snagging, no interest in customer service, unbelievable staff turnover and now not a number for the company that isn't a voicemail. Avoid this company as their product does not live up to the marketing promises.
1/5
TrustpilotEven 1 star is too much
Even 1 star is too much. they have been deceiving us for months and they are not producing any solution. On the day we bought a house, they haven't fixed a lot of the problems they promised us they would do in a few weeks for 8 months! I have never seen such an irresponsible company. Everything is great until they get the money from you. then you have no interlocutor and your problems are unresolved! I've never been dissatisfied and not happy!
1/5
TrustpilotDraffen park stewarton
Purchase process is a shambles. Lies by sales team encouraged by management. six date changes on our entry date with only a day or so notice each time. This was the Cause of much stress at the time. Unfortunately the purchase process was only the start of the pain.Once they have your money there is a complete lack of customer care..... They drag their feet and do everything to avoid addressing snags. Very poor quality of finish (even quoted from the signed off final NHBC inspection) resulting in many snags and each one is an arguement even the major safety related ones. Note: NHBC inspection does not ensure a high standard of finish. This is up to Avant nobody else.Their customer care automated response email says they require 10 days to respond to any query. So in general you actually have to wait 10 days every time you email customer care for them to respond and their response is usually that they cannot give a date or sorry they have made zero progress. Getting simple snags resolved goes on for months and months and if you chase them up it is another 10 days wait for a response and it just cycles on and on for months and many many emails without anything actually happening. E.g. We've had a scaffold up in our garden for months to access our velux windows that were incorrectly installed but Avant cannot give us a date for the windows being fixed (which is about a days work at the most.) The biggest problem is a culture of lies that comes down the line from management and is encouraged down the line meaning dishonest people must be the ones that are promoted in the company in my opinion. This is all to the detriment of the customer both at the sales end and the customer care department who always blame a supplier or contractor for the lack of action. This is not the first new build I have bought. The previous was a Taylor wimpy who although are not perfect they resolved the majority of snags within 14 days and the standard of finish was significantly higher. They at least tried to keep their customer happy and appeared to care about their reputation.We've been waiting more than 6 months for some of our most significant snags to be progressed and a date that they will be progressed cannot be provided by Avant. Always the contractors fault, excuse after excuse. We've had to go down the formal complaints route recently to try and get some traction on a couple of our most significant snags specifically. Not holding our breath though. I get the feeling Avant just want their customers to get burnt out and deal with issues and snags themselves at their expense.
5/5
TrustpilotGreat service with no issues
Reserved our house in Bradley Point in July. Peter was really helpful and answered any questions we had which was particularly helpful as first time buyers. We moved in the end of November this year. We’ve had a great experience and no real issues. Very few snagging issues, Nick the site manager was quick to get everything sorted for us.
2/5
TrustpilotIn covid everything was rushed
In covid everything was rushed. This is rubbish. The company wanted out of the site and abandoned everything. If you sign up and they say there will be snagging repairs...they won't do it. Look at the even aspect of draws, kitchen cupboards. Gaps on windows, wrong cement on windows, huge gaps on internal windows and door architraves. No instructions for ovens, or anything else. The vibe is clever but question absolutely everything.
1/5
Trustpilot4 weeks of chasing for refund of reservation fee - Barton Point
Reserved a house but then decided to cancel, on the 29 November. It took raising a formal complaint and then a dispute through my bank before they would refund. This took just under 4 weeks. So hard to speak with anyone during this time. Unresponsive.However they only then partially refunded (£250 against £500 reservation). Paperwork states approx £100 admin fee deduction if a reservation is cancelled. No explanation as to why they have held £250. Totally unjustified given the fact I had to relentlessly chase Avant Homes to refund me. Terrible company, glad I never actually bought from the. Avoid.
5/5
TrustpilotAvant Homes - Furlong Park Positive Buyer Experience
We moved into our new home on Furlong Park, Doncaster, 22nd December. The site representative (and their colleagues who looked after us whilst they were away) have looked after us brilliantly all the way through from reserving to moving in. We also want to thank the site manager and his team because despite the inevitable minor snags no question has been too much trouble and everyone has been at strains to support us.Overall, we have had a positive experience buying with Avant and our new home is exactly how we wanted it to be.
Hi Jamie, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Jacqueline.
5/5
TrustpilotFurlong Park ,Doncaster
Thanks to James Setter and Rowan for the professional support and care given to us when we moved into our new home in Furlong Park, Doncaster. 3 weeks ago. There are always snags to be sorted out with new builds and we have received excellent service, nothing has been too much trouble. Questions have been answered promptly and minor problems solved in what has been a very busy time during the run up to Christmas.
1/5
TrustpilotDisappointing
We reserved our house in Spring 2022 for our house to be completed in November 2022. We were told in July that we were at pre-plaster stage. However, we then visited our plot to find that they hadn’t even started. It is now December and we are being told May 2023. This is after a number of ignored emails from us that they have finally changed our completion date. When we spoke to the sales office in August we told them that we have ordered a sofa to arrive in February (as we were told our house would be complete for November) and we were told that we have made a ‘rookie mistake’. Avant have continuously lied to us and have not been active with building our house.
1/5
TrustpilotDisgraceful
Awful customer service. Lies throughout the whole process. If you want a new house in 2025 then with all means buy now with Avant and it might be ready, otherwise don't waste your time. Utter shambles.
5/5
TrustpilotPiotr Tryjankowskia: a five-star site manager at Wilbur Chase
We have been living in Wilbur Chase, an Avant Homes development in Ruddington, for a few months. We highly appreciate Piotr, the site manager there.Piotr always carries out his work responsibly, as seen from his timely response to our requests for resolving snagging issues. We are confident that all the issues that follow can be addressed thanks to his dedication and reliability. For example, when we encountered difficulties in installing the washing machine, he did not hesitate to give us a helping hand though his working hours had just ended.Working with great passion, Piotr is a very approachable person who always smiles brightly whenever he meets us. Therefore, we feel comfortable when we seek help from him. He also patiently explains what follow-up action is needed and swiftly offers solutions.We believe his sense of duty and commitment makes him an outstanding site manager much needed by the company. We wish him a promising future in his profession.
1/5
TrustpilotNot acceptable- a masterclass in how NOT to run a business
Wow what an embarrassment the last year or so interacting with Avant has been. The actual property side of things has been broadly ok having lived in an Avant home for 5 years now and the house still standing, but we are on a still unfinished estate (Millbrook, Middlesbrough) even though the last property has been completed for over a year, with unfinished paths, raised iron works destroying car tyres on a weekly basis, abandoned building materials in a still fenced off compound area on what is supposed to be communal land and a destroyed green area where Avant builders claimed the area to build the final houses and never rectified their damage, all with Avant not interested. Their customer service consists of a phone support that will advise you to email them. Their email support will consist of lengthy delays or no response at all and a tactic of deny all accountability and give arbitrary dates for completing works that are always missed. They leave the place in such a mess with such a poor standard of work that local authorities then refuse to adopt their workmanship and you end up on an estate that the builder won’t finish because they don’t want to spend more money redoing ground work that brings them zero income and the council won’t adopt as the ground and infrastructure work isn’t up to standard. My advice is think twice before choosing Avant. Standards have slipped dramatically over the last two years and as a customer, I would be asking the question, what causes a company to be so willing to sacrifice its reputation so massively (as can be seen from this trust pilot thread alone) for what should be pretty standard operating practices for a house builder, such as laying roads and footpaths. Customer service really doesn’t need to be this difficult, be open and honest, own your mistakes and apologise, understand your customers issues and then keep them informed of what you’re doing to put things right. Please try harder and do better, you have a lot of people that have spent a lot of money and put a lot of trust in you to build a home for their families, and you’re letting them and yourselves down.
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Holmewood has the most, with 1,779 reviews rated 3.7 out of 5, followed by Retford with 1,723.
The five Avant Homes Central offices, by town:
