Trusted Agent profile
★★★★★
1,868 reviews across 5 offices and 2 platforms
Avant Homes Central has five offices, in Holmewood, Retford, Chesterfield, Sheffield and Heanor. Together they have 1,868 reviews on two platforms, rated 3.7 out of 5 overall.
Avant Homes Central's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
3/5
TrustpilotDepends on representative, inconsistent.
On Waverley development the Avant homes representative was helpful and friendly, on the other one (Owlthorpe) it was the opposite. Representative seemed only interested in getting us out the door asap, based on "all information is online", to the point we found it becoming rather rude. Might have been just a bad day, we all have those, but still it left me with a bad aftertaste.
1/5
TrustpilotMajor issue not resolved after 7 months
We have been living in our new build since April 2022 and since August 2022, we have been unable to use our en-suite shower due to the floor dropping and causing a leak to come through our kitchen ceiling. Avant's after sales support is non-existent and we keep getting fobbed off my different people within the company. If you are looking to buy a new build, stay away from Avant Homes!
5/5
TrustpilotJames was really friendly and…
James was really friendly and professional
5/5
TrustpilotExcellent Customer Service - Lesley was really warm and helpful in…
Lesley was really warm and helpful in giving us lots of information and guidance while looking to buy a home on this site. She helped us by highlighting the purchase options and being able to do the my move assistance.she was so accommodating in letting us have a look at the house we were after several times. I would thoroughly recommend this site to my family and friends because of the excellent customer service both myself and my husband received from Lesley. Thank you
5/5
TrustpilotEllie was fantastic and so helpful
Ellie was fantastic and so helpful, we cannot wait to move into our Shipley Lakeside home.
4/5
TrustpilotCadley Village
I’d be lying if I said my experience with buying an Avant Home has been smooth sailing due to various different issues. However, thanks to the help of one of the site team, Tom, we have had our snags resolved and I cannot thank him enough. Tom has gone above and beyond for us and completely changed our experience for the better. I hope Avant realise how important and valuable Tom is to their organisation.
5/5
Trustpilotexcellent customer service
Rating only, no written review.
1/5
TrustpilotSheltone village
Just completed on a house after approx 1.5 years. Avant homes has generally been unresponsive, unhelpful and all round shocking throughout. Staff have come and gone and our area got put under a different division but no one ever told us when it happened (mainly because no one ever really replied anyway). Solicitors provided to us were not the best and at one point accidentally got our mortgage cancelled as they didn't elaborate on an email to the lenders. We got rushed into the house as notice was cut down from 10-14 days to only 4 and on seeing it for the first time the garden wasn't turfed, the floor was covered in debris and some of our PAID extras was missing. Staff was shocked we had never been allowed onto site to see our build but never invited us in the first place. After complaining about all our issues a suggestion of free flooring was put out which we're still waiting for them to make good on (didn't buy flooring through them as sales advised it could be gotten cheaper and was told we could get people in to measure and provide quotes before handover to get flooring asap).A star given as the house is generally very nice, just wish that the new build house I'm currently paying for came in a more livable state as I've still not been able to move in.
5/5
TrustpilotReservation on new house complete
Reservation on new house complete. Melanie Powls was very pleasant and informative. Docusign process very straight forward. Let's hope it continues through to build and completion. Thank youSteven Wright
2/5
TrustpilotCadley village Swadlincote. STAY AWAY!!!
Poor workmanship, water leaks, problems with front door etc. Home owners are still having problems now. One couple went to the local newspaper telling them there experience because they were that fed up with problem after problem. Avant just don't care about people as long they get there money then it's sod you. It puts a lot of stress on people's mental health. It's suppose to be a good experience buying a new home not a bad one.
5/5
TrustpilotNicola was very helpful &…
Nicola was very helpful & knowledgeable. We turned up without an appointment but she was till happy to help.
1/5
TrustpilotTHE WORST EXPERIENCE POSSIBLE YOU…
THE WORST EXPERIENCE POSSIBLE YOU REALLY MUST AVOID AT ALL COSTS REALLY NICE UNTIL YOU EXCHANGE CONTRACTS AND THEN THEY TREAT YOU LIKE DIRT WATCH OUT FOR CATH AS EVERY WORD SHE SPEAKS IS A LIE CANT MISS HER SMALL PLUMP LADY WORKS IN THE SALES OFFICE AT CARLTON IN LINDRICK SITE
5/5
TrustpilotImpression after first visit
Very Knowledgeable staff in sales office. Had answers to all of our questions and gave us confidence in their service.This encouraged us to commit to purchasing a property.
5/5
TrustpilotVisiting avant showhouse waverley rotherham
On visiting showroom found out exactly what i needed to do and what procedures to go through
5/5
TrustpilotClear & straight forward!
Rating only, no written review.
5/5
TrustpilotExcellent all round service
Excellent! James answered all my questions and nothing was too much trouble.
1/5
TrustpilotHorrible builders
Horrible builders, not responsive just sending bulk emails to everyone saying how busy they are and understaffed. Snagging still not been completed nearly 1,5years after we've moved in as they are focusing on building new homes fast and to low quality. Sales people lie and hide ant changes to specs, it's one of the worst companies I've ever dealt with! WOULD NOT EVER RECOMMEND THEM...
2/5
TrustpilotSHOCKING HOUSE BUILDERS DONT BUY
Rating only, no written review.
1/5
TrustpilotAvoid this company at all costs!
Avoid this company at all costs, brought a house from Avant homes last year and it’s been a disaster from the minute they took our reservation fee, 6 month delay on the house completion, no communication, rude clueless office staff who are not fit for the job. The house build its self is poor failed the NHBC audit four times, a make shift wooden banister had to be put over the windows because they built them too low, Avant took them down as soon as the house was signed off (Doesn’t sound legal) We’ve had shower trays over flowing because of blocked drains, garage flooding when it rains, fixed windows not installed properly so there are huge gaps letting in a draft, unable to lock front door, cheap not fit for purpose single radiators in all rooms barely keeping the house warm, upgrades we paid a fortune for not being in the house on completion had to fight to get them installed - the list goes on - this list doesn’t even scratch the surface of the pain avant homes have caused, honestly if you’re thinking of buying from these cowboys save your self months of heart ache, stress and expense and buy else where.
1/5
TrustpilotHouses are built by cowboys
Houses are built by cowboys, appalling customer services, houses falling apart on the development.Some of my problems are the french doors not fitted correctly, had a leak thats ruined my kitchen roof due to the leak from the bathroom, i already have black mold which has covered the flooring in the upper bathroom and ruined all the sideboards, grass in the garden is all water logged and uneven, heating and insulation is appalling and is constantly freezing and draughts from all windows and doors. Had issues with flooring in bathrooms and kitchen.(most people have had these or even worse problems within their homes and nothing seems to be done).
1/5
TrustpilotThink twice before buying with avant do you research first
Think twice before buying with avant do the research on this terrible company.its been a stressful headache tbh right from buying to now.i have had it with them.customer service is hard work.my 2 years recently finished, iv only had half of the defects to property done.The bigger more eye soaring more important ones were disregarded from avant. nhbc wont touch them either,or taking so long on some matters (2 years on going having to battle my case with them) i have had plumbing issues all through the winter 2022,not just one plumbing issue buts loads here there and everywhere. iv had to remove parts the ceilings and floors to find and solve whats actually happening, avant could not provide any plumbing routes information for my style of house we bought.100% second rate service, outside the house looks ok and inside is a nightmare.i need to replace ceilings floors skirting and pipework,lived without heating.the face book page alone says it all about this company.everyone saying the same thing. Dont Buy.
5/5
Trustpilotexcellent family home. Avant builds very beautiful family homes. I love my house, great location, great house design and spacious. Angela Sales Advisor from Summerville was a great. Very helpful 😚
Excellent family home
1/5
TrustpilotAVANTS IS PANTIES HERES WHY...GENUINE REVIEW
AVANTS PROBLEMATIC HOUSING SCHEMEAVANTI'ES IS PANTIES & HERE'S WHY --HIghstonehall Hamilton Housing Estate + Tons More Of Avant Estates Over the uk. All Have Something In Common Very Unhappy Customers & Unfinished Untidy Development Sites..I had no idea Avant Homes had a mind blowingly bad reputation. I bought a 3 bedroom detached AVANT home here didn't look at the reviews when buying. Now as a established Avant customer i can leave my thoughts. Avant do not use a in house team trained to output the luxury finish Avant promise buyers. With this being a FACT you can imagine the room for errors that WILL occur..As the house is being built they are advertised and sold to buyers as we know.But this creates another massive problem that collapses Avant luxury promise. On paper the houses look minted and they are cool houses this has to be said,BUT with the houses being sold by Avant and built by these sub contractors with NO FINE DETAIL quality control by avant. Avants method is to get the house built asap to a nhbc standard take your hefty payment being x amount whatever, then come back to fix the poor quality work within the house.Now a lot of house developers do this but how can Avant deliver Luxury housing this way...Answer is they SIMPLY CANT! Because as we know the nhbc tolerances is pretty Poor. So back to AVANT they tell us we have a attractive 2 year repair window to sort all the snags to the our homes,but no one from Avant do this for you,Its down to you to find,list & chase up the snags.So there's no quality control here either by avant..The whole build/snag process is set up to do minimum snags as possible- its fully customer dependent to point out the snags,some customers be will happy & some customers know what poor look like.But the real killer cherry on cake here is Avant Do Not Answer you regarding the repairs/snags,And IF They DO Answer/Reply they will send you out the same sub contractors that created the poor work in the first place,SO Chances are highly likely that they WILL cause more damage making things worse or just not getting it up the luxury standard we all paid for.And this has been proven on my own home along with my neighbours and the massive amount of unhappy customers speaking up about it.Now its more than 50% unhappy customers,because we can see this from the trust pilot stats alone.You may see approx 40% 1 star unhappy reviews BUT IF you actually read the 5 star reviews you will see they are mainly made by people who have sat there bums in the sales office and Now c'mon that's well weird why would a customer review Avant Homes 5 stars after just visiting ithe Sales office..Very Clearly here the 5 star reviews are made up junk by avants group-flock-gang-pack) to shadow over the 1 star percentage rating.The Avant Homes Customer Service Staff especially at highstonehall are Mythical,Fictional,Non Existent People,They AVANT A CLUE like somebody wrote on here (well said btw brilliant\ love it) ONLY BUY WITH AVANT IF YOUR WILLING TO BECOME A FINE DETAIL PROJECT MANAGER YOURSELF BECAUSE AVANT DON'T DO IT AS LUXURY HOME PROVIDERS LADIES AND GENTLEMEN.
1/5
TrustpilotDo Not Buy From Avanthomes
Noticed a couple of years ago on our then 8 year old house that mortar around our house was failing, causing gaps between bricks, walls cracking. On testing mortar was found to be defective, and of the incorrect standard. NHBC not interested, Avanthomes recently responded on the 5 or 6th attempt, stating as the house is outside the 2 year 'snagging period' there was nothing they would do. May cost around 20k + to correct defects. Be warned.
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Holmewood has the most, with 1,779 reviews rated 3.7 out of 5, followed by Retford with 1,723.
The five Avant Homes Central offices, by town:
