5/5
GoogleFirst class service, very helpful and kept us informed all way through selling process of Mum's house. Would recommend them to anyone.
Trusted Agent profile
Austin and Roe Independent Estate Agents in Stone and Eccleshall
★★★★★
144 reviews across 2 offices and 3 platforms
Austin and Roe Independent Estate Agents has two offices, in Stone and Eccleshall. Together they have 144 reviews on three platforms, rated 4.8 out of 5 overall.
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Our offices
Austin and Roe Independent Estate Agents's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 126 reviews on Google only. Show every review
Google5/5
GoogleExcellent service; a concerted effort to market, multiple viewings and tactful handling of the buyer with sage advice. Thank you to Sam and the team. I’ve used other estate agents and A&R are a cut above.
5/5
GoogleFive star review Thank you for finding a suitable Tenant within a short matter of time also keeping me updated throughout the whole process. Thank you Austin & Roe
5/5
GoogleI am writing to express my sincere gratitude for your exceptional support throughout the sale of my property. From the very beginning, Austin & Roe Independent Estate Agents demonstrated professionalism, dedication, and a proactive approach that truly made all the difference in what became a challenging and frustrating process. While my solicitors were unresponsive, causing unnecessary delays and a lack of communication, Samantha stepped in and took the lead, not only chasing my solicitors but also keeping the buyer’s solicitor accountable. Your tireless efforts in ensuring that everyone remained informed and on track were invaluable. Without your persistence, I might have been forced to withdraw from the sale entirely, as the uncertainty caused by my solicitors had left me deeply frustrated. Thanks to your hard work and unwavering support, the sale has now successfully completed. I genuinely appreciate the dedication and professionalism you demonstrated, and I cannot thank you enough for standing strong and ensuring this process reached a positive conclusion. I would not hesitate to recommend Austin & Roe Independent Estate Agents to anyone looking for a committed and proactive estate agency. Your service has been truly outstanding, and even though the process has been long, I am incredibly grateful.
5/5
GoogleGreat communication and support through my sale.
5/5
GoogleWould really recommend Austin & Roe to sell a property they are so helpful and sorted everything out for me very professional nothing is too much trouble kept updated on viewings with feedback sent back straight away Can't recommend them enough made a very stressful time easier for me and saw it through to the end x Sam and Maggie ar brilliant nothing is too much trouble to help you and solve any problems 😁
Agent replied · 8 December 2024
Thank you Chris. We are so pleased we got there in the end, wasn’t the easiest transaction for you. Thank you for your kind words.
5/5
GoogleBought through Austin and Roe and found staff to be very helpful and on the ball. Emails and calls were returned promptly and Samantha was particularly helpful - going that extra mile by liaising with the vendors whilst chasing solicitors to ensure a swift completion. Would recommend!
Agent replied · 8 December 2024
Thank you so much for taking the time to share your review. We are so pleased you have been happy with the service.
5/5
Google5 star customer service. Samantha, Maggie and the team are amazing. I sold a house and rented through Austin & Roe, I would recommend to anyone if looking to sell or rent your house.
Agent replied · 8 December 2024
Thank you Gareth- we are so pleased you have been happy with the service you have received from the team
5/5
GoogleHuge thanks to Sam & the team at Austin & Roe. Such a lovely personal, friendly Estate Agents - would hugely recommend with selling or renting a home. Thanks again!
Agent replied · 8 November 2024
Thank you very much Vicki, we are pleased you have been happy with the service.
5/5
GoogleI can not recommend Sam, Maggie & the team enough. Our house sale was handled professionally and with the care and support needed during a stressful and time sensitive time. From the initial valuation, to booking viewings, and then handling the exchange & completion, the team at Austin Roe were in control and kept us updated at every step. Sam gave excellent advice and went above and beyond what I expected from our Estate Agents. Supporting local is always very important to me, and Austin & Roe really are a fantastic Estate Agents if you are looking to move in and around Stone. Thanks again!!
Agent replied · 8 November 2024
Thank you so much Kat for the lovely review it’s appreciated, I am so happy you have been satisfied with the service you have received throughout. Sam
5/5
GoogleI rented a property from Austin & Roe for a year and a half, and my experience was outstanding. The team, especially Samantha, was always professional, responsive, and helpful. They made everything easy, from the move-in process to handling any issues that came up during my tenancy. The property was well-maintained, and any concerns were addressed quickly. I highly recommend them for anyone looking for a reliable and trustworthy rental experience.
Agent replied · 8 November 2024
Thank you Ali, I am pleased you have had a great experience with us- safe travels to your next venture. Samantha
5/5
GoogleThank you Samantha and team for all the help with the new house 🏡 we really appreciate the effort put in to sort everything for everyone from your side …
Agent replied · 24 October 2024
Thank you so much Emily. I am so pleased we finally got this over the line. I am sure you will make the property fantastic! Samantha
5/5
GoogleAmazing service and ms. Sarah was very helpful in our process to rent a beautiful property
5/5
GoogleFantastic company to deal with, very professional and would recommend Austin & Roe Estate Agents to anyone looking at buying or renting any property.
4/5
GoogleI was able to use the estate agent service so that they would show people around if I couldn’t. This worked well and efficiently. The office is in Stone which is useful. Staff and friendly and helpful.
5/5
GoogleI have been using Austin & Row for 6 years and have rented & sold property with Maggie & Sam they are truely professional in both there approach to all clients associated with there business to achieve a successful conclusion to all parties. Highly recommended.
5/5
GoogleWhat a company...... the problems I had with buyers were frightening and so stressful, but the help I had from this company was exceptional. Help 24/7 no matter what time, calls were made and help and explanations were given... with comparison and kindness all by the same person committed to my move.. (Samantha).. moreover it was left in their hands and was all sorted in a very professional manner. I cant thank them enough.
5/5
Google"We had an amazing experience right from the start! Austin and Roe made the process of renting our desired house incredibly easy. The team is highly professional, ethical, and straightforward to deal with. A special mention to Samantha, the Director, who has been incredibly helpful, humble, and always willing to go the extra mile to support both landlords and tenants. We highly recommend their services! Thank you again!"
Agent replied · 8 November 2024
Thank you so much for your kind words, I am so pleased you have been happy with the recent service with Austin & Roe.
5/5
GoogleOur experience from the very beginning was fantastic! Austin and Roe made renting our ideal home a seamless process. The team is professional, ethical, and easy to work with. A special thanks to Samantha, the Director, for her exceptional support, she's always been humble, helpful, and willing to go above and beyond for both landlords and tenants. We highly recommend their services! Thank you once again!
5/5
GoogleSeamless from start to finish. Nothing was too much trouble for any of the staff to ensure our sale went through smoothly. Queries from our buyer were answered Promptly. Thankyou for a stress free sale.
Agent replied · 23 August 2024
Thank you for your review Adele, I am pleased you have been happy and satisfied with your service for selling your property with us.
5/5
GoogleI have let two houses with Austin Roe for around 4 years, I cannot fault their service and attention to detail in the management of them
Agent replied · 23 August 2024
Thank you very much Phil we are pleased you are happy with continued service in the management of your properties.
5/5
GoogleAustin & Roe have been great. Communication is always quick and clear. Would recommend 😃 …
Agent replied · 23 August 2024
Thank you Hannah for your feedback
5/5
GoogleThe team at Austin & Roe kept me upto date with proceedings on a regular basis and were proffessional in their work. Thanks.
5/5
GoogleSale of my property went through extremely quickly, as the pricing was correct. Recommend the estate agents very highly.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Austin and Roe Independent Estate Agents
Which Austin and Roe Independent Estate Agents office has the most reviews?
Stone has the most, with 144 reviews rated 4.8 out of 5, followed by Eccleshall with 0.
Where are the Austin and Roe Independent Estate Agents offices?
The two Austin and Roe Independent Estate Agents offices, by town:
- Eccleshall: 1 Stone Road, Eccleshall, ST21 6DN
- Stone: Granville Square, 75a High Street, Stone, ST15 8DA
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